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    Western Firearms

    3.6 (41 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 months ago

    Services - Western Firearms

    Gunsmith

    Western Firearms Sporting Goods Photos

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    This place is unprofessional with there business on selling guns I had purchased a gun there.they said it was a 10 day hold then pick up the gun after the hold is done. So I waited those 10 days I called the place and the owner of the store couldn't even me any date the gun was coming. then I call him again couple days later on and same answer,it's been 28 days since I haven't gotten no answer from him. Please read all the reviews this happened to many more people,they just hide there comments!!

    Winchester 22LR

    Currently purchasing a riffle , what a place and very straight forward. As a first tie buyer even answered some of my questions without any hesitation. Shout out to Ryan

    Thanks for the awesome trigger install

    See all

    9 years ago

    Helpful 0
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    Page 2 of 2

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    Review Highlights - Western Firearms

    I came to western firearms because a good friend of mine told me I could take the firearm safety certificate test here.

    Mentioned in 2 reviews

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    Columbia Factory Store

    Columbia Factory Store

    (70 reviews)

    $$

    Shout out to the best Sale Associate RICHIE at the Columbia Factory Store Citadel Outlet! Thank…read moreyou for being so Attentive, Kind and Helpful! You truly went above and beyond! Words cannot describe how you made my shopping a breeze. You deserve nothing but the best! We need more genuine people like you in this world! You are an asset to this store. 5 star customer service.

    One of the worst customer service experience I ever had at this location. I was trying to buy some…read morewater repellent shoes for my wife and politely ask for a price check if these shoes were eligible for $20 promotion that I received through their company emailed. This rude female associate with braces just rung it up and when I asked if there was a discount, she just said just wanted me to proceed with payment. Upon looking at the receipt, there was no discount and i asked her did I get a discount with this purchase. She told me that she was not aware of this promotion and that I "demanded" a discount from her. I immediately asked for a refund and she processed it with a smug smile on her face. I told her that I never raised my voice to her and I never demanded a discount. She had no respect for the company and when I told her that I plan to for a formal complaint, she said "go ahead, they (Columbia) will never do anything". So she is basically an incompetent peeson. When I asked for her name, she will never give it. She did not wear her name tag on purpose so she cannot be identified. In terms of corporate, she violates dress code, does not know here promos, has a listening problem, and disrespectful especially when she called me old. I am old but this shows me who she truly is that you would blatantly discriminate old people. Her coworkers Giselle and Alex's had to be on her side and i get it, but a great piece of advice, this person is not worth supporting. She will only drag you down.

    Addax Tactical

    Addax Tactical

    (226 reviews)

    $$$

    I have thought long and hard about posting this review. I truly am a huge supporter of any local…read morebusiness, but the end result was too disappointing. I have to leave this review. I try to support small local businesses whenever I can, especially ones in my own neighborhood. In early January I stopped into Addax Tactical while I was out riding my e-bike with my dog. The staff were friendly, they were cool about my dog being there, and they even let me bring my bike inside. My first impression was positive. A little later I went back to order a rifle. I wanted a Henry Big Boy .357 Lever Action Rifle. They didn't have it in stock, and I was told it would take about two to three weeks to arrive because the SHOT Show convention was coming up. While doing the paperwork, I also decided to purchase a Ruger 10/22 so I could complete both purchases with a single background check. I left a deposit of about $1,200 toward roughly $2,000 total for the two rifles. Both rifles are very standard models that most gun stores typically have available or can obtain quickly. I could have easily purchased them elsewhere, but I made a deliberate choice to support a smaller shop in my neighborhood and was willing to wait the extra couple of weeks. Based on the timeline I was given, I expected the rifles to arrive by late January and to have them in my possession by mid-February after the required 10-day waiting period. That didn't happen. After three weeks I called to check on the order. Nothing had arrived yet. I waited another week and called again. Still nothing. The responses were always very casual, with little explanation other than that the rifles had been ordered. Around six weeks into the process, I was told the Ruger had arrived but they hadn't called because they assumed I wanted to pick up both rifles at the same time. I went in immediately and started the paperwork to take possession of the Ruger. During that visit I learned something that had never been mentioned before: the Henry rifle had not actually shipped yet, and the shop generally places firearm orders in batches rather than ordering individual rifles. This was the first time I had heard that, even though the original estimate had been two to three weeks. At that point I agreed to upgrade to the octagonal-barrel version of the Henry since I had always wanted that model anyway, and I was told the change would not affect the delivery timeline. After the 10-day waiting period I picked up the Ruger and again asked about the Henry. The answer was still that it had not arrived yet. By this point we were about eight weeks into the process, with no clear timeline. About a week later I called again and received the same answer. At that point I decided to cancel the Henry order and request a refund. I was told the refund would come from accounting and that I should expect a check in two to three weeks. After two weeks I called again and was told it could take up to 30 days. I eventually went to the shop in person to check on the refund. This time I was told I could not bring my bike or dog inside, even though I had been there several times before with both and it had never been an issue. Eventually I received a call saying the refund check had arrived. For the sake of transparency, I'm writing this from memory without the receipts directly in front of me, so the dollar amounts may be off by a few dollars either way, but the numbers below are very close to what was paid and refunded. When I picked up the check, the amount returned was about $370 out of the roughly $1,200 deposit I had paid. That means that after roughly 12 weeks, the final outcome of this transaction is that I effectively ended up with a $830 Ruger 10/22 -- a rifle that typically sells for a few hundred dollars at most gun shops. Even assuming some type of restocking fee, it's difficult to understand how that result makes sense, particularly for a rifle that, according to the shop, had not even shipped yet when I cancelled the order. I went into this purchase specifically because I wanted to support a small neighborhood business like Addax Tactical and was willing to wait longer than usual to do so. Unfortunately, after the delays, the lack of clear communication about how orders were handled, and the final refund outcome, the entire experience ended up being extremely frustrating. If you're considering ordering a firearm here, my advice would simply be to make sure you clearly understand the ordering process, timeline expectations, and refund policies before leaving a deposit. Posting this simply to document my experience so other customers know what to expect when placing a special order here.

    Long time client. Counter dude very helpful 5 stars. The dude that came out the back stating "I…read morecannot dry fire, only at the range" ruined the sell 100% Im a trigger guy, so going from glock universe to other triggers is a big deal. Dry fire/ trigger pull/ reset is important. I get the remark, just understand what customer needs are first then, ‍

    WSS

    WSS

    (14 reviews)

    $$

    Hi, I wanted to make a review. This young girl named Celeste helped me out and was being so polite…read moreduring this crazy Christmas hours. She didn't help me out once but twice I hope the owner gets to read this and appreciate they have such a good employees mean her Celeste, the girl on the cashier she was not as nice as Celeste. I hope wss appreciates they're good workers and what good customer service they have like Celeste did.

    As soon as we entered this WSS we felt very welcome.A very nice and helpful man named Luis Martinez…read moreasked us if we needed any help finding a size, and he didn't have to do that .I say this because he could have just been very rude and careless .But Luis was just different.he actually cared about helping us , and I never felt like he was just doing his job.Instead he made us feel welcome and at peace.So since he asked us if we needed help finding a size we told him we needed a 6.5 size in white Air forces.He looked everywhere and then told us he swore he saw that size .But he still went out of his way to try and find the size at another store.But he still wouldn't give up.His co-worker told him maybe in the back of the store(because they have to put them there because they have no other space to put them).He the found the size of my shoes.We went to the cashier after thanking him, and he told me"Lucky u , I wish I would have gotten 2 pairs of shoes when I was little" ( I checked out with 2 pairs of shoes).I then replied to him by saying that, " It is because my birthday is coming up soon" , and as I said earlier he cared .Because he cared he asked me " really? When is ur birthday" I told him " August 2".He was so nice that he told me " okay then since ur birthday is coming soon I will give u my store discount".I said " Really , thank u thank u so much".After that we left.I will conclude by saying Luis Martinez helped us out from beginning to end,and he never gave up, aside from that's he was caring , and because of that he deserves everything in the world. Sincerely samantha delgado, and Aurora Delgado

    Rifle Supply - 12/08/2023 RS-15 Semi Automatic 5.56/.223 Rifle

    Rifle Supply

    (378 reviews)

    $$

    Needed some Gun smith work on my AR. Looked around a few places and there 5 star reviews caught my…read moreattention! Stopped by and as soon as you enter the door you are being greeted by A1 staff! Proceeded to fill out paperwork and was given an eta of no more than 5 days out. Went on my way and got a call 3 days later than my Ar was all ready! Picked it up and got a few mags and ammo while I was there! Fast forward to my visit on 11/08/2021 my 10 day wait period for a new

    I didn't want to leave a poor/neutral review for RS since I've had many great experiences with the…read morestaff here and have purchased multiple items from this store in the past. However, my most recent visit has been frustrating. I dropped off a handgun at the end of November for three services and was quoted 6-8 weeks max. I had planned to attend a training in late February, so based on that timeline I expected to have my handgun back by the end of January. We are now approaching 15 weeks, and my firearm is still not ready. Can't even reschedule my class as the staff has been unable to give me a date each time I've called. I didn't want to leave a negative review because my previous experiences here have been great, but this delay is honestly unreasonable. If I would have known the turn around time I would have skipped on services. A friend of mine dropped off his handgun at a different shop for the same services and had it back within a month. I am paying full price for 2 of the 3 services so I might as well have just taken it to the other shop.. I would still consider purchasing items from this store, but unfortunately I will most likely not be returning here for gunsmithing services.

    Western Firearms - outdoorgear - Updated May 2026

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