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    FireDisc

    2.0 (4 reviews)
    Open 8:30 am - 5:00 pm

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    Paradise Grills

    Paradise Grills

    3.3(9 reviews)
    4.4 mi

    I 10/10 recommend paradise grills. Wonderful services and I…read moream IN LOVE with my new outdoor kitchen! Amy and her coworkers deserve all the credit for making my dreams come true.

    BEFORE YOU PURCHASE OR ORDER ANYTHING FROM THIS COMPANY, READ THIS ENTIRE DEAL! Do not be coerced…read moreinto buying one of these prefab back yard grills that claim to come with Lifetime Warranty. That is far from the truth. On 11/9/19 I purchased a St. Thomas GX6 *Travertine with the lights and the trimmings from the Richmond, TX location. I purchased this model with the lights solely because I was told that they would be covered under warranty. Come to find out, that is also far from the truth. I paid a little over 10k to have this set delivered to my home as quickly as possible as stated on the contract "ASAP." I was told that it would be delivered and installed before Thanksgiving of that same month. Come to find out, they were behind. Then the driver did not show up, then the welding guy that was supposed to put in the additional door could not come out for some reason. Regardless of going back and forth with Sales Manager, Justin Farmer the time frame was not kept as promised. My family came to my home with a back porch and pergola with no backyard kitchen. Alright, no worries, I guess I must just take it for what it is. No one bothered to offer anything for compensation, no drawers, accessories, nothing. Oh well. The job was not complete until mid-August. So, I could not hang out with the family on my porch either for my son's birthday August 12th. Really screwed that one up, customer service could not help, I contacted leadership, and no one did nothing. Just the regular old SOP (Standard Operating Procedure). My wife was/is livid being that we did not have what we paid for ($10,000) for the family gatherings of that year and let me know that we had spent 10k only to get the back end of the stick. I defended Paradise Grills in saying, we paid for the delivery and the lifetime warranty and that I was confident we would not get jerked around on the warranty. Now, I let it go because eventually everything was delivered and installed after about 13 phone calls and a few inbox messages to leadership of Paradise Grills. Today 4/12/2021, I call in about the light associated with my grill that is inside and I was told that I had to purchase one (Phillips G4 bipin 12-volt 20-watt halogen), and that it was not covered under the warranty. Nor the lights on my St. Thomas Bar system. Ok fine, I'll buy the 25-dollar light bulb, but I also mentioned that the light cover is in front of the light bulb on the inside was cracked and blackened. "Oh, yeah that isn't covered either." I responded immediately verbatim what the sales manager, Justin Farmer told me and that what was confirmed in the showroom as I was purchasing. I was then told, that "it says clearly in the manual that comes with the Grill that it is not covered. "Well, Mr. Customer Service, you know when I get to get my hands on one of those manuals, when the grill is delivered AFTER THE PURCHASE." Also remember that the Backyard Setup was delivered a month after the purchase in which I no longer have the 30 days to take it back at that point so I would have been screwed either way. These are all facts, and the fact is that there is no lifetime warranty and you can get the same grill and work done at your home for much less purchasing from Paradise Grills. I hope that leadership gets a hold of this message and that it helps future purchasers from getting hustled like I did. I should have just had a custom job done in my backyard so that it adds value to my house and attached as real property. Do not be conned by sales folks saying that it will add value to your home. This also is a lie.

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    FireDisc - grillingequipment - Updated May 2026

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