This store used to provide good food and good service. It has gone completely downhill as you can tell from the one and I have stars. We came tonight with our daughter from out of town who loves Whataburger. The girl taking our order got it wrong. We waited 30 minutes for food that was cold and fries that were soggy and ridiculous. We got a refund. We will not be going back. read more

30 minute wait in DT. One lanes closed. One window closes. Line around the corner.

Don't Expect to get Warm food or Even your order right the first time.... Not sure how our order can get screwed up every time we go & then have to waste time and money going back to get it corrected, just to have it not made the right way again & didn't give us fresh fries, but the same crappy old ones.... read more

When we walked in today, there seemed to be some drama between a couple register clerks. One of which stated (I don't like working for free) while he was either attempting to go to break or get back from break. Handled our order while the other guy got back and was very short and didn't seem to be having a good day. I work in the customer service industry though so this kind of attitude really bothers me whenever I see it. Sometimes you just have to make the best out of a situation. The stores customers are the priority. Certainly did not feel that way at this store. Did not feel welcomed at all. The only reason why I'm giving this two stars is for the gentleman who brought out our food. He was very nice and asked if we needed anything else. Other than that, the work environment in this store seems to be pretty ugly. I guess you get what you pay for though. read more

Do yourself a favor and drive to another whataburger. It will be quicker. Staff is nice. Food is great. But they have to be the slowest whataburger I have ever been to. I waited until going here multiple times before submitting this so that it wasn't a fluke. EVERY time I have went here it takes forever! read more

I kinda feel like I'm trapped in fast-food hell at this location. Everything takes fooorrrreverrrrrr, not one employee moves faster than a snail and all the customers are sitting at tables, with only drinks and little orange number tents, contemplating their life choices that led them to this purgatory. Seriously, though...this Whata is seriously lacking in anything even remotely close to customer service or a sense or urgency. We've been waiting for 20 min for breakfast...at breakfast time. Dear Lord...about 20 people just showed up, the line is out the door and people are now very, very upset. Whata mess. read more

For fast food it's a great tasting burgers. It takes twice as long but it's worth the wait. The spicy ketchup is very good.

Placed my mobile order of burger and fries at 12:23, said it would be ready between 12:27-12:33, 12:30 came by and the worker said they were just waiting on my fries, at 12:38 I went and asked if they were done, and my burger was sitting underneath a table that they just forgot about. And needless to say I had a cold burger. read more

I've never had whataburger till I moved to TX. While I love the food, I just don't understand how this location runs. Long lines even for a two lane drive thru and if you decide to dine in or get your food inside to go, their priorities are the drive thru customers. Even if you manage to order your meal through the drive thru be sure you're not in a rush because you'll be spending 10-15 minutes waiting. read more

Food is cold and nothing special. Service is slower than anywhere I've ever been. I wouldn't mind, but no one acted like they were trying to move things along. I just waited in the middle lane of the drive thru for 30 min. I watched 9 cars progress through the first lane. In the middle lane, one kid was managing the lane alone and made 3 trips inside to retrieve items he'd forgotten (drinks, a burger and then sauce) for the same car. Don't plan on getting decent food fast here. Plan on mediocre and a snail's pace. read more

I was in the drive thru line for over 25 mins. They only had one lane open and it was moving very slow but it's like the name says, What-a-Wait. Then as I drove away I reached on the bag and the French fries were luke warm and chewy like they had been sitting under the heat lamp for a long time. When I got home the onion rings were luke warm too & my half & half iced tea didn't have any sweet tea in it. I spent over $24 to feed my wife & I and it was a disaster & not worth the money. When is What-a-Wait going to read these reviews and step in and fit this location? read more

So slow you could finish a sit down meal faster. I eat here often, and just deal with the slowness, but its gone to far, 30 minutes and I never made it to the actual window. I had to just drive off which I've never done in my life. Don't waste your time on this location, you will inhale more exhaust than food or drink... Inside is just as low, I give up... read more

This is the SLOWEST restaurant I've EVER been to. Absolutely horrible. They should take a lesson from Chick-fil-A.

WORST WHATABURGER EVER!!!!! The manager with initials EW has horrible costumer service. This is the SECOND time in less than a month that they've gave me my order without any MEAT! Clearly they do not have proper training either. I called and she was so rude gave me the excuse they we're busy not sure how if the drive thru and dining was empty when we went.. when i told her i hope this doesn't happen again she hung up on me. I will sure be making the extra drive elsewhere... they're reviews speak for itself .. love whataburger. hate this whataburger. still not sure how you give a burger without meat?? even if your busy.. don't you just see something off about it.. embarrassing work management no wonder it's such a bad service cuz the manager is not even up for her position.. read more

Bad bad bad! This Whataburger has employees who do not care! The best burgers in TX are now at the bottom of my list. In order to make a fast buck, the new owners (from Chicago) have changed the beef to small, dry, cheap, tasteless patties. I've been an enthusiast advocate for WB for decades, but unfortunately they have gone WAY DOWNHILL fast. So congrats Chicago you made a few extra pennies at the expense of a lifelong customer! read more

I attempted to do the drive through last evening. After a 35 minute wait to place my order, I then waited another 10 minutes to get from the where you order to the Line. At this point i decided to call the restaurant to see what the hold up was. I was told they were understaffed. I asked if they were so understaffed why were both drive through lanes open, the answer was "if the 'Big Boss' drives by and sees that it isn't open we'll all get fired". Great leadership !!! I canceled the order and left! I will never frequent any Whataburger again! Treating the employees that you count on to serve your customers with this much disrespect is also disrespecting your customers. You have lost this customer for life. read more

I waited over 10 minutes at the register as several coworkers told me to wait that they couldn't help me. A manager finally walked up and logged into the register to take my order, then told me to wait and just walked away. I waited another 5 minutes then just left. read more

The worker who took my order at 2:11 am on June 5th is the GOAT, the best for real. This whataburger needs to give him a raise. I didn't catch his name but I wish I did but I hope he sees this and know I'm talking about him. He was very respectful and nice. I know that working these hours is the worst especially in fast food and I know he probably doesn't get paid enough for what he does and I was fully expecting to wait 15 mins for my order but he had it out within 5 mins and STILL apologized for the "wait" and got everything right and hooked us up with all the sauces without even us asking. Thank you unnamed whataburger worker. read more

This place is almost as bad as the Sonic in Prosper. Long waits for food. The order is rarely right when you do finally get your food. The food is subpar at best. read more

Every whataburger goes through a phase of "the slowest service ever." This location is currently experiencing that. I waited in the drive thru line for 25+ minutes. I love whataburger but not that much. I ordered curbside at a different location and gave them my money. I hope this location can get it together soon. read more

literally the worst Whataburger experience that I have ever had. Waited for almost an hour, to have half order wrong, missing or cold. The Chicken Strip order, literally came with one fry, wrinkly toast, and had the box not even folded to close. AWFUL! read more

Food is usually fine but be prepared to wait 700 million thousand billion hours for your food.

Yes. I get it. It is a burger joint so I shouldn't expect great service but I shouldn't have to wait 20m for my 4 burgers. Ordered at 1:25 and after I saw people who ordered after me got their orders I asked where the hell was my order? Turns out they just skipped my order. The large fries didn't look like large fries so I had to ask if they have me medium fries. Whataburger is overrated and I only wasted my time here because I got a gift card. Otherwise there are better fast food joints. read more

If you want to waste your day sitting in a line for an hour, this is the place for you. I've watched two Netflix episodes while in line and I've not placed my order yet. You guys lost 9 cars in the time it took to get around to the window. 9. Why have a business when you don't give a damn enough to train your staff to work efficiently? You can't tell me it's some special dynamic. Steak restaurants crank out 50 steaks an hour. Y'all can't do 50 burgers in an hour. No one should have to wait over an hour to get food from a fast food line. read more

This service is extremely poor. Took ages and and one person in our group never got their food.

Was in line for a whole hour just to get some cold ass food Disgusting Don't waste your time or money they don't give a rats ass about customer service read more

Awful! 30 mins for dine in orders. They only care about drive thru. This is not a one time thing, I give up on this location.

I'm rating this five stars because I got exactly what I expected. A burger made by highschoolers that was still warm. Yeah we waited a little bit but it's also fast food during dinner time. All you people who expect more you should lower your expectations. And that's not in a bad way but it is fast food. read more

Whataburger - Fast Food Near Me - Prosper, Texas

This place has the best fast food I have ever eaten. With milkshakes to cheeseburgers this place is the number one place for some food read more

Nobody in TX has slower service than Whataburger. This place is awful. I try to avoid coming here but sometimes it's a last resort and I regret it every single time. They should be embarrassed. I kinda hope with all the other options in the area, they'll soon go out of business. They don't deserve our money. read more

Tired as hell after being on the road, came strolling into Whataburger!!!!! I'm so fat from this place, however I'm lured to more food. I ate a mushrooms swissburger earlier by the way!!! Was greeted by Keisha, wow, I just gotta be FRIENDS with this chick!!! How charming can she get with her contagious personality at 10:30 at night!!! Thank you Whataburger for having good quality employees who Actually love their job, and can handle people at the register with a smile!!!' read more

Drive in. Ordered whataburger Jr meal well done no tomatoes. Diet Dr Pepper. 6.70 quoted. At the window was quoted 7.60. He asked if I ordered sweet tea. I said no. I was then given food at 6.70 and left. When I opened the bag, the hamburger was not even cooked thru much less well done and had 2 tomatoes. The hamburger was inedible. The Diet DP was mostly ice and watered down. Will never go here again. Paid 6.70 for a very small bag of fries and ice laden water with a tinge of Diet DP. ​ read more

The food is fine, but it is literally the worst service. Genuinely don't think I've ever had as bad of a wait time at any fast food place. The worst part is that it's the same wait even if the line is short. read more

The young gentleman y'all had at the food window on the morning of 1/17 was very charming and provided great customer service! Had a great attitude that turned my mood around (-: read more

The fries didn't look like a large and I had to wait for a very long amount of time just to get my food, but the fries were very good. It taste like it cane fresh out the oven. I might be coming back. read more

Longest whataburger drive thru. Make sure you have at least 30 mins to sit and wait. Definitely check your order for accuracy as well.

Slow service in the drive thru. Waited in line for 20 minutes while cars behind me drove off with their food. Finished my milkshake before my food even came out. There was no apology from staff or explanation for the long wait times. I went inside to speak with a manager thinking they might be very busy. There was only one table seated. I voiced my frustration over waiting so long in a drive thru to a manager who came out to speak to me. Nothing was offered to make the situation right, and the only apology given was for having just gotten there himself. read more

Service was great the food came out correctly and was wonderful! It was cooked to my requested modifications. They have redeem themselves since my last visit. read more

this whataburger is so terrible. i drive 20 minutes further to go to another location and i'm still out for a less amount of time. by a lot.. if they get your order right i would be SHOCKED. the food also sucks. going inside and ordering online doesn't speed up the process. 10/10 worst whataburger i've ever been too. would expect a lot more from a TX based franchise. don't go here, all the reviews are right. read more

I don't think this business is actually open, despite the "open" sign. I went to the drive thru at 10:30 this Sunday morning to order breakfast. Waited 32 minutes and the line NEVER MOVED. I left, along with the 4 cars in front of me. Everyone in line was visibly pissed off, and again the line never moved. 32 minutes!! It doesn't take that long to cook eggs. There are some significant management issues here. Don't waste your time here read more