I just started using Northern Pool & Spa pool cleaning services this summer and so far so good! I…read morehad an issue with algae which is why I initially called for help. Steve was able to get rid of it within a couple of weeks and things have been great ever since! I have a lot more free time to enjoy my pool on the weekends now! I'm looking forward to next summer already! Thanks Northern Pool & Spa!

From the owner: We specialize in weekly pool treatments weekly cleanings,bi weekly Cleanings,Repairs and much more.read more

On time and very knowledgable.  He fixed my pool's heater and I will ask him back to install a…read morechlorinator.  I couldn't get my former pool guy to respond with an appointment, Pool Commander showed up the next day.

Troy, the owner of the company was able to fit us right in and was there the next day after asking…read morefor an appointment. He was friendly, professional, lot's of knowledge. We will hire him again in a heartbeat. Semper Fi

I had previously wrote a not so good review but I will revise that to they have given us awesome…read moreservice for an issue we recently had. Over the top good and look forward to working with them on future purchases. Thank you!!

I'm not sure that they even deserve the one star that I gave them. You would have to search a long…read moretime to find a company that is as deceptive and rude as these guys. I had 2 of their workers come out to re-work a part of my pump line-up to get my pool opened. I was told I would receive a heads-up call prior to them coming and performing any work. I did not receive any notice, so I was not ready when they showed up. They arrived and failed to even let me know they were working. I discovered them in my backyard by chance. They had replaced 2 hoses and app. 7-8 PVC fittings. When I tried to talk with them about the work, neither of the 2 would answer ANY questions. I believe that I got a total of about 3 words total out of them....these guys were beyond rude. They left without providing any feedback or invoice for what they had done. A week later, I received a charge on my debit card for well over $300.00. At that point, I realized why they had required my card information prior to providing any service...they could charge me before we could discuss any part of the service....the fix was in. Repeated calls to request information or details regarding the service and charges were useless. They allegedly have nobody that can answer the phone or discuss the situation. Every extension on the phone menu was unavailable and continues to be so. I feel like I have been robbed. They need to be investigated.

These guys are fantastic! They were recommended to me through Next Door. They helped me out when I…read morewas in a pinch due to another company not being able to come out to finish a job. They really do know their stuff and they care. We will be switching over to Cliff's for all our pool needs. Highly recommend.

I can't speak about their work, but I can say that we left a message via Yelp asking if they could…read morecome over to assist with our pool. That was May 3rd and as of today May 5th they still have not got back to us. We tried another company the same day called Pool Commander and they messaged us back within 2 hours. JUST SAYING :)

We have trusted Bob and his crew at St. Croix Valley Lawn with our seasonal lawn care for several…read moreyears. They show up like clockwork each week with smiles on their faces and efficiently and meticulously care for our lawn. It is so nice to completely enjoy the short summer months in Minnesota without having to worry about the extra chore of mowing and trimming and weed control. We would rather be at the lake! - Tammy and Fred

I have been a client of St Croix Valley Lawn & Pool for a few years now, and I can honestly say…read morethat our yard is always lush and beautiful! The crew does an amazing job of accommodating the crazy Minnesota summers, and having them take care of our lawn and gardens allows us to enjoy our summer. They are always willing to help us with special outdoor projects. Thank you, St Croix Valley Lawn & Pool!!

Needed a new pool vacuum, my dolphin was 6 years old and stopped working. The people at the dolphin…read morestore in Plymouth charged us $40 to have it sit in their store for a few days for them to tell us to try it again and if it didn't work it's cooked. We were planning on buying another dolphin from them but decided they weren't very helpful and getting it repaired if needed in the future would be a headache. We found Pool Werks in Burnsville and a lady working there named Antonia was very knowledgeable of their products and was able to help us find a great replacement vacuum for a great price on sale that is an upgrade from the former dolphin product! 10/10 recommend this place if you need a pool vacuum

Very disappointed. Be aware if there are any issues - they will make it your problem…read more My above ground pool which I had 12 years with no issues was damaged by a storm. I selected Performance pool to do this. They installed it in October of 2023. The winterized it and put on the winter cover. The cover wouldn't stay on and they told me I should just put a bunch of stakes around the pool. The pool was good for the first season. I opened it in the spring of 2025 and the liner had pulled out. I had to drain it and then they charged me $400 to tuck it back in. This spring the same thing happened - it came out so I drained it and tucked it back in and started to refill it. The liner pulled out again while it was filling and I had a bigger mess(sand washed out from the pool base). Keep in mind - they installed the liner originally, they charged me to fix it a year later and it happened again. To me it would seem something is wrong. I hadn't heard anything back after multiple emails and calls and was going to try to fix it myself with I looked closer at the liner and it was peeling and had a couple small tears close to the top. I sent this info over and they finally got back to me saying they were going to retuck the liner and fix the sand but if I was concerned they could replace the liner at a cost of over $6K+. This was after I spent 18K+ to buy the pool originally. Because of all the issues I had I decided to pay for the replacement because I couldn't keep dealing with the liner pulling out and having to drain and refill the pool every spring. They did lower the price but it was still over 3K. the sales people seem helpful but once the pool is installed they won't do much other than pass along your concern. I had copied our sales guy on an email to the service person and was scolded for copying him on the email. The communication from the service team is terrible. I kept trying to get updates as to when they were going to be here to replace my liner and I received a text the morning of that they were on their way. If you buy from here - keep in mind - you will be paying for any issues you might have. After the sales and install I was going to give them 5 stars but there is no way I could recommend them to anyone.

This is a family owned local company. They are very easy to reach and very punctual with returning…read morecalls and responding to your needs. They have done a wonderful job with my inground pool and I would recommend them for your pool and spa needs. The young people that come out and service. The pool on a weekly basis are very friendly and leave the area, clean and tidy when they leave.

A horrible service company! They replaced our automatic pool cover, it never shut correctly from…read morethe day they put it in. I called multiple times to have them come back and fix it, and basically they were ignoring my calls and messages. They finally came and "fixed" the cover. However, when I got home and tried the cover, it was not any better than before they "fixed" it. I again made several calls, and no one answered, so I left voice messages. I was out of town for vacation, and when I got back I had a large bill from them. I called and left a message that I would happily pay the bill for the "service call" when the cover was actually fixed. I received no call back, so I finally called from a different phone, and the woman who I assume is responsible for running the office finally answered. She has always been rude and condescending, however this time she was even more nasty. She literally was yelling at me and calling me disrespectful and rude names. She was blaming me for the pool cover not working, and was screaming at me on the phone like a crazy person. We had used them for regular pool services for a few years, basically just opening and closing our pool, which I have learned I can do completely by myself, because it is not hard to do. After the experience with the cover, which they never did fix, I would never use them again for any services, including simply opening and closing a pool. I would 100% steer clear of using this company for services, it is very evident that they know only basic pool services, and the office manager has major problems communicating with clients. Although the guys who did service were pleasant, I prefer to pay for competence and knowledgeable service companies.

Terrible customer service. Do not back their services. Charge you without getting approval for…read moreservices.

We used Performance Pools in Elk River and had them install a new heater. After having the heater…read moreinstalled and turning the heater on, it was found through heater did not work. We spoke with Jesse in the service department who first right off the bat wad horrible at communicating. He told is nothing was wrong with the heater and it was a gas issue and to reach out to our gas company. We reached out to our gas company and spend over $450 to find out it was not a gas issue and the heater had plenty of gas to ignite the heater but wasn't. We went back to Jesse and told him this and continued to place blame on the owners, with no apology or urgency to get the issue fixed. Jesse finally said techs would be out and after waiting over 10 hours and again no communication, we reached out asking and was told a tech would probably not make it. Again, no apology. It is beyond frustrating after owning Pools for over 25 years and knowing right away what the issue was but was told differently so we did everything asked and still not working. Jesse has made this experience so much worse. We understand mistakes and things happen but taking no accountability or putting no urgency behind it, and making unnecessary comme to about one mental health is absolutely unacceptable. They have lost a life long customer and we will be going above and beyond to ensure this issue is fixed and no one else has to experience this.​​