Great place for all your grilling/outdoor kitchen needs, including a nice selection of Akaushi beef. The staff is very friendly and helpful. It's great to have a store like this in the neighborhood! read more

Wonderful customer service! Great prices, super helpful and the owners are out of this world! Will definitely be going back to give them more business. read more

The guys in the shop are super helpful and friendly We've had to have our Hot Rod replaced a couple of times and they've always gone above and beyond to help. The briskets that they sell in the shop are always fantastic. Also they're super knowledgeable when it comes to tips and recommendations. read more

We were considering getting a smoker/grill and stopped in to see what Texas Grill Shop had to offer. I was greeted by David, who did a great job of listening to my questions and helping me to understand what the various options were. I gravitated towards a Kamado style vs. traditional style with specific interest in the Kamado Joe. I left to think about it and to do some research with my plans being to return the next day. While researching the Kamado Joe, I found a different local retailer had the same unit on sale. The next day I called your store to inquire about price matching. Unfortunately, Gus (manager) answered the phone and informed me that David was not in at the time. I let Gus know that I had come in the day before and was considering the Kamado Joe. As soon as I mentioned price matching, he cut me off and proceeded to tell me that no one would have it for less unless it was a floor model or damage unit. I informed him that was not the case and repeated my question about the price matching. Gus asked what the amount was and were did I see it. After I told him, he started bad mouthing the other retailer. I repeated my question about price matching and finally got an answer that included him telling me that I needed to bring him written proof and he would let me know. I found his approach on the phone to be somewhat unprofessional however due to my experience I wanted to give David the sale. My wife and I dropped by the other retailer and confirmed the unit along with the pricing. Went back to Texas Grill Shop to share the details and purchase the unit. David was there however with another customer, there was another sales person that offered to assist us and when I communicated to him about my price match inquiry and the call earlier he ask that I hold on so that he could get Gus. Gus turned out to be worse in person than he was on the phone. He was condescending, rude, argumentative, and dismissive. He would not listen to me nor allow me to complete my statements. Gus not only informed me that I did not understand what price matching is nor how it works. He even attempted to play on words related charging $100 for delivery by telling me that if I wanted him to price match that the price match would be an additional $100 and delivery was free. Gus also attempted to challenge me on what information David had provided the day prior regarding the contents of the purchase, specifically the cost of the cover and the delivery timing of the unit. Just before we were at a point of walking out David was made available. David came over and confirmed the information that was already shared with Gus and took over the conversation with us. We decided to complete the purchase with David, who was able to deliver the unit later that day. I wrote a letter to the owner to inform him of our experience and to provide him insights to Gus' behavior of Gus and the impact his behavior has on the customer experience. Being candid, we would find it hard to do business with or inform friends about Texas Grill Shop if that experience means there would possibly be an interaction with Gus. We really appreciate David's professionalism and customer care. read more

What great experience. Customer service was exceptional over the phone. Purchased a green Mountain grill Daniel Boone. Ordered on Tuesday and got free delivery and assembly on Thursday. I highly recommend Texas Star Grill Shop. Thank you. read more

Great, as in superb, customer service from Pete and Viet. They went above and beyond in helping make sure I got the grill I need, not necessarily the one I thought I wanted. They deserve your business! read more

Incredible service and egg-ccesories . Aka Tri tip off the hook. Incredible meat selection. read more

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Would not purchase anything at this business, great customer service to get your business, but after your purchase they have Horrible customer service and are quick to offer zero of that great service at time of sale!..Quick to reference 90 day return policy!..even when grill was used 2 times!.. Much different service when we went to shop and purchase, and while grill was purchased BARELY passed 90 days, wasn't installed until last 30 days and had used 2 times, 3rd attempt would not work. And the fact that policy is 90 days, or falls under warranty, it was the rude, not our problem attitude when called about issue, not sure what happened to that GREAT service when purchasing , oh!..they got our business!..Would not EVER do business with them and will let anyone know when looking for this type of product know, Buyer BEWARE, go somewhere that values their customers and their business! Unless they want a 2 use grill, and zero support from place that was quick 2 take your money! and quick 2 tell you, not their problem! read more

This a certainly a gift to the area. They offer the widest selection of grills anywhere and are competitive in their pricing. After I purchased my Memphis grill there the best thing for me is the Great quality meat at great prices. It not your HEB beef mind you but the products to take your grilling to the next level. You won't be able to go back. read more

Awesome place. The team at TX Star Grill were helpful in answering all of my kamado questions and the service was fantastic. I decided to go with the big Joe and the team at TX Star Grill had it delivered and assembled within 24 hours! Can't wait to Grill out and smoke some stuff! Thx TX Star Grill!! read more

I was in the market for a Pitts and Spitts smoker. I stumbled across this company online. I saw they were including the larger wheels on the 1250 model at no cost. I ordered it on their website and was surprised there was no shipping fee, it actually said free shipping when I put in my address. The next day I get a call that it was a mistake and shipping was $650 for the one grill. I told them I'll think about it and my purchase was promptly refunded. Two weeks later they emailed me a 20% coupon for 1 item. This time I called to make sure it was good for me, I spoke to same guy as before and he told me sure, gave me the price plus shipping and I gave him my credit card which was instantly ran for the amount. I received a email receipt. All good I'm getting a new smoker. A couple hours later I received a call telling me they would lose money bla bla bla. Are you friggin kidding me? just excuses of how the owner said no. I received no call from owner to make things right (which is what I would have done) So that's twice they took my money. I was told if they ship that Pitts and Spitts will not give me a warranty. I called manufacturer and that's not true. Dealers ship these all the time. This is a shady business who and not interested in customer satisfaction. I guess I'll look for another brand and dealer. I'm quite disappointed. read more

Great service, purchased a Komodo Joe (Big Joe), the staff was very educated on their product and helpful.

So glad they were open on Labor Day!!! We were cooking a brisket and almost ran out of pellets. Texas Star Grill saves the day! Thanks guys!!! read more