Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

Move over PoolWerx (former Performance Pool & Spa), there is a new pool sheriff in town…read more First year, using their services and they have been great. Their prices are hard to beat and the service is absolutely stellar. Had them perform multiple services this year and they were very prompt with communication, scheduling and then getting the work done. I would highly recommend them anyone who owns a pool. P.S. - they have a weekly chemical program for which the cost is very comparable to essentially if you were buying chemicals from a store yourself!

From the owner: Sparkle Pool is a local, family-owned swimming pool and hot tub service serving the metro area. Our…read morestunning showroom is conveniently located, and our experienced staff is dedicated to providing our customers with the best products and services the industry has to offer. Looking to transform your backyard? We specialize in custom in-ground pools, from design to installation, as well as liner replacements, auto cover replacements, and essential pool maintenance and repair services to keep your pool in top shape. We also offer professional pool chemical service, ensuring your water stays balanced and safe all season long. We're also your go-to destination for hot tubs, featuring the luxurious Caldera Spas line. Whether you're in the market for a new spa, need hot tub repairs, or are looking for filters, covers, chemicals, and accessories, we have everything you need to keep your spa running smoothly. Beyond pools and hot tubs, we offer above-ground pools, swim spas, Polaris and Dolphin pool cleaners, pool toys, skimmer and pump baskets, and all the necessary chemical supplies to maintain crystal-clear water. No matter your backyard vision, our team is here to help make it a reality. Stop in today and let us create your perfect backyard paradise!

This is a shout out for Barb, Reno and Rod! Barb always goes above and beyond for my parents who…read morehave a cabin in Pierz, and is so patient and diligent towards my dad. We had an air flow issue over memorial weekend and Reno and Rod came out to do a service check when we thought we wouldn't get it handled until later in the month. Saved the fun family weekend time! Reno and Rod were both extremely kind and fast working, and took the time to slowly explain things to both of my parents. The Mayo family thanks you!!!!

From the owner: Valley Pools & Spas is recognized by customers as a leader in the In-ground swimming pools, Swim…read morespas, and Hot tub industry, serving Minnesota with stores located in Burnsville, Andover, and Brainerd. We have been honored to receive many awards for integrity, customer satisfaction, and quality work: Including the BBB Integrity award, BBB Circle of Winners Award, MN Best Gold award for #1 Swimming Pool & Hot Tub Store every year since they started in 2021, Angie's List Superior Service Award, The Aqua Hall of Fame, Governor's Service Award, numerous Readers' Choice Awards for #1 pool and hot tub stores, and many other awards in our industry.

HORRIBLE customer service. I had been a customer for 2 years going into this summer (which was only…read morebecause I couldn't find a replacement service in our area) and this year I had them open our pool. The guy who showed up was clearly new (they have always had very high turnover in their staff) - he got the cover off and was supposed to add chemicals, but clearly didn't add enough as the pool went from clear to a green swamp in a week. I went and got the water tested and fixed it myself as they were too busy to take care of it. Then we were supposed to have weekly cleanings done just as we have the past 2 years. They said because they were so busy they couldn't give me a regular day of the week to expect them but they could do it...okay, fine - as long as it gets done. After a couple weeks, they just stopped showing up. I left message after message with their scheduling person (never answers the phone) who just never bothered to call me back. After doing the cleaning and chemicals ourselves for a month I just called and told them they might as well close my account and they couldn't have cared less. I guess pool cleaning is the business to be in - you'll be so busy that you don't have to take care of people.

Really disappointed with the service. Hired them to open my pool for the season. Received a late…read morenight call and they finally showed up at my house that there was a problem with my pump electrical, and I had it fixed called them a follow-up to finish service never heard back. Called again next day he come back and finish opening service. Never heard back. Called again please help me I need to finish setting up pool let me know what you did and you didn't do...... never heard back. Must have a lot of business going on because they can just blow off existing business and not care. Received bill the mail for full-service allegedly performed, no it wasn't. Then received a snarky call requesting payment for full service performed. Did not even have a clue that they never even finished doing their work nor notes, that I called and attempted to reach them to help them achieve that adequate service. Total failure I would not recommend to anyone.

I just started using Northern Pool & Spa pool cleaning services this summer and so far so good! I…read morehad an issue with algae which is why I initially called for help. Steve was able to get rid of it within a couple of weeks and things have been great ever since! I have a lot more free time to enjoy my pool on the weekends now! I'm looking forward to next summer already! Thanks Northern Pool & Spa!

From the owner: We specialize in weekly pool treatments weekly cleanings,bi weekly Cleanings,Repairs and much more.read more

Our liner, made by Latham and installed by Performance Pool and Spa lasted about 1 year before we…read morenoticed that it was defective. I tried for years to get it replaced for free because it was defective. NOPE- wouldn't do it. Performance Pool and Spa won't even respond to the letter our attorney sent. DON'T use PPS, they won't stand behind their product!!! See all those very straight lines? Shift them over at the cut/creases and they make long straight lines across the entire pool but according to PPS and Latham that's not considered defective?!?!!

Price gouging at its finest! Expect to pay double what the cost for chemicals are. Get your water…read moretested and get the chemicals somewhere else. Such nonsense

This place has been amazing. My family got a pool this summer and we have been having problems with…read morethe water and keeping it clear and chemicals balanced. My wife has been going there to test our water and they have been incredibly helpful, especially a gentleman named Michael and other female employee that my wife doesn't remember her name right now. They have been giving advice and explaining how to put chemicals in the pool and we are finally almost ready to go! Thank you Poolwerx for all your help!

Hands down-superb customer service. Elyse was knowledgeable, flexible with her schedule and…read morepunctual when it counted. She called us back before any other pool store, and was able to guide us step-by-step- even coming to our house. I could not say enough about our experience. I will continue to go to this location in particular because when you invest in a spa and pool, you need people who know what they are doing and you can trust.

Update to owner responses! They charge 69 to come to you which I agreed too! Never did he schedule…read moreme hence why I never put a card down! Called me to yell at me about my review. Grow up and learn how to run a business... best of luck hope you make it! Worst customer service I've ever experience! DO NOT USE THEM! As many others have stated, I called to get a repair and was told that there was 8 calls ahead of me so they would called back the day before to get a credit card number to hold my spot. Was told Friday to early next week they would probably be coming which it's now Wednesday. No call and no answer! Waste of time.

Very unprofessional and rude. My appointment was cancelled twice. First for 'jury duty' and then…read more'family emergency'. When he finally came to property he looked around a little bit provided no useful information and then said I would be getting an invoice. I received a charge for $186. This was apparently an 'inspection fee'. I was not aware I'd be charged this and didn't receive any kind of inspection report. My understanding was that he came out to bid on pool repair job. This is the first negative customer review I have ever written. So frustrated with Chad and this company.

This is a family owned local company. They are very easy to reach and very punctual with returning…read morecalls and responding to your needs. They have done a wonderful job with my inground pool and I would recommend them for your pool and spa needs. The young people that come out and service. The pool on a weekly basis are very friendly and leave the area, clean and tidy when they leave.

A horrible service company! They replaced our automatic pool cover, it never shut correctly from…read morethe day they put it in. I called multiple times to have them come back and fix it, and basically they were ignoring my calls and messages. They finally came and "fixed" the cover. However, when I got home and tried the cover, it was not any better than before they "fixed" it. I again made several calls, and no one answered, so I left voice messages. I was out of town for vacation, and when I got back I had a large bill from them. I called and left a message that I would happily pay the bill for the "service call" when the cover was actually fixed. I received no call back, so I finally called from a different phone, and the woman who I assume is responsible for running the office finally answered. She has always been rude and condescending, however this time she was even more nasty. She literally was yelling at me and calling me disrespectful and rude names. She was blaming me for the pool cover not working, and was screaming at me on the phone like a crazy person. We had used them for regular pool services for a few years, basically just opening and closing our pool, which I have learned I can do completely by myself, because it is not hard to do. After the experience with the cover, which they never did fix, I would never use them again for any services, including simply opening and closing a pool. I would 100% steer clear of using this company for services, it is very evident that they know only basic pool services, and the office manager has major problems communicating with clients. Although the guys who did service were pleasant, I prefer to pay for competence and knowledgeable service companies.