Been going to Kal Tire Oliver Square for a few years now. No question the best service you are going to get from a tire store in Edmonton. Have always been great to me. Was there this week and the crew there went above and beyond with their service. Stayed late for me and got my job done. I'm very appreciative of everyone there and the quality work they do. 100% would refer anyone to go see them if you are looking for a quality automotive help in Edmonton. read more

Went in for an oil change, was early for my appointment, sat down and waited a while. 52 minutes later and they said they were draining the oil... jiffy lube is down the street and will get it done in 15 minutes, don't waste your time here. read more

We've gone to Kal Tire for the over 10 years and are moving our business elsewhere. Front desk service has gone downhill significantly in the last 3-4 years, and we've been pretty unhappy with car service quality at our last two visits. I wanted to make an appointment to try them one last time (the devil you know...). I couldn't even reach someone in non-peak hours to make an appointment. I called earlier and the phone rang and rang. I called back a little later and they put me on hold and forgot about me (I waited over 15 minutes), and when I tried calling a third time they put me on hold immediately without even letting me speak. I gave up. We're sad to lose what was a quality place near our house, but it's time to accept reality and find somewhere else. read more

I have been going to Kal tire Oliver so many years now and have always had great service. I find that they are fast, friendly and never try to up sale me anything. If you want to do a tire swap book far in advance they are always busy. You now must book online. read more

My first experience with Kal Tire. I am planning a road trip and wanted to get my car alignment and balance checked. They squeezed me in but told me that it might take a few hours. I was cool with that, just happy they took the car that day. They don't have a drop off bay just the parking out the front which I thought was a bit odd. Once I went inside the office, it's obviously filled with tyres but tastefully displayed and it looks pretty cool with a coffee waiting are that has wifi. Perfect if you only need to wait for half an hour. In the end, I left my vehicle over night and collected in the morning. Only $100 to get the balance corrected. I was happy with that and now feeling sorted for my road trip. They made it all so easy... even though I had no idea what I was talking about when I was in there. read more

I took my vehicle here to get winter tires on. There was a mix-up with the billing, that both the worker and I didn't notice at the time. I had prepaid for the tires to get sale pricing, but because I made a slight change at the time of purchase, the sale pricing didn't go through. When I noticed the mistake after I was at home a few days later, I went back to Kal Tire to rectify the problem. I understand that mistakes happen, but I was pleasantly surprised and impressed with how professionally the worker handled my issue. The worker understood what happened, and gave me no grief to get my bill corrected. That was great service, in my books. I appreciated how they handled the issue. read more

Brand new $3000 tires and setup.... They could never get the pressure sensor to work. Anytime I try to get my summer/winter tires changed it become a waste of a day (or two).... Not worth my time, money or patience read more

I took my car for a simple tire check up cause was losing air all the time, they spent two hours and said they couldn't find anything, My tire got worst next time, could not drive the car, went back and they re-checked it and found a tiny hole, they said they can't fix it and tried to sell me a pair of tire for $780. I checked the reviews here and found that they had tried the same thing to other people. Went to a different tire shop, costed me $37 to get the tire fixed. The same tire that they quoted me for $780, would had costed me $450 at the other place. They just want to make huge profit by selling u overpriced tires and not fixing your problem. read more

I go in thinking the tire needs a plug to stop the leak. Nope, I need a new tire because I drove on it too long with not enough air, my bad. I was quoted $425 to replace the tire but if I wait 5 days they can have the same tire cheaper by $45 (total $380). I call another tire place close by, the same tire, the same day at $355. No brainer, I drive over to Tire Warehouse and have them install the new tire $70 cheaper. Shop around when it comes to tires. read more

Everyone is very helpful in this location. Costco was taking 3 weeks to honor an in warranty replacement, while as Kal Tire replaced the same day and dealt with the warranty themselves and I did not even have to pay the pro-rated difference! Thank you you guys! read more

I had my summer tires put on and balanced on July 14 at Kal Tire Oliver in preparation for a trip to B.C. a couple of weeks later. During the trip I felt vibration on the steering wheel at higher speeds. Upon my return I took it back ( today September 10) to the shop to check the tire balance. They told me that all four tires were out of balance and had to be balanced and charged me for balancing the same tires that they had supposedly balanced less than two months ago. They do not stand behind their work. read more

Booked an appointment to swap my tires today for the summer. Was slapped with a fee today when it used to be free. This was one of the reasons why I chose Kal Tire and have been a long standing customer. Disappointed with this news. read more

Didn't appreciate being hung up on by Sandy. I wasn't even rude, it was a general question if they sell batteries and she said yes but no delivery and hung up. Thaaaanks. Maybe I would have went to the store to get it but not now. read more

I've always had satisfactory service at this Kal-Tire location. Everybody hates car repairs. They're expensive and inconvenient. I feel Kal-Tire has always made the effort to soften the blow. I've never felt ripped off or over charged, which is a big plus for a young woman who has zero knowledge of cars. Ill use them again and again. read more

The service is always really good - friendly, helpful & knowledgable. They're super busy during the winter tire rush, & still manage to keep their cool despite the chaos of crabby people wanting to get their tires switched today! I've been super happy with my Nokian's too. Update. Service still exceptional. Had a screw in my tire. They fixed it - no charge! Lug nut over-tightened & stripped - they took full responsibility, no questions, & fixed it right away. Called to book appt for my winter tire swap (planning ahead this year ;) ). Super helpful person on the phone - she told me her name, sorry can't remember- but was as accommodating as possible & ++friendly. read more

I am delighted with the accessibility, the welcoming and helpful attitudes of the staff, as well as with the quality and speed of service. And of course I love the popcorn! read more

I've been here a couple of times, once to have air put in my tire and the second time was actually to get the tire patched. Both times I received absolutely top notch service. Great job to Thomas and the rest of the team at Kal tire for the great customer service! read more

I cannot speak more highly of this Kal Tire and the assistance of Cole Alger at this location. I had a series of unfortunate event occur one Saturday morning culminating in a flat tire which led me to Kal TIre on 104th ave. I am sure it was obvious to Cole that I needed a break and not only did he give me one but he restored my positivity... I had been helping others all day and volunteering my time so when I received the flat tire, I was as deflated as my tire. Cole decided to fit my car in asap and then when I went to pay, he told me he was giving me the karma I deserved and not charging me.. (no I had not bought my tires there). It literally made my day and supports my determined belief that people helping people is how this world can survive all the negativity out there.. thank you Cole!! read more

Don't know if there's been a change in technicians or management because I read the negative reviews. I can only say I had the very best experience here! Brand new vehicle & tires but I have the worst luck with punctures. And always in irreparable places! Front desk service tech was great, very sympathetic (so nice) and got me in within minutes. These guys (Patrick) saved my tire! But first he made absolutely sure this would be safe!! Checked the interior integrity before patching and then said I was good to go! I'm a woman. But I know when the puncture is close to the edge it can be 50/50. They took the time and made it right! Did a happy dance right there! Fast, efficient, courteous, helpful and honest. They could have had me buy a new tire and I wouldn't have blinked an eye. I'd actually said to the front desk gentleman that's what I had come for. Can't say enough good stuff about them! They made my day, maybe my week!! read more

This location helped me out with winter tires. Pros: They had reasonable service in terms of giving me my options, and they are located near a Starbucks so you don't have to wait in their 'showroom' while your vehicle is serviced. Cons: told me that I must have tire pressure sensors, then blamed me when the car didn't actually have pressure sensors (which I tried to tell them); two-hour guarantee went out the window when the service took almost 3 hours. I'll go back, simply because of proximity to home. read more

No one likes waking up to see your vehicle with a flat tire. I had the misfortune of waking up to that this morning. Called kal tire and they were very accommodating and got me in for a fix. After an hour in the rain and snow I got my tire off and headed to kal tire. Dropped the tire off and was told they would contact me when it was repaired. Came back about an hour later and picked up the tire. A lovely screw was the culprit. Went to pay the man for his services and was told it was on the house. He wouldn't even accept a tip. That's a first for me. If that's there way of getting repeat customers it's got my attention. I will definitely come back here if my car needs and servicing in the future. Kindness really goes along way in the automotive industry since most repair places really try to take advantage of the situation and over charge for there services. Way to go kal tire, you really brightened up my day. Much appreciated. read more

Was in about a month ago, really late on the review, to get a nail taken out of my tire. Was actually helped out by the gm and asked me if I had purchased my tires there, which I hadn't. Went to pick up my car and he was still there, instead of trying to gauge me put it as I had purchased my tires there and dint charge me. Yes it would only be a charge of $26 but it was that small gesture that made my day. I will be going there for any time in the future. read more

Great service. Dalen assisted me with everything. Service was top notch. Recommend this location

I went to get my winter-summer tires swapped - I was told to reserve an appointment 10 days out. This is a poor service expectation and an outdated service model. read more

Terrible service. One of my new tires had a flat in it and when they had to order a new one, they told me it would be a couple days, and it took almost two weeks! Once it was in, no one told called to tell me. i went in to get it put on twice and they said they were to busy for a 10 MIN JOB! They kept saying tomorrow and finally i just took the tire and left. I have had bad service before here and i will never go back... read more

This tire shop is costing a lot of money for damages due to over torque. Unfortunately they didn't have anyone experienced enough to do the job properly. They now have washed their hands of any responsibility and made it my problem. So if you are not looking to spend 125$ to get four tires installed incorrectly. Have a broken security lock key busted worth 85$, and be told to take it to the Cooper dealer after the fact. Then find out there is another 300+ worth of effort involved to get the over tightened lugs off that KALTIRE installed then you may want to go to another branch or even better a different company all together. Save yourself some money, time, and a headache. read more

I spent maybe 30 mins on the phone in September (well in advance of the snow!) trying to book an appointment. The earliest I could get in was the 2nd week of November. I was told, however, that if the weather changed earlier than that, that I could drop my car off at 7:30am on any weekday, and they would swap out my tires (I have them already on rims and ready to go) and I could pick my car up at the end of the day. I was calling the Oliver Square location, and the girl on the phone never once indicated that this drop-off service was not available there. In fact, she spent a lot of time making me feel good about how my safety is the most important thing, and that is why they offer this drop-off option. Fast forward to this morning when I actually did was she recommended, and I was basically treated like a bottom-feeder by the fellow at the desk, who didn't seem to care or understand that it was a huge effort (and loss of work) for me to come in and drop off my car at 7:30am, based on the information that this girl gave me on the phone from their location. He said they don't do drop-offs, and that everyone who answers the phone knows this. I asked him to confirm my scheduled appointment for later this week, to make sure she got the right location, which she did. Clearly, she knew I was talking about THIS LOCATION, not any other, if she managed to book me at the right spot. When I told him this was all bull-sh*t, he freaked out and backed off the desk with his hands up like I was about to attack him (I'm a small woman, not a big dude or anything). He made me feel like I was this huge antagonist, and not willing to help out at all. He even told me that it's my responsibility to book early enough before the weather changes (I booked in September, remember??? I don't control the weather). This guy made me feel like everything was my fault and that it sucks to be me because he's not going to help. I even asked him if my safety was any concern (I have summer tires on, not all-seasons, and it's full out winter now!), because it definitely was to the woman who answered the phone and booked me. His response was that 1000's of other people are in the same boat, and it's not his fault they didn't book to get their tires swapped. This guy was a huge inconsiderate jerk, worst customer service experience I have ever had from someone in the service industry. read more