They are really friendly. I ordered a lavender drink thinking it had no lavender. They remade it and did not hesitate to be helpful. Amazing service love the ambiance. read more

Starbucks - Coffee & Tea Near Me - Hemet, California

We walked in and we're not greeted. Waited at the cashier to order for a good 2 mins. Very unprofessional.

The service is fast after the morning rush of coffee drinkers. This Starbucks has fewer seats arrangements than those I frequently go to. The lighting within the seating area is not that good. Overall, the coffee, sandwiches/breakfast and sugary snacks are consistent with the other Starbucks. read more

IDK, the wait is TOO LONG! It's a cozy Starbucks on the inside and I'm a fan of their swift indoor pick-up model, however the drive-thru is exceptionally lacking. I ordered ahead of time and still had to wait 20 mins in the drive-thru for my order. I've noticed it's a little empty behind the counter at this location, maybe hire some more baristas? I'm not going to be totally negative, my egg white bites and spinach feta wrap were great! The staff were also friendly enough. I keep returning because I thinking these are growing pains of a fairly newer Starbucks compared to the others in the valley. read more

Starbucks - Coffee & Tea Near Me - Hemet, California

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Went through the drive thru, ordered 2 shots of espresso with vanilla foam. They made it wrong and made it again. The second drink they made with BANANA foam. 3rd times the charm for this location if you stick around the drive thru long enough. which I didn't. so now I still don't have my preferred coffee :( read more

Fast and friendly service , clean outside and made my coffee just how I like it ! Lady at the window was very kind . I love how they always write a lil message on the cup, it always makes me smile . read more

Starbucks - Venti iced caramel macchiato - Coffee & Tea Near Me - Hemet, California

Ordered a peach green tea light ice and received more ice than tea. Must be tea bags have been hit hard by tariffs. read more

Starbucks - Tea - Coffee & Tea Near Me - Hemet, California

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I've been coming here for a while now, and I've realized it's one particular employee who makes my experience at this location feel unwelcoming and discourages me from returning. She comes across as very dry and doesn't seem knowledgeable about the menu or process. Unfortunately, she's often the first face/voice you encounter -- both at the drive-thru and when walking in -- and that really sets the wrong tone. For a customer-facing position, you'd expect someone more friendly and informed. I won't share her full name, but her name starts with an "L." read more

The customer service here is amazing. The staff, everyone is so kind. I once ordered my typical drink, hadn't been here in a while but, before I could give, my name. The employee asked, are you? and gave my name. WOW!!!! Yes it is, I said, I found that to be awesome. Thank you all, here at this location and God bless you all. read more

this starbucks in hemet tastes like crap, they put whipped cream when i told them that im very allergic to it. service is decent but dont get me started on how bad the drinks are. DO BETTER STARBUCKS read more

I love this Starbucks my and family have been going to it for years now! The staff is friendly, fast, and make great drinks. I love coming here everyday read more

We order the Matcha latte frappacino with no ice because our family member has serious sensitivities with her teeth and cold food. You all want to pack the ice in the drink so you don't have to put as much drink in there. I get it, however, when we pay nearly $7 for the drink shouldn't there be more to it than this? We got this home and were really disappointed with the drink. The gal in the drive-thru knew it was going to do this and said that's foam and it's the best we can do. Come on now...this is pitiful. We feel a little scammed. read more

Starbucks - Matcha Frappacino no whip no ice. - Coffee & Tea Near Me - Hemet, California

Walked in to get a cup of ice for my water and the girl there said to make a purchase so I said I'll just the ice and charged me $3.95 by making me make a purchase which I thought was crazy because they are plenty of places u can go and they will give a cup of ice for free or maybe $1 at the most. I see why people are stopping their support of Starbucks. Rude af and a rip off smfh read more

They take forever to make your drink even if they are not busy. The girls in there are extremely rude. I ordered an iced coffee with vanilla cold foam the drink I ordered originally had ube cold foam but I have never tried it before so I swap it for vanilla cold foam.I mobile ordered my drink and It took over 30 for them to make my drink after original pick up time. I get my drink but the girl who made it did not put any cold foam so I tell her and she takes my drink back with attitude. With my coffee the bottom half was oatmilk and on the top it had three shots of espresso well when the girl took it back she goes to the sink and pours out almost all of my expresso shots and just fills it back up with more milk. The drink tasted horrible since it was just basically only milk and she refused to remake it. There was no manager to help and customer service online was no help at all!! I really don't recommend here and what a waste of $10 since my drink ended up going to the trash. read more

I went and ordered and strawberry refresher with light water and light ice with extra base and it had a bunch of ice and tasted watered down and was gross the employee at the window dumped half of the drink in the trash can pissed off because I said it wasn't correct dumped it out and just added more base didn't help the base wasn't made correctly it still tasted watered down but the employee was very rude towards me and my grandma read more

The barista Fernie was very helpful. Also makes a great coffee. Inside vibe was nice as well.

I have been going to this Starbucks since it opened the customer service used to be superb now with New management rude unprofessional refused to give you water. Do not address you when you come in. Manager had a very nasty attitude. The Starbucks closes early dining area it's obvious because you're in a certain demographics you don't have to give the same quality of service Stop going to Starbucks and support the smaller coffee shops quality of service much better. read more

My experience here was excellent because I went to another Starbucks where my drink was made with an expired shot and when I came here and explained the situation they were so willing to help me and even offered to remake my drink. Shift supervisor Alyssa did an excellent job remaking my drink and even asked me to taste it to make sure that everything was the way I requested it. She and the crew had Exceptional customer service and I hope others will see the same thing. These people work really hard and they care about the customers. Really impressed the way she went above and beyond.I pray God bless you this season and it really meant a lot to me.If I'm through this way I will definitely be coming back. read more

Starbucks - So happy! Here's my beautiful drink. Sf decaf vanilla latte made by shift supervisor Alyssa - Coffee & Tea Near Me - Hemet, California

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This location is fine. The inside is pretty clean and spacious. The bathroom was clean. Drinks has been fine. However the customer service in here the few times I've been has been shit. They're not happy to be working lol. They won't even engage in basic conversation. I walked in, nobody greeted me. I got my drink and said thank you to like 3 different people and not a single person responded. Haha it wasn't busy either, so it wasn't like they were distracted. Just sucky customer service. I'd rather go to a small locally owned business for coffee considering Starbucks is so expensive and the kids working in here are kind of rude and not personable at all read more

Love Starbucks but this Starbucks is the only location that closes early around when the hs students come out from like 3-5 the inside in close and it's been the hugest inconvenience since this is the closest location to me I have to go down to Florida to get my drink cause the drive though takes a while read more

I have been going to this Starbucks location for two years now. The staff is always friendly and goes out of their way to greet people. The drinks are always made well. Prices have increased significantly these last few months (my $5.95 drink went up to $6.55). However, I don't think the store is to blame for this--overall, it's a great place to go. read more

This Starbucks always gets my order right and the staff is extremely friendly! It's a shame that the High school and its students nearby are mistreating the establishment. Love this store! read more

I am very impressed with this particular Starbucks. They had my drink ready when i rolled up to the window. I had a few questions about a drink, and the gal was very patient and informative. First time with a frappe and found out the base has sugar in it too so I ordered just one pump in a Venti. It was still too sweet for me, so I know to order half a pump next time.. read more

This place gets a 0 star for bad customer service, bad tasting food, the hot chocolate tasted water diluted. Mangers are unprofessional, intimidating, threatening to call cops on you when you ask for a legit cash back refund with receipt on hand. You'll see NO smiles here. STAY AWAY FROM THIS PLACE, GO ELSEWHERE! WARNING: Don't purchase those $64 16 oz. Green tumblers/free coffee refills deal. Managers there and also other Starbucks in this area WON'T give you back your money even if you have a legit receipt on hand. And good luck calling corporate to complain. They give you the run around too. STAY AWAY FROM THIS PLACE! 7-11 has better tasting food AND a lot cheaper prices. read more

Unfortunate that this location was closed from 3:30-5:00 pm to walk-ins. I typically order a food and beverage item while sending some emails for work. read more

I love this location. I drive past three locations just to come to this one. I actually try to go to the other ones to give them another chance and end up leaving those locations to come to this one. Yeah, they're out of supplies sometimes... but what location isn't? It's the baristas and the overall ambiance that makes this place the best. The bathrooms aren't locked... there is a variety of seating for every mood you're in. The baristas are always welcoming and kind. I don't know what it is, but whoever is hiring for this location is doing a good job. They seem to get along and make good connections with regulars. read more

Now with schools and businesses back open. You think they'd hire more baristas. No reason why at 545-6 am there should be over a 10 -15 min wait in drive thru and only 5 baristas. This is rush hour time so atleast hire more so expidiating can be done faster. I now only come to this location if the one that's near me happens to be out of stock of items I want. Or when I know I truly have time to kill. read more

I normally enjoy coming to this location but tonight I had a different experience. I simply asked the girl if they received a specific tumbler in the order they were unboxing and got an attitude from the gal at the register saying no they didn't with an eye roll when one of the other worker told my daughter (who went in separately 5 minutes before) that they didn't know yet which is why I thought I would go inside to wait and ended up asking. They didn't have any customers at the moment and were just standing around talking so I thought one could spare a small moment to check the 2 remaining boxes that were sitting open. I guess that would be way too much customer service. read more

Kavia just seemed like she was rushing us through our order when we were trying to figure out what we wanted. We also accidentally said something wrong when ordered and when we asked her if we could fix it and get the correct drink, given she did fix it quickly but she completely ignored my boyfriend while he was trying to ask her a question. she just walked away and shut the window. He was asking her if he could just come inside so we didn't hold them up, and was trying to help her by keeping the line moving. She fixed our drink, but she was just really rude. read more

Haley is amazing extremely professional and treated us with kindness and on top she had a huge line and she seemed not stressed calm cool and collective. Please give her a raise she's amazing. I had gotten my order messed up on my last visit she made sure we were given what we were promised and served with a smile. Thank you HALEY read more

Starbucks - My Pumpkin Spice Latte - Coffee & Tea Near Me - Hemet, California

Omg this store is always on their best game. Lily has been so kind and goes above and beyond. All the girls are so kind and just make my morning. Anyone leaving a mean review has to have had just a bad morning or something because this store always makes my day :) read more

I've been going to this Starbucks for a long time now, and I need to make known how wonderful one of store supervisors are! Lily, the morning shift supervisor is such a sweet, wonderful being. She had great conversation and helped explain the drinks to me making me feel so comfortable! I recommend speaking to Lily any time you visit!! read more

FRANKIE WE LOVE YOU! You always make us feel right at home! This starbucks never disappoints! Our drinks come out perfect every time! Service phenomenal! read more

Thank you to this by far best Starbucks location because the drinks here hits! The employees are so nice and you can tell they take pride in making the drinks read more

I went to the Starbucks on Sanderson and Stetson in Hemet CA. I purchased a coffee and then asked for the code for the restroom. I was denied the code and told that they were not giving out the code. I asked why, and the person at the counter told me that they were not giving out the code because the kids got out of hand. I immediately told her that I was not a kid, and that was a terrible excuse to not allow people to use the restroom. I thought it was being serviced, however, apparently, they shut it down so that the kids from the nearby high school are not able to use it. This is bad business practice. The kids were drinking purchased beverages just like any adult in the building. Not fair to deny people restroom privileges because kids get out of hand. It is wrong to punish all because a few people might get out of hand. I immediately asked for my money back and called Starbucks. The district manager was supposed to call me back but has not. I don't expect them to either. I hope they addressed the issue. I'm not going back. read more

Just wanted to stop by and say thank you for my free coffee and for having such a great costumer service. Super fast and friendly makes me feel like I'm at home read more

Starbucks - a hand holding a starbucks cup with a cactus on it - Coffee & Tea Near Me - Hemet, California

Jackie has some terrible customer service skills. Treated me like a homeless. My truck was too large to go through the drive thru and she's acting like she doesn't see me through these crystal clear windows. Luckily the girl with glasses and velvet red hair tie opened the door for me. Now that's a nice lady, with excellent customer service skills. She should be the manager, not Jackie!!! I couldn't see her name because of her apron but please make her manager, she has a kind heart and compassion for her customers. Not turning any customer down. As a service provided, I also turn no customer down. Thank you girl with the glasses and velvet hair tie. 6 stars for you. read more

Honestly thought this place was gonna be nice but the customer service wasn't good at all! I decided to try a new drink since I always get 1 and they got my order wrong when I said my order multiple times. We decided to call them and they didn't answer. Don't come here unless you want your order messed up read more

It never fails, if you go to this Starbucks expect a 25 minute wait. ‍ Slowest Starbucks ever. I have them a chance at first since they had just opened but they need to get it together by now. read more

If I could chose 0 stars I would! It's 3pm ordered a mobile order at the Thornton location. I walk In and head to the pick up counter and get no acknowledgement from the staff after 10mins of just standing at the counter!! I ask a green apron walking by and ask if my drink was ready and says ooh yes here and hands them to me!! No one was calling out the orders just setting them down! Go to different location! Don't go here! read more