Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

Initially, Devin walked into my backyard, took one look at the pool cover and told me I would need…read moreto purchase a new cover.. I recently took over my father's home who passed away and the thought of purchasing a new cover on top of it all was mortifying... Then, Troy approached the scene and got to work! He put the cover back on the track and even patched a little hole in the cover. He proceeded to clear out the pool cover box and do so without any complaints!!! It's good to know we still have hardworking charismatic people in this industry!!! YOU MADE MY DAY!! Troy deserves a RAISE!!!

Very disappointed. Be aware if there are any issues - they will make it your problem…read more My above ground pool which I had 12 years with no issues was damaged by a storm. I selected Performance pool to do this. They installed it in October of 2023. The winterized it and put on the winter cover. The cover wouldn't stay on and they told me I should just put a bunch of stakes around the pool. The pool was good for the first season. I opened it in the spring of 2025 and the liner had pulled out. I had to drain it and then they charged me $400 to tuck it back in. This spring the same thing happened - it came out so I drained it and tucked it back in and started to refill it. The liner pulled out again while it was filling and I had a bigger mess(sand washed out from the pool base). Keep in mind - they installed the liner originally, they charged me to fix it a year later and it happened again. To me it would seem something is wrong. I hadn't heard anything back after multiple emails and calls and was going to try to fix it myself with I looked closer at the liner and it was peeling and had a couple small tears close to the top. I sent this info over and they finally got back to me saying they were going to retuck the liner and fix the sand but if I was concerned they could replace the liner at a cost of over $6K+. This was after I spent 18K+ to buy the pool originally. Because of all the issues I had I decided to pay for the replacement because I couldn't keep dealing with the liner pulling out and having to drain and refill the pool every spring. They did lower the price but it was still over 3K. the sales people seem helpful but once the pool is installed they won't do much other than pass along your concern. I had copied our sales guy on an email to the service person and was scolded for copying him on the email. The communication from the service team is terrible. I kept trying to get updates as to when they were going to be here to replace my liner and I received a text the morning of that they were on their way. If you buy from here - keep in mind - you will be paying for any issues you might have. After the sales and install I was going to give them 5 stars but there is no way I could recommend them to anyone.

On time and very knowledgable.  He fixed my pool's heater and I will ask him back to install a…read morechlorinator.  I couldn't get my former pool guy to respond with an appointment, Pool Commander showed up the next day.

Troy, the owner of the company was able to fit us right in and was there the next day after asking…read morefor an appointment. He was friendly, professional, lot's of knowledge. We will hire him again in a heartbeat. Semper Fi

I just started using Northern Pool & Spa pool cleaning services this summer and so far so good! I…read morehad an issue with algae which is why I initially called for help. Steve was able to get rid of it within a couple of weeks and things have been great ever since! I have a lot more free time to enjoy my pool on the weekends now! I'm looking forward to next summer already! Thanks Northern Pool & Spa!

From the owner: We specialize in weekly pool treatments weekly cleanings,bi weekly Cleanings,Repairs and much more.read more

They never answer the phone or respond. I emailed their form 3 times and called them another three…read moretimes and even left two messages. No response. What a joke.

I bought a hot tub from this company about 15 months ago. the way they respond publicly, to their…read morecustomers reviews online (specifically the ones who had a bad experience), tells you everything you need to know about the experience you will have with them, should you be so brave as to buy there.