I've used Westedge a couple of times to mount up tires I've purchased on the internet, and have been happy with the service and the price of the service. First time was a pair. He mentioned he could beat internet pricing for the most part. I told him I'd buy some tires from him next time. Then I promptly forgot.
I had to replace one new tire that went flat after 1000 miles due to a big hole. I figured I'd get free shipping and ordered two other tires for my other bike at the same time. I took the single tire in to Westedge. He mentioned our prior discussion. I apologized and told him I'd forgotten (this was a year later), but after my next set I'd check out his pricing.
Today, I went in with the final pair.
Westedge: "Hey dude, what's up?"
Me: "Hey, can you mount a couple of tires today?"
Westedge: "If you can leave them with me, I can probably get to it."
Me: "Okay, I'm off work around 2-2:30, I'll check back with you."
Me: "By the way, I need a 12k mile service done on my other bike, a blahblahblahfitty, what's an average cost for a service?"
Westedge: "Oh, I can't tell ya man, I'd have to look it up. If I just gave you a price, I'd shoot myself in the foot"
Me: "Fair enough. Want me to bring in a list?"
Westedge: "Nah, I can look it up in the book"
Me: "Okay, I'll check back when I come in for the tires"
I open my hatch to pull the tires out.
Westedge: "Ya know man, I'll have to pass on mounting your tires. I don't do internet tires any more..."
Me: "I told you when I brought in the last one that I still had another set and I'd be pricing you after this set..."
Westedge: "You say that every time man, try Skagit Powersports."
I shut the hatch and left with my tires. AND my money. I guess he's just too busy to make money any more.
The way I look at it. He could have raised his prices to compensate for not making any money on the tires like every other moto shop does, continue on with the regular deal and keep my business, or turn me away. In this day and age, I don't think turning down work is the right way for *any* business to operate, but what do I know, I'm just the consumer.
I'd have given him one star, but the first couple of times I went, I got decent service.
Update - 10/17/2011
After reading the comment by the owner, I can appreciate his philosophy on doing business, but I will refute his claim that he gave me a quote for work. Had he provided me with a quote at the time he claimed, I would have had him do the work, as I had received decent service up til that point. This will be the last post from me on this subject, as I refuse to be dragged into a he-said/he-said pissing match. My review stands as written, YOU make your own decision. Go have him do some work for you, and do your OWN review. read more