Jack in the Box has some great choices, but sometimes their menu is misleading. The egg rolls are the regular, basic, not bigger than any restaurant egg roll size. Don't order one, get the three pack. Especially if you are driving through and don't have the chance to go back to the counter. read more

Apparently talking to friends is more important than taking drive through orders. Arrived put on hold. Drove around the corner, the car suddenly left and the guy was upset by waving his arms. read more

This location is clean. Service is fast. Food is fresh. The 2fer tacos always hit the spot. read more

See all

Horrible experience! Short Review: we were hungry and decided to go here a quick meal. Instead of the drive thru, we went inside to order. We stood there for several minutes, with two employees clearly noticing us, but never speaking or acknowledging us, whatsoever. I glanced over and noticed the fries appeared to have been out all day long. With that being said, I opted to depart, and go across the street to Arby's Lackluster service and seemingly old food. I would not return here and probably won't go to another Jack in the box! read more

Jack in the Box - jack in the box - Fast Food Near Me - Austin, Texas

Maybe I should stop going here. They absolutely butchered my last order and made me pay extra for stuff I didn't want too.

The worst jack in the box in Texas. Want food after 9 pm? Good luck! Says it's open but the employees don't want to do anything. Laughable to say the least. CLOSES AT 9!!! read more

Counter service was a little slow with very little drivethru in line. Single small soda was $3.56. Machine was low on syrup so the soda tastes funny. Not a great business model anymore. JitB used to be my go to fast food joint, I guess not so much anymore. read more

Alright, honestly I never thought I would go out of my way to write a review for a fast food joint, but I feel like these guys deserve it. I'm actually really surprised at the low reviews on here, so let me start off by saying I only come here between 1 am to 4 am so perhaps my experience is different. I work nights and this place had become a bit of a godsend for me in having consistently good, late night food. It's probably the best Jack in the Box I've had and the two guys they have working there at night (might be 3, not sure if there's one guy in the back or not) are always super friendly and more importantly, professional. Yes sir, no sir, they hustle to get you your food, and are quick to apologize and work fast to remedy if there are any errors in the order. They tell you they always make the food fresh and personally I believe them. It's FRESH fresh. Now sometimes it can be a wait depending on how much you order, which is totally fine, but let me tell you, Jack in the Box corp easily could come down and take a picture of the food they serve and use it as an advertisement because it looks exactly like the food you see on the ads and I think we all know that just doesn't happen. Anyway, just wanted to say keep up the work night crew. I always appreciate ya. read more

Ordered the #16 got the wrong order. On top of that I ordered a Large curly fries and got it filled half way . I think I'll go to McDonald's next time lol Update: I'm still mad about the fries but I ended up really liking the sandwich they accidentally gave me ! So I change my 1 star to 3 read more

I. Am. Traumatized. Spent 2 hours trapped in the drive thru line. Never knew I was claustrophobic until today when I almost had a panic attack. Took them 30 min for each car just to take an order. All I wanted to do was leave but the cars behind me were committed to the bit. read more

Great experience. Staff was very friendly and seemed to care about the work. Better than the absolute travesties that are happening across the street at both McDonald's and whataburger. read more

I go to the drive thru and they answer and then when I order they said O, sorry we closed now we won't open till 6am, you can come back then. I pull around and there are a few employees just hanging out. This isn't the first time this has happened at this location. read more

03/27/22 @ 2:43am... Waited in line for 5-10 minutes; placed the order respectfully and efficiently just to be given bad customer service and bad quality food. I checked my food before I left the line, told the window attendant and whoever the shorter older Hispanic woman was, behind her, my supreme croissant only had ham. The older lady poked her head around and told me directly, the supreme only came with ham. I knew she was wrong but to keep my attitude in check, I asked my fiancé to pull to the side so I could check the online menu and the location menu.. both employees at the window were rude and didn't give a damn. Ugly attitudes, talking shit in Spanish ( I understand and speak the language ) and didn't care at all. I will definitely be taking this up with upper management. Choose your employees wisely cause someone else would have acted a fool given this horrible service. I wish I could give 0 stars; no hate intended but they gave this spot a bad ass look. read more

Does not have clean tables and no free WiFi and some of the drinks tasted very bad one of the fans made noises

Don't waste your time going to this crap hole. Lazy employees on the morning shift will allow customers pull up in the drive they, decide on what food sounds good then tell you "we are updating our systems and are shut down for an hour" they usually will say that if you have exact dollar amount to the penny for your order, that they will get off of their lazy arses and actually do their job. This morning I tested this scenario,'bringing exact payment to the penny for the cost of my order. Low and behold, to no surprise at all, the worthless employee proved herself as not only being lazy, she took the crown for Lazy Liar. To top it off their were crack heads on cycles harassing and very aggressively demanding money from myself and the other patrons in the two vehicles sandwiched in the drive thru without a quick escape, other than nearly backing over them before they moved out of the way. I guess they picked up on the scent of potential Jack|Box patrons having money they cNt spend on an order on them. This is dangerous and it won't surprise me if I see a report of a robbery or car jacking on the news one day. Putting your customers thru the torment of being harassed and at potential risk of being assaulted, vehicle damaged, etc. is something that needs to be addressed immediately before someone gets hurt. Even a lazy employee can do their due diligence by turning off the welcoming "open" signs, when you clearly are on break and closed to the public on a consistent basis during these morning hours. Hope this helps save someone from this inevitable experience you will receive from this crappy Jack|Box, I won't be going back ever again. Thank you for reading. read more

Went to jack in the box at 9:20 I went inside and they told me that they are no longer taking orders! When they close at 10pm. Last time I knew restaurants take orders til the time their closed. Lazy unprofessional don't waste your time here! read more

I usually come to this location when I have to work extra shifts late at night and pick up food during my shift overnight. How is a restaurant that claims to be open 24hrs closed at 1:30am? Nobody answering the drive thru, nobody at the drive thru window, nobody even walking around in that pos. This location got the laziest, most incompetent employees in Austin. Never again read more

Horrible service way too slow was caught in line for 45 min with only 3 cars in front of me and about 5 cars behind me no way to get out and leave... no bueno read more

This place is ridiculous!!! We came there on Wednesday at 8:10pm and they said they were close. What the F!!! Not even 9pm in this big city! Website says they are open till 10pm. I guess just bunch of lazy people work there! The manager should pay attention to this. read more

Took forever to greet and they got my order wrong I was the only car in the drive through and didn't even order a big order. Wish I left after not being greeted in a timely manner. (I gave them more then enough patience ) read more

I've come here multiple times and it is very slow. Or they get your order wrong.... then the guy at the window says that only his manager knows how to make certain foods so they take forever getting stuff out. read more

Wow Jack's burger are getting small. Looks like the same size as McDonald's. Pay so much for small double meat burgers. Oh that's not all whoever's in charge they had no CO2. Not so good for business. read more

So I came here to celebrate National Hamburger Day (today) and it's 8pm but when I walked in the girl at the front counter said "We're closed"... How in the WORLD is this 24 hour location CLOSED at 8pm on NATIONAL HAMBURGER DAY??!! Clearly it was the staff who ain't wanna work because there was other people in the drive thru and walked in too "turned away" for NO REASON... She gave no explanation as to why and when we drove off she and her friends were sitting at the front looking at videos on their cell phones... Girl bye just say you ain't wanna come to work TO WORK... She lucky I wasn't in a hurry or on my lunch break... Taco Bell got my money tonight read more

This is the location of I'm sorry we are out of that and sorry your order won't come with that. I ordered the deli trio sandwich as always and they were out of pickles and the bread. Ok well I guess I will get something else but, oh sorry we don't have fries right now???? What? I will have a coke to drink. Oh what, you are out of coke???? Geez tell me what you do have left because I am batting 1,000 here. Unbelievable and I would try another location because this is the second time I have gone through this here! read more

So I liked the food here the multiple times I've been to this location late at night whenever there's nothing else open. I did have a bad experience at a drive through one time though about a year ago. The cashier looked at me with a very stern countenance, plus he was just dangling my food waiting for me to get my change together for my food. Not sure why Jack in the Box would hire such a seemingly rude person, but overall I enjoyed the food there. Good for every once in awhile since the food here is obviously unhealthy for you, plus every other time I've been here the employees were not egregious. read more

Jack in the Box curly fries are the best hangover cure ever! Hands down. Another awesome perk of Jack in the Box: all day breakfast! This place has really got me as a hangover haven. This east Austin location has never been busy when I have gone there and I have never gotten the wrong order (a minor miracle at a fast food drive through). The cheeseburgers are good too according to my carnivorous roommate, and don't forget the milkshake! Don't leave off the curly fries though, they are crunchy greasy delicious. I often make the trip just for them. read more

The service here is shit, took them 20 minutes to get to my order and I was the only car in the drive thru !

Horrible customer service !!!! I decided to take the drive through route and never again will I come to this jack in the box ... the woman taking orders was very rude her name is Celeste. I was so kind to ask for two separate orders and as I was giving my food order, she rudely cut me off saying "anything else, anything else .." now keep in mind I was not done ordering and I was still on my first order. Again, she asked "anything else " rudely and I said "no I still have order #2" okay so I have her my order. I pull up to the window and she gave me my 1st order and at that did not say thank you or anything but kept giving me the stank eye, I kindly said "I still need order #2" she smacked her lips and gave me my order, when I had given her the money I left out a dollar, instead of asking me nicely, she demanded I give her the rest of the money. Celeste, "You didn't give me enough" I said "oh I'm sorry I thought I gave you .75c?" Celeste "no u didn't u gave me $7" all in all, I believe that if you can't be nice then you shouldn't be in the food or retail industry. read more

Man! This place rule I got a lot of snacks here. First I got good practice at ordering bc they let me say the order three times. No taco sauce bc I guess they didn't want my mouth get burn. Then food was all cold bc again they didn't want my mouth get burn! I like eat here bc it feels like a baby cooked the food for u! read more

I have been to this place 3x within the past month,and I have received excellent customer service!! There is one outstanding cashier,she greets everyone w great smile and thanks as we drive off or leaving restaurant. I believe her name is Fatima. She and and gentleman Raymond are very good cashiers. I've seen both work really hard and try best to get orders out in timely manner. Yes there is little problems w the cleanliness but have also noticed that one hispanic lady,Fatima and Raymond clean. I appreciate it and their great customer service!!! Thank you guys! read more

I have been a loyal customer to Jack -in-The-Box since one of the first if not the first one opened in Rice Village on Kirby Drive and Rice Blvd when I was a child. I have loved their tacos for a very long time. For the first time ever, last night I had to eat my tacos with no taco sauce or sour cream for which we were charged extra for and did not receive along with the requested taco sauce, a spoon, curly fries, a straw for my shake which was thick with some kind of vanilla powder you could not use the one thin straw I received for my soda which was a blessing because the vanilla shake was nasty. This is the first time ever I have had a complaint about Jack in the Box and I am 60 years old. The lady who took our order ,Sylvia, was too busy talking to her Male friend posted up on the counter who was more important than customers. We are new to this area and were excited cuze the Jack in Cedar Park closed years ago on Bell. I do not appreciate getting charged for items which were not put in the bag by an uninterested worker. I hope this review does not fall on deaf ears. The Jack was located on Airport and Oak Springs. Customer service is at such a higher level now, so this kind of indifference will cost this business. We went to WhataBurger down the street and the order was perfect. read more

Saw a male and female employees hiding behind a door and neither came out to help me even though the drive thru is supposed to be open 24 hours. Absolutely ridiculous. read more

it is what is its. If you ever been to a Jack in the Crack then you know what to expect. This location does have some very nice staff and that is why this place gets 3 stars read more

They have always gotten my order incorrect the 3 times I have been here. I just ordered 4 tacos, fry, and drink. I only received 2 of the tacos I ordered. I will not be back to this location. read more

stuffed jalapeños dry and taste like cardboard.

I think Jack-in-the-Box is good, however there are much better places of hang-over food.