Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

Move over PoolWerx (former Performance Pool & Spa), there is a new pool sheriff in town…read more First year, using their services and they have been great. Their prices are hard to beat and the service is absolutely stellar. Had them perform multiple services this year and they were very prompt with communication, scheduling and then getting the work done. I would highly recommend them anyone who owns a pool. P.S. - they have a weekly chemical program for which the cost is very comparable to essentially if you were buying chemicals from a store yourself!

From the owner: Sparkle Pool is a local, family-owned swimming pool and hot tub service serving the metro area. Our…read morestunning showroom is conveniently located, and our experienced staff is dedicated to providing our customers with the best products and services the industry has to offer. Looking to transform your backyard? We specialize in custom in-ground pools, from design to installation, as well as liner replacements, auto cover replacements, and essential pool maintenance and repair services to keep your pool in top shape. We also offer professional pool chemical service, ensuring your water stays balanced and safe all season long. We're also your go-to destination for hot tubs, featuring the luxurious Caldera Spas line. Whether you're in the market for a new spa, need hot tub repairs, or are looking for filters, covers, chemicals, and accessories, we have everything you need to keep your spa running smoothly. Beyond pools and hot tubs, we offer above-ground pools, swim spas, Polaris and Dolphin pool cleaners, pool toys, skimmer and pump baskets, and all the necessary chemical supplies to maintain crystal-clear water. No matter your backyard vision, our team is here to help make it a reality. Stop in today and let us create your perfect backyard paradise!

We used Performance Pools in Elk River and had them install a new heater. After having the heater…read moreinstalled and turning the heater on, it was found through heater did not work. We spoke with Jesse in the service department who first right off the bat wad horrible at communicating. He told is nothing was wrong with the heater and it was a gas issue and to reach out to our gas company. We reached out to our gas company and spend over $450 to find out it was not a gas issue and the heater had plenty of gas to ignite the heater but wasn't. We went back to Jesse and told him this and continued to place blame on the owners, with no apology or urgency to get the issue fixed. Jesse finally said techs would be out and after waiting over 10 hours and again no communication, we reached out asking and was told a tech would probably not make it. Again, no apology. It is beyond frustrating after owning Pools for over 25 years and knowing right away what the issue was but was told differently so we did everything asked and still not working. Jesse has made this experience so much worse. We understand mistakes and things happen but taking no accountability or putting no urgency behind it, and making unnecessary comme to about one mental health is absolutely unacceptable. They have lost a life long customer and we will be going above and beyond to ensure this issue is fixed and no one else has to experience this.​​

We had our 20x40 in-ground pool installed a couple of years ago. The construction crew was amazing…read moreand once we were turned over to their customer service, our experience kept going down hill. We've had them winterize the pool in the fall and open it in the spring. The crew drained too much water out our first year and damaged the new cover before we ever even used the pool. Jesse (service manager) sent a crew out to look at it, then auto charged our credit card to fix the damage and took no responsibility of their crew over draining the pool when they closed it the previous fall. I let that one go. This year when they were scheduled to open the pool, they showed up again, with no notice, no communication and my wife saw them in the back, welcomed them and asked if they needed anything to let her know. "Nope, we're all good here" was the response. I get home and notice the pool is certainly NOT open like expected. The valves for the skimmers were left off and 2 of the 3 jets were left as well. I checked and was charged $250 for the opening and no communication at all on how the job was left half done. The gist of the response "I can't offer a refund for the lack of communication." If you're looking for them just doing half the work, charging full price and taking zero responsibility for terrible customer service, you've got the right place. Jesse had over a week of opportunity to pick up the phone and call, but instead chose to insult me and lose a lifelong customer in the process. I will never spend another dime with a company that operates the way this place does.

We have trusted Bob and his crew at St. Croix Valley Lawn with our seasonal lawn care for several…read moreyears. They show up like clockwork each week with smiles on their faces and efficiently and meticulously care for our lawn. It is so nice to completely enjoy the short summer months in Minnesota without having to worry about the extra chore of mowing and trimming and weed control. We would rather be at the lake! - Tammy and Fred

I have been a client of St Croix Valley Lawn & Pool for a few years now, and I can honestly say…read morethat our yard is always lush and beautiful! The crew does an amazing job of accommodating the crazy Minnesota summers, and having them take care of our lawn and gardens allows us to enjoy our summer. They are always willing to help us with special outdoor projects. Thank you, St Croix Valley Lawn & Pool!!

My family and I are recent owners of a hot tub and needed help getting set up with the right…read morechemicals and understanding the process for maintenance. Poolside was a great choice. Friendly helpful service. The process started with bringing a sample of water which they tested to help know which chemicals to use and at what level for weekly maintenance. They took the time to explain each step of the process and gather all the chemicals needed. Pricing was fair for all the products and we were glad to learn they also do onsite service and maintenance. Would highly recommend! Thanks Poolside glad to support a local business!

I should have read the reviews before engaging Poolside…read more.. Contacted the company for pool cleaning and they did a great job in cleaning the pool and getting it ready to be used for summer and then i trusted them way too much, which was my downfall. they recommended changing the sand on the filter, and i bought it, Next thing i know that my in-ground pool had sand in there and when i contacted them, they said that they'll come and clean it up. they came refused that the sand is in there because of the change and has always been there...and said that the sand is in the pool because the pump is old and would cost me $500 to replace including labor& parts, reluctantly i agreed since we were hosting a pool party that weekend and came back home to find out an invoice for $850which listed that i was quoted for $850 for the work which was absolute bologna. i called and conversed with multiple people and after assurances that they'll look into it immediately, my debit card was charged $856 :( and that was the end of that. Lesson learned for me so BUYER BEWARE and read the reviews and get things in writing from them before getting any work done. Giving them 2 stars because they did a good job in cleaning the pool initially.

Jim and Will provided excellent customer service with a smile. Would highly recommend this company…read moreif you want things done timely and efficiently. Thanks White Bear Plumbing!

These guys are fantastic! We've had them out two or three times now and each time they have been…read moreefficient, knowledgeable, and best of all - affordable! They show up on time and get the work done in record time.