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    Western Sewer Cleaners

    5.0 (3 reviews)

    Services - Western Sewer Cleaners

    Plumbing inspection

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    Lenox Plumbing - Two 50 gallon water heaters were replaced with one Navien NPE-240A tankless water heater

    Lenox Plumbing

    (59 reviews)

    So here's the scoop--several years ago we had another company come out and replace our pipes in our…read moreold house. They did a good job but when I asked them about some follow up work, most notably the stack drain in our home (which was beginning to rust where it takes an 90 degree turn) the guy who did the work (not the initial guy we worked with over there) quoted us a really high number for the repair and basically instilled the fear of God in us re: the job (e.g, it's going to go any minute now, it's going to take tearing apart your kitchen to get to this stack, it's going to cost a scary amount of money, etc). Needless to say, as first time homeowners my husband and I were pretty terrified and didn't have the money or the energy to deal with demos, renovations of our kitchen, etc. So we did what any normal person would do in this scenario--we ignored it! And so we basically pretended the problem didn't exist for 2.5 years, all the while holding our breath that this thing was going to leak at any moment. Finally, I got so nervous about this that I decided to be brave and get a second opinion so I sent the awesome folks at Lenox a message here through Yelp (via the new "get a quote" function. Try it, it's awesome!) to just see what they had to say and through messages we set up a time today for them to come by and take a look. I'm SO glad we did this. Chris came promptly at 1pm (we were given a window of 1-3pm) and took a look. And praise be, he told us the problem was not that bad and we had several more years in it before we really need to do it (the complete opposite of the other guy who was trying to get us to commit to a multi thousand dollar job in a matter of months). He told us he'd recommend that we wait a bit longer and replace it when we plan on doing some other home renovations (which we've been talking about doing in the next few years anyway). He said they'd be happy to do it for us if we wanted but it wasn't really necessary yet so why rush it and do demo twice if we don't need to. Basically he really put our fears at ease and gave us a more workable timeline, which made is so much less stressed about it. What I really loved, though, was how complimentary he was about our house and how he didn't seem phased by the job itself. We've had so many contractors, plumbers, etc, give us a hard time re: our nearly century old home and complain about how much extra work these types of jobs are. The previous plumber who did the pipe replacement just moaned the entire time about the job (I'm beginning to think he didn't want to do the job which was why he made it sound so terrible). Not Chris, he loved the character within our home and seemed really supportive of making sure we do it the right way to keep the integrity of the home intact. So so grateful! So we've decided to hold off on that job for a bit longer. But in the meantime I did ask him about a leaky faucet we have in the basement bathroom sink. He took a look and is going to email me a few quotes with two options: replacing the faucet altogether and just repairing it. We'll have them come out soon to work on it and I'll update the review once this is done but I have full confidence they'll do a great job.

    My fiancé was quoted a price of $216 by Patrick to replace a bathroom vanity. In the meantime,…read morewater lines broke and wanted to hire this business to repair all plumbing issues. Calls were met with indecisiveness and skittishness; they never came back to finish the job.

    Rork Plumbing & Piping Service - untitled

    Rork Plumbing & Piping Service

    (18 reviews)

    Rork has cared for the home we live in for several years, including at the start of the COVID…read morepandemic. Unfortunately, since then, their team (which has been reduced to Keith and Rob) has decided, regarding what Keith refers to as "the so-called pandemic" (now in its delta variant surge) that mask wearing is "not healthy," and refuses to mask in customers' homes. They also assert with minimal promoting that they refuse to be vaccinated. Upon entering our home and being offered a mask, Keith was quick to deliver his message. We are sorry to have to part ways with Rork, but feel it is important for people to understand that they are unwilling to respect customers' minimal, reasonable requests for safe public health practices, and frankly more interested in having an unscientific political debate than in fixing your shower.

    Too bad there are not zero stars to select. They estimated $430 for a $15 water intake valve…read morereplacement. The average repair price for this type of service is $120. I bought the replacement part at Lowes for $15 and installed it in 20 min. Come to find out, their diagnosis was wrong and it wasn't the issue. The issue was a leaking tank floor screw gasket. I can only surmise that they misdiagnose in order to repair and then add on additional repairs. A few days later I received a thank you card with biblical quotes related to 'repentance'. I called Keith Rork and was very quiet and polite explaining my experience. He is a nasty, unstable man yelling so many accusations at me I lost count. His only explanation for egregiously inflated prices was the cost of doing business he passes to the customer. He said he talked to "people like me" all the time, so evidently he gets a lot of complaints. I requested my $50 service call fee back for the misdiagnosis, to which he laughed. Keith Rork is the one that needs repentance. He's a thief.

    Western Sewer Cleaners - plumbing - Updated May 2026

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