Our alternator gave out 24 miles west of Silverthorne, CO. We dropped the car off at Goodway late Monday afternoon. They ordered the parts Tuesday morning and had us on the road that afternoon. Not only did they have it ready before we expected, but Adam drove the few blocks to pick us up at our hotel and brought us back to pick up our car. Nice people and great service. Thank you guys. read more

Run go to a different garage as they are corrupt and will price gouge you. They charged me 175.00 just to see what was wrong with my car they just took pics and claimed I had no oil even though I had checked before it got towed and it still had some oil. Didn't bother to check the code for the check engine nor tell me what was wrong. They are incompetent and unethical. I shipped a new engine up there after being told it needed to be replaced before I walked out the door in the beginning I was told that the labor charges would be 1,800 they lied again. When the engine showed up I was then told the labor price is doubled. DO NOT DO BUSINESS WITH THEM PERIOD I'm from out of state and didn't know that they were this bad until after reading the reviews it was too late as I was stranded on the highway and had to spend the night read more

Goodway Auto Repair - Auto Repair Near Me - Silverthorne, Colorado

We are on a road trip and fluids started leaking out of the Jeep. I spoke to George and he said - bring it in and we'll see what we can do. George was able to identify the problem and fix it with in hours. Honest and efficient! A blessing on our trip. read more

Consumer BEWARE*** I've used Goodway for a couple years now for light work and oil changes. It seemed that they always did a good job at a fair price but I always waited in the shop for my services and unfortunately, I ignored the red flags of hearing customers complain in person and over the phone. I know people tend to complain but it was Goodway's very rude response to these valid complaints and how everyone was very poorly treated when they would voice concern about a problem that wasn't addressed - Goodway or their reps never took any accountability and always pushed blame back on the customer. This spring of this year, I brought my vehicle in to get a tire swap - just a simple bolt on with 2 sets of rims and tires. I requested that the tires with the most tread (could be seen visually by the naked eye), be installed on the rear and other 2 on the front. When I got my car back, the tires with the least tread were installed on the front. I went in and asked them to swap them back around and one of their reps came outside with me and tried to convince me that they were all equal tread - absolutely not true and I insisted they do it correctly. Fast forward to a couple weeks ago, my wife had her front windshield wiper fluid start to not operate properly and would leak beneath the car when the wiper fluid button was engaged. I guessed it was likely a leak in the line but she brought it in to Goodway - they charged her $200 to do a "diagnostic" on the vehicle and she asked it they were doing a diagnostic if they could check the brakes because their is a vibration when braking (likely rotors) and battery as well. When she got the vehicle back, they told her that both were "good," and that there was indeed a leak in the windshield fluid line so they cut it and reinstalled. A week later, the same exact problem was happening and when I went to look under the hood, the manifold that held the fluid lines was missing all the plastic car screws. She went back and asked them to fix it and they charged another $200. Lame. $400 for a windshield wiper line. We also had a trusted professional check her brake and battery - brakes were in extremely poor condition and needed to be replaced with rotors. These guys at Goodway are not only unprofessional and take advantage of people, bringing your car to them is unsafe. Consumer beware*** read more

While driving back to KC we hit some ice and spun out and wanted to make sure our car was safe to drive the long distance. Took almost 2 hours to get a diagnostic done just for them to say we needed an alignment. While I'm not as frustrated with the time it took, the mannerisms and customer service was terrible. The gentlemen at the desk couldn't even move his head to talk to me. No updates were given until I asked either. The shop did not seem that busy and plenty of mechanics were walking around and talking to each other. I'm no mechanic but almost two hours for you tell me I need an alignment is wild. Don't waste your time, a high school mechanic class would be more efficient and friendly. read more

After they tried to hit me with their hidden fees and diagnostic charge for a simple belt replacement I began to realize they don't care I'm a loyal customer that's been coming here for years. There's been a steady decline in the quality and service and it's a shame because they used to be a solid go to for local residents. Brad doesn't seem to be there anymore and the new guys are rude and condescending and I would be surprised if any of the employees are certified mechanics they seem to be the mechanically minded type that mean well but don't appear to have any formal training. I had a starting issue with my truck and took it in four times over a year for the same recurring problem but never complained and kept paying and even tipping the mechanics. The last time I picked it up the heater wasn't working and had been when I dropped it off and they refused to accept responsibility for it and said it would cost me close to 1500 to get fixed. That was the final straw for me, they should have done the right thing and fixed their mistake and have now lost another customer. Don't be fooled by their fake 5star reviews, they rely on unsuspecting tourists now because locals won't use them anymore. My vehicle is in worse condition than it was when I dropped it off. read more

Did not do everything we asked for. Told us after we left and paid that they didn't do anything but change the oil when we also asked for them to change other fluids in the car. Took hours and made us late to an appointment. And they messed with the settings on the car and we're still working through fixing it. read more

First come first serve is what they will tell you if you call. Being first at 9am opening didn't help. A leaky tire situation should be a quick and easy fix. After an hour sitting in the waiting room I gave up. Not very impressed read more

TERRIBLE SERVICE!!! My brake pads worn out and the caliper needed to be replaced which normal would cost me $400 and they were asking for $2,257. Not to mention how rude their manager was when i asked for an estimate of how long it would take spit back and told me to get my car and go to a different shop. Waited 2 hours for a diagnostic to get done which also costs $171 read more

WARNING! Do NOT seek service from this place! They left us stranded for days as we were traveling. We asked approximately how long it would take to get a 3 hour job done. The office manager's only response was "We don't do time estimates." Three days later, we found Annex Automotive. They had us back on the road in 3 hours and for $1,000 less than Goodway. Call Annex at 303-710-4195. read more

Wonderful service and FAST! Brad was great and extremely kind. We got a simple balance done on our two front tires of a 2008 Aston Martin V8 Vantage. The value of the service was great, and definitely worth the price. read more

I am so grateful for the kind helpful people at Goodway! I came out of my conference in Keystone and found I had a flat tire at 5:45. Was able to drive on the run flat to the shop and even thought they were closing they got me in and fixed it in no time. Thank you thank you! read more

This is the type of place that you hope you NEVER have to deal with!! This shop does nothing but prey upon those that break down on their way either up or down the mountains with their over inflated prices and read.., $170 dollar diagnostic fees!! You honestly would be better off towing your vehicle to Denver than getting anything repaired with these guys. My sons car brakes needed adjusting and these guys wanted.., wait for it...$1900 to machine the rotors, replace a master cylinder for what reason I have no idea and then doesn't guarantee the work!! Hahahah! OMG, crooks and unethical trash!! STAY AWAY, BIG RIPOFF!!! read more

BEWARE this shop!! I don't often write any kind of review, but I feel this one is warranted to help others avoid Goodway. While on vacation in the Silverthorne area our vehicle broke down on a Sunday (wouldn't start). AAA came out and tried to jump it, but to no avail. The driver recommended Goodway along with a couple of other area shops. On Monday I called Goodway along with another shop. Goodway said it would most likely be a couple days before they could look at it. The other shop was going to be longer than that, so I had AAA tow it to Goodway with the hope they would be able to get it fixed relatively soon. Since we were stranded away from home and had to be out of our condo by Friday morning, we waited until Tuesday to see if we heard anything. I called Goodway to see if they had any idea on what to expect. They really couldn't say because of all the other vehicles that were also waiting to be worked on, which was understandable. With the unknown of when our vehicle would be looked at and fixed, I decided to fly home (Omaha) and get another vehicle that would fit all of us and our luggage. So I flew home on Wednesday. When I landed, I had a message from Brad. I called him back and he said they found the fuel pump module bad and they had to start with that to identify if anything else was wrong. He quoted me $700.00 and the part would have to come out of Denver the next day. He did not know if they would get the part installed on Thursday. I did not question the price at that time, but as I write this review, I believe that price is highly inflated given what I have found on the internet. Given the uncertainty if our vehicle would be fixed by Friday morning, I continued with my plan to drive to Silverthorne on Thursday with the other vehicle. While I was still at home, I looked on the internet to see if a fuel pump module would cause the issue I was experiencing (no crank/no start). I came across an article that described my complaint to a tee that was being caused by a problem with the fuse box under the hood and the user was able to get it started by playing around with the fuses/fuse box. I wondered about this, but thought Goodway should have qualified techs and would have checked this out. On my way back to the condo with the second vehicle on Thursday, I stopped by Goodway's to pick up the grandkids' car seats and check on status. As I pulled the car seats out, I noticed my vehicle was in the exact same spot where it was dropped off on Monday by the AAA tow truck. I thought that odd since it would be difficult to check everything necessary outside and on the ground to make an accurate diagnosis of the problem. So without going inside to talk to Brad, I used my extra set of keys and tried to start the vehicle, confirming that it still would not turn over. I then popped the hood and played/pushed/pulled on some of the fuses and tried to start it again. Although it still didn't start, I heard a click, which is more than it did before. I played with the fuse box a little more and tried again, and it started! When confronting Brad, he said they often do their diagnosis outside since they just can't get the vehicles inside, especially if they aren't drivable. I informed him that I had the vehicle running and the fuel pump module clearly isn't the problem. He started to go down the path that maybe his tech replaced the module already without his knowledge, but I shot that down when I told him it would not start when I first tried, but did after playing with the fuse box. He was gracious enough to give me my keys and wave the diagnosis fee. Quite nice of him considering that I don't think any diagnosis was ever done. If it was, it was clearly the incorrect diagnosis. I hate to imagine what they would have done to me if I would not have shown up when I did. What other repairs would they have wanted after the fuel pump module did not fix it? If I could give zero stars on this review, I certainly would! read more

FAKE REVIEWS!!!! DO NOT GO HERE I only put this at 5 stars so it actually gets seen. This shop is a scam. My car broke down at the entrance Eisenhower tunnel. My power steering pump blew up in the middle of the night. My insurance only tows within a 20 mile radius so I ended up at this shop and it was the worst mistake I made. I bought the parts and took them to shop to be replaced. They charged me $600 because they knew I had no other options being that I do not live in Silverthorne. I stayed in a hotel overnight and I went the following day to pick up my car. They told me everything worked great and they left the key under the mat for me because it was the weekend and no one was there. I COULD NOT EVEN DRIVE OFF THE LOT. They lied, took my money and couldn't even answer a call. I took my car to a second shop where I had to pay another $1200 to fix my power steering rack because they left it dry and blew my brand new pump. PLEASE DO NOT GO HERE!!!! read more

Amazing customer service and kind people!! So thankful they took care of us in an emergency minutes before they were closing. Highly recommend! read more

Traveling from Las Vegas to Chicago my car stalled and got it towed here arrived at 5:30pm they close at 6pm they still decided to do the diagnostic and after they found out what was wrong with my car they still decided to stay and fix it for me which I thought was really nice of them to do this for me I had already gave them a 5 star review but what this place deserves is 0 stars the guy that helped me made it seem like he was doing me a huge favor fixing my car he said that all my car needed was a new radiator and I had him do the oil change as well after they supposedly fixed my car then he wants to tell me that he doesn't know if the car is actually going to be drivable because he doesn't know how much the motor was damaged from the car over heating just wasted my time and money there don't believe what they tell you here I know if I'm ever on the road again around there and need something done to my car I will never end up back here also after they fixed it they drove it to make sure it was fine are they really gonna tell me they didn't hear the noise it was making when you pressed to accelerate read more

They called me in a condescending tone to say the $250 I paid for .6 lbs of freon was just the first inspection because the leak was small, well it leaked back out in three days so it was NOT small. They wanted to soak me again and keep my car for as many days as they wanted, no appointments no promised time, or even day or week, just car prison. I was a GM at Carrier AC Corp for 30 years, I know BS and would rather be stuck in an airport for days than leave my car with these RUDE, INCOMPETENT, OVERCHARGING STAFF I respectfully advise anyone thinking of using this company to consider my experience and drive on by..... try Summit Auto nearby. read more

Our Dodge Ram truck had a tire loosing air. We were at our house south of Blue River on Saturday about 2pm. We quickly drove to Breck then to Frisco only to be told they could not help us till Monday. I called Goodway Auto about 3pm & was told if I could get to them soon they'd help us as they closed at 4pm. They stayed late and fixed my tire. True blessing they were read more

I took our 2014 Jeep wrangler to Goodway auto for an overheating issue. Come to find out we needed a new radiator. We approved the work to be done and was told that Jeeps will always have an issue. We took the Jeep to a dealer on the front range because of continued overheating problems. The Jeep service department informed us that Goodway Auto installed a radiator which was too small for the Jeep and the work performed by Goodway mechanics was laughable. Do yourself a favor and take your vehicle down to a reputable mechanic out of this county. read more

While traveling back east to go home after working on the west coast, both my boyfriend's car and my own went out within an hour of each other (what are the chances?!). We were able to get them both into Goodway and they fixed both cars in record time, especially considering how busy they were. For the 20ish minutes we were inside for paperwork the man at the front desk's phone never stopped ringing. We're extremely grateful for their efficient, speedy work which helped us get back on the road quickly. Would recommend to all! read more

I had been a long time customer with Goodway but I will never return. I kept having to jump my car to start. Went to Autozone who said it wasnt the battery so I went to Goodway. After waiting all day they said it was the battery. They charged me $600 for a new battery. They put in a $300 battery into a car that is 20 years old and probably has very little life yet. Between the diagnoastic fee, taxes, $312 for paarts!! and labor charges for $269 Ive been incredibly ripped off. I was given a wee discount -oh boy lucky me. For a battery I could have put in myself. When I said it was too much I got alot of grief on how they need to earn money too, they are short staffed there arent alot of shops to go to, whatever. By ripping people off thats how they operate. Dont go here. They are slow to respond to you with information and there are plenty of other mechanics in the stae. Would have been a whole lot less money to just drive to Denver. So I just looked at the battery. It doesnt look new, looks exactly like the old battery. I think all they did was clean off the terminals. Im reporting this to Colorado Dept of Consumer Affairs. read more

This place is amazing!!!! Dennis is a miracle worker. He got our RV in for emergency brake pad and rotor work same day after the RV dealership sold us an 08 RV with completely shot brake pads and rotors. This was our first trip out of Denver and Camping World of Golden, who sold us the RV with shot brakes and rotors, completely screwed us over by putting our lives at risk on I-70. Thankfully, Goodway Auto Repair saved us and got us back on the road same day at a super reasonable price! The technicians worked overtime to make sure it got done. I'd recommend them to anyone! read more

I just got my car back from Goodway Auto Repair in Silverthorne and I have got to say that they are hands down the best mechanic I have ever worked with. (Especially up here in Summit County) Those guys rule! They went above and beyond to make sure my car was done right even though it cost them money out of pocket. I was honestly blown away. They even declined doing a service I though I needed (told me I didn't need it)! What kind of mechanic does something like that?!? Anyway, hit them up for your car and truck fixes. You won't be let down. read more

Terrible service. Put in a hose that I new had a hole in it. $470 still has the same problem. Do not go here. They hide behind Agape church. Nothing but thieves read more

The first time I came here everything went smooth and I enjoyed the service. Recently my car wouldn't start so I had to towed to Goodway and the experience was awful. Their labor is more expensive than other competitors in the area and they charged me for $200 for SPARK PLUGS!! I can't imagine it takes a professional mechanic a full hour to replace spark plugs but it would make sense for this shop. After everything was said and done I got in my car that was allegedly test driven for 10 miles but the moment it left the parking lot and shifted to second gear the check engine light turned right back on. To top it all off my car was returned with my raybans missing. If you want your wallet and car robbed this is the place for you! read more

AVOID THIS PLACE! Way overpriced for any kind of service and extremely rude staff, poor customer service and long wait to get your vehicle repaired. They treat as they are doing a BIG FAVOR or working for free on your vehicle. read more

Brought my car in with what I thought was either a battery or alternator issue. They quoted me nearly $500 to replace the battery, including a diagnostics fee they said they could probably reduce "at the end." When I asked by how much they could reduce it, they said they wouldn't know until the end. I paid the outrageous diagnostics fee, took the car to an auto parts shop down the street and paid $169 for a battery that an employee installed for free. I'm female and had three other women with me; we were in a hurry to get back to Denver. Sadly, I suspect Goodway wagered I was desperate, ignorant and would pay their exorbitant fee. Shops like these are why women justifiably don't trust mechanics. read more

I had my tires and oil changed at Goodway yesterday and did not have a great experience (although I have in the past!). I was told on the phone that they were first come, first served, so I arrived at 8:30am (thirty minutes before they opened) and was the first person to at the window. When I hadn't received a call about my car by 3:30pm, I called to see whether it was ready and was told that they just needed to finish the oil change and would call me when that was done. When I hadn't received a call back at 5pm, I went ahead and showed up to pick up my car. I then had to wait another HOUR AT THE SHOP -- half an hour before my car was even driven onto the blocks to drain the oil and then ANOTHER half an hour before they finished my oil change -- all while I was there waiting for my car! I'm not a mechanic, but I'm under the impression that a tire and oil change shouldn't take NINE HOURS (how long they had my car) and that if someone is actively waiting for their car at the shop for a quick fix, then shouldn't that be the shop's priority to finish? The icing on the cake was that when I got into my car (which had been detailed last week) -- THERE WERE OIL PRINTS ON MY TAN CLOTH SEATS (see pictured). I also watched multiple men drive my car without masks on. The folks working at this shop are nice and I could see that they were busy (during the hour I had to wait), so I'll give them some credit, but next time I'll just have my tires changed at Utopia. read more

Dennis is a star! I had problems after problems at a different auto repair location, and Dennis went above and beyond to help me out. I couldn't beat his price, warranty, and customer care. If you have any car issues, this is the place to go! Thanks for everything Dennis and Goodway auto repair. read more

Avoid this place. They charged $170 for diagnosing that there's nothing wrong and to pour half quart trans fluid then said I needed a $500 trans flush. Across town, they did the flush/fill and it Costs $160. read more

2 days after I took my car to them for emergency coolant system repair the engine blew from the failure of the repair job they performed. I had a coolant leak and they said it needed a new hose to the radiator and they charged me over $500 and had my car for many days with no clear communication on when it would be ready then when I picked it up the next day I noticed the coolant level low notice came back on so I called them immediately and was told not to worry about it that there may be "air in the system" - the next day my car had a catastrophic loss of fluids on the freeway and the engine blew. I had the car towed to them. Days passed with no response from them about the status, then after calling everyday to get a update and find out about a warranty on the service performed I finally was told that yes, everything was blown and there was no warranty on the work they had performed and they would not be honoring any service warranty on their work. At least they could have offered me a refund of my payment since my car I had babied and completed all maintenance on was toast! Do not take your Volvo here I do not think they knew what they were doing actually! This was a massive life disruption for me as I was traveling from Washington to Colorado to visit family and due to this I had to spend two months in Colorado stranded at my families home till I could earn enough money for a new car. They could have at least refunded me my money after a botched repair job and they knew they were at fault and did not want to accept responsibility, I was so disappointed because I thought they would be trustworthy after reading the positive reviews, that is why I am leaving this one. They obviously were very busy, short on the phone and did not seem very organized every time I called and did not complete a after repair inspection to make sure the problem was fixed so this was clearly a failure of the mechanic to verify the coolant system was working properly. I am regretful I put my trust in this shop and it resulted in a massive inconvenience and major problems. I wish they would have offered me some kind of refund, they were rude to me after my car blew up and even threatened to charge me storage if I didn't get my car moved within days knowing I was traveling and stranded. read more

I was traveling home to Denver when I noticed smoke coming from my car. I started to wonder if I would destroy the engine if I continued driving. I called Goodway Auto Repair at 4:30 in the afternoon to see if they would take a look. They said they were busy, almost ready to go home, but, okay, come on by. Two technicians inspected my car and told me that transmission fluid was leaking on the exhaust pipe. They recommended completing my driving that day and then taking the car to a transmission shop. No Charge. Thanks GAR for taking time to help me out! read more

I went in to get rear brakes checked. I asked about how long of a wait & the manager refused to guess. he said its policy not to tell. I should have left, because he knows goodway is busy so he should know that's true of all of us. common courtesy. (is he that important?) I asked for a price estimate & he smarted off. (unnecessary). he stated that the estimate was free. his estimate was $800 so I said I'd come back. he said I could not have my truck back till I gave him 150.00. so that was his first lie. I made some calls & told him I'd pay the 150.00, he then said it was too late. (2nd lie) so he held my truck hostage. when the parts came, they were wrong & they re-ordered. they test drove & ignored me when I tried to flag them down hoping I'd be in on the test drive, & get a ride back to the shop. the test failed and after 4 hours I got my truck. *I had to cancel my dentist appointment. there was one nice employee, but he didn't speak English & was afraid to respond to customers. his belligerence was totally uncalled for & the very worst I've ever seen. as I saw customers coming in & out, I saw that they were making an effort to be very nice so as not to make him angry. his system was to be rude to intimidate people in case they had a complaint or request. there is NO excuse for a business treating you with indignity. I will never go there again & when asked, I'll not recommend them. read more

Had a low tire on rental. They stopped everything and got me right in. Checked all 4 tires and didn't charge me a thing!! They obviously love Jesus too. Highly recommend!! read more

Excellent customer services over the phone and in person! I lost my brakes coming down MTN and they let me bring it in to take a look what it was, then called me with price before going ahead with the repairs. Did a great job getting it competed in a few days and gave me an HONEST deal!!! Would definitely recommend!!! read more

Good way auto took really good care of me same day service (brake issues ) Brad explained everything in detail ,price was not out of line ,got me back on the road didn't leave me stranded. read more

We broke down on the way to Breck, our car was overheating. We called two of the mechanics in Breckenridge, and two in Silverthorne. Goodway was the only one that was willing to see our car the next day. We got our vehicle towed to Goodway, and the next day it was fixed! Cannot thank Brad and his team enough! They were prompt, courteous, and very informative! read more

We were driving the Midwest to California and had to stop to get new brake pads and a router. The service we received from Goodway was EXCEPTIONAL. They gave us a good price and a measurable time frame. Brad even showed us the right way to drive through the mountains! We made is safely to our destination. Thanks Brad and Goodway!! read more

my car has the alternator need to be replaced, they told me they have parts and could be fixed, although they have no time guarantee sign. But the service writer told me in the morning said it will be ready by 5pm and also one service writer left earlier and I saw him in the parking lot he told me that it's ready. but after I got there they still let me sit in the waiting room for 2 hours . In the morning the service told me I don't need a hotel and the when I came back check lator they said you have to have a hotel, basically they are bullshit and make things hard ....and by the end when close to the end of the day looks like a another non- professional service writer come in and flirt with Brad...also they overcharged for sure, the alternate and the belt on the alternate for 1200$. Try to avoid this place if you can! I will give negative reviews if I could. and I usually don't give bad reviews if it is really bad. I would not use this And brad try to bad word that other shops while they trying to bring the business and told me that I can stay there when they gave me the quote and then later tell me he didn't know why they let me in ... Really confusing and not being friendly... Again Avoid this place if you can! read more