I had 2 faucet leaks: kitchen sink & bathroom sink. 2 plumbers showed up empty handed. Came in nice service truck. -0- tools - I asked "Where's your tools"? ... thus I believe they knew they were NOT going to 'replace' my washers as I thought; NO I was told I needed to replace both my whole faucets... $400 each for the replacements + installation .. I said replace the washers (which is probably ALL they needed)...they told me because of "ceramic discs" inside faucet ???? they couldn't guarantee washer replacements and would probably fail anyway thus 'replacements'. **So I went & bought my own faucets x2 from Home Depot. Both my faucets + toilet seat = $172.00 total vs $800 + + installation for theirs. * When I called office BEFORE they arrived, to ask Brittany IF they gave Senior Discount - she said "YES, either 5% or 10% - the guys will know." Ironic she didn't even know WHAT the Sr discount was?? After giving her my address; she identified me as "You're the lady having both your bathroom and kitchen faucets replaced". I said no, I'm just having them fixed/repaired." - - - So, these guys knew before they got here that they were not repairing anything.... no option other than to replace!! Faucets alone would be $800 + installation! I agreed to have the work done...but I would get my own faucets. They returned a week later. 2 plumbers done in 1hr. ** I NEVER rec'd any paperwork, nor a receipt ... I made him write receipt in long hand on sheet of legal pad paper; so I was signing my name ON his phone - without even seeing anything... That was very dumb on my part too... I will never do it again. Even the written paperwork that came in mail a wk. later showed me nothing ... it did show my signature however! Payment time... he told me $750.... I had to remind him to rebate my Trip fee of $75.00. I wrote ck. for $675. Only to realize afterwards that he did not give me my SR discount. which turned out to be 5%, so I was overcharged $37.00 which I did eventually get back few days later after I went there to inform them of their error. I will never call them again. Rip-off artists. My work is still NOT guaranteed since I went & bought my own faucets and didn't use theirs! a Dis-satisfied customer. I wish I had done a Yelp review check BEFORE I hired them. read more

We called Five Star Plumbing on January 22nd when we were flying overseas that night. They responded promptly and were even able to send someone over that day due to another cancellation. Their expertise is always superb, everyone who comes here is friendly and a pleasure to have them in our house. Their estimates have been accurate. We have an older home so the plumbing has been tricky but we have been completely satisfied each time we use 5 Star Plumbing. Mariya Fogarasi read more

Two plumbers showed up to change a valve, and were unable to turn the water off that I turned off 4 days ago to change my kitchen faucet. they were here for about ten minutes and still charged me $75.00 and accomblished nothing! read more

this company has very poor and unprofessional communications. Spoke with a gentleman on 01/05/2026 inquiring about replacing a toilet and installing a gas line for a gas stove. Was told he would call me or text appointment on 01/06/2026. NO call or text. The company's web site chat feature does NOT work. Tried to kook an appointment online could only get the next day. send text message/email. Got a phone call from the company, then I was told they DO NOT install the gas line. Wasted my time. I would recommend anyone that does not communicate openly from the start. Poor communication poor quality work! read more

Contacted 5 Star week of Nov10, 2025 for low water pressure in kitchen faucet and sprayer. They sent Chris Bain plumber, and he shut down water and told me I had to have whole new faucet. Moen equipment under lifetime warranty so I ordered replacements 5Star was to return when Moen shipped, I asked Chris cost he said $250-$350, I SAID OK. In replacement Moen rep asked why my plumber advised whole faucet not just the cartridges and diverter valve, I had no answer, she said she would ship as requested. On 11/12 I had surgery for total knee replacement very difficult to be without water in my kitchen. On 11/18 Chris Bain returned spent 3 hours removing a faucet, 2 handles + sprayer. He replaced with new Moen atop sink but used existing old parts from under sink. When he was leaving, he had packed up the large box from Moen with old & many new parts including water lines, I asked him to leave them as I keep all related products to any home repair especially new and extra, he just said, "no, I am taking these". The final bill went to $550 without him advising me before and he removed several hundred dollars in Moen old and new. I let it go just thinking I post surgery and need no stress. As I began to use the sink the faucet is wobbling and not screwed down as well as the sprayer is continually leaking under the sink. Called 5 star and asked someone be sent to repair and asked also, "have Cris Bain return the parts he took with him. The office manager (owners wife) immediately said "hold on, none of my techs would steal anything from your home and it crazy for you to say". I calmy asked she send repair and the parts. Chris Bain arrived today 12/11 pounding on my front door aggressively pushed in with his camera on and loudly announced "you and I are going to have a conversation, you accused me of stealing" and raged on walking aggressively toward me (75 years old, new knee replacement) and continued to accuse me of lying about telling him to take parts. He said I heard the faucet break and new it was unsalvageable, I did not. I told him to drop it and he continued to tell me "oh no, you are going to resolve this with me. Chris is about 6'2'' and 200 lbs. I asked that he just repair the poorly installed leaking faucet and sprayer and leave ASAP, again persists that I will listen to him because I am wrong. I have no reason to lie about this man or accuse him falsely, stress is dangerous to all and I am trying to minimize that to heal. He continued to escalate until I turned on my phone but had to proceed move to my bathroom because he was getting scary. He refused to repair sink, went to his vehicle at which time I locked the front door and called the Ann Arbor police. I will pursue this thru all channels as I am now out $550.00, a terrible installation leaking under my sink and 5 Star fully support Chris Bain's abuse of me and declines to return to my home even after police requested they bring back equipment taken. He took all that time to remove a simple faucet in order to resell, 5 Star has a parts department, and this is how they roll. read more

5 Star Plumbing - The faucet Chris Bain took without permission. - Plumbing Near Me - Taylor, Michigan

Need general construction for doing commercial jobs Add wall and tile we're doing the electrical and plumbing read more

Mark is an expert. He identified my flush gasket in 2 seconds. Thanks to 5 Star Plumbing, I was able to solve my problem same day.

Just wanted to say thank you to Mark for helping me out how to cap off my gas line. He took a look at my pics I took and told me I could easily do it myself and he explained to me how exactly it was done. Not many people would of took time out of their day to do that for someone. Thanks again Mark!! read more

5 Star Plumbing serviced my personal home. They replaced all of my toilets, several faucets, and unclogged a bath tub drain. They were professional, provided me quality service, and all for a reasonable price. The service technician left my house spotless. Great experience! read more

Found the part (dual utility basin drain assembly) based on a phone call. I drove over and they had it for me together with some advice on how to remove the old and installation details for the new). read more

The customer service in this shop is outstanding. Never in all my days did I have the shop owner(?) sent me home with the materials for the job AND the tools to do it. Mark took his time to explain how I would do the two jobs, and gave me alternatives - I need to run a new water line to the fridge, either thru the floor to a water pipe in the basement or to the sink. He sent me home with all the pieces I would need for either way I decided to go. I also have a leaking basement toilet that is old style (tank and bowl are separate) and needs a new elbow and tapered thingy (spud?). Yea Mark told me the names of these parts but my brain forgets anything that isn't beneficial on a day to day basis. So he also sent me home with the tube cutter and special wrench necessary to install this part. Mark wrote it all up on a receipt and obviously took down my information so I can return in a week after the jobs are completed and pay for what I used and give back the parts and tools I didn't use. Nothing short of AmaZinG. Thanks Mark!! read more

5 Star Plumbing - Back entrance - Plumbing Near Me - Taylor, Michigan

See all

Discovered these guys on a Saturday past 12:00 when everyone else is closed, so I was simply lucky to go there the first time, where they instantly recognized the cartridge I needed, allowing me to turn the water back on in my house that day. From the first experience, I decided to return to get the parts needed for a sink project. In about five minutes based on my simple drawing, the guy working the counter had a solution engineered for me and ready to go with a complete, logical explanation of where all the bits and pieces go. I've never gotten that type of service at the big boxes. They know I'm not a pro, and I know I'm not a pro, but they don't treat me like some foreign object off the street, and I really appreciate that. This is definitely my go-to plumbing store from now on. read more

This store is great for everyday plumbing needs. Staff was friendly and helpful, and quick to answer any questions I had. Would definitely recommend! read more

There was water leaking under my kitchen sink. Searched on Yelp, Google, NextDoor, etc. S & W Plumbing could send someone out in an hour or so, which was great, as others I called were either booked for days or never returned my call. Tom? (not sure, don't remember his name and no name on receipt) arrived promptly, was friendly and courteous, diagnosed the problem (needed a new jam nut and washer on my garbage disposal --apparently the two year old original had been over-tightened). He replaced those items, and everything was finished in about twenty minutes. The two star review is because of unfair business practices and over-charging customers. When I called, I did ask about their hourly rate and was told that they don't charge by the hour. Cost depends on what we have to do. However, he neglected to tell me that they do have a minimum charge of $125. That seems outrageous for a simple job that took 15 min to complete. And I should have been informed up front when I asked about their charges. I don't like dishonest business owners who deliberately take advantage of customers. read more