I was very impressed with the kid gloves Colby used to get my business. You hate to leave your name…read moreand number with a website or on a form requesting info because the calls and pestering never ceases. I am happy to say Colby did not pester me. I had some issues I was dealing with personally and wasn't able to think about getting a unit for 6 weeks, and the reason I chose Hot Springs was not price, it was that Colby understood I had more important things to deal with and just checked in with me from time to time. Once I was ready, I had a contact and a place I could go and get what I wanted.

From the owner: Hot tub store in Brainerd, MN selling quality brands such as Hot Springs Spas and Freeflow Spas…read more Highly rated certified hot tub dealer ready to make your backyard dreams come true!

Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

We ordered our tub the fall/winter of 2020. They said it would take a few months to get, that…read moreturned into May of 2021. We used the tub till April of this year, ( indoors btw) 2025, when we discovered it was leaking. It is under warranty till May of 2026. Good thing because they came and got it the end of April and we haven't seen it since. We're going on 8 months now that they've had it, and it has been 1 thing after another. They tell us they block time to work on it on Wednesdays. Just Wednesdays, what the heck is the deal with that. A lot of parts have been replaced because new leaks keep happening. It is a joke we are disgusted. We'd have liked a replacement tub frankly. It's sounding like a lemon. I'm afraid when and if it comes back that the warranty will be up and it'll start leaking again. 10 grand we paid for this in full up front. We feel like they don't care we at all. I will not recommend anyone I know or don't know to go there, sorry. They have dropped the ball big time. Lori Guck Annandale

Winterization for my hot tub was done before I left for the winter (November 2023). Upon returning…read more(March 23, 2024) my hot tub was leaking when I tried to fill it. The owner told me it was the weathers problem as water got into the hot tub during the winter. I am completely unsatisfied with this company, who declared they had no responsibility even though they winterized it. I was not present when the winterization was done, so I cannot say it was done correctly. The owner refused to indicate if this was a recurring problem with his crew. I do not recommend this company for new sales or service.

I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

I had previously wrote a not so good review but I will revise that to they have given us awesome…read moreservice for an issue we recently had. Over the top good and look forward to working with them on future purchases. Thank you!!

I'm not sure that they even deserve the one star that I gave them. You would have to search a long…read moretime to find a company that is as deceptive and rude as these guys. I had 2 of their workers come out to re-work a part of my pump line-up to get my pool opened. I was told I would receive a heads-up call prior to them coming and performing any work. I did not receive any notice, so I was not ready when they showed up. They arrived and failed to even let me know they were working. I discovered them in my backyard by chance. They had replaced 2 hoses and app. 7-8 PVC fittings. When I tried to talk with them about the work, neither of the 2 would answer ANY questions. I believe that I got a total of about 3 words total out of them....these guys were beyond rude. They left without providing any feedback or invoice for what they had done. A week later, I received a charge on my debit card for well over $300.00. At that point, I realized why they had required my card information prior to providing any service...they could charge me before we could discuss any part of the service....the fix was in. Repeated calls to request information or details regarding the service and charges were useless. They allegedly have nobody that can answer the phone or discuss the situation. Every extension on the phone menu was unavailable and continues to be so. I feel like I have been robbed. They need to be investigated.