I had West One replace our 28 year old alarm system with a new Honeywell system yesterday. In the customer service world these days customer expectations are rarely met, let alone exceeded. The customer service experience I received yesterday definitely exceeded my expectations! Prior to retirement, my career was in the electrical industry, with many years in upper level customer service management. Thus, I am always evaluating the service I receive in every customer service interaction I have. The West One technician graded out as a 10 in all aspects of the customer service experience. He was prompt, technically very skilled, with great customer interaction, and a good sense of humor. The person providing your customer service, in effect, IS the company you are dealing with. The goal is to have your customers thinking great thoughts about your company when your personnel have completed their task and walk out the door. This occurred for me yesterday. Great job! read more

I don't know much about the company but what I do know is that one of the vehicles w the business name and number was caught on camera speeding and hit and killed my pet. Did not slow down did not even stop to see if he was still alive. So for that 1 Star. U should really check ur employees out and their driving records. Caught on 3 cameras. read more

Glad they are as the company that monitors out of OK should be! System wouldn't work unless smoke detector battery was replaced and no one at the contact number would help except I could pay $45 +$6 for a battery but no one will show until next week!!! I'll now as of Jan 1 being doing ADT or SimpliSafe! Pays to have a reputable company now doesn't it. read more

John helped me get setup with an alarm system for my home. The first phone call was very different than the other experiences I had with some alarm companies. Instead of trying to give a sales pitch, John asked my main reasons for wanting an alarm and educated me on the different type of systems, how most break-ins occur and how the monitoring system works. John came by my house, checked out the layout, window and door openings and discussed in further detail about the different type of systems and monitoring packages. At no time, did I feel like he was trying to "hard sell" me on any of the products. He laid out the different monitoring options and companies and helped me make an informed decision. He didn't pester me or nag me for a sale. His tech, Eduardo, came out the following week and installed my system. He was also very friendly and knowledgeable about the system. All in all, I had a great experience with West One Security. John actually followed up a few weeks later to see how everything was going. Great guy that isn't pushy and knows his stuff. read more

On the recommendation of our realtor, I figured we'd give these guys a shot. Installation was quick and simple, and everything has been working fine up until recently. Some issues with the installation has surfaced and an attempt to get in touch with anyone in the company to get a technician to look into it has yet to yield a response. You call their number and there is nothing but a voicemail pickup promising a prompt response. It's been 5 days and there has yet to be a response... I'm all for supporting local, but not picking up the phone or at the very least responding back from a message left in an appropriately prompt manner, will not make for a happy customer. read more

We just leased another office next door and ADT is our existing alarm service. We've had them for years. So we gave them a call to add the other office to the system. They were charging us $400 just for installation (that's with existing sensors to work with). So we thought this guy thinks he's the only alarm company in the world. Looked in Yelp and talked to a John from West One. Told him what happened and he set an appointment. He was professional, explained what we needed, but bottom line, he gave us the greatest deal. We told ADT about this. Unfortunately, we're bound in a contract for a year and a half more. But they know they're gone. My first impression of John is he knows how to keep customers happy or for that matter keep them. read more

John and his crew are truly outstanding! He responds immediately to all inquiries, and gives 110% to his customers (per not only MY experience, but those of the people who referred West One Security to me)!! read more

I was looking to replace my 22 year old security system and after reading the Yelp reviews I contacted the 3 top rated Security companies here. I got quotes from all 3 and West One beat all of them on cost, customer service and quality of the equipment. I can't say enough good things about John. He really has his Customer's best interests at heart. John won't try to pressure you in any way and looks for ways to save you money by using components you already have. He even threw in a few extras! I was able to use all the existing sensors and added video cameras to my system. I am very pleased with what I got. The only minus I would give is the installer didn't bother to clean up after himself. It wasn't a huge mess, but a minor annoyance. read more

Met with John today after talking with several other Alarm companies and he really knows how to make a person feel comfortable. Very upfront with everything including costs and equipment. Signed a two year contract with him and feel very confident that our house and belongings are going to be protected. read more

We are very happy we chose John and West One for our home security system. When we moved in there was another company's system that was installed by the builder at the time the house was built but the service was not active. I did a lot of research on different companies and I am so happy we called John. He worked with our existing wiring and didn't try to sell us anything we didn't need. He charged us only $99 for the installation and that included changing out our box for the Honeywell/GE system they use. West One has the best of both - great prices and excellent customer service. We signed a two year contract and I will update as needed - hopefully we will never have to get that call from the PD that our alarm was tripped - but that's the whole point of getting a system, right? As a deterrent and as a way to keep the bad guys/gals away. Thanks John! read more

Tried calling several times to speak with company regarding an alarm for my new home. Both times I called it went to voice mail. Mailbox was full so I couldn't even leave my info. Could this be a sign that perhaps I shouldn't go with this company? read more

I needed a security system at my house following a recent break in. I called several companies and finally went with John at West One because of his flexible pricing structure and REALLY fast installation. I got the system in the next day!!!! I flip houses and have used him again for another and will continue to do so. They are professional and very customer orientated, I can't say enough good things about them. read more

When they sent someone out to install this because my parents were nice enough to pay to have security put into my rental home, the person was very hard to understand and somewhat condescending. This was fine because the job got done despite leaving a lot of mess from the attic in the closet. My real issue is that when it came time to move out of my house and I have them a little over a week's notice, I had to call 3 times. Once leaving a message, the second time getting John on the phone saying he will call me back and get it taken care of, and another time leaving a message. After these attempts to move the system all failed.. the move out date came and went and the security system that ended up costing my sweet ailing mother $1400 stayed with that wretched house. Save your money and just buy the lawn sign and a camera. They also don't tell you that the city has a fee you'll have to take care of and that if you want to break into the home, assuming you've set the alarm, all you have to do is unplug the system with the cord. read more

John at West One did a really good job on everything. Explained how it all works, set up the install which went very smoothly and the technician was super nice and helpful. I like that they are a locally owned operation, too. read more

Just had our alarm fixed by Eduardo by calling John at this company. This company is great. John said they would fix our existing alarm system if possible, which is what Eduardo did. He was extremely knowledgable, courteous & helpful. We originally called the last firm that fixed our alarm who didn't return our call until a few days later & wanted $200 just to come out...plus he was very belligerent. I would definitely recommend this company to anyone who wants an alarm fixed or a new one put in.. read more

Update on my review. John not only called me back, but went above and beyond to make this right. I couldn't be more satisfied with his customer service. I'm so happy to be able to give West One Security and John the 5 stars that it deserves. I will happily refer them to anyone. read more

Having just moved into my new home, it was important for me to find not just a security / monitoring company, but one with integrity, i.e. a relationship I can count on if the need arises as home security is an investment for comfortably and peace of mind. I read the reviews on yelp and called West One. I was impressed from the initial phone call, to the meeting with John to cover my needs, to the configuration of my system with their technician. Quality people, professional interaction, and solid expertise on the systems and process. No strings attached such as hidden costs in my monthly monitoring bill, no Sales pitch to 'replace' the existing system, just solid core skills and know how in the security / alarm / monitoring industry. I'm a stickler for perfection, I understand how business works, and West One couldn't have been more in tune with meeting my highest satisfaction. Sure, there are many other larger more established security/alarm companies to choose from, as a matter of fact they start soliciting your business the minute they obtain your new home phone number by calling endlessly, and leaving flyers on your doorstep. Quite frankly, I prefer to utilize Yelp and go with the people's choice, the voice of real reviews is a much stronger indicator than the years a company has been in service. In the end, I was more than satisfied with West One, having gone through their thorough process and setup, it was obvious these folks understand, implement, and provide customer service a step above the rest. I can't find one reason to go anywhere else for your security, alarm or monitoring needs. Thanks to John and the team for quality service that I can count on. read more

I was surprised that West One operated all the way out in Vacaville, but I thought I'd give them a call when I saw ADT signs going up left and right in the neighborhood. I got quotes from both ADT and from John at West One- while ADT offers a sleeker looking system, West One offers a very functional one at a much better price. John assessed the house, gave me a great deal on installation, and took the time to explain all the components to me (as well as allowed me time to think and feel comfortable with the decision I was making). He also let me know about the city permit I needed to get, which ADT did not. Eduardo came over just a couple of days later and had the system ready to go within a couple of hours. He explained the functions of the system, went through the paperwork with me, and have me the manual. So far, I'm very satisfied with the system and it gives me a great peace of mind. read more

I like to review a company when all is installed and done! This company in my opinion gets 5 stars!! Everything from the signing of the contract to the install went off with out a hitch. very professional team and installers. Very happy with the system and the level of service I received. Thanks again! read more

With all the companies out there that are trying to take advantage of people to earn an extra buck, West One Security and John are far from the stereo type. He was able to work with me and give me the best equipment and deal that fit my scenario. I would recommend him and his team to any business or resident. read more

Can't remember working with such a great company as West One Security. From the first phone call John was willing to help me with my security system. John's installer was very professional and knowledgeable, very clean install. John even followed up a week later to make sure I was happy. Customer service and professionalism doesn't get any better. Thanks John read more