Very nice service, and a perfectly fine place to have vehicles fueled. Reviews need 85 characters. read more

Darren is fantastic! We got stranded up in the mountains and he was able to bring a jeep to rescue us. We ware thankful for his service. What a crazy adventure. read more

West Vail Shell - Roadside Assistance Near Me - Vail, Colorado

Don't count on these people to tow you even if your life is in danger!! Waiting hours for a tow is one thing and understandable with weather conditions or even multiple accidents. However telling triple A you're on the job while really you're not, and claiming you're on your way is ethically and morally wrong!! Terrible company, will never see any of my business and tourists don't even count on these scammers!! read more

The only reason I am writing this review is because of the person named Darren. Who I believe may be the boss. Trying to get a detailed receipt to submit to my insurance was not as easy as it should have been. He was rude, hung up on me and acted as if he didn't care if I got a receipt to be reimbursed by my insurance. I will give a shout out to Joe, the tow driver who hauled my vehicle. He was super nice and went above and beyond in helping me. If you chose to use this business, make sure you get a detailed receipt for your insurance purposes. read more

I walked in with my son and bought some snacks on the way to Eagle. Walked in and saw the cashier being very friendly to a woman as we walked by. I placed all the items on the counter and looked the cashier in the eyes and said hello, how are you? He gave me a somewhat blank stare and did not reply. I found this weird because I spoke to him in the same language and manner the woman did. He charged me and I continued to be courteous by saying thank you and have a nice day. This time his stare was filled with contempt. The only difference between the woman and I, our race. She was a white woman, I am not white. So chances are this is who that person is, racist or prejudice maybe just a diiiiiiiick. Either way. 1 star. I DON'T FEEL AS BAD KNOWING THAT AFTER READING A COUPLE OF REVIEWS THEY'RE RACIST WITH EVERYONE. ARE THIEVES BREAK CARS AND HORRIBLE TOWING SERVICE THROUGH AAA. read more

Awesome 24 hour service!!! Had a flat in Eagle-Vail & called them, 9:00pm on a Sunday night... Shaun was there in 5 minutes! Very nice, got my spare down, changed the flat in no time! Even lifted my tire & put it in the back for me & recommended tire places to go in the morning & said to get a little more air in the spare! This was the only phone number that came up as 24 hour service & the service was great & so was the price!! Highly recommended!! These guys ROCK! read more

My car broke down on the I-70 and Travis and Shaun both were there to help me out within minutes. Shaun towed me off the freeway and took me back to their shop. While the mechanic at the shop wasn't able to help me (I've got a hybrid) he charged up my battery and gave me the codes for a very fair price. Then they towed me to a Kia dealer in Denver that night. I appreciate all these people did for me. read more

I got a nail in my tire and they came within 20 minutes to my apartment and put my spare on for me then had me follow them to the station to plug my tire. Super helpful and efficient! I'm a big fan of these guys. Keep up the great work! read more

If I could leave zero starts I would CHRIS lies to me on multiple occasions about a roll over Recovery tried to charge me for recovering after market parts that he said he had in his shed at the shop when I went to the vehicle nothing was touched not even a attempt to recover my off road recovering. These guys are trying to scam my insurance company. Find a better tow service! Mountain Recovery recommended for any tow service on or off road.they get it done! read more

Our windshield wiper fluid completely froze on us while driving down i-70. we tried to have some mechanics help us, but no one was available. a person working at west vail shell saw us struggling and helped us out with everything for free. he totally fixed our wiper fluid problem and was extremely nice and accommodating. i highly recommend patronizing this place! read more

Negative stars, the elder boomer on shift was rude. What's did I expect in this small place read more

West Vail Shell - Roadside Assistance Near Me - Vail, Colorado

My family and I were stranded overnight on US-24 in Colorado due to a flat tire just before midnight and were towed to West Vail by Cutler of West Vail Shell in the morning and finally to Denver in the early afternoon. Cutler was the most kind person we had met during our 13-day road trip through 10 states. He provided the best customer service one could ever ask for: he showed genuine empathy for our plight; he communicated clearly what he would do and what we would expect; he made sure we were safe and comfortable; he regularly provided us updates; and he possessed a very high level professionalism and technical expertise in his job yet he remained humble all the time. While West Vail Shell is lucky to have Cutler as a member of their team, we are most fortunate to have gotten to know him. read more

Lowkey Racist people, they'll smile at you and act nice.... I know I'm asian but when I walk out of the restroom it's nice that you guys decide to blast asian chinese music as im looking around and decided to get a hot chocolate. Like did you think im that oblivious! No wonder your a snow town with narrow minded people. I thought it was just a southern thing. Maybe it be best to just be professional and not make Asian Americans like myself feel a certain type of way. Maybe lay off the other type of powder. Anywho thanks for the cheap priced gas Enjoy the Snow and mountains. In your tiny little sheltered town. Toodles! read more

Amazing service and customer support! Had a flat and they came out through very tough conditions and helped us out. Kept us in the loop the whole time and stuck to their word. read more

Top Notch!! I locked my keys in my car and these guys got them out quickly and professionally. They turned a big headache into something that was remedied immediately. Thank you! read more

I had popped a tire and I didn't have the correct lugnut key to get my rim off and Chris(I believe) was nice enough to tow me to Walmart, then he used a drill to get the lugnuts off himself, and helped me shop for standard lugnuts(which they didn't have), then put my spare on and pumped the tire up so I could atleast get home safe. All for $200 too because he understood how crappy my situation was. Thanks again so much read more

Shawn was great! He got my car hooked up and towed to a local auto shop in no time. Wonderful experience all around.

Haste makes waste as I placed the keys in our rental vehicle, which decided to lock itself. My wife later told me this happened to her multiple times while inside the vehicle so this incident didn't surprise her. In making multiple frustrating telephone calls and automated prompts to my rental car agency to help with locked keys in the car finally led to a referral to a disgruntled West Vail Towing employee responding when asked politely how I could help him get into the Beaver Creek Westin garage, "Well, wait by your car and maybe I'll get to you in six hours as I have one tow truck and more important things to do than get people into locked cars." Thankfully we decided to research other alternatives while waiting, which was not easily done on a small smartphone screen. We called several service providers, including one who politely stated they were busy and another that couldn't be there for 2 hours. We then called Alpine Lock & Safe who stated they could be there in ~25 minutes after confirming they had the equipment for an 2019/20 Audi Q5. The Alpine folks were super polite, extremely prompt, and incredibly proficient in getting us back into our car within 5 minutes. We ended up cancelling the rental car agency's scheduled roadside assistance with West Vail Towing and thankfully so. Try not to be so rude and dismissive next time guys to the next person. read more

0!! 0 stars!! Didn't tell us any charges, like storage or that when we called for a tow we were charged almost THREE TIMES MORE because the pd called for an accident(again NO ONE TOLD US), assumed insurance coverage, uuuugh. These guys totally monopolize towing in this area and especially these days. They are the towing company for AAA here which shouldn't charge but they'll get something out of you one way or another. Don't tow to their shop if you can avoid it, doesn't matter what you need you'll be ROBBED. Oh and thanks to Chris, felt great to end up screaming at someone while being stranded for two days 700 miles away from home ;) read more

Awesome customer service, friendly and definitely the best place to stop for gas on my way up the mountain.

Wheels dirty, car comes out wet, had to buy a towel and have to pay to vacuum! Worst ever!

Travis from West Vail Shell arrived in a nanosecond after I called AAA. I thought I would be waiting 2 hours. It was a snowy cold winter day and he quickly and successfully jumped my car. Fast, professional, humorous and kind. I recommend West Vail Shell! read more

HORRIBLE EXPERIENCE. I am a local. I was locked out of my car for 3 hours and called, panicking bc my phone was also dying with no way to charge. I am a single woman. No one local to call. I called West Vail Shell, explained my situation and asked them to send someone over to help unlock my car. They told me they couldn't get into my car because it's newer. He was completely dismissive and, after I BEGGED him to come because I had no other option, told me I'd have to sign a damage waiver because "you can't get into the new cars and damage is likely." He was so rude. I told him I'm a local and need help. I ended up calling Collin at Mountain Recovery Services, who told me the exact time he'd be at my car, arrived on time, and popped my door open in less than 10 minutes ZERO damage. He said it's easy to get into all cars. Shame in West Vail Shell for treating a woman, a local, A HUMAN the way you did. I'd rather walk 10 miles than get gas from you. I won't support your business. Customer service isn't dead. Thank you, Collin @ Mountain Recovery in eagle-Vail. read more

Those guys love me they are always hitting me on me when I go in lol. Love them they are funny and have great customer service they are Very respectful gentleman who just love beautiful women. I used to come there every day but then we moved out of vail so now I come here whenever I go west. read more

West Vail Shell are our hero's! My husband and I were driving our 23 foot motor home over Vail Pass when our transmission decided to quit. We pulled over to the shoulder where we called Good Sam Emergency Road Service to tow us. After 6 hours where they could not secure a tow for us, we called the police to ask them to get us off the road as it was getting dark. The police offered to get us a tow truck. Soon, Travis from West Vail Shell came to our rescue. He was able to get our motorhome up on the flat bed with skill, despite the storage unit we had attached to the back. He loaded us into his tow truck and delivered us to a safe spot for the night. He gave us suggestions on where we might be able to have a repair done on a motor home, and even gave us his home telephone number in case we needed further assistance. As he drove us over the pass, he regaled us with hysterical stories and truly made our night. What started as a very frightening situation, ended with laughter, group photos and a big hug. A hearty THANKS to Travis and West Vail Shell!!!!!! I hope we never break down again - but if we did, I'd wait for Travis to drive across the country to help us! Thank you, thank you, from the bottom of our hearts! Sincerely and Thankfully, Denise and John Rayl read more

I ran into some car trouble and Rick Dilling is the man! He graciously towed me and my car to Breckenridge and then was kind enough to drop me off at home! It was a great experience all around and he is super friendly. If you ever need a tow, you can depend on West Vail Shell (and Rick) for great communication and conversation. I'm not sure who the woman was who coordinated the tow to begin with, but a shout out to her as well. She intercepted multiple phone calls from me and dealt with my anxiety in that moment. Thanks so much, Rick and West Vail Shell!!! read more

I can't say enough good things about this Shell location! My son and I were driving our very old truck (with 260,000 miles on it!) from Minneapolis to California, and stopped to top off the gas tank at this station around 8:30 am on June 27. While he ran inside to use the restroom, I mistakenly put in a lower octane gas than was normally used for the truck. I normally never drive it, and had no idea it was the wrong octane until my son came back out and told me. I wish I had got the gentleman's name working the counter, he was so kind! (From what I remember he was around 5'11", straight sandy blond/brown hair, middle aged like me). I was completely frazzled explaining what I had done, he was kind enough to bring me back to the shop to talk to his mechanics, who reassured me that the small amount of "close to correct" gas I had placed in this old truck was not going to blow the engine as I feared! They were super kind, and Shell, if you are reading this, these guys are amazing ambassadors for your station! read more

West Vail Shell is the BEST. Josh & Darren are awesome. I stopped into West Vail Shell after all flights out of Aspen were cancelled so we needed to drive to Denver to get a flight out. In the rush, I left my phone in the restroom but didn't realize until it was too late in Denver. Not only did Josh find my phone and keep it safely for me, Darren went above and beyond to take it the UPS store to help me overnight it back to me. They were AMAZING. I highly recommend West Vail Shell. Definitely choose it over anywhere else in Vail- solid team, and exceptional customer service :) Thank you! read more

We stopped here for gas on our drive and we cannot day enough good things about this place. The most important being DOG FRIENDLY!! The man working (wish I had caught his name) invited our dog in to say hello and gave her a couple of treats. That was totally sweet and unexpected. read more

On the way home from a California road trip, we were caught in an unexpected snow storm on I-70 just east of Vail. The highway quickly became impassable for our vehicle so we were forced to pull to the side. My boyfriend called his insurance company State Farm to request a tow to take us to Frisco which was the next town. Our request was completed and we were advised we would be notified when a tow company was selected with a dispatch ETA. After waiting for just over an hour, a CDOT assistance truck pulled over to see if they could help us. They pulled us off the highway to a rest stop exit to safely wait for our tow. A while later we received notification that Shell Towing from Vail would be our company and the ETA was approximately 90 to 120 minutes. Since we had been pulled to the side, we decided to call Shell and let them know our updated location. When we called, the man who answered the phone was incredibly unprofessional from the beginning of the conversation. He sounded disinterested and told us he did not have a request yet for our tow. In between continuously putting us on hold and him yelling "huh" and "what" into the phone, he told us to try calling back the insurance company. After contacting State Farm again, a very helpful lady said she would contact Shell herself and see what was going on. After a short time she called us back to tell us that they had our information and again, wait time would be 90 to 120 minutes. At this point we had been parked in quickly rising snow for 2 1/2 hours in 10 degree weather. At the just over four hour mark, a tow arrived from a different company to tow a gentleman who was stranded in front of us. At this time, my boyfriend called back Shell for an update and the same rude man answered the phone and told us he had cancelled our tow because he wasn't sending his driver that far in a snow storm. He had zero compassion in his voice and was extremely cut and dry. No one from Shell bothered to give us a call to tell us and if we wouldn't have called we would have been stranded all night in freezing temperatures with no food or blankets. We were beyond upset and exhausted. Our blessing came when the tow driver from Ivan's Towing walked over to see if he could tow us with the gentleman in front of us. If it weren't for him we would have been completely out of luck. I've never dealt with such unprofessional auto service and I was extremely disappointed in this company's performance in a time of an emergency. read more

If only I could give them zero stars. My boyfriend and I had our Jeep break down on the highway in vail at 11am on 12/27/19. We called AAA and they dispatched West Vail as they are the only company who tows up her. Wear Vail told us they could tow us to our shop in Denver but it'd be a 1-5 hour wait. Since we had no other options, (hotel rooms in vail are quite spendy on Friday nights during the holidays) we agreed to wait. We called at 2:30 pm for an update and west vail said they'd call us back. They called us back at 3pm (4 hours after our initial call) saying that they would no longer tow us because of the weather. It's been blue skys, and no snow since we broke down here at 11. Traffic is moving, AAA cameras show clear weather the entire way down to Denver. But still, west vail is refusing to tow us. Don't let the good reviews fool you, if you're actually stuck on the road for hours in below freezing weather with no heater this company WILL SCREW YOU!!! read more

Refuses AAA order and when called directly said they could be enticed with $200, in cash specifically, for a 14 mile tow

Darrin bailed us out. Flat tire on I-70. Prompt, efficient and friendly. It gets no better!

We had excellent tow service following an accident where a deer hit our car. They were quick on site, and helpful in so many ways including the storage of our car until we got it back. This is one of the best tow companies with fairly priced services. West Vail Shell is highly recommended. Darin, one of the owners, went out of his way to help us. read more

Had a slow leak on a tire and we came in desperate for help . The young man working was so kind and amazing . I am so grateful he was willing to drop what he was doing to help us out. read more

Both my husband's and my car were stuck in our driveway. Darin showed up like a prince in a fairy tale, timely and with a smile on his face. He took care of the cars lickety split. West Vail Shell and Darin focus on amazing customer service. read more

Darin was great! We got a flat on i70 while towing our Uhaul trailer. We had our car packed full w our belongings and our pets. He was super fast getting there and replacing our tire & getting us back on the road. Seriously saved us!! Thank you! read more

Clean restrooms, family owned and great customer service! Friendly and professional! Stop here on your next road trip!

Worst experience! They cost me over $500 dollars in damages and refuse to pick up there phone or return a call. The tow truck driver even admitted to me he damaged my car at the scene but claimed it was cosmetics plastic. However the mechanic says it was a motor mount and bracket and even showed me the damage the chain caused! The owners never address issues even the multiple cashiers I spoke with laughed and said good luck the owners never do anything! read more

I locked my keys in my car while attempting to leave on a road trip, and my Verizon roadside assistance sent West Vail Shell out to me, and the gentleman that came out was just wonderful! He was communicative about finding my location and updating me on his status, arrived very quickly, was able to get me into my car quickly, and was kindly concerned about my plants that had been locked in the car in the hot sun, as well! A great experience, and they were just such a big help. read more