We had a full system replacement. Sal and his team set the standard for professionalism from start…read moreto finish, from the initial assessment to the final walkthrough. Sal is clearly in the right business -- knowledgeable, thorough, and genuinely engaged. It felt like a partnership, not a transaction. The install team, led by Gabe, arrived on time and fully briefed. I didn't need to repeat any detail or hover over their work -- they came ready and made the whole thing look routine. Sal stopped by to check in half-way through and made sure everything was on schedule. The entire job was completed in one day. Our home was left spotless, and the work itself was clean and precise. Couldn't be happier with the outcome. Highly recommend.

Thorough and effective inspection to our AC/heater! Works just as well as it did when we purchased…read moreflour system in 2016.

It says a lot about a company when they're willing to be open during a busy holiday weekend like…read moreMemorial Day--and even more when the owner personally shows up to handle the repair. That's exactly what happened, and we're so grateful that Alex came out to help. He responded quickly to my online inquiry and was able to schedule a visit just a few hours later. Our guests at our rental property had reported that the AC was no longer cooling, so we needed assistance fast. Alex arrived with a smile and got right to work. He was friendly, professional, and genuinely pleasant to work with. It's rare to receive this level of customer service from a technician, especially on a holiday when most people are spending time with their families. He quickly diagnosed the issue and replaced the capacitor. He also explained that the new capacitor was made in the USA, unlike the old one that had failed, and that it comes with a 5-year warranty. I really appreciated his attention to quality and transparency. Thank you, Alex, for your outstanding service, quick response, and willingness to help on such short notice. We highly recommend your company and will definitely call again if we ever need HVAC service in the future!

Vladimir was a little late, but took care of everything. Very detail oriented and explained…read moreeverything to me so I could understand. Perk: took a look and assisted with troubleshooting my QuietCool system. Recommend Vladimir!!!

Flexible scheduling, quick turnaround, great price!…read more Samuel was my technician and he is such a wonderful person - helped troubleshoot an issue with the AC unit and thermostat, got the job done quickly! I will definitely use Carter Heating & Air again!

It's been too long without writing a review of Carter Heat & Air. My fault! We always hope for the…read morebest when calling for service on systems in your house. But it's really rare (in my experience) when a service company not only exceeds every expectation but continues to year after year. Krystal is incredible and her attention to follow up and personal communication is the best I've experienced. My system is not new but we did have a new Ecobee thermostat installed a few years back. Huge fan of this company and I'd recommend to anyone! They installed it easily and works (worked haha) perfectly until we had an accident in the attic (by no fault of theirs) that damaged the wire leading to the thermostat. Billy shot right over and diagnosed the issue due to his electrical smarts (and that he can fit up in my attic the size of a mouse trap). Sorry Billy. With old houses and older units, like ours, sometimes rewiring can be really difficult and many times not the best solution. Which was the case in our situation. Instead, the best fix for the wiring issue, was no wiring at all. Thank you technology! Billy suggested installing a wireless remote transmitter on the furnace that could talk to my favorite Ecobee thermostat. Simple solution to an old house problem. The system is up working properly now and it was all done quickly and with no stress. How many times can you say that with a non functioning system in an old house! From the techs and their attention to detail and Krystal and her epic work and customer support, they have my business for life. Feel free to reach out if you have questions or want a more detailed account of my experience with Carter Heat & Air. They 100% deserve a huge shoutout!

Chase took over when I was purchasing my home and there was miscommunication with chase taking over…read morebut since Emily and he have helped me and I let them know I want to work with them he replaced filters and working great At his advice I need to do dime things to help make it better for me and his service He and Emily are great

I need to give this company their flowers. I needed a new unit and furnace. The one i had in my…read morehome was 21 years old. I had at least 10+ other independent contractors and companies come out over the span of 2 weeks and provide quotes. However there was always an issue with pricing/ equipment/ professionalism/ communication etc. Morse & Bailey was different. They got right back to me, and provided a concrete contract that outlined the timeline of the work, the brand of equipment and a very fair price and warranty. They were timely with their responses. They are even military friendly and provided a discount. More than happy with the installation and my new unit and thermostat. Thank you Ms. Emily and Mr Chase.

I thought Comfort Bro reviews were fake because they were so highly rated…read more Then I got a couple quotes... Their service was great, uniquely offered rebuilding only part of my HVAC that had failed, and was half the price of ASI and Allegiant. Action (sells through Costco) was the only close price to Comfort Bros.

HVAC man came to House and d was super Nice but 6 days later…read morestill waiting for my written estimate On computer promised by days end.. I would not recommend because of poor customer service.Sadly, how do you stay in business? We have hire another El Cajon Very reliable company.

Installation crew was great. Thoughtful, courteous and kept us informed on the plan for each day…read more Equipment has worked great for the couple years we've had it now.

I can't say if their service is good or not, but they are misleading in their advertising. Both…read moreYelp and Google indicate they are open, however their call center is only open weekends. They are only open Monday through Friday and calling on a Saturday, they said they could forward my info to the main office for Monday to even call me back to set something up for later than that. I think that's totally fine, but when my air broke on a Friday PM at like 6 and I was looking for weekend service, they advertised poorly and aren't able to help.

I called one of the larger AC "repair" shops to help get my furnace running. After 20 minutes the…read more24 yr old tech told me my system was too old, had to be replaced and he wouldn't even attempt to repair it. I asked my friends if anyone knew an old school baby boomer AC repairman, and one sent me Mick's info. My family now has heat again. Mick confirmed that I should replace it soon, so I'll be having him do it in the Spring, but he bought me time so we can budget and plan it out. He looks too young to be a boomer, so now I have a guy for the next 10-15 years (hopefully).

So the Central AC in my house stopped working on Friday evening , I didn't know who to contact,…read morethere are so many places but we came across Mick, he arrived at our house on Tuesday because that was the soonest I could get off, after looking at the system he replaced the contact but still didn't work, the circuit board on the main unit in the attic was bad, he then found one in Escondido and drove there and picked it up, came back and installed the unit up in the attic when it was at least 150 degrees up there, Mick is great at what he does and I highly recommend his services, if you want a good honest and fair man to fix your AC call Mick, I know from my point ,he has a customer for life.