Didn't get anything we asked for and when given our food the employee just said " We don't have shit" umm okay then why are yall offering it? Maybe post a sign or just close the store. Don't tell me when I'm already there and substitute everything with some random crap. Not even French fries. A partial refund wouldve been nice since yall didn't "have shit" I feel for yall but don't treat us like crap cause your store is falling short and expect me to take a loss for things you didn't have. I work hard for my money too. Im at a loss for words about this location lol read more

This place is the worst. Whataburger needs to be concerned about its brand because it's been so long and the food is cold and servers are indifferent. So bad. read more

More like zero stars I worked at whataburger back in high school and I know damn well it didn't take 35 minutes to make a cheeseburger terrible service and it smells like shit, there were two workers that walked past the counter to charge their phones instead of taking my order Complete shit hole it made me want to jump off a cliff read more

Terrible, everything ice cold. Lots of employees doing nothing. Not sure how this place stays open read more

This place has the worst customer service ever!! The employee by the name of Carlyle was by far the rudest! When I first go to order he took almost 5 mins to even come on the speaker! Kept telling me to give him a few moments. I'm wondering why because their is no line of cars in front of me! What makes things worse is when I got home my burger looked absolutely disgusting ketchup and mayo smothered on everything u couldn't tell what was what there was so much! The service here is always bad! If you don't like ur job don't take it out on good paying customers. Beware don't come here especially if you want good quality food and service. Save yourself the bs and just drive onto in and out! read more

You literally wait 10 minutes at the drive through speaker!! Waiting for someone to take your order, meanwhile having 10 cars behind you!! What's wrong with this place! I'm surprised is not shut down already! Waste of time !!! read more

OMG THE WORSE CUSTOMER SERVICE !! The window at drive threw look so dirty . The African American guy at window was so unprofessional. I mean someone needs to change management in this place it's horrible second time going here and only because jack in the box was closed on airport blvd !! I WILL BE CONTACTING USDA Meat and Poultry Hotline and State Departments of Public Health .. this is just not right when people are just trying to eat and have to deal w unprofessional place and rude w no respect throwing my food at me w my child in car.. read more

So I've heard so many great things about Whataburger and I have no idea what you people are eating to get this chain so much hype but this burger fell way below my expations. I heard this burger was better than five guys, not true, I heard his burger was better than steak 'n Shake, not true I heard his burger was better than , In and Out, not true. Basically this burger in my opinion is on the same level as Burger King and McDonald's tear one while the other companies are just mention far more superior. WHATEVER BURGER is what they should call it cause I can tell you I'll never eat there again. read more

If I could give a zero rating that is what I would give this place. They are pre- making their burgers. All of our burgers were cold!! We saw them arguing with customers that had their orders prepared wrong. The inside dining is filthy. Looked like they had yesterday's trash still in the trash cans! Do not go to this place! read more

Service was absolutely terrible. Waited in the drive thru for 25 minutes and no response. People behind me were getting out of line. When I approached the window and told the lady that the mic might be out she said "nope, works fine from here" but no one has been getting any service. Seriously whataburger, do better. I come to this location cause it's closest to home but I'd rather go 30 minutes the other direction to get faster service. This one typically takes forever but it wasn't even busy during the time and they took this long. read more

Do not go to this location-- you will wait 45 min to get 2 taquitos Lol not much more to say. Just avoid. read more

I can see why this location is so low rated on reviews. When I went through drive thru last night the guy working the drive thru was really rude and a straight up jackass. Then walked away after mouthing off to me. Why work there if you don't want to work and at least pretend you care about the job. I left after he didn't come back after a few minutes. Whataburger has fallen bad over the years read more

Drive to another location!!!!!!!!!!' Don't bother. I don't even Yelp, like ... ever. But wow. I do love Whataburger as a native of cc. It's home. But damn. I've never been to a fast food place where they can't even answer at the speaker. I ordered ahead on the app! Robbed. Just drive a little further north. No issues there. read more

The category "fast food" shouldn't apply to this location. Literally the slowest line I've ever waited in in my life. Going past the 30 minute mark as I type. read more

0 stars is more like it Shit hole Do not go here another whataburger a couple minutes away definitely worth the drive read more

45 mins in the drive thru. 45. No joke. Missed my meeting because 25 mins in they had already taken my money and I figured it couldn't be much longer. Jokes on me. Never going back here. Employees were incompetent and served 4 cars that came after me. All I ordered was a regular plain burger with regular fry. And they were out of ice cream. Cherry on top, right? read more

I've been resigned to eat at this location so often because it's literally down the street from me. Why do I keep going, you ask? Because late-night taquitos and honey-butter-chicken-biscuit goodness. But (no idea why...?!) they are so. slow. It doesn't matter if you're ordering inside the store or driving thru, there's a minimum 10-15 minute wait for your food after you've managed to get to the order counter. I was going to give this place only 2 stars but it's Whataburger and its Texas and it's still decently delicious. So, I guess I'll see you soon. read more

If you could gather the most incompetent people and place them all under one roof, it would be the folks here at this Whataburger. The. Worst. It's down the street from me... and I want to be all cool and support the 'hood but JEEEEEESUS H CHRIST these people... So slow, totally empathetic, and just no light on upstairs. read more

These onion rings were some of the worst to have ever been served to me and I usually have really good things to say but here this is super unacceptable read more

Whataburger - Burnt to the crisp onion rings - Fast Food Near Me - Austin, Texas

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My neighborhood Whataburger is my slammin go to and always comes through for me. Don't expect something it's not for all you 1 star giving, inflated sense of self worth people's. It's fast food staffed by people that don't expect to do this for the rest of their lives. No one cares about your "horrible" experience. You aren't special. Not like Whataburger is. read more

This is the worst whataburger place ever. What is the point of ordering online if we still have to wait more that an hour?

This is a super busy location. I've been here multiple occasions and they would have a line of several cars in the drive-through. The wait is usually actually not too bad considering the amount of people there. I always get the number one with cheese and without tomatoes and pickles in the store has yet to mess up my order. read more

Whataburger - Fast Food Near Me - Austin, Texas

Worst Whataburger in the state of Texas that I have experienced. Unfortunately, it is the closest one to my house, so I am stuck going there if I want Whataburger. This is probably the most Mis-managed business I have experienced. Time and time again, my order is wrong more often than not, the service is extremely slow (regardless of the crowd), and they are often out of supplies. As I type this, I have been waiting over two hours for an order I placed in the app and they won't even answer the phone after calling up there repetitively to try to get a status update. I am now doubling the cost because I am ordering something from somewhere else because I have no guarantee I'm even going to get food from this piece of Sh:t place. read more

I GET SICK EVERYTIME I EAT AT THIS LOCATION! & They have terrible customer service ! I used to like Whataburger but idk whats going on with this location ! read more

Went through the drive through and they didn't give me a spicy chicken sando we ordered. I tried calling to see if I could get a refund and no one answered. :( read more

Se tardan muchísimo para atender y la comida es muy mala y las bebidas igual .................

It's a fast food joint, but the cashier was a great guy. Very nice and customer-friendly. I thought the price was a little bit much for the onion rings and patty melt ($10), but it was still dericious. read more

Whataburger - Patty Melt with onion rings - Fast Food Near Me - Austin, Texas

I have had better service at other locations. This one can't handle the lunch rush. Waited 30 minutes for a misplaced order. That is all. read more

If you want to wait 30 minutes to get half of your order then go here. Terrible management says they don't do refunds when they forgot half your shit. read more

So we decided on the drive-thru option. Upon giving our order, the outgoing sound quality of the speaker sounded terrible making it barely audible. But the customer service was still friendly and professional. The wait was appropriate given that the burgers are always served fresh instead of lingering under a heating element. We ordered two combo meals and immediately sampled the French fries on the way home. The first combo meal came with flawless golden fries, cooked to a crisp perfection and nicely salted. The second combo meal came with fries that were limp, slightly soggy, cold, and darker in color indicating that they came from a previous batch. However, the burgers came out good with a nice proportion of meat, cheese to bun and toppings ratio as always. This was a decent location for a quick burger fix. read more

Whataburger - The burgers came out good with a nice proportion of meat, cheese to bun and toppings ratio as always. - Fast Food Near Me - Austin, Texas

30 mins in a short drive through line. Understaffed, and working staff is rude at best.

Just very poor customer service plus they always fake a long time to take your order.

Don't go to this location. Save your money. Slow drive thru. The rudest employers ever. The burger and the fries were cold. Save your money or go to other location. read more

probably the worst Whataburger i have ever been to and I've lived in Texas my whole life, rude employees and management, nobody want to answer the phone to fix my order, super slow! talking back as it is, place needs to be shutdown or get rid of everybody. read more

save yourself some time & go to another location. Not only are they super slow but they wont give you what you ordered, & No napkins no ketchup. Horrible customer service . read more

The food was hot and very satisfying. My server was respectful. The lobby was clean. I can't really ask for more.

They stay messing up my order an it's only the late night shift rather drive 20 min out my way than to go here never again

At least you know the food is fresh because they obviously slaughter chickens/cows in the back alley way. We waited 54 minutes in line on a Sunday morning. Staff is not accommodating or friendly when you ask for anything. 0/10 recommend this location. Extremely disappointed in this franchise. read more

I'm sure this place gets a lot of bad reviews. I mean come on it's fast food. Here it goes. I just waited in line for 45 minutes to see only 2 cars get their food. And one car order food. This does not make sense. There is no way that it takes that long to flip a burger or fry some fries. They should just fire their employees and shut it down. Set them free! Their not even doing the work because they hate their Jobs. Shut it down! Shut it down! Shut it down! read more

We ordered at the drive through here. There were workers yelling at each other not knowing what they were doing. Also, they told us to pull forward without telling us how far. Get a damn sign. I rarely have to write reviews, but this one made the cut. Edit: Had to add that they gave us dirty napkins. Great. read more

Whataburger - dirty napkin - Fast Food Near Me - Austin, Texas