I will have to say that I was pleasantly surprised as the District Manager (Bill) reached out to…read moreme yesterday before the end of day. He was very apologetic about my poor experience. He was onsite today and personally took care of ensuring the service was nothing short of exceptional. I greatly appreciate the level care I received today. He is working to ensure everyone receives a great experience and truly cares about his customers. Sounds like there was some technical difficulties with their scheduling system that happened that added to yesterday's issues.

Just when I thought Customer Service was a think of the past - I met Joel at Big O. I walked in…read morefrazzled because of lights on my dash - he was calm, professional and reassuring. I walked out feeling safe and knowing the next steps to take.

I want to preface this by stating that I drive a high-mileage car that sees heavy use. While this…read morestory is somewhat circumstantial, I believe my conclusions are reasonable, and I hope readers will consider them when deciding whether to use Vail Auto's services. Unfortunately, I have had several concerning experiences with Vail Auto. Over the past two years, they have been my primary shop for general maintenance and repairs. However, in late October or early November, I took my car in for a routine oil change and tire rotation. A couple of weeks later, while driving to work, I suddenly heard a loud banging noise, and my car began to shake violently. I immediately pulled off the highway and stopped at a nearby shop, where I was told that my wheel had nearly fallen off. Three lug nuts were missing, and of the two remaining, one was cross-threaded. The mechanic informed me that I was extremely lucky my wheel hadn't detached entirely. After $250 in repairs to replace the studs and missing lug nuts, they reattached my wheel, and I was back on the road. In early January, I returned to Vail Auto for another oil change and tire rotation, mentioning the previous incident. They performed the work and noted that one of my studs was still damaged. To their credit, they covered the cost of the repair due to their prior mistake. Fast forward to early February--I was driving back to Avon from Denver when my car began shaking and making a terrible noise. Remembering my prior experience, I stopped immediately. Since it was a Sunday night, I had no choice but to get a hotel and take my car to a local shop in the morning. After an inspection, they found that my wheel hub was badly bent and my brake rotor was damaged from prolonged driving on a failing hub (the noise was the result of my brake rotor going bad). The extent of the damage led them to ask if my car had experienced any major impacts. The only incident that fit was my near-wheel-loss a few months prior. The shop suggested a strong possibility that the two were related. The repair was quoted at $1,200 but ended up costing me $1,000. At their suggestion, I reached out to Vail Auto with my concerns. However, they outright denied any possibility that their negligence had caused the damage, insisting that wheel hubs and bearings "just wear out" and that my issue was unrelated. A simple search will show that wheel hub and bearing damage is a well-documented consequence of a loose wheel. I am now $1,250 out-of-pocket for repairs--all within months of the initial incident--and the likelihood that this was mere coincidence seems slim. Looking back, this wasn't the first time I had wheel issues after a visit to Vail Auto. On a separate occasion, I drove home after an oil change and tire rotation--less than two miles away--only to discover that a lug nut was completely missing. My warning to those considering Vail Auto: Can you trust a shop with major (or even minor) repairs when they have repeatedly failed at something as basic as properly securing a wheel? This requires minimal skill--just attention to detail. Can you respect a shop that refuses to stand behind its work, dismisses legitimate concerns, and ignores the opinions of multiple other mechanics? I can no longer trust or respect Vail Auto and will not return for service. I have been stranded twice and spent over $1,000 on what very likely resulted from their negligence. Their refusal to take accountability is disappointing. I believe my conclusion is logical, and I hope you take this into account when deciding where to service your vehicle--before you find yourself stranded or facing unnecessary expenses.

Very honest, gave us recommendations as the job we needed done was not something they could do.read more

Mechanic is honest and very helpful! We broke down while staying in the resort so we had to get the…read morecar fixed to get back on the road! He was highly recommended by the locals and we can pass this recommendation on!

I had my daughter's truck checked out today by Vladimir at Avon Auto Mechanics, and I've gotta say,…read moreI was seriously impressed. I asked him to give it a thorough look--ball joints, brakes, fluids--just making sure everything was solid before she heads back to California. Vladimir was super professional, called me back right away, and really knows his stuff. In the end, everything was good to go. It's just great to come across someone this honest and knowledgeable. If you need a mechanic in the Avon area, I'd absolutely recommend him. I'm halfway tempted to move to Avon just to have him close lol. Thanks Vlad

Davion Draper was fantastic; Davion showed up on 1-70.E. 2/20/2026 5:00pm.going…read more(Toward.Eisenhower.Johnson tunnels) with his tow unit & offered to pull me to tunnel opening at no charge; mind you I'm driving a Semi-with-53.ft Trailer) ---------------------------------- I had installed 1.chain on each drive unit but that wasn't getting me going so Devion hitched a Tow strap to front of Semi & pulled me to tunnel opening. ----------------------------------- I absolutely believe God had sent Devion my way as I was going no where fast with just 2 drive chains. Devion your an absolute blessing the world needs more Devon's. A big shout out to "Jerry" who also assisted Devion just before Devion hooked Semi to his unit & began pulling.. If your ever in need of Devions service he is "Ski.Country" Towing & Auto Repair in Silverthorne, CO. 970.668.3093..thank. you.

Josh and the SCART team were such a fantastic help to my wife & I during our recent trip from KS to…read moreBreckenridge. Our 2019 RAV4 literally died in the Eisenhower tunnel. Luckily it restarted and we made it out of the tunnel and on to Breckenridge. Josh and his team diagnosed the issue quickly and gave genuine, real next-door-neighbor friendly type advice. They went above and beyond. Huge thanks to he and the team for being straight up, trustworthy guys.

Another Amazing Job by Dutch's Automotive!…read more I can't say enough good things about Dutch's Automotive! This is not the first time they've come through for me, and once again they've absolutely knocked it out of the park. My Tesla Model Y took a serious hit when ice slid off my roof and caved in the top of the car. It was heartbreaking, and I was honestly worried it might not be fixable--especially since every other shop in Colorado I called told me they couldn't (or wouldn't) work on Teslas. But not Dutch's. Not only did they take on the job, they got my Tesla looking like new again--and in just a few weeks! The repair work is flawless, and their turnaround time was faster than I could've hoped for. On top of their incredible skill and professionalism, I've got to give a special shoutout to Mike. He was kind, communicative, and just genuinely great to work with throughout the entire process. I LOVE Dutch's and wouldn't trust my car with anyone else. If you need a trustworthy, talented team that's not afraid to tackle the jobs others turn down, Dutch's is the place to go. THANK YOU again!

I was skeptical at first they told me everything I wanted to hear, I'm still skeptical. Then, what…read moredo you know, the car was completed perfectly on time and completely honest service I couldn't believe it out of an automotive place. Highly recommend this place and I will be back. I recommend everyone take their vehicles here.

Lots of room for improvement in the honesty department. 1…read morestar for being kissed while being fkd. Luckily for me, I have years of personal experience and 6 months in a professional shop. I paid for a full inspection which includes checking fluid level checks. I specifically requested the rear differential fluid to be checked. The receptionist stated "oh yeah we check all the fluids" After picking up my vehicle and receiving the estimates, which were over $3k, for needed repairs, I drove straight home to check the "needed repairs " on the estimates. It was stated that my driveshaft was about to come apart which, would cause catastrophic failure. The u-joints at both ends of the driveshaft were in perfect, lubricated condition. The receptionist relayed information from the mechanic stating the driveshaft connections were so bad, that a catastrophic failure could happen at any time. There are grease fittings at every joint along the driveshaft assembly. You would hope the mechanic would've given them a shot of grease instead of sending me on my way with such a dangerous condition. Nope! Part of the estimate they gave me was for changing the fluid in the rear differential. The fill hole wasn't touched. How do I know this you might ask? Because the area surrounding the fill plug was dusty/dirty and bone dry. As soon as I began unscrewing the fill plug, fresh gear oil began to leak out, which would've been wiped off or wet at least, proving it was never checked. Finding a great mechanic is like finding gold... no gold here folks.

These guys are the only shop I'd ever use in the valley after living here 21 years. Talk about…read moregoing the extra mile! I once had a PTO actuator fail on a vital price of equipment- in the middle of a job. I asked Chris the owner to look at it , the actuator was a remove and replace type item that was riveted together. It was a special order and I was screwed! Chris knew how important it was for me to get back to work, I was in a really tough position and he really saved the day. Chris drilled out the rivets and fixed the part that any other guy would not have even attempted, and as a result I continued working - his knowledge is exceptional and his willingness to help makes this my favorite mechanic I've ever used. I highly recommend this shop and these guys. I have Chris in my phone on speed dial as "ninja mechanic" This is a real mechanics shop - not just a place to get parts changed.

They make me wait hours just to check my radiator and they wanted to charge 400 dolars to change a…read moreplastic, its too much, they are crazy, at the end i just go to another place and they charge me 60 dolars to change the whole radiator.

Ean and Chris are reliable and honest and know what they are doing. They have been maintaining my…read morevehicles for several years and have been nothing but honorable and professional. I have had huge contrast near the valley at the dealership even to go so far as to tell me I need parts replaced that don't even exist so I trust these guys and will follow them as they change locations and name to Performance.

Bill was really helpful. My car overheated on I-70 and was not drivable. He diagnosed the issue…read morequickly, explained everything clearly, and had my car fixed in no time. The pricing was very fair, especially compared to other shops I've been to. I'll be coming back for any future car repairs and would highly recommend to anyone looking for reliable and good work.

Bill was very thoughtful to help with my needs over the phone and was able to help point me in the…read moreright direction. Appreciate him taking the time to consider my situation and discuss my options at length.