They tried to fix a leaking shower and failed twice. We paid the service call fee, plus the cost of the new part. When that didn't fix the problem, it took several phone calls and several weeks for them to come back out and they told us to buy a new shower head and put it on ourselves. Then, we called back to say that didn't work, played phone tag again for weeks and, in the end, they said they didn't know what to do, accused us of asking for free service (we NEVER requested anything for free) and said they didn't know what else to do. The owner was incredibly rude on the phone. Unbelievable that a plumber can't figure out how to fix a leaking shower faucet and then says they don't really want to come back out to research the problem further. read more