Bought a new vehicle at Northstar Hyundai last fall. Told the Salesman my number one requirement…read more He assured me the vehicle had the features I required. Turns out it did not. I requested assistance with a satisfactory resolution and they just tried to squeeze extra money out of me. Very disappointing. I do not recommend Northstar Hyundai.

A true nightmare new car buying experience. I now own a complete lemon that's still under warranty,…read moreplus I'm $10,000 deep in legal bills. I factory-ordered a brand-new Santa Fe PHEV, which has a verified drivetrain vibration that Hyundai mechanics have acknowledged but cannot fix. As soon as I involved a lawyer, they backtracked and claimed this was a 'normal characteristic of the vehicle.' This doesn't even cover the two incidents where the vehicle endangered our lives: once when it completely shut down without warning while turning left in front of oncoming traffic, and another due to unintended acceleration--the second of which the dealer never documented. To make matters worse, I requested they store the vehicle in their back lot until the issues were resolved, only to be told I'd be charged $20 per day for storage. So now, I'm stuck making payments, paying insurance, accruing interest on an SUV that has been sitting unused in my garage for over eight months. One which I cannot sell. On top of that, I've had to purchase a second vehicle as a replacement. An ongoing nightmare. To anyone reading this: do yourself a favor and never buy a Hyundai. They do not honour their warranties or stand by their products, and their dealers are nothing short of crooks.

Made buying a car really easy! I told them the car I was looking at and they brought it to my work…read morefor a test drive so I didn't even have to go to the dealership to see if I even liked it. Needless to say I loved it!

I had a very disappointing experience with Norden Volkswagen. The used vehicle (a 2024 Jetta GLI)…read moreshowed safety-related issues on the day of delivery. I returned the vehicle to the dealership immediately. After their inspection, I was informed that the steering wheel angle sensor was broken and the lower control arm was damaged. The dealership claimed these issues occurred after delivery--even though the vehicle was returned the same day--and insisted that I pay for the repairs. Given that these mechanical parts could not have failed immediately under normal use, I raised my concerns. The dealership's sales manager, R.C., refused to issue a refund and instead asked me to cover the repair costs. Based on this experience, I would not recommend purchasing a vehicle from this dealership.

After purchasing my 2025 VW Atlas from Norden Volkswagen, I was initially excited to take the…read morefamily on our first weekend trip to Jasper. Unfortunately, this excitement quickly turned into significant frustration and genuine safety concerns. About an hour into our drive, the cruise control abruptly disabled itself without warning, only to become available again 30 minutes later. This unsettling cycle repeated five more times during our journey. Given that this was a brand-new, expensive vehicle, purchased specifically for family & business road trips, experiencing such a fundamental issue was alarming. When I contacted Norden Volkswagen, I expected swift assistance, especially after my salesperson explicitly promised immediate support and a quick loaner car if any issues arose. Contrary to that assurance, it took four weeks to even get my car into their shop. Once there, I was informed this is a known issue affecting 2025 VW Atlas vehicles, particularly in the prairies, with no fix expected for at least two years. Feeling misled, I requested a manager's attention. Despite multiple assurances from my salesperson, three weeks passed with no response. Upon following up, I was vaguely told about staff turnover but promised prompt attention--which never materialized. The situation worsened dramatically. Another issue arose when my gas tank cover wouldn't open, forcing me to pry it open manually, causing further damage. Only after persistent outreach did Norden Volkswagen finally respond, claiming turnover as the reason for delays--though suspiciously, the original sales manager from my initial purchase suddenly reappeared, leaving me confused. When I asked for a full refund, the dealership refused outright unless I accepted an $11,000 penalty--completely unreasonable considering these defects were never disclosed and addressed weeks after the purchase. They persuaded me to let them examine the car again, but things escalated dangerously during my next trip. Twice, while traveling at highway speeds (~110 km/h) using cruise control, the vehicle unexpectedly and sharply braked, dropping to 60 km/h almost instantly. Both incidents occurred without any apparent reason, greatly risking our safety and terrifying my passengers and me. Despite reporting these frightening incidents, the dealership's response remained dismissive and ineffective. After yet another inspection, Norden Volkswagen failed to acknowledge most issues I reported, addressing only the gas cap while ignoring serious safety and technical faults. Astonishingly, their proposed "solution" was merely to disable part of the drive assist system on my brand-new luxury vehicle. My experience with Norden Volkswagen has been deeply disappointing, frustrating, and dangerous. Their refusal to take accountability and adequately address these serious, known issues has undermined any trust I initially had in this dealership and Volkswagen as a brand. I regret not staying with more reliable brands like Toyota or Honda, which provided consistent safety and reliability. Potential buyers, please thoroughly research before purchasing--your family's safety may depend on it. Update (June16,2025): The dealership has doubled down on its lack of accountability. Their only "solution" was to text me a link to the Canadian Motor Vehicle Arbitration Plan (CAMVAP) and leave me to fight this battle alone. They refused to alert Volkswagen Canada to the safety issues, insisting I make the call myself. Adding insult to injury, service claimed they "couldn't replicate" the sudden‑braking failure. My odometer proves they drove the Atlas a grand total of 3km--hardly a serious test for a highway‑speed defect that endangers families, friends, and business colleagues. This sham of an inspection underscores what I now see as blatant negligence and a complete absence of duty of care. If you value safety, integrity, and even minimal customer service, steer clear of Norden Volkswagen and the broader Go Auto network. Once they have your money, you--and your safety--are on your own.

Just picked up my new Rogue! What a team at Nissan North. My salesperson, Ali was great! Went…read morethrough everything with humour...what a guy. Emily in financing made the process so much easier and with the best deal. Looking to buy a car?.... Go Nissan North Brian Sherrington

Extremely Disappointing Experience - Be Careful With the Advertised Deals…read more I normally don't write negative reviews, but my experience with Go Nissan North was extremely disappointing and frustrating. On August 8 around 9:30 PM, I submitted an inquiry for a red Nissan Rogue demo listed at $30,900 with 0% financing for 60 months. Around 9:45 PM, a salesperson named Christine called me. Yes, it was late, but I answered and specifically confirmed the $30,900 price and 0% financing for 60 months before agreeing to come in. An appointment was booked for 2 PM on August 9. My wife and I drove approximately 30 minutes to the dealership based on the information that had been confirmed with me over the phone. Once we arrived, suddenly I was told that the vehicle was considered used and could not qualify for 0% financing. Seriously? This was the exact financing offer I had specifically confirmed before making the trip. If the salesperson didn't know whether the vehicle qualified, that should have been checked before calling me, confirming the offer, and booking an appointment. I told him directly that I felt we had been lured into the dealership. Had I been told the truth beforehand, we would not have wasted our time driving there. Then the story changed again. After speaking with the manager, I was offered a new 2026 Nissan Rogue at approximately $32,500, 0% financing for 60 months and $0 down. We negotiated the deal and agreed to 5 years of free oil changes and one detailing per year for 5 years. We agreed to move forward. Then came the next problem -- the color. We wanted GRAY. I was told they didn't have the gray vehicle available at the dealership. This was surprising because their own website showed the gray color as available. I still agreed to proceed and told them to bring one from another dealership. The salesperson went back to the manager and came back with another surprise: $250 to bring the vehicle from another dealership + $250 because we wanted a color other than black = $500 additional. I agreed to pay the $500 because we specifically wanted gray. The salesperson then told us he had contacted nearby dealerships and would have an answer the next day because it was already around 4 PM on Sunday. He specifically told me: "I will call you first thing tomorrow." Before we left, he again tried to convince us to take the black vehicle because it was "a good deal." No. We had already made it clear that we wanted gray. On August 10, I called around 12 PM because I had not heard anything. I was told he had just started work and was talking to the manager and would call me within an hour. Four hours passed. No call. I called again. I was told he was still talking to the manager and would call me back. At this point, this is beyond frustrating. We went to this dealership because of a red Rogue advertised at $30,900 with 0% financing for 60 months. Instead, we experienced: Financing terms that changed after we arrived A 30-minute drive based on information that apparently wasn't verified Multiple changes to the proposed deal An unexpected $500 charge for the color/vehicle transfer A vehicle supposedly unavailable despite the website showing availability Pressure to accept a color we specifically said we didn't want Promised callbacks that never happened Hours of waiting for basic answers Extremely poor communication From a customer's perspective, this felt very much like a bait-and-switch experience: advertise an attractive deal, get the customer into the dealership, and then change the terms once they're there. What makes it worse is that I confirmed the original price and financing over the phone before coming in. A dealership should respect customers' time and provide accurate information upfront. If a vehicle doesn't qualify for advertised financing, check that before inviting customers to drive 30 minutes to the dealership. If the gray vehicle isn't available, say so before negotiating and making a deal. And if you promise to call a customer back, actually call them back. I am extremely disappointed with how this entire situation has been handled. This isn't how I expected to be treated when purchasing a new vehicle. Go Nissan North -- I hope management takes this seriously and reviews exactly how this customer was handled.

I just purchased my second vehicle for my business from North Edmonton Kia. The whole process went…read moresmoothly again. My salesman Sam Lee was professional and patiently helped me find the right vehicle for my needs. Thanks Sam!

I had a very negative experience at North Edmonton Kia. I went in unsure if I was even going to…read morebuy a new car, but I felt pressured to put down a $500 deposit to hold a vehicle that wasn't even on the lot yet. I was told I wouldn't get a better deal anywhere else and assured that I could get my deposit back if I decided not to purchase. The price they quoted me was much higher than MSRP, which didn't sit right with me. I decided to check with another Kia dealership, and I'm glad I did--the price there was significantly lower and saved me $8,000 over the 4-year loan term. When I went back to North Edmonton Kia to ask for my deposit back, they refused to return it. The manager's response was to offer me a longer loan term instead of acknowledging that I couldn't afford the car. That felt manipulative and dishonest. This is bad business and bad service. I felt pressured, misled, and taken advantage of. Do not trust the manager. Do not trust this dealership.

I rarely leave negative reviews, but I feel it's important to share this experience for…read moreanyone--especially women--shopping for a vehicle. I came to Northwest Toyota prepared and completely transparent. I explained that I had worked in the automotive industry, understood the financing process, and was rebuilding my credit after returning to university. I wasn't expecting special treatment--I simply wanted to know whether I qualified for financing on my own, what the terms would be, and whether the deal made financial sense. I was also clear that any purchase would be conditional on a mechanical inspection and an auto body inspection because the vehicle had approximately $24,000 in previous accident damage. During the test drive, I specifically requested highway driving to properly evaluate the vehicle, but the route remained mostly on city streets. I also noticed the vehicle didn't feel as solid as expected, and shifting into Park and Reverse felt unusual. Combined with the accident history and the fact it was traded in only months after the repairs, I decided I wasn't comfortable moving forward. The financing process was the most disappointing part. I repeatedly asked one simple question: Based on my application alone, what financing terms do I qualify for? Instead of receiving a clear answer, I was repeatedly asked about a co-signer. I explained several times that if I didn't qualify independently, I was happy to purchase a less expensive vehicle or wait a few months while continuing to improve my credit. I wasn't looking for someone to "make the deal work"--I wanted honest information so I could make an informed financial decision. Instead, I kept hearing that I was "approved" while also being told I needed a co-signer. Those messages didn't align, and despite asking multiple times, I never received the financing details or follow-up email I had been promised. When I decided not to proceed and requested my deposit back, I was asked to return to the dealership in person. After arriving for my scheduled appointment, I waited approximately 90 minutes for a refund that ultimately took less than a minute to process. My disappointment wasn't that I may not have qualified independently--that was always a possibility. It was the lack of clear, straightforward communication throughout the process. Customers deserve honest answers so they can make informed financial decisions. By comparison, my experience at Sherwood Park GM Buick was excellent. Chris and Jahron were professional, patient, transparent, and never pressured me. They answered every question directly and treated me like an informed customer. That level of customer service deserves recognition. I hope this feedback is taken constructively. Customers don't expect every financing application to be approved--they simply deserve honesty, transparency, and respect throughout the process.

With all the Red Tag Sales going on, I strongly recommend that customers ask for the reference…read morenumber when they submit your application to Toyota Financial Services (1-866-224-0090). That number can protect you from situations like mine. Here's what happened. I was interested in getting the Toyota loyalty discount through Toyota Financial Services. I discussed it with the sales team and clearly told Jimmy about it. We signed the paperwork and were asked to wait in the lounge around 8:00 PM. Later we were called back and told the "good news" that everything was ready for signing. My wife asked about the interest rate, and the response was "we'll deal with it later." That already felt strange. Then I asked Jimmy if I got approved for the Toyota loyalty program. His response was: "YOU ARE DENIED at Toyota Credit." He said we were instead approved through Scotiabank. We felt disappointed but were also excited about the car, so we went ahead and signed the papers. On Monday, I called Toyota Financial Services directly. They told me that as long as my information hadn't changed significantly, my profile should still be good. They also said if I could provide the reference number, they could explain the decision. Wednesday I called the dealership and asked them to look into it. Thursday they submitted another application to Toyota Financial Services. Friday I got approved -- with a LOWER interest rate. So I called the finance director to express my disappointment. That's when I found out something shocking: the Toyota Financial Services office closes at 6:00 PM. Remember when we were sitting in the dealership at 8:00 PM and Jimmy told me my application was DENIED? That was impossible. My application was never denied. The status was simply waiting for assessment. Jimmy -- when I asked you directly and you told me "YOU ARE DENIED at Toyota Finance," do you feel proud about lying just to push the deal through? The difference in the interest rate over 72 months is about $3,000. For the dealership it's nothing. For the customer, it's thousands of dollars extra out of their pocket. My advice to everyone: Always ask for your application reference number and call Toyota Financial Services yourself. From my experience, it usually takes about a day to process an application. If you get "approved" within minutes but not through Toyota, you should seriously question what's going on.

staff is great owner took my 7k deposit and said he's not…read morein the business of holding cars i first waited for a vehicle that was being traded in for a week, on Jan 29th that wasn't inspected I waited... and left a deposit After deciding I didn't want the car on Feb 3rd I looked at an suv took a couple days for financing and I was patient .. due to insurance issues the finance company wasn't able to provide proper insurance by that time I was exhausted with the process and decided to back out I asked for my deposit back he refused Which would make anybody upset Said I'll see you in civil claims court I signed nothing for financing and nothing with the dealership I guess it's his now

The absolute worst car buying experience I've ever had. Shady hidden costs when you go to sign,…read morezero communication during the buying process and then the engine light comes on driving the car home. No AC, leaking oil all over the driveway and the engine light on THE DAY WE BUY THE CAR. After calling repeatedly (and being assured they would take care of it but no follow through), the owner tells us to take the car to his shop that he conveniently owns. They have the car for over a week (while we rent a car at our own cost so I can actually get to work). Told It's supposed to be ready on Wednesday... no communication. Finally on Friday we call and are told that it's done. We ask for copies of the work orders and no response. We insist they deliver for all this hassle. We come home to discover the car leaking oil all over the driveway and the ENGINE LIGHT COMES BACK ON. Oh, and no AC. Now our options are to pay to fix this lemon or return it to them for another piece of crap car with an inflated price. The owner hung up on me when I asked him for a resolution and won't respond to emails or send work orders/ details on what work was done to the car in his shop for an entire week.... Absolute garbage, scam company full of garbage, scam cars. Read the Google reviews- it happens over and over! Their ads say "best price!"- well I guess you can sell them for cheap when the ENGINES ARE BLOWN.

Great place to take your vehicle to be looked after. Oil change, brake work, front chassis…read more Cochrane's Automotive can do it. Your vehicle is in good hands with them. Beside Sir Donair on 118 Ave across the road from Wendy's.

My ordeal with this shop happened over a year ago that left feeling bitter so hence why I am…read morewriting a review now to let any future customer know who they are dealing with. The bottom 2 reviews are all that I had to go on when I was looking for work done to my car so here it goes. In April of 2013, I needed an out of province inspection done to my 2006 Audi A3. Moving from Toronto I figure this shop will do since it's close to work. By virtue of not knowing any better of how this program works here in Alberta, I was needless to say taken advantage of. They charged $130 for the inspection and got back to me with a rap sheet of $2000 worth of repairs required to pass as follows; 1. Daylight running light 2. Wheel bearings needed to be replaced 3. CV Boot needed to be replaced on both front axles I wouldn't have a problem doing #1 myself since all I had to do was use my VAG-COM tool to activate the fog lights as my daylight running lights. Alas, this I feel was utter nonsense that they spent 3.5 shop hours ($800 including equipment needed from what memory recalls) installing a relay harness to activate my headlamps as the DRL when all they needed to do was use their VAG-COM tool to activate the fog lights as the DRL. #2 I really don't have much of issue with since they needed to be replaced but to charge me $500 for this. ON top of that they quoted me $1,800 initially but added a couple more hours because of farting around to bring my total above $2,000 to take me for an even bigger ride. #3 Total nonsense they had to change this out entirely as it does not facilitate any safety issue. So we are at $1,500 now, they charged me $500 because they felt like it and called it a day because they ran out of other areas to nit pick on. CONSUMERS, if you are new to ALBERTA...do not go here for an out of province inspection. They will see you as a DOLLAR sign to line their pockets because of this loophole in the system that allows them to use the out of province inspection as a tool to extort money from you simply because, you need to pass it to be able to register your car here. I brought this complaint up with the Better Business Bureau and City of Edmonton to no avail. If you want to get an out of province inspection done, look up INSPECTORS on the south side. I took my 2008 Mercedes R320 there that I bought from Montreal, they charge $240 for the inspection but they keep it honest. My rear brakes were less than 40% worn and they still passed it. Had I taken it here, they would have charged me $1000 to replace the brakes and god knows what other nonsense they can come up with. To me honesty and accountability is what matters most, if you take your car here for an inspection, GET A SECOND OPINION. Get as many opinions until you find a shop that will pass your car without any nonsense. Don't settle for their outrageous and dubious charges.