my first initial house cleaning was scheduled for 3:00. At 4:00 I called and asked where the…read morecleaning crew was. I was told they are running an hour and a half late. I never got a heads up or phone call , I had to find out on my own. this was a red flag and I cancelled my membership

Used their cleaning services for 3 months. Communication was horrible. They would show up on the…read morewrong day when no one is home and send harassing texts to let them in to clean. They are very inconsistent, inconsiderate, and unprofessional. I don't recommend.

They were on time and on point. They had a great cleaning…read moresystem, no cross-contamination. Even the bathroom will make you smile with a personal touch in organizing and decoration. They did not mind correction, and they followed directions. I would recommend Maggie and Jenny without any hesitation. 5-stars quality, value reasonable for a deep cleaning. I don't like the hidden fee; I was told $250 for deep cleaning. Make sure you inquire about the payment method. I ended up paying a credit card fee $9.80 and I have no idea where the $30 came from unless it was a built in tip.

Prompt responses to inquiries with straightforward price for deep cleaning and easy scheduling…read more Two ladies arrived with all the cleaning equipment and vacuum and went to work immediately. The ladies worked without ceasing, were thorough and quick. I am quite pleased with my clean house and positive experience with my two lovely cleaning women.

This is my 2nd time using them. They are incredible. I receive the best services from them. If you…read morewant your carpet to be clean your house to smell.Well, the service to be great.This is the company to go with. Datwone is the best. Love this young man

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

I had 2 couches steam cleaned. They did a great job!!! On time and were neat and professional.read more

Great job at an affordable price. Cleaner showed up on time and the quality of work was superb. I…read morewill hire them again.

I've been using Maid Sense for nearly two years, and the service is always excellent. They are on…read moretime and clean my apartment thoroughly and quickly. I highly recommend Maid Sense.

Please do yourself a big favor and find someone else. This place uses a foot in the door approach…read moreto get in your house and run the bill up. I was quoted a little under $400 for a deep clean of a approx. 1,700 one story home that was fairly empty due to moving...which means they didn't have many surfaces to clean. After their 2 hours of cleaning nothing was done and they called requesting 2 more hours ($400 more dollars...TOTAL OF $800!). The workers were working slow as molasses. When my father talked to them they stated that they can only clean one room per hour. WTH? When I confronted the company about this they claimed the workers had bad English...no, they said what they said! EXPOSED! No wonder nothing was done, you are purposely working slow. Those rooms are tiny. I ended up playing for one extra hour. My total was close to $600 and the only thing that was clean was the two restrooms, kitchen, and small dining area. I...yes I had to clean the house myself because it was not vacuumed and baseboards and surfaces were still dirty in the areas they supposedly clean. Unless you want a thousand dollar bill for a house you will still have to clean yourself, I suggest you find a place that gives you full quotes before work and does not use a foot in the door approach. These people are crooks. Yes, I said what I said. I will be filing a complaint with the BBB.

I used their service back in May when I needed a cleaning on short notice. They were the only…read morecompany I contacted that had immediate availability, and their pricing was the most competitive. Communication was smooth from start to finish. The two ladies arrived right on time, professionally accommodated several additional areas I asked them to clean, and did a fantastic job. I highly recommend them!

The team was available on short notice and did a good job of cleaning our previous rental. I was…read moreimpressed with the detailed attention to areas I was not expecting them to address like windows, vents, etc. I also appreciated the simple pricing which was very affordable!

Very easy to work with, the crew didn't need any direction from me. They just walked in with their…read moregear and got to work. They also leave nice little touches around the house like folding the TP and turning the throw blankets into bows. I'm currently on a plan so I don't have to think about scheduling and I get a small discount.

Lolli Maids exceeds our expectations every time. They pay close attention to the details and if…read moreasked to do something they are more than happy to do so!

I cannot say enough good things about Brea. From the moment I requested a quote, to the moment she…read morerevealed my freshly cleaned house to me, she communicated every step of the way. I never felt like I was left hanging by her. She answered all of my questions (and I had a lot of questions) in a very timely manner. When she arrived, I explained my situation to her. I deal with a lot of depression, ADHD, and anxiety. This makes things like keeping a tidy home completely overwhelming. So, instead of taking care of the problem, I let it get worse. The worse it got, the more depressed I became. I explained all of this to her, and she listened like a friend instead of someone I had hired to clean my apartment. She was completely empathetic and non-judgmental. She was also very straightforward yet tactful about what needed to get done. At one point, I thought I had to reschedule because I had an appointment and I didn't know what to do about my dog. Brea told me not to worry, she was very good with pets, and she had experience because she had a boxer at home. Penelope approved of her right away, and Brea's energy made me feel comfortable leaving my dog with her. She worked for hours and it showed. My apartment was sparkling and it smelled incredible! I love my dog, but she has some aromas that I absolutely do not love. I had asked Brea to add floor polishing and sofa cleaning to my package which I already felt was well priced for everything she was planning to do. I don't know how she did it, but she managed to remove all of Penelope's fur, and my floors were absolutely gleaming. Not only that, she had cleaned every single baseboard and my ceiling fans until they were unrecognizable. Brea left me with more than just a clean home. She left me with a fresh slate. It's much easier to maintain a clean home than it is to clean a messy one. I find myself fastidiously, wiping every surface the moment a crumb falls. I plan to hire her to help me maintain the level of clean she achieved. I figure that the cost of the cleaning will be worth the peace of mind it gives me. If you were on the fence about spending the money on a deep clean, I wouldn't hesitate. It was absolutely life-changing.

I am writing this review to strongly urge anyone considering this service to proceed with caution…read more I hired them right after closing on a new home with my partner. The house was already generally clean, but it had been vacant, so there was typical dust in corners, behind toilets, and in window sills. I was quoted nearly $600 for what was described as an in-depth, all-day deep cleaning. On the day of the appointment, I made the mistake of giving them lockbox access because I was running behind. I arrived 40 minutes later to find a toddler inside my million-dollar home, throwing monster trucks onto custom cabinetry and bamboo floors. I was shocked. I don't have children, and the idea of a toddler being in my home--both for the safety of my property and the child--was completely unacceptable. The owner tried to smooth things over but offered no discount or acknowledgment of how inappropriate and unprofessional this was. They came back to "redo" the cleaning, and within just a few hours they claimed they were done. Dust behind the toilets was still there. They insisted I check everything on the spot, but anyone who has ever moved knows that you cannot catch every detail when you're juggling a dozen tasks--especially when you're paying professionals to handle it. When my partner arrived, she opened the microwave and oven. Both were still dirty, and with nothing more than a damp paper towel, everything wiped clean effortlessly. That alone told me the job had not been done properly the first--or second--time. I paid them just to be done with the situation, but looking back, I shouldn't have paid the owner anything. From what I understand, she charges an outrageous amount and only pays the cleaners around $100 each, which is incredibly unfair. On top of all that, I was informed that wiping the exterior windows was "extra," even at a $600 price tag. They ended up doing it, but at that point it was clear nothing was really included. In the end, I was left with stress, disappointment, and a home that was barely surface-cleaned, certainly not deep-cleaned. If you're thinking about hiring this service, be aware that you may experience unprofessional surprises--like toddlers on your property--and pay a premium for work that doesn't even meet basic expectations.