1 Star
I came to this Wetzel's Pretzels around 8:30 specifically to buy Cinna-bitz, and I'm extremely disappointed with how the situation was handled.
I was already in line waiting to purchase when the manager/owner suddenly decided to do a random buy-one-get-one-free deal. I was the last customer in line, and instead of making sure the customers who were already waiting had an opportunity to purchase what they came for, he decided to give what was left away to one customer ahead of me.
I understand wanting to be generous or get rid of product toward the end of the night, but completely ignoring another paying customer who is standing right there waiting makes absolutely no sense. I drove over, took the time to come inside, waited in line, and left with nothing because the manager decided on the spot to give everything away.
What makes it even more frustrating is that I wasn't asking for anything free--I was literally there ready to PAY for my order.
This was a complete waste of my time and honestly made me feel like my business wasn't valued at all. If you're going to run a promotion or give away remaining product, at least have enough consideration to acknowledge all of the customers already standing in line waiting to order. Very disappointing customer service. read more