Brightway did a great job on our carpets! After taking a couple hand woven wool rugs we were so happy we have now taken them six others, including a silk on silk rug. Great sork on all of yhem read more

Excellent customer service! Dallas did a fantastic job cleaning our carpets and dryer vent. We will definitely be using them again!

Excellent customer service by the serviceman Dallas. Answered any questions and offered advice on maintaining my carpet to keep it nice over the years. Couldn't be happier with the price and service. I also sent my very large Persian rug to be cleaned. Again, Dallas knew what type by looking at it and was confirmed by the label on the back. Trust fully they will properly care for our rug. read more

Family business base in Katy. Dallas was the man that steam clean the carpet in our three bedrooms and closets. The carpet looked great and felt great. Dallas was very friendly and explained everything he did. He also placed protective bumpers to protect the interior walls of the house. I think my wife paid less than $130 for the service which was very fair. We will definitely use Brightway in the future. read more

Brightway Carpet Cleaning is the absolute best. The Carpet Technician Dallas is amazing , direct and honest. Our problem extended what Dallas could do and when we needed help the Owner's stepped in and saved the day for us. Fast ,Sufficient and professional is my experience with Brightway Carpet Cleaning. read more

Great service, on time, friendly and exceptional work! Our tech arrived promptly and prepared the areas to prevent damage to walls and cabinets read more

Ya'll he hasn't even left my driveway yet and I had to log on to write a review!! We bought this house 6 months ago and were debating on replacing the MBR with wood floors because the carpet was so gross. My husband finally convinced me to do a deep clean and I found brightway through yelp. My appointment window was between 12-4. He called at 12:50 to give me a 20 min heads up. After about 45 minutes the carpet looked brand new!! I keep walking back in there to admire it. It's ridiculous. I wish I would have taken a before picture but honestly my expectations weren't that high. We will absolutely be recommending brightway to all of our friends and family! read more

Brightway Carpet Cleaning - Forgot to take a before but here is the after. Amazing!!! - Carpet Cleaning Near Me - Katy, Texas

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I have a rental house in Katy. All the carpets in the three bedrooms were pee stained from the previous renters dogs. I was hoping I wouldn't have to replace the carpets. Brightway Carpet Cleaning did an incredible job. I can't believe how good they came out. A 5 is not a large enough number to give the. don't even think twice before hiring them. read more

Brightway Carpet Cleaning is an excellent business. They truly care about the satisfaction of the customer and will go to great lengths to achieve that. I had used them before on our prior home and was extremely satisfied with them then, but now I could not be happier with their services! We just moved into a new home that had carpet that had not necessarily been well-cared for or respected. I had Brightway clean the carpets (of which there is a lot of square footage) a couple days before we began to move in. However, once we arrived at the home, the prior owner had still been living in the house in the couple days' interim (they were supposed to be moved out but they did not) and left the carpets very dirty again in some areas, including pet accidents that were left to sit. This rendered the carpet cleaning we just paid for not nearly as effective as it should have been. I explained the situation to Brightway, and they told me that they would come back out and clean all the carpets again for me at no charge because that situation was out of my control. They also came out to the house on two separate occasions to look at the carpet and assess the ductwork/ventilation system for potentially needing to be cleaned. That is AMAZING customer service!!! One of the best parts is this, though. We concluded that the ventilation system needed to be cleaned also. My entire family had been struggling with allergic reactions (coughing, sneezing, lots of drainage) ever since the first day we stayed in the new house. It was particularly bad overnight, and we were all losing a lot of sleep. Dallas not only came back out and cleaned our carpets a second time, but he thoroughly inspected our ventilation system and did a fabulous job of cleaning and disinfecting it. The very first night after he did it, we all noticed an immediate difference in how we slept and we didn't experience any of the allergy symptoms we were having. My two little boys are sleeping well and not struggling. Every day since the ventilation cleaning has been a dramatic change for us. That is priceless! Dallas did a fantastic job and is committed to excellence. Kevin, Dallas and Denise have helped us so much! Cannot say THANK YOU enough! read more

Really great job on cleaning the carpet. And Dallas was very friendly and conscientious. Will definitely use them again

When I called to get our carpets cleaned I asked if anything extra was done to remove pet stains.  The lady said that they "try" to remove them, but no other special treatment is done......okay that's all right. Guy to clean carpet shows up and cleans, tells fiancée that they cannot remove pet stains.  Why tell me on the phone that they try if they cannot!?! He cleans and fiancée noticed that nothing got moved..... he did NOT move any items(WTF!!) we had everything cleaned off from night stands and couch, dresser and whatnot.  Also doesn't put night stand or other items on plastic discs like the website states.  We call to ask about this and why he didn't move small furniture that "one man can move" and find out he only haft-ass did his job.  He came back to complete the job even-though we would be happier with them giving us $50 - 100 back and being on our marry way....but that would be to easy. While he was back completing the cleaning my fiancée asked if he was going to move the couch and he asked "just one man", so she moved it for him (he just lost his man card for the year....lazy ass). We are disappointed in the lack of professionalism and not completing the job the first time the right way (03/17/17). On top of it all our daughter doesn't think it looks any better than when we shampoo the carpets......FAIL! read more

They did an awful job, couldn't see any difference, makes you wonder if they even cleaned the carpets. Took no responsibility, came back when we complained, with some nonsense explanation about the age of the carpet. If that was the case, they should have mentioned that before taking the job. A waste of money and do not recommend at all. read more

I have to give this review, actually because I didn't end up using their services... the owner was honest, knowledgeable and genuine... saved me from spending money on a product that couldn't actually be cleaned, when they could have easily taken the money. I will return solely with my other rugs because Kevin was so honest. read more

I cannot say anything negative about our experience! We had a rental property with a water leak and had to pull the carpets and pads to dry out the areas. It was discovered that there was more wetness than initially thought. The owner, Kevin, came to the house himself and brought a large fan and pulled the carpets and pads and disposed of them for us. Nothing but professionalism, courtesy, and a genuine appreciation for our "new" business. We were referred by a friend who had only commercial experiences, but was very complimentary also - we gave them a chance and will be using them again in the future! Also, their pricing was within reason! read more

I must say I was very impressed with the excellent service. My carpets were overdue for a cleaning and the technician who cleaned my carpet went above and beyond the call of duty. My carpets smell fresh and they look almost new. Also, I was prepared for the service because they sent me an email with instructions on how to prepare my house for carpet cleaning. I gave my floors a good vacuuming and I moved small items and breakables off furniture that I wanted cleaning done around and under. The technician did the rest. I also pinned up my floor-length drapes so he could clean without fear of damage to them. When he was done, Kevin put my living room and dining room furniture on styrofoam blocks and gave me clear instructions to not remove them until the carpet was completely dry. I will definitely call them again and give referrals to my friends. By the way, I understand they do other types of cleaning services such as tile and grout cleaning, area rug cleaning, duct cleaning, etc. Try them. You won't be sorry. Their service is well worth the money. read more

We were moving, and the last condition to clear was to have the carpets cleaned. When I called, the lady was friendly and set it all up over the phone. They were able to come the same day and I didn't even have to be there. I love that. When I arrived home later that day, our carpets looks great! Great service and a great product! read more

I couldn't be happier with the service Brightway has provided. Dallas did an excellent job cleaning the carpet & tile. Thank you!

Have used this company several times to clean carpets. Very friendly, informative, prompt and efficient. I would recommend....

I picked Brightway because of the Yelp reviews. I wasn't disappointed. I had spilled red wine on my couch and needed it cleaned. Denise was upfront about the ability to get the red wine stain out. Eric came out and cleaned the entire couch. He was on time and professional. He got the stains out of the cushions but not out of the base of the couch. It is in the area of the couch that is covered by the cushions, so no problem. I liked the process they used to treat the entire couch and not just the stained area. Now I have a very clean couch that looks terrific. I would recommend this company. read more

I just picked up my rug from being cleaned at Brightway. Their customer service is wonderful. They were all so kind and went above and beyond to get my stubborn rug clean, even when it was tough and took many attempts. I can't say enough good things about them. read more

We adopted a new puppy, and were told it was a terrier mix. To our surprise it ended up a great dane! Well, this puppy made a great mess of our carpet. I needed a carpet cleaner, wanted someone local and went to Yelp. I immediately came across Brightway and read all the fantastic reviews. So, I took a chance and was very happy I did. The technician that came out was professional, courteous, friendly, and knowledgeable. I was quite impressed with the equipment and the information I was given on how it is all kept up. This company does things the way the used to be! The difference that the cleaning made was fantastic, and the experience as a whole was great. I have no desire to ever look for another cleaner when the time comes around again! read more

This was our first time using Brightway and we were very impressed. Dallas had come highly recommended and did not disappoint. Our carpets look great and we will definitely be return customers. read more

They care about their customers and treat them as people - not just a job. Give Kevin a call and he will take care of you! They offer various services beyond carpet cleaning and are up front with expectations and are very willing to answer whatever questions you have. read more

My first yelp review! I'll use the Good, Bad, and Ugly rating categories. Good: - Very professional, beginning with appointment setup. - Offer carpet repair as well as cleaning. - On time. - carpet repair technician, Kevin I believe, arrived early so I didn't meet him in person, but gave me the details by phone to allow me as home owner to make an educated decision about the repair. - Joe the cleaning technician (met in person on property) took the time to explain the process and was personable and professional. - Tenants happy with the results, nearly completely removed two noticeable stains. -carpet is 8 year old Berber, very light color so my expectations weren't very high but the carpet was noticeably cleaner. - You can get a referral discount. - All the machinery is in the van, so only the hoses go through the house. - Detailed invoice, rooms + stairs + hallway + optional stain guard calculated separately. I added stain guard to the job since I received a good referral discount. Bad: Not that "bad," but Brightway didn't inform me that repair tech would arrive earlier, prior to cleaning appointment to do estimate and/or repair. I was off property but my tenants were home, but would like to have been able to see him in person. Suggest they notify the customer at time of scheduling. Ugly: none Summary: Very professional job for our 3 story town home. Would use again. Recommended. read more

I was very impressed with Brightway's service. We needed last-minute cleaning and they were able to get us an appointment the next day, first thing in the morning. The email confirmation they sent for the appointment was awesome, and gave great instructions on how to prepare the areas to be cleaned. I got a call before the appointment confirming they were on their way. Joe was the technician, and he was very nice and professional. He did a great job in removing the tough carpet stains, and also did the tile in the kitchen. The before-and-after was impressive. I will definitely use them again and refer them to friends. read more

I love using local companies and Brightway is a great company! I loved how they emailed me instructions before arriving regarding how to prep the carpet and follow-up instructions. They arrived on time (sad that nowadays this is often rare) and the tech was really nice. It didn't take long at all and everything was in the truck outside so that made the process that much easier. They occasionally have specials they will email you and I will be using them again. I love the specials and their prices are very reasonable. read more

Just have to say this is the best carpet service that I have ever used! They know carpets, are friendly and on time! Thank you!

I have used them many time over the years and different houses. Nice friendly staff. They are willing to go over your options best for your needs, to a simple cleaning to a repair. I recommend to everyone can. read more

I had a really easy time scheduling the appointment a couple days before. The technician was right on time and did a perfect job in all the rooms. I will absolutely use this company again and refer my friends. Very professional, awesome job. read more

This was our third time to use Brightway and they never disappoint us! Friendly, hard working workers who have always come in and got the job done! My carpets always look amazing after using them!! read more

We've used Brightway three times and each time they did an excellent job. I would definitely recommend!

Great carpet cleaning company came out gave me an estimate right on spot and started right away! Affordable pricing and great quality work!

Jake Underwood saved the day. I called there office this morning because I thought I had ruined my patio sectional. They cane out within 3 hours. It looks good as new. Great pricing ,shading customer service. Thank you read more

Jake from Brightway Carpet Cleaning did a thorough job on carpets and kitchen tile floor. Everything looks like new and the price was very reasonable. read more

The price was what they said it would be, they were here when they said they would be and the carpet looked like they said it would look like when they were done. I'm a happy customer. Thank you Brightway. read more

House was flooded by hurricane Harvey. Brightway did a great job cleaning and even stored rugs till house was rebuilt. THANKS BRIGHTWAY!!!

I had Brightway clean my kitchen tile and grout and it turned out looking brand new and clean. They did a fabulous job and sealed the tile & grout as well. The technician was very courteous and professional. The price was very fair...I would highly recommend their service for cleaning floors. read more

I needed a carpet cleaner to use anti allergy products, and that is how i found them, by just searching " Carpet cleaners Houston allergy products..." online. From the moment I called, they were very helpful. Also they send you a reminder with a link to their website with the instructions to prepare the area of cleaning. They were flexible with my dates, I even had to move the first appointment and they changed it with no problem. The prices are reasonable, and when I called to make the appointment I told them the aprox. area to be cleaned and they gave me a quote, and that is what exactly they charged me, no hidden fees. The person who came to clean the carpet was very professional, and did an excellent job. I prepared the house as they suggested, so no issues at all, and the work was well done!! Thanks! read more

Awww, I am so disappointed to write this review. We have used Brightway in the past, and have been so happy with the customer service, professionalism, and the results. The tech who showed up today would have rather been anywhere else, apparently. Not friendly, headphones in the entire time, did not even move light items like portable fans or small side tables. No styrofoam under the furniture, no verbal instructions, just shoved a pamphlet in my face on after care when he was done. I think we will be shopping for another company- which is too bad. Also, did not bother to tell me which stains he could not remove like the last tech did. Honestly got the feeling that he could not have cared less about this job. read more

Both my carpet and A/C vents were cleaned and I paid over $1000 expecting great results since this was an empty house that we were about to move into. I couldn't be there to supervise since I had to work that day, I was kind of worried since they scheduled me to be the last job for that day but I thought they are highly rated on yelp so they should know what they are doing. But when I saw the results I was disappointed. The boarders around my carpet looked like it was not cleaned at all. Behind the doors and inside the closets were really bad and it looked like a rushed job. I called the company back and the lady was unpleasant over the phone and when I told her I wanted the technician to come back to re-clean as per their guarantee, she gave me a hard time and said she will only have the technician come back for one hour in between jobs to prove to me that it cannot be improved. The technician came back and scrubbed some areas and the carpet did have improvements but they never bother to redo the cleaning. He just did a couple areas and left. I can't see my A/C vent so I can't rate them on that. I can only assume that they at least did a decent job. I only picked this company because of the Yelp reviews but I will not bother calling them again next time I need carpet cleaning. read more