Probably one of the worst Whataburgers I have eaten at. Whataburger being a Texas icon comes with certain expectations that you are going to get a good burger and fries, but unfortunately not at this location. That's too bad, it all comes down to worker pride in what they're doing and good management. Must be lacking at this location. read more

Customer service here is absolutely the worst. It takes forever to get your food and the employees don't even care. I stopped going to get food here for a while because the service was so terrible, and finally went back last night hoping they would've stepped it up over the past several months. Nope. Still terrible. I'm just going to stick to the best of the best: Chick-fil-A right across the parking lot. read more

SOOOOOO SLOW!!!! I mean what the heck is wrong with this place???? Horribly slow. Good food though.

Probably the worst Whataburger on the planet. Thought it would be nice to have a Whataburger in Prosper, just around the corner. But no. I find myself driving to McKinney or Frisco just to avoid the fiasco that is Whataburger Prosper Texas. I have already been given 2 free meals because they always screw the order up. Not to mention the multiple times that it just isn't worth my time even calling them. This time around this morning...the curbside order was about 20 minutes late. No salsa, no napkins, got the wrong drink. Oh! And they randomly decided to cover my taquito in jalapeños when I didn't ask. How nice of them. Not to mention I have a 15 month old who I always haul around. He wasn't very happy about it either. Can't go inside because corona. Can't get back in line to get my order right because it would take half a day before I even got to the window. 15 month old screaming. Line wrapped around the building every damn day and they refuse to open the second drive through? Who is running this shit show?? Shame on me for giving it another try in hopes to pay my hard earned money to receive the actual order that I asked for and paid for. So stupid. read more

Awful. A simple order that was "lost" twice, over charged once and given the incorrect order. The cashier and manager blamed it on the computer system, yet, when we re-placed our order, it was still incorrect and we were over charged. The cars in front of us also had similar issues. When we pulled up to the first window, prior to knowing our order wasn't received, we were told the cars in front of us simply cut in line and that was the hold up. Not true. The staff was belittled by the manager who was berating them in front of us. We felt bad for these kids who likely were getting it from all sides. We love Whataburger and are so shocked by the service and ineptitude...it's what we expect from Taco Bell. read more

So let's start by saying i'm a frequent customer at whataburger just like most mid aged college students like myself, I have the app, I use rewards and I know my shit. I know good customer service and obviously whataburger isn't a chick-fil-a but this whataburger sets the bar pretty low. My visit today really set me off. It's there lunch rush and their are two lanes, my boyfriend and I proceeded to follow another truck into the second lane waiting for our food thinking okay, wait here the employee will collect our form of payment.. they have two lanes because it's busy. Apparently that made this young women's job so much harder as a lane behind us started to form. She was not the nicest about it either and voiced her opinion. Now I know she's not talking to me disrespectfully because of her miscommunication. I'm honestly done coming here and would rather drive to frisco or mckinney for a burger. To the manager of this dark haired young woman working at 3:19 pm August 12th, teach her better customer service please. read more

Ordered 2 large #2's.... for future reference, I guess I need to specify that means large drink, large fry instead of extra cheese.

Worst customer service the worst what a burger ever. Should change this to what a bummer! Food is never right go to any other location save your time and money on this one. read more

Horrible. Drive thru is always extremely slow. Today the fries are half cooked and half full. Burger is cold. Forgot the apple pie and the extra bbq sauce. Drink is 3/4 full. So ridiculous. read more

I've tried this location's drive-thru three times now. I've yet to escape under 30 minutes. Don't bother unless you have A LOT of time to kill. Absolutely terrible. Management has to find a solution for this. read more

Went to Whataburger and ordered 2 taquitos and a burger. Went inside because drive was very long. Waited over 20 minutes!! To top it off they got the taquitos order wrong. Paid for cheese and didnt get it. This is not the first time this Whataburger has had very slow servive. Been nurmous times and tend to have same issue, every time!! The food is great, when they get your order right. We will drive up the road to another Whataburger from now on. This one is so convenient for we live 5 minutes away. Very disappointed. read more

Worst whataburger ever and you can't call the manager to tell them what they are doing wrong as they never answer their phone, I'll drive the extra distance to a good one. read more

This is easily the slowest whataburger I have ever been to & they have also never gotten my order right. They need to keep up with the other whataburger locations! Their food is good though read more

We placed a mobile order here and dined inside. Waited for 15-20 minutes (after telling the front counter that we placed an order) and asked if our food would be ready soon. They handed us our food right away. It was all so cold - obviously it had been sitting there the whole time. There was literally one other guest inside that had been served already, two cars in the drive thru and like 10 employees, so they weren't busy. Both my of our burgers were completely wrong and COLD! The fries were stone cold. The manager seemed to be working her butt off. The other employees didn't seem to care at all. Wouldn't recommend. read more

1 star because zero isn't an option. I want to share the worst customer service experience I have had at ANY fast-food restaurant let alone the Whataburger at 1201 S Preston Rd, Prosper Tx. We went through the B line. We ordered and paid outside (very Chick Fil A). So far so good. Then we waited in the B line behind 4-5 cars. We finally got to the front behind one truck and waited for almost 15 minutes. The guy in the truck in front of us gave up and just left. 3-4 cars came & went through the A line who had ordered after us. We leaned out our window when the young girl opened the drive through window and asked when our food would be ready. She said, "I don't do B line" and closed the window in our faces. As if to say, "not my problem". This was the rudest jester of any fast-food worker I can remember. We called the manager, and she really did not do anything. Basic customer service would have been "so sorry, let me find out for you". I do not know if this was just the rudest young person and should not be working in a customer-facing position or a managerial problem lacking basic training of employees. Oh, and when we got our drinks, they were half full as if to say, "take that!" The girl actually leaned back out the window and told us again "I don't work B line" and closed the window in our faces a second time. After the second time, if this were my employee, she would have been fired. She SHOULD be fired or retrained. So should the manager. Either way, I am going to report this behavior at this location to Whataburger corporate. I would encourage everyone to avoid this location. So many other choices. We will not be back. read more

this location doesn't deserve the low reviews, most of the time this location is very busy but the line moves quick. i have never received an incorrect order or bad food and the employees have never been rude read more

Walked in and stood at register long enough to look over entire menu twice, with 3 employees and what looked like the manager standing there...and not one of them even acknowledged us...after another group came in behind us and attic there long enough to realize that they were not the bit interested in taking anyone's ordered, and left, we also left...so really a 1 star is better than deserved... read more

The only reason it got 1 star is because I cannot give it zero. I've been grossed out the last three times I've been there. Shame on me for going back again. I've seen workers go in the restroom and come out without washing their hands and go straight to the service line bagging up food orders to go. This last trip the cashier stuck his fingers down inside both cups to pick them up before filling. When I brought it to his attention he replaced one cup and picked the other cup up a second time with his fingers inside again. I've seen the workers wearing hats on top of their hair which was piled on top of their head about 4 inches above the scalp. I'm totally disgusted by the lack of the servers knowledge in food handling and the management lack of oversight. When I brought this to the attention of the manager of the store and the corporate office both seemed very Disinterested in my comments. read more

The Whataburger on Preston Rd in Prosper TX...OMG the worst Whataburger!!! They have screwed up our order many times. We have gotten home only to see they forgot to put in part of our order.. Also, the last time we went there (last week) there was LIPSTICK on our drink cup lid EEWWE : (. !!! And the service is the worst you can imagine... Our food tasted iike it was made hours prior. . DON'T GO TO THIS LOCATION!!! We have already told our neighbors and friends not to go there. I didn't even want to give it 1 star. read more

No exaggeration, every time I order from here I always receive an incomplete order no matter if im eating in or taking out. Longest drive through experience you will ever wait on. Confronting anyone in there with an incomplete order, you will be greeted by a salty stare and rolled eyes. Foods great tho. Still a 1 star for service. read more

We love WHATABURGER but man this location need some serious help! We went in tonight and placed a to go order. Got home and the order was completely wrong. Husband drove back up there and the manager actually said "It's not my fault but I will fix it!". Her attitude was horrible and she needs a lesson in customer service. They had to ask me no less then 4 times what was wrong with my order. This isn't just a new issue but an ongoing issue since they opened. This location need to step it up if it wants to survive in Prosper. Lots of choices in a small radius. Even sadder is that this location has a million complaints on a local moms FB page as well. read more

I ordered a small meal through Uber eats and it's scheduled to arrive time has been pushed back all the way for an hour now an I live 4min away from it not only that but even while going through the drive though it takes at least 30min to get your food without it being packed. read more

Fries were hot and salty. Burgers were delicious. Restrooms and dining area were clean. Angela ,the cashier , was friendly.

Wow. Wasn't surprised to see the 1.5 star reviews for this location. Using the drive thru, I was told that the 2nd Lane was not in operation so I needed to merge into Lane 1. So, I did that. Problem was that other people behind me did not follow the rules and pulled up into the 2nd Lane check out area. So, because I followed the rules, I spent an extra ten minutes in line while they served the people in Lane two who just pulled up to the checkout area anyway despite being told it was closed. An orange traffic cone would have solved everything. But instead I waited in the long line while they served the people who broke the rules. Then they got my order wrong anyway. Guess they either can't find good talent in Prosper or the manager doesn't have a clue on how to run this business. I called the hotline to let them know how disappointing this experience was. We'll see if they are willing to correct the problem. read more

I have had a few bad experiences at this location. Wrong orders, items missing or forgotten and who can forget the 45 minute wait for a 2 car line in the drive through. I will paint the most recent picture. It is 1:45AM, I am in bed and get the urge for some Whata. I decide to go to the one closest to my house instead of the one on 380 and Custer just to keep it short, or so I thought. Now keep in mind it is 2AM, there is one car in the drive through line and 2 people inside. I wait 10 minutes to even be acknowledged at the order area. I order a patty melt meal with a Powerade, I am cut off before I can even finish the word Powerade with the oh so familiar, "will that complete your order." I say no and that I would also like avocado on the patty melt. Once again before I can start another word I hear, "will that complete your order" again. I say no I would also like a cinnamon roll and that is it. At this point I figure I should be in and out of there quickly as the car in front of me is now gone. Oh boy was I wrong. I sit at the drive thru window for what was at least 10 minutes as I watch the entire 5 person staff clean, talk and completely ignore me. After one of the girls finished cleaning the table, she comes to the window and I hand her my card, she runs it and gives it back. I sit in my truck and wait for my bag of delicious Whata to be given to me. I wait another 5 minutes to see all of the workers continuing to clean. When I make eye contact with one, she notices me and hands me my drink, 25 minutes after I pull up to an almost empty Whataburger. She gives me my drink and slowly makes her way to the food prep area while talking. I finally get my burger and fries about 10 minutes later. I ask where my cinnamon roll is and she informs me that she had forgotten about it. She hurried to get it for me and I leave. When I got home to dig in to my meal, something is wrong. It's missing something, the avocado. Upsetting yes, end of the world, no. I finish my burger and move to desert. I open the box and there sits a tiny, barely glazed, half frozen, almost raw cinnamon roll. TLDR- 35 minutes wasted on impatient ordering, workers not paying attention to customers/flat out ignoring them, burger that was missing extras and a 1/2 frozen, tiny cinnamon roll Save yourself the trouble and go to the Whata on the corner of 380 and Custer by the Walmart. read more

TERIBLE service. Long wait...even for whataburger. Go to McKinney if you want a whataburger meal.

We are trying to support local businesses as much as we can during these trying times, but we will never ever spend a penny at Whataburger again! Today, we had the worst hamburger and fries ever! Fries was stale like it was 3 days old. Nothing was hot neither did anything had any flavor. It was a complete waste read more

Been in this line for 30 min now. Not sure why it's taking so long but no one apologized for the wait when I took my order (10 min ago). read more

Whataburger - Fast Food Near Me - Prosper, Texas

f I could give this location zero stars I would. Not only did the lady throw our food at us and walk away, she didn't give us our full fucking order while in drive thru. Then proceeded to ignore us as we saw her look at us several times before we had to result to literally knock on the window to have someone ( and this person was of management) then come yell at us that we were not allowed to do that before she asked us what we even needed. She was rude and gave nothing but attitude as we tried to explain our grievance. And a big emphasis on TRY as she would not let us even talk. This location is such a piece of shit as are it's employees. read more

Worst Whataburger I've ever been to. Never enough staffed enough. Service is slow as molasses. Order is always wrong in the drive through.

The customer service at this location is the worst. What's the point of ordering online if you have to wait in the drive thru line?

My family and I placed our in the drive thru and received the order wrong. We came back and walked in, and gave them the order back. They gave us a new order after blaming each other for making mistakes. Also, We did notice upon up driving up that the manage was outside instead of in the store. She was outside talking to a friend at his car. The employees had to call her to come in and help them. We will not be returning read more

20 minutes in the drive through and I'm not even close to the window yet on a Sunday evening. This is not fast food. Pass this location by and head to another Whataburger. read more

Cold Everything. I think the buns came out of the refrigerator. Cold patty, smaller than normal, cold fries and out of ketchup. All the empty tables were dirty. Dissappointed. What happend to "we dont make it until you order it". read more

If there was was an option for zero stars, that's what I would give this place. I've found hair in my burger twice. Don't go to this whataburger, unless you like hair in your food read more

Went here twice and experienced horrible customer service both times. The first time the cashier accused us of banging on the drive thru window which was completely false, she then proceeded to put an enormous amount of salt on our fries and they were literally inedible. She also slammed the drive thru window in our face. We called the manager to complain and she had an attitude with us. Went here again last night and we repeated something that we ordered because we thought the cashier didn't hear and she proceeded to say "yeah I got that" with an obvious attitude. We then witnessed two workers outside whispering about us and continuously looking at us from outside. Horrible customer service. read more

I always get my order wrong, I always have to wait longer in this place. It's not a whataburger that I recommend. If you want to have a bad experience go to this place read more

Slooooooooooooow as Molaaaaaaassses! Wished they were better about tickets times. Gave them many chances

The manager of this location seriously doesn't deserve a job, service is terrible, and food takes twice as long as any other location. No matter what time of the day as well. read more

I stopped this morning to get breakfast around 10:30, both lines in the drive thru were open but they were trying to send everyone through one lane instead of having to walk the food out to the second lane. I started in the first line but it was not moving so moved over to the second thinking it would be faster after about 10 minutes of sitting there and the line not moving I decided to just pull around to go in to get my food. They seemed to have plenty of people working but no one was in a hurry to get things done and it seemed like total confusion in the kitchen. Step it up Whataburger Prosper you aren't very fast. read more