Quick sweet treat spot. So many flavors and combos to choose from. Service was fast and helpful getting through all of the options. Always a family favorite. read more

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Every single time I come, they never have fresh bananas for their SIGNATURE creation. How are you going to advertise your own creations & never have the ingredients for it? Disappointed every time. Also, the store was very warm, muggy & smelled like strong cleaner. read more

Ordered today and this is what I received. If you order a medium (love it) they will fill up a small cup (like it) and drop it inside to make it seem like you ordered a medium. So disappointing this is what customer service is now. read more

Cold Stone Creamery - Small icecream cup placed in medium size cup smh - Ice Cream & Frozen Yogurt Near Me - Hemet, California

A few days ago, I had a really bad sweet tooth craving and I really wanted ice cream so I decided to stop by this cold stone near my house and I love that it's down the street. I walked in and was greeted by a very nice lady. She was super attentive and helpful with explaining all the different flavors I love me my Reese's pieces, vanilla, and strawberry! It was delicious ! read more

This place needs a seating area. Very inconvenient when the weather is hot and you have to go somewhere to enjoy your ice cream.

The scoopers Anthony and Michael were the greatest and kindest people. Never have I laughed so much when someone was preparing my dessert. Practically made me feel as if I was friends with them personally. Would recommend to everybody. I ordered the Mikey special, but I'm not sure if that's available at every location. read more

Dont buy ice cream cake the Hemet ca location. Looks like a five yr old wrote on My cake.Still waiting for a phone from Store manager Rick. read more

if i could rate this place 0 stars i absolutely would. online it clearly states that it closes at 10 pm yet the girls working inside either avoid looking at you or just put their hands up to indicate they close at 9. which is not the case. i would not recommend this place to anyone. read more

i'm a really big cheesecake connoisseur and i mean i've tried every cheesecake i would have to say in southern california i've tried every single one, this evening i acquired a cheesecake fantasy from this location, a nice young gentleman, very respectful. He made me the best cheesecake fantasy ive ever played my lips on, i have to give it a bmfs out of 10 i'll be looking forward to seeing him again ill be tipping him VERYYY well. read more

We door dashed cold stone last night and both orders were not correct. This one was put in 2 separate bowls, not even mixed up and mine looked like they sprinkled red velvet cake crumbs on it. Time to find a new ice cream store!!!! read more

Cold Stone Creamery - We door dashed 2 ice creams last night and this is how we received one of them. The mix ins were in a separate bowls - Ice Cream & Frozen Yogurt Near Me - Hemet, California

Place is clean and staff are always smiling and kind . A variety of ice cream is always offered and I enjoy coming to this location because it's close by and convenient read more

Cold Stone Creamery - Case neat and full - Ice Cream & Frozen Yogurt Near Me - Hemet, California

I was craving ice cream. SPECIFICALLY coldstone. The place is always clean and the staff usually friendly. My most recent visit i was greeted by two employees. Colin. Ally. I felt welcomed and my order was taken. Ally made the ice cream with toppings and was so nice in ensuring I got everything I wanted in it. Excellent service. Great ice cream. Will return. read more

They have no tables to sit down inside and it's a 100 degrees outside. had to eat melting ice cream in the car.

This particular cold stone never disappoints I visit this location often the staff is always polite and makes sure my founder's favorite is made to perfection read more

This may be the best ice cream you can buy. I usually get the strawberry shake, which, I say is the best strawberry shake in the world. Their ice cream is incredibly creamy and delicious. No matter what you order, it will be great. But while it sounds good, it's also very expensive. This is an instance where you pay for what you get, read more

I love their Oreo Overload ice cream creation. Only thing this time is there was a white wrapper mixed into my ice cream. The employees need to pay special care with mixing our ice cream creations so this doesn't occur. Luckily it was a wrapper and not something I'm allergic to. Please don't let this happen again! read more

Cold Stone Creamery - A piece of white wrapper that I pulled out of my mouth half way through eating my ice cream. I did not finish it because I was grossed out. - Ice Cream & Frozen Yogurt Near Me - Hemet, California

We love coming here! Everyone is so nice and friendly and they always make our ice cream perfectly! My two Shih Tzu's love coming with us to visit everyone as well. Thanks to the entire staff for being so nice to us and not having an issue with allowing service animals in your establishment. See you all soon! read more

Cold Stone Creamery - Chloe and Love our friends at Coldstone! - Ice Cream & Frozen Yogurt Near Me - Hemet, California

Can't believe how expensive this has gotten but it's a nice treat. Hubby always gets the cake batter shake and I go for the Like It size ice cream with French vanilla, chocolate chips and strawberries. Yum! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Hemet, California

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We ordered cold stone through door dash and it was delicious and they were very generous with the toppings. But now they changed the location and we can no longer door dash, this is extremely disappointing, please change this to delivering back to Menifee. It's only 8 miles! read more

Decided to go to cold stone while visiting relatives and happened to receive one of the best customer service I have ever experienced. The worker Giselle was so kind and patient to give recommendations! I already know what I'm gonna try next thanks to her :) Would definitely come back again! read more

Came in today for some ice cream around 7pm. It was delicious. The girl who attended us, she has piercings all over her face was super kind. She deserves recognition for her patience and her excellent service. I wasn't able to get her name or leave a tip but she was very nice. read more

Visited 2/3/23 - 9:20PM I came to cold stone with my wife and son. We were not greeted when we walked in. Employees looked bothered at customers coming in. I ordered a Germanchocolatekake and was then charged for all the ice creams we ordered, to then tell me there was no more brownies when employee was half way through making the ice cream. Knowing there wasn't any brownies I would have ordered differently.I was already charged and didn't want to deal with getting return. The employees horrible attitude of not wanting to be there and the fact i wasn't told sooner about what wasn't available made it the worst experience I've ever had at Coldstone. read more

Came to get ice cream for family and parked in front of store at 8:45, sight was off, door locked, employees acted as if they did not see me at the door or when they locked it. read more

Cold Stone Creamery - Locked door, lights off before closing time. - Ice Cream & Frozen Yogurt Near Me - Hemet, California

First thing to come to mind is This Place Sucks!!!They would rather throw away two cups of ice cream instead of honoring a email coupon that does not state on it to print, I repeat is does not say to print!!! They are asking for a printed copy why????? I could still reprint this coupon and keep using it if I wanted to the same way they say people are using the email coupon over and over. This place is Soo silly. I'll go to other locations just to use the rest of my gift cards and I will not be returning to any cold stone. I'm done with the overpriced ice cream and bratty workers sorry read more

Gizelle was so nice with helping me when I did not know what I wanted she had such a good attitude with me she is such a good servant thank you Gizelle for helping me today read more

Good ice cream. We love Ally!! I like a cookie dough one and got a blueberry one last time that was good. This location sometimes has flimsy waffle bowls though. Still yummy!! read more

I stopped in to use a buy one get one free coupon that I had on my phone. I told the girl I had a coupon and what size can I use it for she was rude from the beginning. When I went to pay she told me I couldn't use it for the size I ordered so I asked for the smaller size. She made the smaller size and told me my coupon was no good. I spent hundreds of dollars here online usually having it delivered through UberEats. I do not recommend this location. read more

New to town. I'm used to the toppings being mixed with the ice cream. On my second visit, I had to request the server to mix it well. My daughter just told me she was disappointed with her order as well. read more

Very disappointed in the service my husband received the other night when visiting this Hemet location. We come here multiple times a year for all my daughters cakes and we have never had a problem or issue. My husband showed up at about 6pm with my daughter to pick out her 13th birthday cake, The large ice cream cake runs almost 50 bucks. They wouldn't let him pay with a hundred dollar bill and said they could not break a hundred. If the cake is 50 dollars and it was 6 o clock at night, why the hell couldn't you give him 40 and some change back?? Its 2022, between the money pens and the money led lights or even the old school way of feeling the bill. There is no reason he should have been sent away instead of just breaking his 100 for a 50$ cake !!! Was it because he is fully tattooed ?? Was he being judged and discriminated against at this location? He came home feeling that way and we will not be coming back. I'll go spend our Benjamin's elsewhere $$$ read more

I just visited this location with my 2 children and was absolutely shocked to see the way the Manager/Owner treated her staff. She spent our whole visit yelling at her staff member and being disrespectful to her. Not only was she incredibly rude to her own staff but she was terribly rude to us. I would NEVER recommend this place to anyone simply because of the horrible, disrespectful attitude of the owner/manager. read more

The ice cream cake I purchased was perfect for my son's birthday party. Workers were friendly and helpful.

Was disappointed to be told they "can't" make me a plain waffle bowl 40 minutes before closing. I think they should make them until they're closed since it's also not a cheap visit read more

Was a little worried after reading the reviews but I'm glad we went there. They were friendly & very fast making our order. Coffee lovers creation is so good! read more

I ordered a birthday cake remix with no rainbow sprinkles and the girl there made it with a bunch of rainbow sprinkles and made the cup overflow. read more

Horrible experience from employees! Very rude little girl with the red hair and the long fake eyelashes with piercings all over her face was the one that was even more rude! Never going back again! read more

The girls working we're no help explaining the different choices very rude expensive for 3 small ice creams over $30 and to top it off they charged our debit card 3 times so now I have to wait till bank opens up to call them never again pay attention when u pay for anything here won't be back read more

This it the only ice cream place that will make me Turn my back to my back in the day favorite! 31 flavors Baskin Robbins, and the newbie La Michoacana. I always get the cheese cake fantasy...with extra gram crackers. Mmmmm, That's my heaven. read more

Cold Stone Creamery - Something small to eat fast before I get home to the kiddos... this is my guilty pleasure - Ice Cream & Frozen Yogurt Near Me - Hemet, California

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These people were very rude to me and to my son. I wouldn't recommend getting Ice cream here, you're better off going to sonic.

OK great ice cream semi-good customer service but very disappointing that there was no seating

Horrible location and staff, very rude, placed online order for Easter for us and for two elderly couples who could not go out due to COVID-19) (an Easter Surprise, order was not ready and we were asked to wait another 15 minutes, while waiting they called and there was further delay due to SPRINKLES request that was placed on the online order before. After the 15 minutes, order was still not ready. Woman was asked why so much delay, she lied and stated she tried calling to tell us of a delay on the order before we arrived, but she had only called while we were in the parking lot waiting due to original delay. This is horrific since we recently moved to California and have been going to Cold Stone at many locations for over 21 years.....will be letting Corporate know. read more