I'm honestly surprised by some of the reviews because my experience at this Panera has been consistently great. The staff is always friendly and welcoming, the food is fresh and on point, and the cookies never disappoint. What really stood out to me is the management. You can actually see managers out on the floor helping guests, running food, and checking on people instead of hiding in the office. Ozzie and KC, thank you! That kind of leadership makes a big difference. The restaurant was clean, organized, and the whole place just felt well run. Definitely one of the best Panera locations I've visited. Easy 10/10 and I'll absolutely be back read more

Panera Bread - Kitchen Sink Cookie - Salad Near Me - Prosper, Texas

The employees there are so loud and used unpleasant talk with each other that the dining room could loudly hear and foul language. I went in by myself and was one of two customers there. It was a horrible experience. Do not tip at the register I personally do not feel the crew delivered. They only quieted down when the manager got there. I spoke with the manager and as soon as he left it went back to loud noises that interfere with the experience. I was told that because I was near the window from the kitchen that gives out the food that was why I heard them talking about their lives with foul language. I heard the lead or whoever yelling to the employeea about what tasks need to be done. I heard the team all talking very, very loudly about their personal lives. I went in alone for a quiet lunch after I had just finished getting a serious diagnostic health test done. I treated myself for a little bit of peace. I have never had a more poor experience with Panera on 380 in Prosper than that one. And I am done with tip buttons when I am just getting food handed over a counter. No longer brought to a table, again I was one of two customers. It was over $20 for one person at lunch and the whole experience was horrible. Avoid. read more

Wow, this place has gone WAY downhill. I used to love Panera for their soups, salads and sandwiches but the quality, presentation and experience I has really bottomed out. My half sandwich looked like it was put together by a toddler. The floors are dirty as heck and covered in food. They have inventory boxes and stuff stacked on tables and around the dinning area. The employees are NOT friendly and seem miserably unhappy. The whole experience was awful!! Bummed to see this drastic decline! Spent over $60 getting lunch for a family of 4, no extras or add-ons. Don't waste your money!! read more

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I went today and got my husband the spicy steak Asiago stacker for $7.99. It was so bad that he threw it away after one bite. My daughter got a tuna sandwich and tomato soup. Portions are small. The man who took my order was very nice. read more

Sandwich was cold. the middle literally felt like biting into an ice cube. The service was nice, but the food was all cold. Really disappointed in the way this panera has turned out. read more

I placed a rapid pick up order for 2 sandwiches and a salad. The sandwiches were great - plenty of meat and cheese with fresh veggies inside. The salad, for the most part, was okay. I did have to pull out the cucumbers because they looked and tasted off. There was also a large chunk of the end of lettuce that was really unappetizing. When I went inside for my pick up, the dining area was clean and there were plenty of customers enjoying their meals. There were no staff at the front taking orders or helping people at the bakery. read more

Panera Bread - Salad Near Me - Prosper, Texas

Panera has always been our goto spot for quick lunch. They have variety of options of soup, salad and sandwiches. BBQ Chicken salad is our favorite with Broccoli Chhedar soup. However their ambience is very mediocre and upkeep housekeeping wise has room for improvement. Nobody was cleaning up the tables after customers left. Not a good thing to not attend to empty tables for others who are walking in and waiting to dine in. Lil upsetting when they mess up while preparing or translating the orders too. Ours was too much messed up order today. Nonetheless hoping the manager or teams would read this and pay more attention in providing better customer experience. read more

I visited this location today, it's my 66th birthday, and I inquired about the free cookie for your birthday. Apparently that isn't a thing anymore, however, I check the Internet as well and it said that. It doesn't bother me that I got the cookie or not, it was the way the manager acted. very rude and I was embarrassed, there was other people behind me. I continued to order my sandwich and left. I use Panera bread quite a bit because I live in Houston, I did call the corporate office and made a comment about this. I worked in sales 30 years and give credit where credit is due, but also want people to be aware of how some managers treat customers. I will not return to this location. read more

Man, times must be tough for Panera Bread because I ordered a veggie sandwich and although I didn't tell them to "hold the veggies", they really acted like I did and skimped out on them. Sure! They threw in a couple of leafs of lettuce, which probably cost them 3 cents and then 4 slices of cucumbers (another 3 cents). Are the costs of these veggies coming out of their paychecks or something? If I wanted bread, I would have ordered a bagel. You should be ashamed of yourselves! Never again...fool me once. Also, please hire a new manager. We don't need her standing there, yelling our names, with her spit flying over the food. Also, she greets only certain people with enthusiasm and others, not at all. Mmmhmmm. read more

Panera Bread - You Call This a Veggie Sandwich? - Salad Near Me - Prosper, Texas

I just went by the drive through and I wish I would have caught the hound lady name. She was so personable! She had dirty blonde hair and wore glasses. She gave me the best customer service and was so kind. One of the things she did was ask me for my phone number connected to the rewards program. I haven't ever had that happen and we'll I forget. She also checked to see if I had rewards. She also told me how great my selection was, Greek salad in a you pick two. And although I'm pregnant she gave me my request for pickle spears Although it doesn't come with the sandwich I ordered. I really wanted something salty and crunchy!!! I would come here again! She was so nice and sweet! read more

I ordered the buffalo chicken avocado melt and let me tell you it was delicious ! The place was nice and quiet . Great place to take the family . The person who took my order was very patient and helped me pick a sandwich. It was my first time ever going to a panera bread . The service and the food were both amazing . I will start going to panera since its now one of my favorite places to go to . read more

False advertising in regard to what is depicted on their website vs what you actually get. Ordered the new Italian Steak and Mozz sandwich. The actual sandwich was half the size of what was depicted. "Where's the Beef?" I know all companies take some liberties in their online graphics, but this very misleading. Our order consisted of two half sandwiches and one iced tea. Price of $21.00! The only positive thing is that the staff is always friendly. read more

I go here at times and went again just now and again, I don't expect world class customer service but here we go: The kiosk machine errored twice Got my order wrong and went up to the window and the African American lady with the hairnet had so much attitude. Then my partner went up to get a to go box and got even more attitude as he could not find the lid and she got mad because he asked for more help. Like we Know where they stock the lids. All I'm saying is that if you are not a people person, this is the wrong job for you. read more

My 66 year-old mother went into this location today because it was her birthday! She loves Panera, and eats there all the time! She decides to go in and take them up on their offer for her free birthday cookie! Well, it's pretty sad the female manager of this particular location was soo very rude to my mother a senior citizen on her birthday! The female manager was vey demeaning saying that's not a valid offer, We don't do that anymore, it's AI generated and not valid. but it clearly states and you can look it up, You get a free cookie on your birthday. Not only was she so very rude. She also just basically threw the cookie at her !My mother still was sweet and nice and asked if she could order a sandwich with her. This location is trash it barely has two stars. Hopefully, I can take it down even further with this review. This goes to the woman that was so rude to my mother, if you hate your job so much do something about it. Go back to school learn a new skill do something for yourself so the rest of us can be happy on our birthdays and get our free cookie! You're not gonna get employee of the year for withholding a cookie to an old lady. You are a miserable horrible person. I think you should be fired or demoted to cleaning the toilets. read more

What is happening with Panera? Who is sinking this ship? They've slightly updated the restaurants to limit interaction with patrons. You order yourself, you then wait for them to either page you or yell your name across the restaurant, then get your own drinks if they forget yours, then wipe and clean your own table before eating. The food is at least good. But then you also bus your own table. And don't forget to tip....who, exactly? I can see why McAllisters has been gaining in popularity - it's a vastly different and more pleasant experience. read more

I had a bad experience last time I was here a few months ago so I decided today to give it another try. I won't be coming back. This location is NEVER adequately staffed I am watching the kitchen drown during lunch rush. Why are we being asked to tip?? What's the point of the pager if we have to get up get our own food and clean our own tables? This company is cutting costs so bad I can't even get a water cup???! Drink prices are an overkill. Whose bright idea was it to have the drink come out with the food? I have waited over 15 mins for my order with NO DRINK. I can't imagine the amount of money a family of four is spending in here for a piss poor experience. Food portions are so insultingly small now too! read more

Ordered online curb side pick up and got there 10 mins before it being ready. Drive was had 20 people in line curb side pick up parking lanes full. Noticed people walking in to pick up orders. When my order was ready, i just walked in. The person apologized the could not walk out because they are busy which I understand. The main reason I'm giving one star it's because of how the chicken Fuji apple salad is. Mind you I always order salad and this is the first time I've gotten it this way. The spinach I believe it is with all clumped up and soggy and this is soggy without the vinaigrette dressing because I have ordered that on the side. read more

Panera Bread - Spinach i believe it is was all clumped up soggy - Salad Near Me - Prosper, Texas

Terrible, just terrible, we walked in everything was okay but the place was empty, whenever we ordered we waited for 30 minutes to even talk to anyone. When we went to talk to someone they said they were busy when there was no one in the drive through, and barely 5 people in the restaurant, DOUBLE THAT WORKING THE KITCHEN, Then it took another 15 minutes after we talked to them to get our food, but when we got our food, the order was wrong. NEVER COMING BACK read more

I love panera ,food is great but service is so slow. I go on lunch break and it takes half my lunch break for A HALF SANDWICH Aand soup. im so pissed it's an everyday thing. Can yall please work with a purpose??? read more

I don't know what's going on, but the tables and floors had stuff all over it. We waited over 30 minutes for a salad only to have wilted lettuce and a long black hair to boot. I took the salad back and had no apology. This is my family go to spot so I don't know what is going on but I hope it gets rectified soon. read more

It is rated poorly for a reason. Go to the mckinney locations they will actually give you an accurate order and are friendly. The worst location ever. read more

Horrible Panera ever, they clearly don't know what they are doing in there order is always wrong, never again am I ordering from this location. read more

Really frustrated bc this location is closest to my house but it's SO hot or miss. The green tea is almost always a miss. I've been driving to the Frisco one bc they're dependable, I had a good green tea from prosper last night (I want to like it I really do!) drove through again today and back to the watered down experience I've had every other time. Spent my $3.24 and drove directly to Frisco's main and the tollway location to get another $3.24 tea that is actually AMAZING. I will say the manager and several employees at the prosper one are really nice and last time that we had a major issue they comped our next meal, but the green tea situation is frustrating. Surely it's standard shipped from corporate... right? Idk but today I decided to take a picture, as the Frisco one pointed out how much darker there's looks below the ice. I'm obsessed with this tea and it replaced my Starbucks obsession but would prefer to be able to get it close by (I'm up in Celina). I get extra ice every time in case it's hot and that's why it's melting.. nope, still watered down tasting. I'm really not sure what's going on but I've taken friends to both and they've noticed it too, not crazy, I swear. Just crazy about a really good tea! read more

Panera Bread - Notice the color difference? Prosper on the left, Frisco on the right.. - Salad Near Me - Prosper, Texas

Victor was who I order my large green with on Sunday afternoon. He went above and beyond and walked it out to me instead of me waiting in line. Now that's customer service. read more

The flavor was good, but I could barely taste it since I only had enough to fill a cracker or two. There were enough people working, so rushing should not have been a contributing factor. read more

Panera Bread - I ordered a half chicken salad sandwich, and this is what I got. It was definitely not worth the cost. - Salad Near Me - Prosper, Texas

Dinning room is still not open. I've tried to eat lunch here twice in the past few months but the dinning room has been closed. I get it, COVID has caused staffing issues. So, it's been about two months since my last attempt and I was in the mood for soup and bread for lunch again. BUT, I decided to call first just to make sure the dinner room was open. The automated message stated "Our dinning room is now open", so I figured I was in luck. However, when I arrived, I discovered that the dinning room was only open for delivery drivers picking up online orders. Frustrated, I complained. The manager stated that there was a sign on the door. I stated that I can't read the sign from my home, that's why I called first. He simply shrugged and said the message was automated. He didn't really care and I left before I blew up. We went to McAlister's instead. I eat out several times a week. Other than Panera, it's been many, many months since I've encountered a closed dinning room. Panera, please pay your employees a living wage so you can staff your restaurants and staff them with people who wish to work in the hospitality industry. You come off as cheap and not caring about your team members. You're creating a culture of burn and churn. As you yell "next!" to those willing to work for minimum wage, we're moving on to better staffed restaurants offering a better meal experience. read more

If I could give this place 0 stars I would. First off, it seems like every location I go to they're out of stock on at least one item I try to order. The one near my house continuously is under staffed and closes whenever they feel like it (not according to store hours). This place is way over priced to give such poor customer service. read more

Panera Bread - Chicken Caesar - Salad Near Me - Prosper, Texas

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This location in Gates of Prosper literally just opened. It looks different, like a more modern design. I loved it! All windows windows and more windows. They're going to need to invest in shades though. That southwest sun was blinding and raging right around 6:05pm to 6:40pm. A bit too intense actually. Food was fresh and flavorful. New location meant some delays in line but all went well. Staff was friendly and great. They'll become experts on the system. I love the seating area. Nice back area full of light and more private than the main dining area. I've not seen that at any other Panera's. A big high five on that. Very large patio area. It was quite windy today though...so, was without any takers. Too gusty. My fave Panera item is the standard Greek Salad with Chicken. It was amazing as usual. The new McKinney location is closer to me but this Gates of Prosper location will now be my go-to. See you soon. read more

Panera Bread - Main area - Salad Near Me - Prosper, Texas

Such a beautiful location, such bad food. My husband and I came here at 8:30 on a Saturday and paid $37 for our meals (CRAZY!) and the food just looked bad. I had a pick 2 and my sandwich was sloppy with a huge chunk of avocado (could have been sliced and evenly spread perhaps) and a ball of peppers on one end. Also the Mac and cheese looked so old and reheated. When I go to the Panera on Main Street in Frisco it looks so fresh and almost soupy with all the cheese it has but this looked awful. My husband said he is never eating Panera again lol I am not that extreme, I just won't be eating at this location again. read more

Panera Bread - Look at this sad reheated looking Mac and cheese - Salad Near Me - Prosper, Texas

I love the cinnamon crunch bagel but PLEASE keep them away from the savory bagels. It's disgusting when you get a taste of onion on your cinnamon bagel!!! read more

Panera Bread - Cinnamon crunch bagel - Salad Near Me - Prosper, Texas

It's quite frustrating to walk in and see signs that are asking customers to wear a mask while inside cafe, but most if not all of the people working do not have their masks on properly (I.e. under their chins, only covering their mouth and not nose, etc) If you are wanting your customers to comply to a certain rule, the employees should also follow suit. read more

I ordered 2 half tuna salad sandwiches. One was a good helping. The other was as if someone took a butter knife and skimmed the tuna salad. Wow. Disappointing with a pricey sandwich. read more

Worst Panera ever. Customer service is terrible. They totally messed up our delivery order and when I called I was treated to a supposed manager telling me that I would need to come in to get the order fixed after I paid for delivery and tip. Then when I demanded the order be fixed they inform me that what I ordered is no longer available this evening. That's convenient. Prosper Panera you need to make sure your "managers" recognize that they should be customer service oriented. I could even hear her over the phone talking to someone else that clearly said "just tell him we're out." I hope that ownership reads these comments. read more

food is always soggy at this location, never fresh. they always give me the wrong sandwich too no matter how many times i order a specific one, its like a random sandwich generator. I'm not sure what kind of sandwich this is but it stinks and i ordered the roasted turkey and avocado blt. every time i order that sandwich i say the full name and y'all still mess it up, so i figured maybe a review would do something? not sure how hard it is to put the correct premade sandwich into the bag. maybe try actually using the labels/stickers for once... read more

Panera Bread - Salad Near Me - Prosper, Texas

Staff was completely clueless and the kitchen was in total chaos. Employees yelling at eachother trying to figure out what was going on. It took 28 minutes to get our order (two simple sandwiches). When they were finally ready, they were both missing ingredients but by that point I didn't even feel like trying to dispute it with the staff. All the other bad reviews are well deserved, I'll never come back to his location again. read more

I COME HERE ALL THE TIME and I am SO disappointed when I used my reward for a free breakfast sandwich this morning, had I known that just because it was free you didn't want to put in the same effort as when I PAY for it I wouldn't have even used my reward....? (not to mention you have to BUY things to get these REWARDS so they should be treated the same as cash right?) honestly it will be a LONG tike now before I even order there again thx for ruining my breakfast read more

I ordered their bacon and spinach soufflé and it was horrible! I have had it before, pre-pandemic and I remembered them being similar to Starbucks egg bites. They were seriously inedible. They were made with cheese that was not real cheese and there was no spinach at all. They cost more than the egg bites from Starbucks which is saying a lot. I hope the rest of their food hasn't gotten this bad, but after reading some of the reviews I wonder. Their high quality used to be worth the high price, I hope it still is. I won't be spending my money there any too soon. read more

Most horrible restaurant in the neighborhood. Walked hungry into Panera Bread at the Gates of Prosper in Prosper, TX at 7:00PM today. Came out at 8:30 still hungry. Restaurant served me 2 wrong orders. The assistant manager was least apologetic of her behavior and I even lost $25 bal on my gift card. read more

This was our first visit to the Panera Bread location in Prosper, TX. This is a new location within a new shopping complex and it features Panera's new building design. We really liked the new kiosk ordering process that lets us to order things fast. Their menu has undergone some changes and I found the udon/noodle options to be a good addition. The one problem with this location is the slow service and it took ~20mins for our food to arrive. The tomato soup/caprese sandwich was very tasty but the edamame soba bowl was horrible and lacked any flavor. If Panera is going to add Asian flavors to its menu, it also needs to season them well. The slow service and the lackluster noodle bowl was really disappointing. read more

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This is supposed to be a chicken sandwich. Picture speaks for itself. Barbecue Chicken Sandwich read more

Panera Bread - Chicken Sandwich - Salad Near Me - Prosper, Texas