My experience with Sears has been abysmal, to say the least; after only 5 months, I began having problems with my Kenmore French door fridge; the freezer does not stay cold, and the ice maker is constantly leaking. Which inevitably started this horrific 3-year-long ordeal that has yet to be resolved. I spoke to the customer service representatives Dexter, Al, Alex, and about 20 other representatives. I was offered a $50.00 gift card to purchase a freezer. Mind you, I have a three-year protection agreement. I'm a teacher, and after a long day of inspiring our students to believe in themselves and elevate their spirits, I should be able to come home and enjoy ice in a drink or chilled food without having to store everything in a garage freezer. I most recently worked with Dino Barzinjee from Houston, Texas, who claimed he would help resolve this issue. I have yet to receive a follow-up call. When I call customer service, I just keep getting the run around that it is getting escalated. I need an immediate response from a district manager to address my concern before I go to the Better Business Bureau. I was finally approved for a replacement refrigerator on June 20, 2022. The refrigerator has been ordered and the delivery date has been canceled four times. A customer service representative in the Master Protection Benefits department has even lied and told me that after the delivery date has been canceled four times, then they would send me a check so that I could purchase my refrigerator and a three-year protection plan. I really need to issue resolved today!! I would have loved to continue to be a Sears customer, but after this experience, I will NEVER return. read more

We purchased a refrigerator from here last year. Long story short, we had a few mishaps during pick up and then some handling damage to the appliance once I got it home and unboxed it. Once I was able to speak to the store's owner, he made everything right. They ordered us a brand new unit, delivered it, and set it up for us. They worked hard to make it right, and I appreciate their willingness and effort in doing so. read more

What Russell C. Did not mention or update is that we took care of his issue completely . We replaced the fridge at no charge and delivered the new one and removed the old one to and from his home. We personally address any and all customer concerns and yes we may refer people to our warranty department some times too. But customer satisfaction is our number one goal. read more

Ordered a drill set for my employees. It was on sale and came in fairly quickly. The drill burned out after a few months but it has a good warranty on it so their sales staff helped me get another one on order. It was free and came in quick and I haven't had any issues since! Overall very satisfied :) read more

Great people and friendly service! Willing to price match to other competitors so they always have nice prices. The employees really take their time to make sure you are getting what you want. They also deliver to your home and take away any old appliances you don't need. read more

We bought a stove and had it only a little over a month before it decided to go out. The people are so kind and helpful it was no problem to exchange for a different one. read more

Very nice place. Has lots of models to look at. When washing machine was ordered it came in on time when told it would be here. Easy to pick up from the store. read more

We are a locally owned & operated family business. Come in for a large selection of appliances and let us help you find what's right for you. #shop local. read more

Highly recommend! We bought an entire household of appliances here! Great customer service and prices! Thanks for all of your help!

The owners are friendly as well as the employees. Great price and they price match. Shop local first.