I wandered the aisles of Walmart while my oil was being changed. Or so I thought. They had sent the…read moretext message that service had begun on my vehicle. 45 minutes after I dropped it off for a scheduled oil change, my phone rang and they told me they canceled the service because they didn't have the filter and they didn't have the oil.. When I went up to the counter they told me I could go to Carquest pick up the oil filter and the oil and come back. Instead, I drove to the Valvoline spot in Eagle Vail. I was able to drive my car right into the bay and sit in my vehicle while they changed the oil and they had me out in 10 minutes. Alejandro, the manager was extremely friendly and capable . I think I have a new spot.

I have always changed my own oil but this time around I needed to get a vehicle done within its…read morewarranty parameters. The management runs a tight ship! These guys were extremely efficient ,friendly and professional. I could immediately tell it was a safe place to do good , clean work. When the manager greeted me and the car next to me I knew it was a shop I could trust . Prices were better than expected and they constantly have promotions. Excellent service, Excellent Management and staff . I'll will definitely be coming back to this location specifically in the future .

Just when I thought Customer Service was a think of the past - I met Joel at Big O. I walked in…read morefrazzled because of lights on my dash - he was calm, professional and reassuring. I walked out feeling safe and knowing the next steps to take.

I brought my car over to get a replacement for a damaged tire. I was told "30-45 minutes, we'll…read morecall you when it's ready". I came back after two hours of hearing nothing to find out that they didn't repair the tire and that the shop was closed for the weekend. I've had slow service here in the past but this is by far the worst service yet. 1 star is too many, but 0 isn't an option.

I 100% recommend Leadfoot Lindas, Jeff, and his team are awesome. I've been going to these guys for…read more20 years! Professional, extremely timely super friendly, honest, and they really know their stuff. I completely trust Jeff with all of my cars. Transparent and honesty are priceless. Great vibes and solid work on my various cars. Thank you Leadfoot Linda's!

Service is always great! Wouldn't take my Suburban or my Jeep anywhere else. They're conscientious…read moreand always keep you apprised of the work they propose.

Another Amazing Job by Dutch's Automotive!…read more I can't say enough good things about Dutch's Automotive! This is not the first time they've come through for me, and once again they've absolutely knocked it out of the park. My Tesla Model Y took a serious hit when ice slid off my roof and caved in the top of the car. It was heartbreaking, and I was honestly worried it might not be fixable--especially since every other shop in Colorado I called told me they couldn't (or wouldn't) work on Teslas. But not Dutch's. Not only did they take on the job, they got my Tesla looking like new again--and in just a few weeks! The repair work is flawless, and their turnaround time was faster than I could've hoped for. On top of their incredible skill and professionalism, I've got to give a special shoutout to Mike. He was kind, communicative, and just genuinely great to work with throughout the entire process. I LOVE Dutch's and wouldn't trust my car with anyone else. If you need a trustworthy, talented team that's not afraid to tackle the jobs others turn down, Dutch's is the place to go. THANK YOU again!

I was skeptical at first they told me everything I wanted to hear, I'm still skeptical. Then, what…read moredo you know, the car was completed perfectly on time and completely honest service I couldn't believe it out of an automotive place. Highly recommend this place and I will be back. I recommend everyone take their vehicles here.

Lots of room for improvement in the honesty department. 1…read morestar for being kissed while being fkd. Luckily for me, I have years of personal experience and 6 months in a professional shop. I paid for a full inspection which includes checking fluid level checks. I specifically requested the rear differential fluid to be checked. The receptionist stated "oh yeah we check all the fluids" After picking up my vehicle and receiving the estimates, which were over $3k, for needed repairs, I drove straight home to check the "needed repairs " on the estimates. It was stated that my driveshaft was about to come apart which, would cause catastrophic failure. The u-joints at both ends of the driveshaft were in perfect, lubricated condition. The receptionist relayed information from the mechanic stating the driveshaft connections were so bad, that a catastrophic failure could happen at any time. There are grease fittings at every joint along the driveshaft assembly. You would hope the mechanic would've given them a shot of grease instead of sending me on my way with such a dangerous condition. Nope! Part of the estimate they gave me was for changing the fluid in the rear differential. The fill hole wasn't touched. How do I know this you might ask? Because the area surrounding the fill plug was dusty/dirty and bone dry. As soon as I began unscrewing the fill plug, fresh gear oil began to leak out, which would've been wiped off or wet at least, proving it was never checked. Finding a great mechanic is like finding gold... no gold here folks.

These guys are the only shop I'd ever use in the valley after living here 21 years. Talk about…read moregoing the extra mile! I once had a PTO actuator fail on a vital price of equipment- in the middle of a job. I asked Chris the owner to look at it , the actuator was a remove and replace type item that was riveted together. It was a special order and I was screwed! Chris knew how important it was for me to get back to work, I was in a really tough position and he really saved the day. Chris drilled out the rivets and fixed the part that any other guy would not have even attempted, and as a result I continued working - his knowledge is exceptional and his willingness to help makes this my favorite mechanic I've ever used. I highly recommend this shop and these guys. I have Chris in my phone on speed dial as "ninja mechanic" This is a real mechanics shop - not just a place to get parts changed.

I want to preface this by stating that I drive a high-mileage car that sees heavy use. While this…read morestory is somewhat circumstantial, I believe my conclusions are reasonable, and I hope readers will consider them when deciding whether to use Vail Auto's services. Unfortunately, I have had several concerning experiences with Vail Auto. Over the past two years, they have been my primary shop for general maintenance and repairs. However, in late October or early November, I took my car in for a routine oil change and tire rotation. A couple of weeks later, while driving to work, I suddenly heard a loud banging noise, and my car began to shake violently. I immediately pulled off the highway and stopped at a nearby shop, where I was told that my wheel had nearly fallen off. Three lug nuts were missing, and of the two remaining, one was cross-threaded. The mechanic informed me that I was extremely lucky my wheel hadn't detached entirely. After $250 in repairs to replace the studs and missing lug nuts, they reattached my wheel, and I was back on the road. In early January, I returned to Vail Auto for another oil change and tire rotation, mentioning the previous incident. They performed the work and noted that one of my studs was still damaged. To their credit, they covered the cost of the repair due to their prior mistake. Fast forward to early February--I was driving back to Avon from Denver when my car began shaking and making a terrible noise. Remembering my prior experience, I stopped immediately. Since it was a Sunday night, I had no choice but to get a hotel and take my car to a local shop in the morning. After an inspection, they found that my wheel hub was badly bent and my brake rotor was damaged from prolonged driving on a failing hub (the noise was the result of my brake rotor going bad). The extent of the damage led them to ask if my car had experienced any major impacts. The only incident that fit was my near-wheel-loss a few months prior. The shop suggested a strong possibility that the two were related. The repair was quoted at $1,200 but ended up costing me $1,000. At their suggestion, I reached out to Vail Auto with my concerns. However, they outright denied any possibility that their negligence had caused the damage, insisting that wheel hubs and bearings "just wear out" and that my issue was unrelated. A simple search will show that wheel hub and bearing damage is a well-documented consequence of a loose wheel. I am now $1,250 out-of-pocket for repairs--all within months of the initial incident--and the likelihood that this was mere coincidence seems slim. Looking back, this wasn't the first time I had wheel issues after a visit to Vail Auto. On a separate occasion, I drove home after an oil change and tire rotation--less than two miles away--only to discover that a lug nut was completely missing. My warning to those considering Vail Auto: Can you trust a shop with major (or even minor) repairs when they have repeatedly failed at something as basic as properly securing a wheel? This requires minimal skill--just attention to detail. Can you respect a shop that refuses to stand behind its work, dismisses legitimate concerns, and ignores the opinions of multiple other mechanics? I can no longer trust or respect Vail Auto and will not return for service. I have been stranded twice and spent over $1,000 on what very likely resulted from their negligence. Their refusal to take accountability is disappointing. I believe my conclusion is logical, and I hope you take this into account when deciding where to service your vehicle--before you find yourself stranded or facing unnecessary expenses.

Very honest, gave us recommendations as the job we needed done was not something they could do.read more

Horrible experience. Won't answer the phone and when you schedule an oil change online, they WILL…read moreNOT do a tire rotation at the same time. Tire rotations are at 7:00AM only. Wish I didn't waste 2 days trying to get in here. Fortunately, Big O was able to do both at a convenient time.

Came right before closing on our road-trip with a flat tire desperate for help. Thank the stars…read morethe two mechanics (floyd) was willing to help us right before closing. They worked an extra 1/2 hours helping us and random people walking in Thank you so much & we are so appreciative of your help!

DO NOT GO HERE UNLESS NECESSARY…read more 25 year Eagle County Resident. Go to a better shop in Eagle or Eagle Vail for better prices and superior service. I have used this shop previously and they did a fine job (when they first opened). However, the service is incredibly inconsistent and the customer service from Clarence is insulting. Clarence could care less about your time or providing information. Less than 20 minutes after receiving a verbal quote for various services from the other front of house person - he has always been great - and returning with my vehicle, Clarence let me know that he could not give me further information and I would have to sit and wait until they could get me in, 3 hours later. I indicated that I received a quote earlier and he said he was too busy to look into it, because he had phone calls. This is not the first adverse experience with this shop, particularly Clarence, and I would avoid it at all costs, if possible. Stay away, if at all possible and, if Clarence is serving you, ask for another representative. **Follow up - the shop in Eagle Vail quoted about $200 less and did so in writing. If I could give negative stars for customer service, I would.

The team really took care of me during a recent snow storm. Clarence gave me some suggestions…read more Provided same day service (during the storm), put a new set of snow tires, and a warrantee in a nice envelope. Not only did I drive though the snowstorm with confidence, but also went out to Moab with zero issues. Great value. Thank you so much!

Be careful! After viewing reviews last winter especially the…read moreones on Yelp I purchased a new set of custom rims and snow tires for a 2023 G wagon. The process went well, until when I recently returned and pulled mu vehicle out of storage. I wanted to change back to summer and the factory wheels. I discovered that Action Jackson over tighten my front lugs and damage all ten bolts. The rear bolts also received damage. I understand they are no longer in business.

They left in the middle of the night! Crooks. Over charge. And didn't know what they were doing…read more Created more problems for my car!

Peter is the best. He has repaired my son's Nissan Xterra on two occasions, replacing a failed…read morealternator and then a failed power steering pump. The work was done expeditiously and at a very fair price. Tucker works for Vail Ski Corporation and needs his SUV to commute to and from work. He was able to drop the car off after hours and the work was completed as soon as Peter was able to obtain the parts. I highly recommend this highly competent and extremely honest individual!

I have a brand new set of Michelin Defender tires on my Honda and somehow managed to get a screw in…read moreone. With a not so slow leak and the time crunch of trying to catch a flight at Denver International mid day, well needless to say I needed a hero. Just happen to stop at Vail Garage to ask for help and for goodness sakes, did I ever find not 1 but two heroes. Peter and Travis were awesome in getting my tire fixed in under 20 minutes. Im so grateful our paths crossed when it did as they saved the day and I made my flight on time. The kind team of Travis and Peter get my vote for Best Auto repair shop duo.