I want to share our experience with Westshore Roofing, who helped replace our leaky old tile roof in our home, replacing with asphalt shingles, replaced gutters and downspouts, and installed gutter screens as well. We worked very closely with Terry Zheng, who we have worked with before, and is a trusted agent for us. Terry came out and inspected our roof and saw the extent of the repairs needed, and fairly quickly recommended a whole roof replacement, given the age of our home and roof, the conditions seen upon inspection, and the surrounding neighborhood homes. We got other bids and quotes of course, and others thought that some patchwork repairs would be good enough. Terry was very consistent in his recommendation, and said if it were his home, he would do the whole roof repair. After comparing quotes and discussing with our family, we decided to go with Westshore, thinking that a whole roof repair would uncover all issues, perhaps cost a bit more than patchwork repairs, but would give us the certainty that all parts of the roof would be looked at and repaired. In retrospect, that decision was the best decision we could've made.
Terry gave us a quote for the roof repair, and gave a rough estimate of the wood needed, but said that they wouldn't know the extent of the wood repair until the existing roof was removed. And as it turned out, the extent of wood damage was significant, and ended up dramatically increasing the cost of the repair. But, as we calculated, the patchwork repairs would have also been very expensive and would take more time if we continued, and it would only partially address our issues. With the whole roof repair, we were more certain that all issues of the roof would be resolved.
The overall experience, from demo to install to finish with their main crew of 4-5 workers was first rate. They were on-time, professional, cleaned up everything, and didn't ask for any money (save for the $1000 deposit) until all of the supplies were purchased and repairs started. Once the wood repairs were known, Terry gave us an "all-in, no-nonsense" quote, and they stuck to that. A separate gutter crew came in after the roof was complete to install new gutters, downspouts, and screens. And finally, a touch-up crew came up to clean up some things we mentioned, all with no additional cost. Initial and final inspections passed with no issue. We paid our final balance once everything was complete, and never got any hassle from the company.
Communication with the front office (Rob) was smooth, all of our questions and requests were answered promptly, and the roof looks great. We are very happy with the final product and service and would absolutely recommend Westshore Roofing to anyone looking for roof repair or replacement. Thank you, Terry, and all the crew at Westshore Roofing for a great job, we really appreciate your professionalism and hard work to fix our roof and of all of the details that went along. read more