I have never felt so uncomfortable or threatened in my life. I have spent the weekend trying to…read moreprocess what occurred but I wanted to share my letter I sent to the shop . I recommend avoiding this shop .
This is my (Jennifer Shaw) formal written notice ahead of me coming in tomorrow. I am writing to formally state that I did not authorize the removal, replacement, or modification of either catalytic converter on my vehicle.
I brought the vehicle to your shop after being referred from North Kia dealership for a catalytic cleaning as discussed. Any work performed beyond what I authorized was not approved by me verbally or in writing.
On August 7th when I went to pickup my vehicle I was told that the work was required due to an engine code. However, based on the vehicle's configuration, further diagnostic testing would have been required to properly establish that either catalytic converter had failed before any removal or modification was performed. No such testing was presented to me prior to additional work being done on the vehicle, and performed without my consent.
I have also formally filed a consumer complaint with AMVIC regarding this matter:
AMVIC Case Number: 26-08-133
Submitted: August 9, 2026
I also learned that your shop is unlicensed (SINCE JAN,2026) and your shop did not abide or enforce AMVIC requirements. I am therefore demanding the immediate release of my vehicle, and return of unauthorized removed parts on Monday, August 10, 2026 while this matter is being reviewed. I was not advised, and did not give authorization of the work that was performed, and I dispute any charges relating to unauthorized services.
As part of the complaint and to document the condition of the vehicle prior to the work being performed, please provide copies of all written diagnostic records and test results from August 5, and August 6, 2026. Including, and if performed during the initial assessment:
Exhaust back-pressure readings (PSI)
Thermal readings before and after the catalytic converters
Intake manifold vacuum test results
Results of the physical tap and visual inspection
Exhaust separation/bypass test results
Along with diagnostic codes, scan tool data, photographs, notes, or other documentation relied upon to determine that either catalytic converter had failed.
Please preserve all records, photographs, diagnostic data, work orders, technician notes, and removed components relating to my vehicle.
I expect my vehicle to be released to me Monday morning, August 10, 2026: The removed parts in the trunk without requiring me to accept or authorize the disputed work.
