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Ament Spas & Pools

2.5 (8 reviews)

Services - Ament Spas & Pools

Pool maintenance

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Performance Pool & Spa

Performance Pool & Spa

(4 reviews)

I had previously wrote a not so good review but I will revise that to they have given us awesome…read moreservice for an issue we recently had. Over the top good and look forward to working with them on future purchases. Thank you!!

I'm not sure that they even deserve the one star that I gave them. You would have to search a long…read moretime to find a company that is as deceptive and rude as these guys. I had 2 of their workers come out to re-work a part of my pump line-up to get my pool opened. I was told I would receive a heads-up call prior to them coming and performing any work. I did not receive any notice, so I was not ready when they showed up. They arrived and failed to even let me know they were working. I discovered them in my backyard by chance. They had replaced 2 hoses and app. 7-8 PVC fittings. When I tried to talk with them about the work, neither of the 2 would answer ANY questions. I believe that I got a total of about 3 words total out of them....these guys were beyond rude. They left without providing any feedback or invoice for what they had done. A week later, I received a charge on my debit card for well over $300.00. At that point, I realized why they had required my card information prior to providing any service...they could charge me before we could discuss any part of the service....the fix was in. Repeated calls to request information or details regarding the service and charges were useless. They allegedly have nobody that can answer the phone or discuss the situation. Every extension on the phone menu was unavailable and continues to be so. I feel like I have been robbed. They need to be investigated.

Blue Water Pools & Spas

Blue Water Pools & Spas

(6 reviews)

This is a family owned local company. They are very easy to reach and very punctual with returning…read morecalls and responding to your needs. They have done a wonderful job with my inground pool and I would recommend them for your pool and spa needs. The young people that come out and service. The pool on a weekly basis are very friendly and leave the area, clean and tidy when they leave.

A horrible service company! They replaced our automatic pool cover, it never shut correctly from…read morethe day they put it in. I called multiple times to have them come back and fix it, and basically they were ignoring my calls and messages. They finally came and "fixed" the cover. However, when I got home and tried the cover, it was not any better than before they "fixed" it. I again made several calls, and no one answered, so I left voice messages. I was out of town for vacation, and when I got back I had a large bill from them. I called and left a message that I would happily pay the bill for the "service call" when the cover was actually fixed. I received no call back, so I finally called from a different phone, and the woman who I assume is responsible for running the office finally answered. She has always been rude and condescending, however this time she was even more nasty. She literally was yelling at me and calling me disrespectful and rude names. She was blaming me for the pool cover not working, and was screaming at me on the phone like a crazy person. We had used them for regular pool services for a few years, basically just opening and closing our pool, which I have learned I can do completely by myself, because it is not hard to do. After the experience with the cover, which they never did fix, I would never use them again for any services, including simply opening and closing a pool. I would 100% steer clear of using this company for services, it is very evident that they know only basic pool services, and the office manager has major problems communicating with clients. Although the guys who did service were pleasant, I prefer to pay for competence and knowledgeable service companies.

Performance Pool And Spa

Performance Pool And Spa

(6 reviews)

We used Performance Pools in Elk River and had them install a new heater. After having the heater…read moreinstalled and turning the heater on, it was found through heater did not work. We spoke with Jesse in the service department who first right off the bat wad horrible at communicating. He told is nothing was wrong with the heater and it was a gas issue and to reach out to our gas company. We reached out to our gas company and spend over $450 to find out it was not a gas issue and the heater had plenty of gas to ignite the heater but wasn't. We went back to Jesse and told him this and continued to place blame on the owners, with no apology or urgency to get the issue fixed. Jesse finally said techs would be out and after waiting over 10 hours and again no communication, we reached out asking and was told a tech would probably not make it. Again, no apology. It is beyond frustrating after owning Pools for over 25 years and knowing right away what the issue was but was told differently so we did everything asked and still not working. Jesse has made this experience so much worse. We understand mistakes and things happen but taking no accountability or putting no urgency behind it, and making unnecessary comme to about one mental health is absolutely unacceptable. They have lost a life long customer and we will be going above and beyond to ensure this issue is fixed and no one else has to experience this.​​

We had our 20x40 in-ground pool installed a couple of years ago. The construction crew was amazing…read moreand once we were turned over to their customer service, our experience kept going down hill. We've had them winterize the pool in the fall and open it in the spring. The crew drained too much water out our first year and damaged the new cover before we ever even used the pool. Jesse (service manager) sent a crew out to look at it, then auto charged our credit card to fix the damage and took no responsibility of their crew over draining the pool when they closed it the previous fall. I let that one go. This year when they were scheduled to open the pool, they showed up again, with no notice, no communication and my wife saw them in the back, welcomed them and asked if they needed anything to let her know. "Nope, we're all good here" was the response. I get home and notice the pool is certainly NOT open like expected. The valves for the skimmers were left off and 2 of the 3 jets were left as well. I checked and was charged $250 for the opening and no communication at all on how the job was left half done. The gist of the response "I can't offer a refund for the lack of communication." If you're looking for them just doing half the work, charging full price and taking zero responsibility for terrible customer service, you've got the right place. Jesse had over a week of opportunity to pick up the phone and call, but instead chose to insult me and lose a lifelong customer in the process. I will never spend another dime with a company that operates the way this place does.

Ament Spas & Pools - poolcleaners - Updated May 2026

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