Miss Halla Bassal , please put your name not fake name .
Iam sorry that this went this far. There must be a huge misunderstanding because of the language barrier. I will tell my side of the story publicly since we stand for our name, Honest Car Clinic.
The pastor from our church called me and asked me to help this lady who is a new refugee and she is a member at our church. Her vehicle was in an accident and her appraiser estimated the damage to be very costly to repair it and he thinks it shouldn't be repaired (I have pictures). I called her and she told me where the vehicle is. I went there and checked the vehicle without having access to the keys and without being able to lift the vehicle or part it out for an exact estimate (parting out the front end requires tools and time = money). The only thing that I was able to check is that the frame is not bent. I called her and I told her this is fixable at an affordable price as long as we take off the bumper and we don't get any surprises. She told me that she has a one way insurance, so I suggested to take off the bumper for an exact estimate but she kept asking about the repair cost. I told her around $1500 to replace 2 headlights, front bumper cover, grille and one fender. That's painted and installed!!!! Anything else that comes up after we take it apart, will be extra. She mentioned right after that the seatbelt isn't working anymore so I told her it will be another $500 for a seatbelt, buckel and SRS unit.
I ordered a towing and got it towed to my shop. I took the front end parts apart and found the following parts damaged:
-the radiator support
-AC condenser
-rad fans mounts
-exhaust
-O2 sensor
-airbag sensors... etc
I called her and told her about all these parts. So the total for entire job will be about $3000 including the towing.
She said that she doesn't want to proceed with the repair and she sent a tow truck over without informing me but I still released it to her and she towed it to another place.
Her bill came up to $760 (8 hours) and includes the following:
-remove bumper cover, rebar, radiator, condenser, fans, headlights, covers, drilling rad support out and the first tow to my shop.
I understand that she is new to this country but I can't absorb all this cost while our intention was to help her.
Four days later, her brother came by and paid 460$ + $80 for towing.
Once again, we went further and beyond to help her out as a newcomer and pull a favor for the church, but I guess lesson learned. read more