Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

We ordered our tub the fall/winter of 2020. They said it would take a few months to get, that…read moreturned into May of 2021. We used the tub till April of this year, ( indoors btw) 2025, when we discovered it was leaking. It is under warranty till May of 2026. Good thing because they came and got it the end of April and we haven't seen it since. We're going on 8 months now that they've had it, and it has been 1 thing after another. They tell us they block time to work on it on Wednesdays. Just Wednesdays, what the heck is the deal with that. A lot of parts have been replaced because new leaks keep happening. It is a joke we are disgusted. We'd have liked a replacement tub frankly. It's sounding like a lemon. I'm afraid when and if it comes back that the warranty will be up and it'll start leaking again. 10 grand we paid for this in full up front. We feel like they don't care we at all. I will not recommend anyone I know or don't know to go there, sorry. They have dropped the ball big time. Lori Guck Annandale

Winterization for my hot tub was done before I left for the winter (November 2023). Upon returning…read more(March 23, 2024) my hot tub was leaking when I tried to fill it. The owner told me it was the weathers problem as water got into the hot tub during the winter. I am completely unsatisfied with this company, who declared they had no responsibility even though they winterized it. I was not present when the winterization was done, so I cannot say it was done correctly. The owner refused to indicate if this was a recurring problem with his crew. I do not recommend this company for new sales or service.

This is a shout out for Barb, Reno and Rod! Barb always goes above and beyond for my parents who…read morehave a cabin in Pierz, and is so patient and diligent towards my dad. We had an air flow issue over memorial weekend and Reno and Rod came out to do a service check when we thought we wouldn't get it handled until later in the month. Saved the fun family weekend time! Reno and Rod were both extremely kind and fast working, and took the time to slowly explain things to both of my parents. The Mayo family thanks you!!!!

From the owner: Valley Pools & Spas is recognized by customers as a leader in the In-ground swimming pools, Swim…read morespas, and Hot tub industry, serving Minnesota with stores located in Burnsville, Andover, and Brainerd. We have been honored to receive many awards for integrity, customer satisfaction, and quality work: Including the BBB Integrity award, BBB Circle of Winners Award, MN Best Gold award for #1 Swimming Pool & Hot Tub Store every year since they started in 2021, Angie's List Superior Service Award, The Aqua Hall of Fame, Governor's Service Award, numerous Readers' Choice Awards for #1 pool and hot tub stores, and many other awards in our industry.

We had Nassau install a 18x30 pool about a month ago. I felt they gave me good service and a good…read moreprice. I would recommend them for a pool install. Keep in mind, this is a large project and one must expect this will take all summer to complete. The pool is just one small part of a huge puzzle. Landscaping, soil corrections, concrete, electrical, gutters, drains, etc.

I had a pool installed this summer. It is A LOT more than just a pool! My suggestion is that they…read moreprint a tutorial of what is involved with installation of a pool. A day to day, so the home owner knows what to expect. Also, a "cheat sheet" for maintaining the PH level, salt out put, etc that we could refer to. Calling the store is not the best way, as things happen after hours.

Very disappointed with the customer service. We have been waiting for repair of our fireplace for…read moreMONTHS. Calling the service man and leaving a message has been to no avail.

From the owner: Start to finish installation and design. We offer complete fireplace and hot tub installations…read more Interior and exterior stone and mantels.

I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

They are great to work with, wonderful staff and great products. I would highly recommend them! We…read morehave bought a hot tub and sauna from them, and we are very happy! Phil and Abbey are the best!!

Careful, they are really good at making the sale and promises but once they have your money they…read moredon't care about you. When I bought the pool they told me they would give me instructions once it was assembled as to how to maintain, clean and winterize the pool. When the pool was assemble I received a 5 minute verbal tutorial and was told to read my owners manual (which does not have that info in it.) Every time I tried to call I was instructed to read the owners manual. I bought a solar pool cover from them that was defective and the only way they would replace it was if I drove over an hour to their store. I called them to inquire about an issue I was having with my pool heater. They sent a guy to "fix" it without my authorization and billed me $140 for the service call and they didn't even fix the problem. When I tried to discuss this bill with them they told me I was getting a "deal" and not being charged the normal full amount. They wouldn't addressed the fact that the service call was unauthorized and the fact that the problem still existed after he left. They also threatened to take me to collections if I didn't pay it. I tried to negotiate the price but they didn't budge. I would stay as far away from this company as possible. I think they are unethical and greedy, especially Travis. It's safe to say I will never use this company again!!

This is one of the few places left in the area to get excellent plants and plant/growing advice…read more Employees and owner are experts and are always willing to help.

I was not impressed. The lady that checked me out was not pleasant or had any information for me…read moreabout what I needed for plant. She told me to Google it. Never coming back. There are others I can visit