All my family's vehicles except the ones still under warranty we all brings to Downtown Auto for repair, regular services or tires changes, I also recommended my friends to bring their vehicles to see Jim the owner for their repair need or services because I trust Downtown Auto.
I really do appreciated how Jim, Philip, Murray and all other Technicians treated me with great attitudes and friendly services, they deal with you with patience, they show you and explain to you what's the issues with your vehicle, they will advise you what it needs to be done right now, what should be fix soon and what it can wait, but it's all under your safety concern.
Jim and Philip would patiently phone around or surf the web to look for the best price for the parts that you need to save you money. My friend had her Mercedes ML350 last week there to replace the steering rack, it end up saved her almost 20% from the quote she got from a different shop in South side, that's because they got a better price on parts and they offer better rate on labour cost.
But the most important thing I would like to say is Jim and all the staffs treated me with respect, as I can see, they treat all their customers with respect as well. I found that everybody at Downtown Auto are friendly and helpful, they would put off their lunch to put your winter tires on for you, they would wrap your radial tires in plastic bag and offer to put them in your vehicle for you, this is money can not buy, for that, I salute to all Technicians at Downtown Auto.
Ivan Pang read more