The front desk clerk and telephone operations mgr. Mark is a real piece of fictitious work, a charlatan to be accurate. Peter, a mechanic there, is less than forthright and not entirely skilled. Bernd, the other mechanic is knowledgeable and the go to guy. Alnoor, the owner from what I have deduced is also decent chap but may be applying a little too much pressure on Bernd and Peter to make the shop some money, more money!. I have had the experience of being taken from the first instance Peter solicited his services to me while on the street and seeing me get into my Mercedes. I am so very pissed off that I recommend that you have an indecent amount of knowledge as to what is ailing with your vehicle, and a list of what is perfectly functional on your vehicle prior to signing it off onto their possession of it. I have invested more than $11,000.00 in my 2009 E wagon and have been without it for over 4 months whilst it was in their, and I hate to use the word care. Question everything Mark hands you as far as an invoice goes! read more