We had Nassau install a 18x30 pool about a month ago. I felt they gave me good service and a good…read moreprice. I would recommend them for a pool install. Keep in mind, this is a large project and one must expect this will take all summer to complete. The pool is just one small part of a huge puzzle. Landscaping, soil corrections, concrete, electrical, gutters, drains, etc.

I had a pool installed this summer. It is A LOT more than just a pool! My suggestion is that they…read moreprint a tutorial of what is involved with installation of a pool. A day to day, so the home owner knows what to expect. Also, a "cheat sheet" for maintaining the PH level, salt out put, etc that we could refer to. Calling the store is not the best way, as things happen after hours.

We have been customers for 11 years and in the past two years have had 2 warranty issues and we…read morecouldn't be happier with the recent service and communication. Chad and Brett quickly addressed our issues and fixed them even working late on a Friday night on the same day we called.

What has happened here?? This shop used to be very good... legendary... under Ginny, the previous…read moreowner, but has slid off the cliff these past two years. A few weeks ago, I took in four filters to be cleaned - not a big problem but I just don't have time. Yesterday I picked them up "cleaned" and told them to charge what I assumed would be a standard charge to my account. BIG MISTAKE - look at the photo to see how Custom Pool cleaned these four pool filters. They are filthy, have rocks and sticks embedded in them, and for this Custom Pool dinged my credit card $210. What? The cost of these same four filters NEW is $129.99. Time to go somewhere else.

Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

We had incredible customer service. They were very knowledgeable and answered all of our questions…read more Even after shopping around, we decided that The Pool Store was the best choice for us. They delivered our hot tub quickly and efficiently! Highly recommend!

I went in to the store on December1st 2024 and put a deposit down for a pool for this coming…read moresummer. Tom the installer even called me the next day. I sent him pictures of the backyard. Come May I reach out as I haven't heard anything, no return call or text from Tom. So my husband tries. Nothing. We call the store multiple times and it always sounded like we were bothering them. Finally, Tom calls my husband and says he will call first part of the week and will be out. Never called or came out. Called the store again, nothing. I reached out like a new customer. Then I get an email asking if I had questions. Um, yeah, how come I put down a deposit and no one is contacting me?! Whoops! My paperwork was misplaced. We will get someone to call you and fit you in asap. I get a call and they maybe can fit us in July/August!!! The damn summer is almost over!! The most horrible customer service ever!!! Thankfully I got my deposit back and have another pool coming in 2 weeks from a different company with excellent customer service!!!

Sadly, I have to complete the work that was NOT done for a water damage claim…read more I was told the issue was the shower drain. The contract kept getting revised after work was completed. The end result is my floor is one color n the vanity is another (it was to be replaced) but the flooring was already completed and I was told it was a shower drain issue, so the shower had to be replaced and the threshold between the hallway and the bathroom was not completed n I was told I'd have to pay an extra $500 for it. :( They told me they were coming back, but didn't :( I have a bathroom with two doors so one is done and one I still have to pay to get done.... Being an elderly person I feel I was taken advantage of completely... and before I can sell it, I'm gonna have to pay a few thousand to fix, sadly... I was threatened with having a lien placed on my home - so their paid n my bathroom looks terrible.... once paid, was seeking to gain help with finding a plumber- this place only does contracts- big projects ...so even in the end no one cared- I thought person to person I'd matter- nope!

I had extensive damage to my townhouse due to the upstairs owner's toilet overflowing. I have…read morenever filed a claim in my life (I am 57). My Farmers agent suggested that I call Don at Bauer for the ceiling damage. I was very impressed with how kind, understanding, professional regarding their ability to repair the damage at a reasonable price. They were fast with the quote, (I also tried another company and it took numerous calls and quote was significantly higher) scheduling the repair and completing the job within two weeks. I highly recommend them for any type of construction, painting or other repair work you need.

We had this contractor remove tile from our basement floor last fall; and in general we're OK with…read morethe job itself. However, after they were done I had some questions about the paint job they did on the basement walls; not complaints, mind you, just questions. And when I emailed and phoned the "project manager" several times, he didn't show me the courtesy of even responding. We spend close to $4k with them, and he won't do any follow up? Pretty lame customer service, if you ask me.

Looking for great quality and honest work call them. Family owned business that truly things…read moreabout doing the right thing for the consumer.

I have used Roark Plumbing for years, always very happy with the service. Doesn't seem like there…read moreis anything they can't handle.... Even willing to help me out one time over a holiday last minute, saved the family function. Thanks

Roark Plumbing charged us a whopping $597 for 1.5 hour of work involving resetting a toilet leaking…read moreinto a basement and replacing the fill valves on another (3:30 pm to 5:00 pm) After finding out from my co-worker who recommended Roark Plumbing that we were significantly overcharged, I phoned the company asking about the charges. I also asked if $597 for 1.5 hour is typical for their company. They promised to get back to me with the explanation, but never did. I think we were ripped off! Will never use their business again! I also shared my experience with my co-worker and he apologized for recommending them.

They came out to look at my water heater and didn't know what was wrong with. Suspected the sudden…read morelow pressure was the result of a recirculating pump I've had for years and then looked at a leaking boiler suggesting a it needs to refill the glycol and replace parts at a high quote of $1200 for the boiler and another $350+ to install a recirculating pump if I bought it. Their diagnosis was wrong. The actual cost for the repair to fix the water pressure was $0 as the cause was calcification I fixed and the boiler only needed a replacement valve as the system is set up to replenish the water supply.

Last year I tried to put in a toilet in our townhouse, which I've done at least5 times before. An…read moreold gasket broke, and water started leaking. I had gotten Vetsch's name from a friend. It was late on a Saturday afternoon when Dan came over. He fixed our emergency in about an hour. I called yesterday with a stubborn water softener, again Dan came out. Easy fix- FOR HIM! They service the cities, there prices are low as well. Family run business, give them a call!