I recently hired Upfront Home Services to clean my tile floors in my home, and I couldn't be more impressed with the results. From start to finish, the entire experience was smooth, professional, and honestly--refreshing. Luis arrived right on time, came fully prepared, and immediately got to work. He was not only efficient but also incredibly detail-oriented. Every inch of my floors was treated with care, and the difference was noticeable right away. Stains I thought were permanent are completely gone, and my floors look brand new again. Very happy with the results. read more

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals &I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home? read more

Upfront Home Services - Patch job. You should not see a square. It should blend in. - Carpet Cleaning Near Me - Katy, Texas

great service great tech did a great job considering its 20 years old I will definitely use them again read more

They don't do what they say they will do. Get a contract in writing don't just sign their iPad read more

I shopped around to find the most reasonable price to clean my light colored sectional in the League City area. I found some as low as $149 starting off (I know that can easily rise above $200). I contacted Upfront and was given a fair price. Once the work was complete and the service tech named Rory gave me a complete understanding of how best to take care of my year old furniture, I've changed my mind. It was a Great price and the service and professionalism displayed by Rory was of the finest quality. I am not the easiest person to please, but this company gave me the best service and I'm proud to review them with the maximum stars and praise a company can receive. Unfortunately I did not take a before photo. If Rory did, I authorize this business to use it to showcase their craft. Gary Schoolfield read more

Upfront Home Services - Unfortunately I did not take a before photo, but if Rory took a before photo, I authorize this company to use it to showcase their craft. - Carpet Cleaning Near Me - Katy, Texas

Quick and fast service. Good customer support. We called them on Wed and had all our services done by Friday. Will surely be going back in future. read more

I had carpets and air ducts cleaned and completely satisfied. The teams were efficient, professional, and extremely helpful.

Super easy to book and they were extremely pleasant to work with. The two gentlemen (Ralph & Cailyn (sp)) that came to do our carpet were friendly and professional! My carpet is still drying but so far I'm very pleased with the work done today! read more

Great service, very fast and good customer service. Price was very reasonable for the value.

They did a great job on my new home. We wanted the tile in the bathrooms cleaned & the carpet in 3 bedrooms cleaned up. They weren't bad and didn't have obvious staining but I get grossed out at the idea of walking in carpet barefoot previously walked on by others. I felt they did a good job but it wasn't super dirty to start with so I didn't have before and after photos. I love how the bathroom tile looks brand new now! You can see the difference just in the photo my father in law took while they were working. We closed and immediately had to go out to town to a wedding. So they were very flexible with payment forms, which we were very happy about. A lot of other places wanted us there in person and it would have delayed our moving in process. Would recommend and use them again :) read more

Upfront Home Services - Carpet Cleaning Near Me - Katy, Texas

I would highly recommend Upfront Home Services. Their pricing was fair. They arrived on schedule and they did a great job cleaning and sealing my tiles and grout in my kitchen and other areas of our home. Our Tech was knowledgeable as well as polite. I will definitely use them again of future projects. read more

Fast service! Called Friday and the backsplash grout sealing service was completed before noon.

Found them on the Internet. Looking to have them clean our duct work. The lady on the phone was very good and was very responsive. We were book for 3 days out and the crew showed up on time. They explained the the process and got to work. They found more dust than they expected and did not leave the house a mess. I highly rec them. Bob - The Woodlands TX read more

Would not recommend. Technicians cut corners and management is unprofessional and likes to play the victim. Technicians came out on 10/6 for an air vent cleaning. Technicians had to be asked multiple times to take the vent covers down and pressure clean them. The technician gave several excuses on why he wasn't going to clean the vent covers. When he finally agreed to take them down and clean them, he cleaned them with a dirty rag, resulting in the vent covers being dirty. He also did not fully screw some of the vent covers back on and he left dirt and debris from taking the vent covers down in the bathroom sink and on the bed. They left very quickly and abruptly, so I did not have a chance to inspect the house before they left. Once I noticed the issues, I got my ladder and took the vent covers down myself and cleaned them. When I brought these concerns up to management, they agreed that the technicians were in the wrong. They offered to come back out, but I told them there wouldn't be anything for them to do, because I already cleaned the vent covers myself. This is when they began to get unprofessional. They insisted on coming back out multiple times. I kept declining. Then they began to gaslight me and play the victim. They said their technicians "were only human" and "they did their best". I going to add pictures of "their best" below. They said I was "very angry" and "attacking" them for no reason. I had to request a partial refund ($50) for them to issue one, but yet they claimed they were doing "everything they could" to rectify the situation. read more

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I was amazed at how clean they were able to get my travertine tile in the kitchen. I had no idea how bad it was until it was cleaned. Very professional and a great end result. Highly suggest their services. read more

Upfront Home Services - Carpet Cleaning Near Me - Katy, Texas

UPDATE: customer service reached out to me and they were very happy to make everything right. They came out and reclined the areas I was unhappy with and they are pristine now. A special shout out to Rachel and Daniel. The world needs more people like you two. Outstanding customer service. The only reason I rated 4 stars and not 5 is because it took 2 extra trips to make it all right. Thanks for the return trips! I recently had Upfront come out to clean 3 bedrooms with closets and 2 staircases. For this service I paid $1234.00. They could not get out all the pet stains in two of the closets which we can well understand and we are replacing that carpet. A repair between two different carpets went well. BUT, we had to wait a couple of days after the "cleaning" for them to make the repair and to clean a room that was forgotten first time around. And as I look at my curved front staircase it still appears dirty AND feels dirty. Not a good value and not happy! read more

I called on a Thursday to get my carpet cleaned because i have a puppy who had a few accidents they were quick and responsive the tech came out and was very professional quick and very nice. I would recommend this company to everyone. read more

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Someone texted me and answered all my questions. They were very informative and helpful.

Did a great job at 1/2 the price on my large area rugs. They provide pick up and delivery. They are extra polite and local. Lots better than using the inner city ty guys. read more

His quote to clean and seal the tile and grout of my bathroom floor and shower stall was reasonable. He was also available to do it within a few days. The method involved chemicals and a long corrugated tube that had to snake from his truck up to the bathroom. It was like it was steam vacuumed with some chemicals for the sealing. I have no way to test the effectiveness or the longevity, but my guess is that it worked OK. read more

The customer relations process at Upfront Home Services deserves 10 of 5 stars, truly, because they go above and beyond to make sure the client is taken care of. I had a mattress steam cleaned and did a great job, there was only one concern that was more than likely with the equipment. I contacted the company to let them know and the owner contacted me directly! First, he listened to my concerns and not only offered solutions but asked me if he could do more to make sure I was happy! That doesn't happen often these days! Most companies may say the manager will call or shrug off your concerns. Not this company! The owner was so kind, giving and willing to help me in every way possible, that alone was more than enough, but he took far more action on the matter than I ever even asked for! This is a very skilled, professional company with compassion and courtesy, attributes you just do not find these days! If you have carpet or furniture cleaning needs, UpFront Home Services, is the company to work with for your home cleaning needs. read more

Would definitely recommend! We booked them to clean our carpets. Reasonable prices and Scheduling was easy. I loved that they gave a notice ahead of time that they were on their way. The Technician showed up and got right to work! He got the job done very quick. The Carpets look great and smell wonderful! Thank you Upfront!! read more

I sent a request to get a quote and got a response right away. They were able to give me a quote after a few simple questions and get me scheduled for later that same week. Ralph was on time for my appointment and explained everything that be would do to remove stains on my couch. he worked quickly and got all the stains out. i was very impressed and thankful. i will for sure use them again. read more

We had Up Front Home Services steam clean the carpet in 3 rooms of our home. Ralph S is a super professional, extremely courteous and efficient. The carpet looks and smells new again. He even got an old rust stain out. I would highly recommend them for any cleaning services and will use them again. 5 customer service. THANK YOU! read more

I got a really professional carpet cleaning from Louis at Upfront Home Services. He was easy to work with and also helped me move a few things out of the way. I recommend the company for carpet cleaning and look for specials they run from time to time. read more

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Marcus was very professional, came on time and even offer to help move our furniture. Made sure we were satisfied with the carpet before putting his equipment back. He also followed Covid-19 protocol by wearing a mask and booties the whole time. Highly recommended this company for their efficient services. Service: Clean carpet read more

I was blown away at the beautiful job they did installing carpet in my stairwell. The level of detail around the posts, triangular & rounded areas was amazing. This really enhanced my home, & I felt the cost was very reasonable. Far exceeds expectations!!! read more

Upfront Home Services - Carpet - Carpet Cleaning Near Me - Katy, Texas

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Had a showing Sunday for our home and needed to replace the carpet on our stairs ASAP! It was super easy and convenient to schedule. Was able to get it done on Saturday and the stairs look amazing! Great quality and very professional definitely will refer everyone I know that needs a job done! Thank you! read more

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Edit: Within an hour of leaving my review, the owner, Joseph, called me and left me a voicemail. He also followed up with a text message. We spoke on the phone, and he wanted to resolve the issue. Willis came out the same week to re-clean and reseal the grout in the high-traffic areas where it was darkening the fastest. He was very professional and explained the process, drying time, etc. I hope that this time the cleaned and re-sealed grout will stay this way for longer than 6 months. Thank you for trying to resolve the issue, Joseph and Willis, my family appreciates it! I contracted with this company in September of 2023 for a grout cleaning. Scheduling was a breeze, and they got me scheduled fairly quickly. I did a walk through of the house with the technician and he convinced me to upgrade to their "5 year sealer" for an additional fee. I agreed, and left the technician to complete the job. I returned 4 hours later as he was finishing up. He left, and I noticed one of the trim pieces in the bathroom was starting to swell from water damage, so I contacted the company. At first, I was met with defensiveness and false accusations, but eventually they agreed to pay for the small damages. Upon closer inspection, there were many pits in the grout, and pieces missing but I just ignored that and chalked it up to the build quality of the home. For reference, my home was only 3 years old at the time. I made sure to ask about aftercare to keep my grout clean, and followed it by mopping my floors only with a steam mop and distilled water. This was to not put any risk of dirty water sitting in the grout lines which would darken them as I was told by the technician. I even use a new steam mop head in each room or after it's soiled to minimize dirt being spread around. My grout continued to get darker and darker as a whole. I called their office to ask about this, and it was shrugged off by the person who answers the phone. I wanted to get other opinions about what a proper grout cleaning and sealer with a solvent impregnator sealer should look like and how it should last. I called 2 local companies who also clean and seal grout. Both gave me the same answer: my grout should not be darkening if I am caring for it as I should and if the original company used a solvent and sealed the grout properly with application and curing/drying time, water should bead (at least somewhat) on the surface of the grout. This was not the case. It's 6 months after the service that I paid a pretty penny for, and I will have to have it redone soon if I would like to maintain the grout color. I am very disappointed that my concerns of darkening grout after services were complete were not taken seriously. I would hesitate to use this company for future home services as they seem to ignore you once the money is exchanged. read more

Upfront Home Services Thank you so much!!!!!! This company came out last minute to clean up some mess another company left. (Green Carpet Services to be exact) I am forever thankful for your professionalism and how excellent your services were. To the technician, Philip, you sir are an amazing man and I am forever grateful of the job you did here at my home. Thank you! I can't thank you enough!!!! My family and I are extremely happy and satisfied with your work sir! I am now a forever customer! Thank you! read more

Extremely satisfied with this company's work. I have 2 young dogs that both got food poisoning from some bad treats. They were sick for 2 straight days. Even after cleaning up as much as I could, i just was not comfortable that my carpets and tile floors were truly, truly clean. Found UpFront online and asked for a quote to clean entire downstairs - carpet and tile. Also asked about repairing grout work in my shower and stretching a patch of carpet upstairs. Joseph came out and happened to show up while I was stuck on a conference call. He was very gracious and patient while I toured him around while on my call, with 2 pups vying for his attention. He gave me a ballpark quote and said he'd send me a few options. Got those via email that evening and set our appointment for the following weekend. I don't recall the gentleman's name who showed up first to stretch carpet, but he was polite, quick and did a terrific job. Daniel showed up a bit later and spent the next few hours (on a Saturday) deep cleaning all the floors, which required some furniture moving. He worked non-stop, deep cleaning and regrouping and sealing my master shower. He also sealed the tile when he was done. He could not have been nicer and he did a phenomenal job. I couldn't have asked for better service. While I hope to never have another need for such a huge cleaning project, I would not hesitate to use UpFront again. Their prices were fair and the team is top notch. Will definitely be recommending to friends and family. read more

Excellent, fast rug cleaning, picked up and delivered by friendly, professional guys. Will definitely call them again.

Very professional l!!! Highly recommend. Provided great services at a budget friendly price.

I was very impressed with Jordan and Luis. They were both very professional and even arrived early! I just love the fact that it's a veteran owned and operated company! I would definitely use them again. read more

Upfront home services came out and cleaned five rooms of carpet, and cleaned my kitchen floor tiles. Luis did a wonderful job. He worked efficiently and was very professional. My carpets and floor tile look new again.. I would highly recommend Upfront and use them again. Thank you Luis! read more

I used this company for carpet and vent cleaning. They were fast, responsive, and extremely professional. Their field crew was so kind and friendly. I would definitely use this group again and I will refer them. read more

First rate from start to finish and more than reasonably priced! Best service hands down! Thank you Rachel and Philip!!

Great easy company to work with. Just had a small one room carpet job that most people wouldn't take on. Called me back within an hour of contacting on Yelp and scheduled work within a week. Courteous professional techs. Would recommend! read more

Friendly on time and efficient. They didn't move heavy furniture (and some light things too). Great job restretching some areas.

Daniel showed up on time after texting me to let me know he was on the way. He was very professional and careful moving his equipment into the house. He moved furniture and put it back when he was finished. He did a great job, and the price was fair. I highly recommend Upfront Home Services. read more