I tried for three weeks to schedule a service on my grill. The never return calls and email inquiries to Crystal went unanswered. This company apparently does not value their customers. read more

Nate, the owner, is amazing! He showed up on time and is extremely knowledgeable and honest. We've had another company try and sell us a new fireplace. He cleaned ours and it is working perfectly!! Nate gave us some pointers and also cleaned up after working on our fireplace. It is back working as a new fireplace. We highly recommend Nate!! read more

Westside Grill & Fireplace - Fireplace Services Near Me - Katy, Texas

Nate (owner and technician) did a great job. Had the fireplace working better than new in one hour. Recommended for service of a fireplace

Great folks. This is a family run business. I called them to fix my gas fireplace and to do maintenance. The owner came to my home. Did a thorough job and helped me get my fireplace running in time for fall. I'm late in getting this review done, but I'm grateful for his help. read more

Westside Grill & Fireplace - Fixed in time for the holidays - Fireplace Services Near Me - Katy, Texas

Fantastic gas fireplace service. Arrived on time, cleaned whole unit, made sure everything was running in tip top shape. He protected the floor in the area he was working, and left the fireplace looking fantastic. Highly recommend this business. read more

Nate did an outstanding job. He was thorough and answered all our questions. No upsells but he let us know what will need to be replaced down the road. We will use Westside for all our future repairs. read more

Great service and did a great job in fixing our fireplace. Process was so easy all the way from making the appointment to getting the job done read more

I bought a new clothes dryer thinking my dryer was done but it still was not drying properly.I called FPM they recommended the vent be checked. Oscar came out and did a great job and very courteous and amazingly my dryer is perfect. Before you replace your dryer call the FPM to check your vent you'll be amazed. I didn't know the vent goes up through the attic and out the roof. How was I to know. Thank you FPM , I would definitely recommend this company. read more

Westside is the best!!! They are fast, professional, and friendly! We have been using them for over 15 years and know we can always count on them when we need them. read more

Grills, logs and furniture. If your looking for service, they have that too! We stopped in to purchased a vented gas log. Well worth it! Ernie was very knowledgeable and pressure free! He took about ten minutes to explain pros and cons; then left us to our own demise! We purchased a vented log, rocks, and fire reflective glass(aesthetics). They offer installation and maintenance , but we decided install it ourselves. read more

Westside Grill & Fireplace - Grills, thrills and more! - Fireplace Services Near Me - Katy, Texas

Westside Grill and Fireplace did a fantastic job converting our wood burning/gas assist fire place to a beautiful vented gas log setup. From start to finish, they were professional, very informative, and just good people. Thanks again to Crystal on the sales/scheduling side and Nathan for the quick and clean installation! read more

When looking for a fire place repair company look no further.. Great customer service Delia helped me out. She got my problem fixed quickly so I could sell my house. I would highly recommend them to anyone in the Katy Houston Richmond Area. They are responsive and reasonably priced I will definitely go back they have my business for life. read more

Needed to replace the lava rocks for my portable fire pit. Home Depot had a bag, but the rocks seemed a little small. I stopped by here and they had the size rocks I needed. Ernie took care of me. read more

Exceptional service! Our gas fireplace stopped working so after checking reviews we called the BEST - Westside Grill and Fireplace. Prompt, professional, and courteous, they did not disappoint. The technician came within a few days of our call, over the weekend which is nice since we both work. They diagnosed our problem within 1 minute and had the issue fixed in no time (literally)! I appreciated their work ethic and transparency and was impressed that the technician took the time to explain what he was doing while diagnosing and correcting the problem. Once the issue was resolved, he even briefly explained other features and tips and tricks that were really helpful. Before he left he recommended what to do to avoid having this issue in the future. What an honest company! They truly went above and beyond! Thank You Westside Grill and Fireplace! read more

The technician did a great job on our fireplace and explained the issues with the log. We were very pleased with the service and will use them again read more

Purchased a new gas fireplace kit for the house because the old one had been jerry-rigged together. They have a great selection from basic to remote start and lots of different wood/char styles. Purchased the kit and installed myself to save some money and because installations were booked out pretty far. Turned out great and very happy with everything. Staff was helpful and knowledgeable. read more

I would recommend Nate to anyone and everyone. He came over, diagnosed, and did repairs to our gas fire place in a quick last minute response time. He has a huge amount of integrity and professionalism. I think the service was amazing and Nate is someone I would trust to do any repairs. read more

Accommodated us last minute - very quick, responsive, neat and thorough. Grateful they are in the 21st c and use email, text, and zelle!

Nate was great diagnosing my gas fire log problem and finding the parts to repair it. Very great service.

Poor customer service...be warned. If you have to change your appointment they charge you 80$ with no warning. We would not recommend.

I would definitely recommend Westside Grill & Fireplace. First of all the customer service was amazing. They tried to help me before they sent out a technician. I think she spent over 20 minutes on the phone trying to help me to see if it was just the battery. I couldn't fix it on my own, so they ended up sending out a technician. He was very friendly and explained some of the other features of the fireplace that I didn't even know about. Would 100 percent use them again. read more

Really great customer service! They are helpful, reliable, & knowledgeable.

BEWARE. All for buying local and have spent thousands here. Today i was shocked. Walked in picked a grill to buy. Told the salesman i will put in my pickup. Grabbed some accessories for the new grill. Was checking out and was told that they can not honor the price on the price tag attached to the grill! There is a $100 dollar difference from their computer. Said i need to leave my contact information and someone would contact me. Told them i need the grill tonight. My contact information was already on their screen showing that i have spent some coin there.. "That's above what i can authorize says one of the three staring at the computer. " are you kidding ? So much for supporting this local business. Sad really sad! Will be sure to let all my grilling friends know about this BS. read more

Purchased a gas fireplace from here and so pleased. So informative and knowledgeable. We got exactly what we wanted and was able to see it in person vs buying something online. read more

I ordered a fireplace mesh screen from this place. They were uninformed about what they could install on my fireplace. They said I could not have an inside mounted frame. The owner came out and measured my fireplace. They also said I could have only mess or glass but not both. All of this was not true. Imagine a company that sales this and they are stupid. Turns out weeks later they call and said their manufacturer has to install the frame inside the fireplace and that my order will take a little longer to come in. That means I could have ordered a mesh screen and a glass front also. Sooo last week they set up an install. The day of the install they call me 20 minutes before their 2 hour window expires to cancel the install because their only installer hurt himself. Just saying the place name is westside fireplace and grill and been in business a long time. Unbelievable. read more

Purchased a Kamado Joe grill. I have bought several gas logs & fireplace screens from this company since moving to Katy in 1991. The customer service has really gone down hill over the years. We paid to have the grill delivered, when it arrived the wire mesh gasket was torn, the front bottom had a chip in it, & one of the ceramic pieces of the fire box was cracked. No big deal said the delivery man. He took pictures, noted on the receipt & assured me he would take care of it. I called 1 week later, no one had done anything about it, two weeks later said they sent an email to Kamado Joe waiting on response, three weeks later still waiting on parts. I will probably return to the store & buy directly online from Kamado Joe (if I can load the thing in my car). Which is what I should have done to begin with, only my husband wanted to buy locally. read more

Excellent customer service. I had an old grill that needed to be reinstalled and hooked directly up to my home's gas line. They came out earlier than scheduled and hooked everything up. They then inspected everything to make sure there were no issues or leaks. Highly recommend them for all your grill needs. read more

I was impressed by the technical knowledge of these folks and they are not intimidated by an educated consumer. They know about thermopiles and the proper voltage for the fireplace. They were professional and not rude or deceptive like the fireplace man on sw freeway read more

UPDATE on 12/21/18: The owner continues to misrepresent his service. He told me I was mistakenly charged a $60 trip fee and I was NOT reimbursed for this trip fee. He came to my home when the new part was installed and he did not credit my account for the false charge. So, they did NOT install the part for free. Rather, they took the $60 under error and did NOT refund me. PLEASE AVOID this company at all costs. And, women, definitely avoid as they are condescending, disrespectful, and degrading to women. read more

I visited their showroom today to make sure I understood what I read online about gas logs. IThey were honest and very helpful. I will return to make my purchase. read more

Stopped in today for the first time. Westside was busy because of the first cold snap, but the staff was so knowledgeable they were able to assist everyone quickly without a long wait. The staff is very helpful and pleasant to work with. This will be our "go to place" for fireplace and grilling needs. read more

Arrived 5 minutes before closing time. Doors locked, two men inside clearly saw me but refused to make any effort to get up or simply tell me they were thru for the day. Just ignored me. Well... Someone who will treat a customer like that, strikes me as either dishonest or lazy. In any event, I will just order what I need online or find it from their local competitors. Just sad. read more

I needed to replace the sand and rocks that go under my gas fireplace logs. I walked in, told them what I was looking for, and they immediately took me to the display showing all the items I needed and demonstrated how to place them. Very helpful and knowledgeable staff. Full line of products. They also have a huge inventory of the highest quality grills. This is where I will be going when I need to replace my grill. read more

AWESOME CUSTOMER SERVICE! I'm a Realtor and I called Westside Grill & Fireplace for a client who's older model gas fireplace was not working. I spoke with David and he spent he 15-20 minutes with me on the phone diagnosing the problem. He was great and with his help I was able to get the pilot lit and the fireplace working. I didn't even ask for David's help initially. He just took the reins and walked me through how to resolve my problem. I highly recommend them. read more

These guys were great! I knew exactly what Grill I wanted, so that was easy and I knew I wanted a natural gas line run for that grill. They had excellent prices, were professional, showed up on time on the day of install and took care of it. They were knowledgeable and courteous and answered any questions I had. I would highly recommend this business over many others I tried to even get an estimate from. read more

New to the world of gas fireplaces we sought out all we could online. Realizing that was too overwhelming and questions still existed we found ourselves at Westside Grill & Fireplace. They are knowledgeable and patient, took time to discuss options, sizes and were not pushy about making a sale or getting us to commit to a pricier setup/purchase extras. Efficient folks and a pleasant visit ensures we will return for all of our fireplace and grill needs! read more

Westside is a great place to do business. Their customer service is stellar. I have used them to repair the gaslight in my front yard and I have never been disappointed with their service. read more

Called Westside last winter, my fireplace would not ignite, they had a long waiting list. Stephen came out to fix my fireplace , 02 August 2017, get it working (for the winter) after 2-3 years down. He stripped it down, tested the system, diagnosed the fault and fixed it in 1 hr total including cleaning up the ceramic glass. Very professional and very good service. Hard to find skilled craftsmen in Katy but these guys were on time and resolved all within the quoted visit cost. Well done Stephen and Westside. read more

Hired them to fix my fireplace and install a gas line. When my fireplace stopped working after 2 uses, I called and the service manager said it would be a new charge since it must be a new issue. I said it couldn't be a new issue since we've only used it twice. He said it worked when they left, and asked why I didn't call sooner. I said I didn't have to turn it on in august when it was fixed, and then I had a baby. He argued with me and insisted it would be a whole new charge. It had only been a couple months since they repaired it. Disappointing. I then asked him to send tech to come back and put the valve in the right place for the gas line. They put it around the pool equipment through the mud, so I'd have to walk around the side of the house each time I wanted to BBQ. Not sure why they'd put it there. The service manager agreed to send tech for that, and that they would look at my fireplace at the same time. They came, installed the valve where it should have been, and fixed fireplace. A wire was loose,which was the same issue before. THEN THEY CHARGED ME AGAIN ANYWAYS. Be prepared to be charged again if they don't do it right the first time. And the service manager could improve his customer service skills. Unpleasant over the phone when you have an issue. read more

So I called to get gas logs installed in my fire place and was asked where I bought them. I told them not from them. The man quoted me $80 then put me on hold to set up a time. When he returned to the phone I was told that since I did not buy the set from them the charge will now be $200!!!! Are you serious? An extra $120 dollars because I didn't buy from you? If they would have told me $100 instead of $80 thats one thing ok try and make up some money and still get the business i was offering your store, but $120 more...forget it! read more