If the food weren't so tasty, Wheatfields would get a one-star review from me, primarily based on the service: slow, inattentive, and filled with mistakes.
OK, so it was a Sunday morning, and the place was moderately busy. But there was certainly no shortage of waitstaff, as I saw lots of servers and kitchen folk milling about.
Upon arriving, there were several empty dirty tables that could have seated me had they just been bussed and wiped down. The host told me it'd be "just a moment" so they could clean a table. Meanwhile, I watched and waited, and waited... No attention was being paid to the dirty tables. Finally someone came out from the kitchen and did a quick wipe and clear. Even then, it took several more minutes for the host to figure out that's where I should be seated. Finally they brought me to the table, which was only half-wiped (salt and crumbs still strewn about), and had no utensils or napkins, which I had to specifically ask for.
And then i waited some more, well over five minutes until I flagged another server down to tell them I'd been sitting here for a while with not so much as my coffee order taken. They finally sent my rather bored-looking server over, and I was able to get my coffee and my order placed. I asked for water, but it never came.
Meanwhile, surrounding tables (being served by others) who'd sat down AFTER me were already receiving their orders from the kitchen. Apparently it takes much, much longer to create a simple sausage/egg/potato wrap than it does to create quiches, omelets, and eggs benedict, which is what persons at the surrounding tables had already ordered and been served.
During my wait, I asked a second time for water, and finally a glass came.
Finally, my wrap came, along with the side of sourdough toast that I'd ordered. You'd think he would have noticed that he was serving me a plate of dry toast, but apparently not, as I had to quickly flag him down to bring me butter and jam. And then I remembered that the menu stated I'd be served baked apples as a side dish. Yet again, I had to flag my waiter friend down to ask for a missing item. Finally, as my wrap was nearly all eaten, my baked apples came.
OK, so the wrap was quite tasty, and that's what prompts me to add a second star to my review. It was an egg/sausage/bacon/cheese scramble that also had buttery mashed potatoes slathered inside the wrap, which bound everything together and made the whole thing soft and delicious. The baked apples were pretty good, but the sourdough toast left a lot to be desired. it was rather thin and over-toasted... no softness left whatsoever.
The couples that had sat and ordered after me were already paid and gone by the point I got the server to bring me my check. I debated whether to approach the manager about my checklist of things that went wrong, but I just didn't have the energy.
To recap:
-Took to long to clean a table for me.
-Took too long to get any attention once seated.
-My food order took much, much longer than the orders around me.
-Had to ask twice for water.
-Toast was served dry, had to ask for butter/jam.
-Server forgot the included side order of baked apples.
The takeaway: Put creamy mashed potatoes on your breakfast wrap. As for Wheatfields, you're taking a chance on the kind of service you're going to get. read more