Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

They never answer the phone or respond. I emailed their form 3 times and called them another three…read moretimes and even left two messages. No response. What a joke.

I bought a hot tub from this company about 15 months ago. the way they respond publicly, to their…read morecustomers reviews online (specifically the ones who had a bad experience), tells you everything you need to know about the experience you will have with them, should you be so brave as to buy there.

This place has been amazing. My family got a pool this summer and we have been having problems with…read morethe water and keeping it clear and chemicals balanced. My wife has been going there to test our water and they have been incredibly helpful, especially a gentleman named Michael and other female employee that my wife doesn't remember her name right now. They have been giving advice and explaining how to put chemicals in the pool and we are finally almost ready to go! Thank you Poolwerx for all your help!

Hands down-superb customer service. Elyse was knowledgeable, flexible with her schedule and…read morepunctual when it counted. She called us back before any other pool store, and was able to guide us step-by-step- even coming to our house. I could not say enough about our experience. I will continue to go to this location in particular because when you invest in a spa and pool, you need people who know what they are doing and you can trust.

I went in to the store on December1st 2024 and put a deposit down for a pool for this coming…read moresummer. Tom the installer even called me the next day. I sent him pictures of the backyard. Come May I reach out as I haven't heard anything, no return call or text from Tom. So my husband tries. Nothing. We call the store multiple times and it always sounded like we were bothering them. Finally, Tom calls my husband and says he will call first part of the week and will be out. Never called or came out. Called the store again, nothing. I reached out like a new customer. Then I get an email asking if I had questions. Um, yeah, how come I put down a deposit and no one is contacting me?! Whoops! My paperwork was misplaced. We will get someone to call you and fit you in asap. I get a call and they maybe can fit us in July/August!!! The damn summer is almost over!! The most horrible customer service ever!!! Thankfully I got my deposit back and have another pool coming in 2 weeks from a different company with excellent customer service!!!

They always have everything I need and they're really helpful! We bought a house with an existing…read morepool. When I wanted a solar cover spool, it was actually a better price in at The Pool Store than it was from the big online stores and they had it in stock. They've serviced my pool pumps, and helped me learn how to winterize my own system. I usually buy everything online, but in this case, I prefer my local guys.

I just started using Northern Pool & Spa pool cleaning services this summer and so far so good! I…read morehad an issue with algae which is why I initially called for help. Steve was able to get rid of it within a couple of weeks and things have been great ever since! I have a lot more free time to enjoy my pool on the weekends now! I'm looking forward to next summer already! Thanks Northern Pool & Spa!

From the owner: We specialize in weekly pool treatments weekly cleanings,bi weekly Cleanings,Repairs and much more.read more

Customer Service is shitty. Warranty work was to take place today and asked when they were going…read moreto come since no one showed up. I got a text back: "It kind of poured rain for most of the day. Maybe you don't work outside. I'll get back to you on when I'll get there" This company can F themselves!

Joe the owner is a piece of work. They "opened" my pool, took the cover off, and "opened" pool…read morewhich consisted of taking the mesh cover off and taking plugs out. Not turning on the pump, the heater, nothing. $353.00. AND left a plug in that auto fills the pool, causing it to keep pushing water through, which caused a hard water stain of a 6x8 area of my concrete. The water treatment couldn't keep up with the amount of water it was trying to push through, because the plug was left in! Joe tried to blame me, saying the couldn't see the plugs because it was swampy, which was total untrue, it wasnt merky at all for the first 12 inches of the pool and they sure didn't have problems taking out the others. They missed it, didnt know what it was due to inexperience. The problem: inexperienced workers that have clue about high end pools. He is selling the company, probably because he can't keep workers. He shouted at me saying "I will write the bill off (because I said I am not paying until you get rid of the 5x8 stain on my concrete) but we will not service you anymore". I didn't call for their service anyway, my pool guy chose to contract it out because he was busy, I would never want them back!

My family and I are recent owners of a hot tub and needed help getting set up with the right…read morechemicals and understanding the process for maintenance. Poolside was a great choice. Friendly helpful service. The process started with bringing a sample of water which they tested to help know which chemicals to use and at what level for weekly maintenance. They took the time to explain each step of the process and gather all the chemicals needed. Pricing was fair for all the products and we were glad to learn they also do onsite service and maintenance. Would highly recommend! Thanks Poolside glad to support a local business!

I should have read the reviews before engaging Poolside…read more.. Contacted the company for pool cleaning and they did a great job in cleaning the pool and getting it ready to be used for summer and then i trusted them way too much, which was my downfall. they recommended changing the sand on the filter, and i bought it, Next thing i know that my in-ground pool had sand in there and when i contacted them, they said that they'll come and clean it up. they came refused that the sand is in there because of the change and has always been there...and said that the sand is in the pool because the pump is old and would cost me $500 to replace including labor& parts, reluctantly i agreed since we were hosting a pool party that weekend and came back home to find out an invoice for $850which listed that i was quoted for $850 for the work which was absolute bologna. i called and conversed with multiple people and after assurances that they'll look into it immediately, my debit card was charged $856 :( and that was the end of that. Lesson learned for me so BUYER BEWARE and read the reviews and get things in writing from them before getting any work done. Giving them 2 stars because they did a good job in cleaning the pool initially.

I replaced a 19 year old Jacuzzi with a Hot Springs. Despite the expense of converting my previous…read more50 amp wiring to a 20 and 30 amp GFI breaker (if you have to ask, you can't afford it), I have been delighted! The water has been soft and the salt system seems to dry my skin less. Can't be happier!

We purchased a Hottub from Hot springs in the Woodbury location and had nothing but great service…read morethe entire time. We had a difficult remodeling project involving many parties and the Hot Springs team was by far the best one to work with. Markas and Keo were very flexible with our ordering and scheduling process to ensure it got done on our schedule. Their installation/service team were top notch. The Joshes and Janvirer were a huge help and went above and beyond to ensure everything was perfect for the install and getting the tub functional. I highly recommend Hot Spring Spas for your new Hottub!