Horrible experience. Won't answer the phone and when you schedule an oil change online, they WILL…read moreNOT do a tire rotation at the same time. Tire rotations are at 7:00AM only. Wish I didn't waste 2 days trying to get in here. Fortunately, Big O was able to do both at a convenient time.

Came right before closing on our road-trip with a flat tire desperate for help. Thank the stars…read morethe two mechanics (floyd) was willing to help us right before closing. They worked an extra 1/2 hours helping us and random people walking in Thank you so much & we are so appreciative of your help!

Awesome customer service…read more Got my truck and myself back home for a very fair price. Highly reccomend!

Shayne was great. He found us as our car died in the Eisenhower Tunnel and we were able to coast to…read moreturn out. He was very helpful in getting AAA to set up the tow and arrange a tow down to Littleton. He was extremely helpful and professional. Grateful for he help.

Stepped up when I needed them to do so!…read more I bought a lightly used Jeep wrangler from Groove Silverthorne. The GPS/Map system wasn't working so they replaced the radio. That one didn't work either, so they ordered a new radio. With all the supply chain and parts iddues I was planning on waiting a while for the new radio. After waiting many moths and enduring many unreturned phone calls, to a service rep that has since been fired, I fianlly got a new working radio and my wife is very happy. I called Mark, the GM, and he stepped up by making sure the radio was in stock and got me into service the very next week. I am glad to say that Ian and service team were great and got the job done when expected and done correctly.

Just had a textbook, fantastic experience with the service team at Groove Jeep. We had driven our…read more2023 Jeep Grand Cherokee from Austin to Breckenridge but when we arrived we could suddenly hear clicking from the wheels when we turned the steering. Not wanting to drive these mountains with any doubt about the car I drove over to Groove to talk to them. I was met by Ryan at the Service Desk who took the time to come look at the noise and asked me some further questions. Super friendly and efficient (they were clearly busy). He quickly deciphered the problem and let me know they could take care of it. I waited in their lounge for an hour (fast wifi, great place to get some work done) and Ryan let me know that it was ready to roll and was all covered under warranty. I really couldn't make a suggestion on anything to improve here. Ryan went above and beyond to not only identify but get my problem solved in the absolute minimum amount of time. Great experience with the service team at Groove!

My leaf spring on my camper had snapped in half on my way back from the RV dump 8 miles up a a…read moretreacherous dirt road in Crested Butte, CO .25 miles from my campsite. I had been there for 5 days waiting for someone to help me. I had one company try to help but they left me worse off than I was and never came back even though the tech told me he would. Good Sam Roadside finally got DJ out to me. DJ drove from Breckenridge 3.5 hrs to CB. He arrived around 9pm Wednesday evening to assess the situation and figure out what parts he needed. He even paid for his own hotel in Gunnison to get parts in the morning. The next morning he showed up with 2 leaf springs. They were the same part number but different manufacturer so they were a little off and we couldn't use them, unfortunately. He drove back to Gunnison (1hr away) and searched for the correct parts once again (all at no charge to me). He finally got back to my spot and had me fixed up in 2 hours flat! He made it seem so easy! The entire time DJ was calm, cool, collected, empathetic to my situation, and extremely meticulous with his work. We even jammed out to a little Tom Petty while he worked. When he was done he followed me to my campsite to make sure everything was safe and correct. He then re-checked my tires, springs, bolts, etc... (still not charging me for this extra time). I HIGHLY recommend DJ for your automotive/RV needs. He is now at the top of my contact list!

Showed up and knew what the issue was just about before I even said Hi. Great guy. Would definitely…read morerecommend to anyone who is having issues with there vehicle.

Han showed up to our crash on I-70 before state patrol and made sure we were okay. He went above…read moreand beyond towing our wrecked truck. He provided us rides, stayed in communication with us and had patience along the way. Highly recommended!

Had a blowout of a tire that was only an hour old on Georgetown hill westbound. Called to have it…read moretowed back to the tire company in Denver. They were there in the quoted 15-20 minute window. Quickly and safely loaded it onto the truck. Very polite and helpful. Texted photo of the delivery and the person 's name that they left it with. Couldn't have been easier after an upsetting situation. Quoted me a price when I called which seemed fair and it was all good.

Very nice service, and a perfectly fine place to have vehicles fueled…read more Reviews need 85 characters.

Darren is fantastic! We got stranded up in the mountains and he was able to bring a jeep to rescue…read moreus. We ware thankful for his service. What a crazy adventure.

I am writing this review with immense gratitude and a strong desire to highlight the exceptional…read moreservice I received from Eagle Vail Towing. My recent experience wasn't just a transaction; it was a masterclass in customer care during a stressful situation, and I feel compelled to share how outstanding this company truly is. My need for a tow came at the worst possible time--during a busy weekend, with family waiting for me, and my car completely disabled on the shoulder of I-70. The anxiety and frustration were immediate. From the very first phone call, however, that anxiety began to melt away. The dispatcher who answered was calm, empathetic, and incredibly clear. She listened patiently, asked all the right questions to understand my situation and location, and provided a transparent, fair quote with no hidden-fee pressure. Her reassurance that "we'll take care of you" wasn't just a phrase; it felt like a promise. The true heroes of the story arrived right within the quoted window: the tow truck operators ( John and Sean ). I cannot overstate their professionalism. They introduced themselves warmly, immediately put out safety cones to protect the scene, and explained every step of the process to me. They treated my vehicle not as a broken piece of metal, but as my personal property, handling it with meticulous care. There was no rushing, no carelessness--just skilled, deliberate work. They even asked if I had any personal items in the car I needed to retrieve before securing it. What impressed me beyond their technical skill was their genuine kindness and demeanor. They could clearly see I was stressed, and they alleviated that not with platitudes, but with competent action and respectful conversation. They were friendly without being intrusive, professional without being cold. It transformed a potentially miserable hour into a bearable, even educational, experience. They ensured I had a safe ride and clear instructions on where my car was being taken and what the next steps were. The entire process, from the initial call to the final drop-off at the repair shop, was seamless. The billing was exactly as quoted, with a detailed, easy-to-understand receipt provided electronically. In a world where service industries often over-promise and under-deliver, Eagle Vail Towing is a shining exception. They delivered on every front: punctuality, transparency, technical expertise, and above all, human decency. I wholeheartedly recommend Eagle Vail Towing to anyone in the Vail Valley or surrounding areas. You are not just getting a tow; you are getting peace of mind. They turned my emergency into a demonstration of what excellent service looks like. Thank you to the entire team at Eagle Vail Towing--from the compassionate dispatcher to the fantastic roadside crew--for your invaluable help. You have a customer for life, and I will be singing your praises to everyone I know. Five stars are not enough!

They were very helpful was stranded on. Highway they came in 5 min reliable, courteous, and…read moreprofessional

Do not use this company if you are a woman!!!!! We had asked the provider kindly 3 times not to…read morepark in front of the neighbors garage to avoid any problems. He could have moved his car 5 feet into guest parking but wasn't interested in doing that. Then refused to help and left us after we insisted the car be moved. I doubt that behavior would have happened if a man made said request....

This tow company does not properly secure vehicles to their flat bed trucks. I recently had to be…read moretowed off Vail Pass with my 4WD vehicle. This company only tied my truck down with one strap on the left rear tire for a 15+ drive down I-70 at full speed. Insist that your car is properly secured to the industry standard! PRESS RELEASE May 26, 2017 FMCSA CARRIER TIE DOWNS With regard to the recent exemption granted to the IITR petition, the intent of the petition was to clarify what is stated in 49 CFR 393.128 pertaining to the securement of automobiles, light trucks and vans and to address the use CFR 393.112, a general cargo rule which law enforcement was using to cite towers, disregarding the intent of 49 CFR 393.128. To clarify, the industry standard is a four point tie down, two non-adjustable tie downs attached to the rear of the vehicle and then two adjustable chains used to secure the vehicle. A winch line is not a securement method. It is a good time to review your cargo securement methods. Always take the time to properly tie down and secure your loads.