DO NOT CALL THIS COMPANY IF YOUR BASEMENT IS FLOODING. I wouldn't even give them A star.We had a back up 21 days ago, since it was a Sunday we could not rent a snake from general rental so we decide to hire these guys. After only 20min we were charged $300 dollars, however they did offer a 30 day warranty in which they would come back if we were to back up again. 21 days later, it is Sunday yet again, my husband is out of town and my shower is full of water and my laundry from has a pool of water in it. I call these guys to come back and they threaten to not come because it is the weekend and they don't do warranty calls on the weekend. After I explained to them I don't have any other options, they showed up. They spent not even 15 minutes down there and came back up the stairs to tell me they would have to charge me another THREE HUNDRED DOLLARS because tampons were not under the warranty. THERE WAS LEGIT 2 TAMPONS THEY PULLED OUT! If the job was done proper the first time there is NO WAY 2 tampons could have caused a clog that bad! Not to mention they still hadn't deposited the previous $300 dollars and when I mentioned that the guy very rudely said, "What does that have to do with anything".. well I'm not about to have $600 in limbo when I received a half ass job and they can't even guarantee me they did a full snake that would ensure we did not have another flood like that. It's obvious the problem is more than a 20ft snake job. When I called my husband to tell him they wanted more money the guy, cursed under his breath, slammed my door, and left. Not only did these gentleman not wear a mask into my home, they older guy used my gender (potential naivety) and use of period management to guilt trip me into paying them more money. This experience was a complete joke, so when your family is in a crisis, DO NOT DEPEND ON AAA read more