I am writing this review with immense gratitude and a strong desire to highlight the exceptional service I received from Eagle Vail Towing. My recent experience wasn't just a transaction; it was a masterclass in customer care during a stressful situation, and I feel compelled to share how outstanding this company truly is. My need for a tow came at the worst possible time--during a busy weekend, with family waiting for me, and my car completely disabled on the shoulder of I-70. The anxiety and frustration were immediate. From the very first phone call, however, that anxiety began to melt away. The dispatcher who answered was calm, empathetic, and incredibly clear. She listened patiently, asked all the right questions to understand my situation and location, and provided a transparent, fair quote with no hidden-fee pressure. Her reassurance that "we'll take care of you" wasn't just a phrase; it felt like a promise. The true heroes of the story arrived right within the quoted window: the tow truck operators ( John and Sean ). I cannot overstate their professionalism. They introduced themselves warmly, immediately put out safety cones to protect the scene, and explained every step of the process to me. They treated my vehicle not as a broken piece of metal, but as my personal property, handling it with meticulous care. There was no rushing, no carelessness--just skilled, deliberate work. They even asked if I had any personal items in the car I needed to retrieve before securing it. What impressed me beyond their technical skill was their genuine kindness and demeanor. They could clearly see I was stressed, and they alleviated that not with platitudes, but with competent action and respectful conversation. They were friendly without being intrusive, professional without being cold. It transformed a potentially miserable hour into a bearable, even educational, experience. They ensured I had a safe ride and clear instructions on where my car was being taken and what the next steps were. The entire process, from the initial call to the final drop-off at the repair shop, was seamless. The billing was exactly as quoted, with a detailed, easy-to-understand receipt provided electronically. In a world where service industries often over-promise and under-deliver, Eagle Vail Towing is a shining exception. They delivered on every front: punctuality, transparency, technical expertise, and above all, human decency. I wholeheartedly recommend Eagle Vail Towing to anyone in the Vail Valley or surrounding areas. You are not just getting a tow; you are getting peace of mind. They turned my emergency into a demonstration of what excellent service looks like. Thank you to the entire team at Eagle Vail Towing--from the compassionate dispatcher to the fantastic roadside crew--for your invaluable help. You have a customer for life, and I will be singing your praises to everyone I know. Five stars are not enough! read more

Eagle Vail Towing - What a handsome guy!!! - Towing Near Me - Avon, Colorado

They were very helpful was stranded on. Highway they came in 5 min reliable, courteous, and professional

When another tow company wanted to over charge us Eagle Vail towing came in and saved the day. Their driver Daniel is our angel, such a great guy took care of our car and us! Highly recommended read more

We were traveling up an incline on 70 in an old 79' van with a carburetor that had not been adjusted for the altitude! No joke, we were going around 40mph or slower on the side of the highway, just sputtering along. A tow truck appeared behind us and followed us for a while. Unfortunately, our hazard lights weren't working, so it was much appreciated to have him pull up behind us with his hazards on, following to ensure we were ok. After 5 minutes, we finally decided to give up and stop to let the tow truck guy help us out. Come to find out, it was the owner of Eagle Vail Towing, John, that appeared behind us! He hooked us up and towed us to the top of the summit. But because we still had about an hour to go before we hit Denver, we still needed the assist. So John called up one of his guys with a bigger rig that could take us there. Both were so helpful and kind and patient! John waited with us on the side of the road till his guy came, and as we contacted our insurance about coverage for the tow. I wish I could remember who drove us. Regardless, we had great conversations on our drive, and he was willing to stop off somewhere so we could get lunch along the way - even offered us his personal snacks. He dropped us off as soon as we were down off the summit in a safe parking lot (the van worked fine then). So so so grateful for these angels. They really saved our asses from trucking up that hill for god-knows-how-long, in addition to the time we would've waited to get a tow truck to us. Thanks, Eagle Vail! read more

Eagle Vail Towing - Towing Near Me - Avon, Colorado

I would highly recommend John at Eagle Vail Towing! My car died on me while I was up in the mountains for the weekend. He towed my car from Avon to my mechanic in Denver literally within an hour after I reached out to him. I felt that my car was very safe with him. Just another friendly and reliable great business in the Vail Valley! read more

My keys were locked in my car late at night in Leadville in Sub-Zero weather. Carl came out and could not have been more quick or kind, and did his magic and we were on our way with no damage to the car. Thank you so much for being such a hero and humane being. read more

We waited through the night for AAA to get a tow truck to our car on the side of I-70 near Edwards. At about 5am, we started calling around. Someone further away recommended Eagle Vail Towing and I'm so glad they did. A truck was dispatched right away. The driver was friendly and very professional. He got the car back to our house and took the time to ensure it was well situated. We will be forever grateful. read more

This company took complete advantage of my situation. $700 dollars later, and I was out of a very minor snow bank. After getting out of the ditch, they asked if they could move the car, so "you don't get it stuck again". That's when the driver, John, got it stuck a second time and had to tow it out. Which I paid for. read more

Eagle Vail Towing - Towing Near Me - Avon, Colorado

Service was excellent. A leaf spring on my 4wd vehicle broke when I was far up a dirt road north of Wolcott. The vehicle was undriveable at that point. Fortunately I had a cell phone signal. EVT was very responsive. Matt contacted me, came to my location, put my vehicle on his flatbed and hauled me all the way back to the Front Range. Because of EVT's can-do attitude, the time from when my vehicle broke down to when EVT dropped it off at my local shop and I got home was much shorter than it could have been, eight hours instead of possibly days. Matt is a very skillful driver and tower who enjoys his work. He was a lively ractoneur during the four plus hours we spent together. Since I was 6.5 miles up a rough 2wd road, the service was considered a recovery and not a tow. Recovery is more expensive than towing so the total for the complete operation was anything but cheap. My one complaint is that EVT requires a $500 start-the-meter fee paid before the drive starts heading towards the customer. The only practical way to make this payment is by credit card. EVT charges 3.5% for using a credit card so the initial payment ends up being $517.50. Since there is no other way to make that payment EVT should either say in advance that the initiation fee is $517.50 or not charge the extra credit card fee. The 3.5% fee is also added on to the remaining fee if is made by credit card, but this is somewhat less irksome since at least one has the possibility of making this payment in cash. (EVT does not accept checks.) read more

Eagle Vail Towing - Towing Near Me - Avon, Colorado

Very unhelpful. Wanted me to just wait and wait. But he wanted payment before. Not very local Calm someone. Anyone. Else read more

I was along I-70 here in Edwards helping with the Annual Hwy Clean-up. I had put my Flashers on while picking up Trash and when I came back to move my car, my Battery was dead! So Put my Hood up and no sooner than I did here came Michael and Eagle Vail Towing. Not only a Godsent for the timing, but he would not take a payment because of my Volunteering-Class Act for Sure. Jeff read more

I was stuck in edwards very polite however nearly 1800,.. dollars for a half days work from them. Watch out for the bill. If it's your own money or insurance. I listened to the guy joke about how much thy charge insurance companies for a tow. Polite people but extremely expensive. read more

We had a breakdown off I 70 just passed Silverthorne and Simon with Eagle Vail towing pulled up in front of us with in minutes. We were still on with police dispatch trying to get someone out as we were not in the greatest spot. Simon pulled up and offered to get us to a safer spot and agreed to get us all the way back home. We had a full truck and utility trailer along with a dog and kids. He was able to get all of us and all of our stuff safely back home in one trip, which is all we could ask for. No matter the cost. He was incredibly nice. Easy to talk to and delivered on his promise. We are so greatful for his quick presence on the scene and getting us back home. Thank you Simon!!!! read more

Car broke down on side of road John was beyond kind and helped get us towed to the top of mountain so we weren't sitting on the side of the road. read more

I can't thank Eagle Vail Towing enough for helping me when I had a bad wreck on I70. They were so helpful in getting me safe and towing the car away. I especially want to thank Sandra for helping me out in the office. When I got home I realized in the wreck my keys flew out of my backpack and she was able to find them in the car, and took all the trouble to go to the post office and mail them back to me. I highly recommend Eagle Vail Towing -- excellent service and help when you need it. read more

Accidentally locked our keys in our car in snowy Colorado but Eagle Vail Towing to the rescue! They were very helpful and friendly. Saved us from being stuck on the snowy mountain. read more

Heaven Sent! My family and I are moving cross country and we picked the best weekend to do so. During the middle of a BLIZZARD! Gabe pulled up as I panicked and my 18 month old screamed in the back. He explain what he was going to do. Got us out of harms way. He directed us how to get back to town. He left during that 1 minute we were pushed off to a ramp. As we heading back to the freeway we got stuck again!!! On a bridge!!!! At this point Gabe was gone. We called our roadside assistance and they couldn't find any help. Police couldn't help since there was no bodily injuries. I called Gabe he was in the middle of a tow but promised to come back...he did!!!! He got us off the bridge and directed us to go to the closest Walmart to get Autosocks....one light away from the Walmart we get stuck again!!!!! At this point I lost hope. I decided to leave my husband with my son in the car and walk to the Walmart. It was closed!!! I cried and prayed for direction for hope... I looked to my left and our angel was unloading a tow! He screamed for me to get in his truck and took me back to my family. At this point nothing was open due to the storm. The man literally guided us to the top of the hill where we could safely go down hill. After 3 hours of being stranded we made it safely to our hotel room. Honestly if it wasn't for Gabe things could of gone bad quickly. Not only did he go up and above so help us. He saved my sanity. No words can express my gratitude for all his help! Gabe once again thank you for everything thing you did for us. You don't understand the impact you made. Thank you read more

Eagle Vail Towing - Our Guardian Angel - Towing Near Me - Avon, Colorado

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My SUV slip on a patch of ice off my driveway into a down hill embankment in the mountains. Matthew who was the tow driver was so concerned about my well being. Great guy and assured me not to worry he pulled out the SUV like a pro. read more

Eagle Vail towing was good, when I call them , did pick up phone right away . Explain me everything, especially the price ( no hidden fees ). I was little bit worried for car , for scratches , but that wasn't a case with company. Gentleman did arrive in clean washed towing truck. First expression was good ( really professionals ). E.V.T. Delivered my car without any damages to the point of destination. Driver was polite, friendly, professional!!!!!!! Thank Eagle Vail Towing, you guys helped me in hard situation. I wish all towing companies work like E.V.T. Recommend them !!!!!!!!! read more

Eagle Vail Towing - E.V.T. On duty - Towing Near Me - Avon, Colorado

My car wasn't starting for reasons I couldn't figure out and John came to tow it to a shop for me but instead messed around with my car for 20 minutes and figured out what was wrong and fixed it for me! Then 3 days later it didn't start again for the same reason because I hadn't gotten it to the shop yet, I called John and he was there in 45 minutes to fix it for me again. John is the best and I'm so appreciative that he was the one to help me. read more

We were pulled to the side of 170 in a snow storm - Dima came by and saved our Frieking life!! We lost complete power and were unable to accelerate when pressing on the gas. He tied a chain to his rig and pulled us about 10 miles to a safe place. Didn't even charge us!!! We still had another 5hrs left in our drive. We told them we had AAA and immediately they were willing to take us. Matthew, another member of the team - was also extremely helpful. Definitely recommend these compassionate folks read more

Got locked out of our car yesterday after snowmobiling. Triple A couldn't respond and help but these guys were able to take care of us and quickly!!! Mahalo from Hawaii! read more

Carl was a life saver. We were stuck at the top of vail pass with no phone service. Thankfully Carl stopped to see if we were ok and waited for us to figure things out with insurance. From vail pass all the way to Littleton, Carl worked to make us feel comfortable and safe. Would recommend the team at Eagle Vail Towing 100%. read more

I have never ever dealt with people who were the most inefficient I don't want to use bad words but they were just morons. explained what happened with my car that I needed a tow uphill the guy came three hours later with a huge truck drove an hour to get to me and said oh he can't do the job because his truck is too big when I already told him what the job was just rude nasty and just horrible customer service if you call them watch out read more

My car broke down in the mountains by I70. The driver, Amir, actually stopped to offer me help, before the towing company I was on the phone with could even get a driver dispatched. Amir managed to get me (and my car) safely to the next town up, where I could get it looked at. Only reason it's 4 stars instead of 5 is because they're pretty pricey, but Amir was awesome. read more

John literally saved us from the side of the highway when other options (including our rental car company) said they wouldn't be able to get to us for 8 hours (no joke!). And on top of everything, John didn't even let us pay and said he would handle the claim with the rental car company when they picked up the car from him. Couldn't have asked for more. Thank you John!!! read more

My son was completely taken advantage of, stuck on the side of the road with a flat tire. He contacted AAA and three trucks showed up at the same time (at the appointed time). The first truck was Eagle Vail Towing who waved off the other two trucks, so my son (first mistake) assumed they were with AAA. Second mistake was AAA did not tell him who was coming. My son had already started changing the tire, did all the hard work, but let the gentleman continue/finish. At that point, he told my son he would have to be paid and he promptly called us as he had rightly assumed he shouldn't have to pay and then we confirmed he was not AAA. So our fault and a life lesson learned by my son. I would not have written any review at all BUT he was charged a ridiculous amount of money which we had no choice but to pay at that point. Would NOT recommend this company! read more

5-stars...showed up when they said they would. Good communication~friendly driver. Believe the other 5-star reviews, not the 2 & 3 stars. Not sure what some folks expect to pay to have a 6000 lb vehicle hauled off the highway, often in terrible weather, but it's not cheap. Our driver was the tops! read more

We have used Eagle Vail Towing twice now in a month. John was honest, reliable, prompt, and very kind. His prices are very fair and competitive. When he was here for the last pickup we were talking and his phone rang, he let it ring and go to Voice mail, today, that is customer service you don't see that kind of professionalism very often. He showed my time was just as important as his. Very clean and professional at all levels! I am very glad that we now have an honest and reliable Tow company that I would recommend to friends and family! read more

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I was driving through a winter storm and my windshield wiper fluid ran out so I pulled over to try and clean it off with water. John pulled over to make sure that we were ok and filled my washer fluid up to keep my family safe. It's amazing how quickly that stuff runs out! I was so thankful for his act of kindness, thank you John, you saved the day! read more

Mixed review and mixed experience. Steve provided a great relief for me picking up my motorcycle when I slid off the road in Vail Pass recently due to black ice and the truck next to me also sliding into my lane. He said he was a motorcyclist and knew how to recover a motorcycle. He further offered to take my bike to their covered garage where it would be out of the weather. He provided costs via text. The next day, in much better weather, I returned with a trailer to pick up my bike and was told it would be almost twice the amount indicated by John. Despite my having costs in writing from the tow operator, John reasoned it had to have taken longer and the "State allows me to charge $205 an hour", so I should have been charged for two. We ultimately settled on an extra $100 which I had no choice but to pay (meter running on the trailer) and such. So, I give Steve FIVE stars for his good faith effort to treat me right and John ONE star for failure to honor his own operator's invoice. So, averages THREE stars. In the end, I'm glad guys like Steve are out there in bad weather and able to help people like me in a time of need. But I still feel a little ripped off by the process. read more

My vehicle didnt have very good brakes. John towed my vehicle from eisenhower tunnel to silverthorne (11 miles) and charged me 162$. He explained that any other tow truck service would charge 250$. I would not recommend getting towed from this company. They take advantage of people who are not familiar with an area and are in a bad way. read more

I used this towing company and they were fair in price, on time and professional. Very fast, responsive and friendly. I will definitely use them again. I highly recommend this company. Thanks to Eagle Vail Towing !!! read more

My friend and I were stranded on the side of the highway with a burnt engine and John B quickly found us and immediately pulled over in front of us and he quickly towed us to an emergency pull off. If it weren't for Eagle Vail Towing, we could have been hit in the next minute or so. They were the ones who also towed us back home to Denver. read more

My family and I were driving back to DFW from spending a week in Beaver Creek, CO for Christmas & New Years, when my transmission went out in my truck. I called Eagle Vail Towing and they answered right away. I gave them my location and they sent a truck right out. The owner checked in to make sure that, Bill Singer the driver, had made contact with me, which he had. Bill was great. He had a little challenge getting me loaded because of the snow and where my truck was parked, but finally got my truck loaded and dropped off at the Smith Ford dealership in Silverthorne, CO. I highly recommend Eagle Vail Towing to anyone needing to be towed. Thanks again Bill for your help! read more

These guys are the best! Last week our car broke down in Georgetown around 11 p.m. we called our insurance company who called 4 different towing companies who would not come get us. Finally they got in touch with John B around 12:30 a.m. he got out of bed and drove all the way from Eagle Vail to get us in Georgetown and brought us back to Avon. He showed up really quick as well. Really helped us out in a bind. We thought we'd be sleeping in the car that night. Thanks so much! read more

Eagle Vail responded when I called for assistance with a flat tire on Vail pass. John B was so nice and helpful with explaining the issue and all my options! He ended up towing me to the nearest tire shop safely. Prices were reasonable and he was a pleasure to speak with. I'm so glad he was able to help me out! Thank you!! read more

Eagle vail towing came to my rescue after a two day ordeal after receiving a faulty vehicle from budget rental car. Their service was exceptional, quick, and very professional. I would totally recommend using eagle vail towing to anyone. read more

John B was excellent!! He showed up in 5 minutes, as he stated he would. He towed my car to a repair shop he highly recommended and even arranged for a ride for me to my destination in Edwards!! I highly recommend Eagle Vail Towing! read more

Responded quickly on Thanksgiving evening. I needed my tire changed so I could continue on my way for the holidays and John turned out to be an extremely reliable choice! He was very helpful and even answered my call later than night with concern about the spare tire that the dealership had given me. I would definitely recommend Eagle Vail Towing. Thank you for helping me out! read more