I 10/10 recommend paradise grills. Wonderful services and I…read moream IN LOVE with my new outdoor kitchen! Amy and her coworkers deserve all the credit for making my dreams come true.

BEFORE YOU PURCHASE OR ORDER ANYTHING FROM THIS COMPANY, READ THIS ENTIRE DEAL! Do not be coerced…read moreinto buying one of these prefab back yard grills that claim to come with Lifetime Warranty. That is far from the truth. On 11/9/19 I purchased a St. Thomas GX6 *Travertine with the lights and the trimmings from the Richmond, TX location. I purchased this model with the lights solely because I was told that they would be covered under warranty. Come to find out, that is also far from the truth. I paid a little over 10k to have this set delivered to my home as quickly as possible as stated on the contract "ASAP." I was told that it would be delivered and installed before Thanksgiving of that same month. Come to find out, they were behind. Then the driver did not show up, then the welding guy that was supposed to put in the additional door could not come out for some reason. Regardless of going back and forth with Sales Manager, Justin Farmer the time frame was not kept as promised. My family came to my home with a back porch and pergola with no backyard kitchen. Alright, no worries, I guess I must just take it for what it is. No one bothered to offer anything for compensation, no drawers, accessories, nothing. Oh well. The job was not complete until mid-August. So, I could not hang out with the family on my porch either for my son's birthday August 12th. Really screwed that one up, customer service could not help, I contacted leadership, and no one did nothing. Just the regular old SOP (Standard Operating Procedure). My wife was/is livid being that we did not have what we paid for ($10,000) for the family gatherings of that year and let me know that we had spent 10k only to get the back end of the stick. I defended Paradise Grills in saying, we paid for the delivery and the lifetime warranty and that I was confident we would not get jerked around on the warranty. Now, I let it go because eventually everything was delivered and installed after about 13 phone calls and a few inbox messages to leadership of Paradise Grills. Today 4/12/2021, I call in about the light associated with my grill that is inside and I was told that I had to purchase one (Phillips G4 bipin 12-volt 20-watt halogen), and that it was not covered under the warranty. Nor the lights on my St. Thomas Bar system. Ok fine, I'll buy the 25-dollar light bulb, but I also mentioned that the light cover is in front of the light bulb on the inside was cracked and blackened. "Oh, yeah that isn't covered either." I responded immediately verbatim what the sales manager, Justin Farmer told me and that what was confirmed in the showroom as I was purchasing. I was then told, that "it says clearly in the manual that comes with the Grill that it is not covered. "Well, Mr. Customer Service, you know when I get to get my hands on one of those manuals, when the grill is delivered AFTER THE PURCHASE." Also remember that the Backyard Setup was delivered a month after the purchase in which I no longer have the 30 days to take it back at that point so I would have been screwed either way. These are all facts, and the fact is that there is no lifetime warranty and you can get the same grill and work done at your home for much less purchasing from Paradise Grills. I hope that leadership gets a hold of this message and that it helps future purchasers from getting hustled like I did. I should have just had a custom job done in my backyard so that it adds value to my house and attached as real property. Do not be conned by sales folks saying that it will add value to your home. This also is a lie.

I've been going to Katy Hardware at least 20 years. Today I received great service from the lady's…read moreand gentleman that helped me. Very easy to figure out where everything is. Great quality tools, and the lumber was what I needed. Will be back!

This is my favorite hardware store. If you are looking for something, they walk you right to it…read more They don't just point and leave you to search. If you are trying to create or repair something, they have suggestions. This is what a hardware store was in the past and needs to be again. Everyone is always so friendly, knowledgeable and helpful.

Rick is a true expert on barbecue cookers of all types. I had a problem with my new grill, and he…read morehelped take care of me

Creekstone Outdoor Living designed our entire outdoor kitchen, which included the amazing Twin…read moreEagles WiFi grill & smoker; Tapponyaki flat griddle, refrigerator, trash cabinet, sink & faucet, drawers & door combo, & beautiful hood. All of the above are made of high grade stainless steel. We initially bought just the Twin Eagle grill last year. Then we added the entire outdoor kitchen last week (Aug 2024). Robert from Creekstone came out today and cleaned our Twin Eagle BBQ inside and out. It literally looks brand new again! Mike Spring TX

Ejaz was very helpful and knowledgeable. He found the list of 12 plumbing items we needed for our…read moreproject in 15 minutes. He really did save our project after a well known big box building supply store failed us. And, the cost was NOT more @Ferguson.

Nothing to do with Ferguson MO which may be a good thing…read more It's not a great store, but it doesn't deserve some of the awful reviews that it gets. Yes it's expensive and yes the service isn't great, but it has a bunch of different options and it's good for browsing for sure. One of the best stores of its kind for browsing, I might add, and in some ways I think it's better than Bed Bath & Beyond honestly. And it has pretty good prices on lighting too and a lot of other places don't these days. I wasn't sure between 3 and 4 but Barbi insisted on 4.

Grill looks brand new! Great job and communication. Would definitely recommend. Had availability…read moreshortly after I texted, which was super convenient.

Their cleaning of my Weber Summit gas grill was OUTSTANDING! Got all the carbon residue from the…read morestainless grill grates and the "flare-up" bars underneath the grill grates. Arrived at our home at the scheduled time. Highly recommend!

Avoid this Ace Hardware location. I brought in a screen for repair, and the first attempt was…read moreunsatisfactory and had to be remade. The replacement was also unsatisfactory. When I raised my concerns at pickup, they were dismissed rather than addressed. Everyone makes mistakes. What matters is whether a business stands behind its work. After two unsuccessful attempts and poor customer service, I lost confidence in this store and would not return.

Great hardware store, glad to have them here in Katy. So much nicer than going to Home Depot or…read moreLowe's because it is easy to get in and out of. Usually find what I am looking for but when I can't there is always the larger stores. I read some of the negative reviews (very few) some people have left on their website and I couldn't disagree with them more, this is a great store to shop in. I guess some people just can't be pleased!

Everybody was very helpful and kind. A big thank you to Angel who stood by to help while I spoke…read moreforever on the phone for the person I was buying for.

This new Home Depot has what I need and is much closer than to my home…read more I'm a regular at hardware stores because I like to DIY stuff like furniture, greenhouses and whatever. I use the Home Depot app when making my shopping list and from the app I note what aisle/bin my target is hidden in. If the store doesn't have what I want they will order it for me and ship to my home or the store. Often I find the prices are lower than competitors, even Amazon and Walmart.