I went through the drive-thru to get a burger this morning and I have to tell you the service is quick. A friendly employee served my food with a smile. The burger was great and I really enjoyed it! read more

Super efficient, I ordered from the mobile app and I was greeted with a smile, and my all-time favorite question "would you like any ketchup?".. uhhh... yes please! Alice was super nice and very accommodating. 5 stars all the way. read more

Slow. However, the food is always fresh, the people are super nice, and the orders are almost always correct. But they are slow. I have sat in this line for over 30 min multiple times. 4 STARS read more

They need to upgrade their microphone system because every time I say something they're not understanding at the drive-through and the order is wrong every single time. Or maybe the people up there aren't paying attention to what we are saying? read more

I ordered on the app and due to the size of our order was given the time it would be ready. We arrived ahead of the time given and notified them that we had arrived. The lady behind the counter quickly advised us that they were working on it and asked if she could go ahead and fill our drinks. She filled them, brought them to us and asked if we needed anything else. After a short time another employee stopped at the table, asked if they could get us anything and told us our order was nearly ready. Our food arrived, they brought napkins and ketchup at the same time, advising we were short one order of fries. When my wife asked about them later, they returned with them promptly and apologized, they had to clean up a mess in the kitchen. We were pleased with their courtesy and their intent to us taken care of promptly. I knew when we went in there was going to be a wait, but didn't expect them to work so hard to make sure we were happy. I like ordering on the app because of the convenience and bonus points you receive. read more

The service and food here was really great! The people were very friendly, our orders were correct, and our meal was right on point! It's just hard to beat Whataburger when you're in the mood for a great burger! We were traveling and the folks here helped us not only to enjoy our stay in Decatur, but also took care of our hunger cravings! We really enjoyed our burgers and drinks! It was getting late and we were all starving! read more

After paying at a drive-thru and waiting 3 mins at the same window, the cashier stuck her face out and asked us what we ordered. Of course reminding her she left and only to return to say "park by the flagpole and I'll bring your food to you". After 8 mins of waiting at the flagpole, I decided to walk in to check on our order; only to find out fish from a fish sandwich was waiting on a warmer and the onion rings weren't even started yet. Waited again outside for another 5 mins to get this slop ... No apologies from anyone. Bad behavior, bad management, and bad business practice. read more

Whataburger - Whattacatch!!! - Burgers Near Me - Decatur, Texas

I always hit Whataburger at least once when visiting Texas. They are a great Texas tradition for me. I love that they have a double lane so ordering is fast and efficient. Not just a double lane with one pick up point, but double lane and double pick up point. Ordered meals for a party of 3 and we paid and had our food fresh and hot in 2-3 minutes. read more

Female manager doesn't care about her job or the customers. She didn't help when my order was messed up but the cashier got my missing items. Got blocked in by delivery truck cuz the manager failed to inform us when the driver came in and told her to tell us to move if we needed out. read more

Whataburger - They are making food and drinks and storing it on this TRASH can for pickup orders I'm guessing!! - Burgers Near Me - Decatur, Texas

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We had early morning breakfast this morning and it was great. I had taquitos and my wife had their cinnamon rolls. Everything was great. The girl at the window was cheerful for being so early in the AM. That made the experience great. read more

Wow ah these things are huge I just got barely finished w this good fast service my ist time here driving through Texas and yall are real sweet! God bless thanks for meal we enjoyed it! read more

Whataburger - a hand holding a sandwich - Burgers Near Me - Decatur, Texas

I was excited to try this as I flew into Texas today from a State that doesn't have Whataburger. It was a pretty big disappointment. The burger was not only not even warm, it was actually cold. How can you serve a cold burger? The fries were decent. I didn't even finish the burger, not good at all. read more

If you want to wait in the drive through for 30+ minutes waiting for your order , come here . If not , go elsewhere . ( despite the terrible service my patty melt was still amazing ) read more

Delicious food! Worth the small wait time for everything to be fresh and delicious. Service was friendly as well and checked on us while waiting. read more

This has got to be the most hometown Whataburger I've ever been in. The people are so friendly. I sat in here a while after eating while getting my car detailed and it was just such a friendly environment. Gotta love Paul when I told him I was from Rhome he sang "Oh give me a home where the buffalo roam, Where the deer and the antelope play, Where seldom is heard a discouraging word, And the skies are not cloudy all day. Such a blessing to chat with this man. read more

As always, food was great, but dining room very unkempt. Food and wrappers on the floor, tables dirty. Multiple employees, including the manager, walked past several times without taking notice, let alone cleaning. Dining room less than 50% full, so can't blame it on being busy. We were there for 40 minutes and no one cleaned anywhere. Not up to their normal standard. read more

Whataburger - What-a-mess! - Burgers Near Me - Decatur, Texas

The dining room is closed, no access to restrooms. Only can get food through the drive thru. How long is this going to last? We are in the parking lot and watched numerous people pull in, get out of their car and leave when no dining available. We should have done that. Won't be going back. read more

Not sure whose order we got but it was waaay off from what we ordered! Nobody was on their A game! Waited in line for 30 minutes to get sweet tea when we ordered 2 unsweet teas. Tried ordering a Dr.Pepper shake, got chocolate. So after a long hard day of work, our crew ended up hungry after midnight. That's why Californians like In n Out Burger better...better service!! Because the phrase "I would give them 0 stars" is overused I will spare you from that. Thanks for nothing. read more

Food was decent for fast food but what really won me over was the super friendly staff! Every employee wore a smile (you could see even from behind their masks) and was so kind the energy was infectious and I couldn't help walking away with a smile on my face. read more

Only giving them a poor rating because whoever runs this particular Whataburger is making employees take orders standing outside instead of using the speaker. The kids are sweating their tails off probably for minimum wage and then when placing the order you can't see the menu so you sort of have to know it off the top of your head. This whole new process seems very unnecessary especially when the speaker works just fine according to employees. read more

Better stop for the best customer service around in this area! Paul is the best greater here and a very friendly staff! read more

Whataburger - Burgers Near Me - Decatur, Texas

What is happening with our Whataburger....the crazy long waits after ordering 2 burger meals at the register. Order was wrong and took addl 15 mins to get right. Everyone in kitchen yelling at each other and very disorganized! read more

Slowest Whataburger that I have ever experienced, despite the fact that there were at least 10 employees visible wandering behind the front service counter. Not recommmended if you are seeking "fast food". read more

honestly, i love whataburger but i can't even go anymore without getting my order wrong or not getting all of my order. asked for mustard and cheese only on a burger and got mayo. i paid 80 cents for ranch for the girl at the window to tell me that would cost extra when i asked to make sure it was in the bag then had to show my receipt to get the ranch. that's crazy to me. read more

food is amazing and the service they are always sweet and helpful tyler was very helpful and sweet

Today we waited 20 minutes inline and when we got two and fries it was stone cold!!!! Last time we go there.

We always come here when visiting family nearby. It is a very friendly atmosphere with great customer service. They have a dedicated worker named Paul, we always enjoy seeing him! Coffee is fresh and hot, service is quick and the restaurant is clean. read more

This location has gotten my order wrong the past 2 times we've gone. We live 10 minutes out of town and super inconvenient to have this issue fixed. Alway check orders before leaving location!!! read more

Manager is incompetent. Spent 20 mins waiting on food today to finally be told they couldn't make my order, gave me something different without telling me and charged me the more expensive price for the meal I didn't get. How can a manager be that poor at running the place? read more

Came in today with my husband and 2 granddaughters. Youngest is in a wheelchair. There was plenty of room for her at the table. Staff was very friendly with her and helpful. Had a very small issue. It was handled very quickly and professionally. They were busy with lunch and all employees were very nice and helpful. Store was clean. Will be going again next time we are in town. read more

Busy! good food and good customer service. Other business should look at them and see how it's done. Especially in Decatur TX. Fu€K ROOSTERS bbq in the square. read more

I went in during a long drive home... I got an apple pie and a medium tea... It felt great to get out of the car, and I was happy with my apple pie... I was even nice and bought one for my wife... mmmmm apple pie.... read more

Whataburger - Front counter - Burgers Near Me - Decatur, Texas

Food is great when they get your order right. I'm local and i've noticed a huge downward shift in the way this place is run within the past year or 2. Fast food is stressful, especially with a place as busy as this. But lately the employees have been downright rude ! I've had a few instances before today that i brushed off but when my my husbands fries were forgotten he kindly asked for some, the lady let out the biggest sigh and sarcastically said "i'll get that fixed for you". He waited another 20 mins after that. read more

I went in this morning and got a #20 they were very nice, I rode my motorcycle to work and I forgot my wallet at home, i was about to leave when they told me to come back and the manager said "we take care of our people" that made my day, definitely one of the best whataburgers I've been too read more

We waited for 30+ mins for 2 shakes and a medium fries and they got our shakes wrong...

Oh Whataburger, why don't you come to California? I've tried a few items at Whataburger now, and damn - they have some tasty burgers!! The patty melt and the bacon cheeseburger are both excellent. I also really enjoy the onion rings! The fries on this occasion were not very good, however. Cold and flavorless would describe them nicely. It's weird because when I tried them at two other locations, they were really good, so go figure. I can't imagine why you would eat anywhere else if you happen to find yourself passing through Decatur! read more

They forgot our drinks and took 9 years to get our food out and we had 2 things......very very disappointed in their service in the drive through. read more

Wait a my home town location took long and my order was rung up wrong. When I got to the window I told them I ordered a grilled chicken avocado sandwich they said okay we'll fix it and I got a hamburger avocado. Went back and the curbside manager corrected the order. Thank you to the curbside manager. read more

This is the slowest Whataburger in the state. Unfortunately, I live here. The food is good if you can stomach the wait. Each trip is at least 15-20 minutes in the drive thru. read more

I love whataburger and the one in Decatur Tx is no exception. BTW the location on here is wrong. It's at business 380 and 287 service road. Anyway, 7-12-15 at 0615 I go in for my meal to be greeted by a tiny girl in glasses. She was the highlight of the visit ! I hear some loud mouth person behind me so I turn to see, an employee sporting the orange shirt of a crew member. The guy was wearing a filthy shirt that was waaaay to small. His huge gut hanging out from the bottom. The guy proceeds to get up from the table and walk to the counter. He then stretches his bare, fat , nasty sweaty gut across the counter so he can grab a cup from behind the counter. He pulls the cup and two come out so he uses his teeth to separate the cups and puts the other one back in the stack. All of this is going on with 2 managers in the floor. While this is going on the girl that greeted me, saw that I had noticed what this guy was doing and apologized. She even went as far as to prepare my food at a different station and then went to sanitize the counter where the fat guy was laying. ( kudos to her. Give her a raise. ) Like I said I love Whataburger and I will continue to go there, but this was just disgraceful. Management fail to the extreme. Bad employee , bad hygiene , bad managers , = bad experience. Shame , shame , shame on you. read more