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    Horizon Security

    5.0 (3 reviews)
    Closed 9:00 am - 6:00 pm

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    2 years ago

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    Vladimir D.

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    Connected Integration

    Connected Integration

    4.9
    (21 reviews)

    Jacob knows what he is talking about - meticulous, knowledgeable, respectful, friendly - my go-to…read morefor networking for sure! Thank you for coming to our family's rescue!

    How happy you are with some contractor is sometimes not defined by what they did well but defined…read moreby how badly they messed up. While I appreciated his input during the design phase and his work ethics, the mess on a couple of camera installs has left a completely bad taste. When the pre-wiring was done for the security camera, I don't know why the pre-wire had to be right next to the light. Jacob apparently thought that it was going be a sconce - but communication is important. Don't assume - if not sure, ask. So his pre-wiring would be fine if it was a sconce but definitely not OK for the flood light. Even after that happened, I knew that there is no way the camera would fit. And I told him that it would be OK to have the wire come down and then mount the camera below the light. I was really surprised when he told me that he was able to fit the camera and the light. When I checked later, I was shocked at what was done. Not only the floodlight jammed into the camera doesn't look nice, it also cuts off all the light to that side of the house. When I mentioned this issue, he offered to fix it but at this point I don't know how one fixes this since there are additional holes drilled into the siding and the rock that would be visible to make the thing even worst. I certainly did not expect this level of goof up when you pay a professional to do a job. One other thing to add is that when the pre-wiring was done, he kept talking about using toning to figure out the location. Fortunately, I had taken pictures to help with that - otherwise I think he would be spending a lot more time to figure out the speaker locations. This was my time getting a home built - so I did not know what to expect but I would that a professional would know to take some good pictures/measurements so that the finish phase is easier.

    Republic Elite Integration

    Republic Elite Integration

    4.6
    (168 reviews)

    Great service from beginning to end…read more I recently purchased a new home and had the pre-wire installed so that we could decide on what system to go with at a later time. John gave me his card and I reached out to him several months later when we moved in. He was really helpful in fine-tuning what I needed or didn't need in my system and explored a bunch of different options for me. Once we had decided on picking out a system, I was reached out to by Theresa and she let me know what the process would be like and what i should expect. On the day of the install, Roddy called me in the morning to let me know he was on the way and what time I should expect him by. He came in looked at the area, and told me how long he would take. Throughout this whole process each team member has been very polite, helpful and friendly. You don't see this kind of genuine service very often. You usually get a sale rep trying to up-sell you on things you don't need, a very short and unfriendly phone call from a rep to book an appointment and a tech that just sped

    Anthony and Marcus did an outstanding job installing my home theater and mounting my TVs. Their…read moreprofessionalism and expertise truly stood out, as they answered all my technical questions with confidence and clarity. What impressed me the most was their meticulous attention to detail and their willingness to seek my input, ensuring everything was tailored to my preferences. They went above and beyond, even assisting me with a separate side project, which I greatly appreciated. This is the second time I've used them and I highly recommend Republic Elite to anyone in search of true professionals who deliver exceptional results. Thanks, Anthony and Marcus!

    Bay Alarm Company

    Bay Alarm Company

    4.3
    (92 reviews)

    Bay Alarm installation and product review…read more Last month I replaced my old security system and monitoring company. I replaced it with a security system from Bay Alarm Company. I waited for a month before writing this review because I wanted to use the system and all of it's feature, which I have done. Below is my assessment. Sales staff and Installation staff: 1. The information provided by the sales representative was easy to follow and accurate. The sales rep was friendly, knowledgeable and very professional. Kudos to Tony Basurto, the sales rep and Nina Johnson, the field rep in charge of scheduling, for making my transition from the old system to the new one seamless and easy. 2. The contract is standard. Be sure to read it particularly the warranty, service, and payment language. I was ok with the contract language overall. The company requires autopay which means that they automatically bill your account on a monthly, quarterly, or annual basis. You choose which cycle you prefer. Also, monitoring service is billed in advance and it is much pricier than other monitoring services. Similar to other monitoring services you are locked in the contract for a select number of years. 3. The installation process was somewhat lengthy, but for a good reason. The installation team wanted to make sure that the newly installed system worked properly. Going from one system to another is not an easy job, but the team that came out did an outstanding job. There were a few hiccups that they easily resolved. Kudos to the installation team (Ricky and IT guy) for their patience with us and doing a thorough job. 4. We received a follow-up phone call from the supervisor(Seth) that we missed. Seth left a message for us to call him if we had questions about the system, or needed additional help. That was a very nice touch from the company. Security System: 1. The new system is quite easy to use and though limited, I like the features that are available. In terms of security and peace of mind that it offers, I have no complaints. I do have a few observations having used the system for a month. Those, I will discuss with the company. I do not think that it is appropriate to note them here. 2. The documentation for the system needs to be updated. I was disappointed that it did not directly correspond with the system. Some options that I tried to use or access based on the documentation did not work out as outlined in the documentation. 3. The system interface is basic. I guess that translate into easy to use. The system works great and does what it is intended to do. However, I personally think that a security system's interface can be more aesthetic, functional, and still be easy to use. I have to confess that I want it all; functionality, ease of use, whistles and bells, and visually pleasing interface. I have seen systems that meet this standard, but I did not care for the service ethics of those companies. I must also confess that the service ethics of a company trumps whistles and bells for me. And, so far Bay Alarm company's service ethics have been stellar. Billing: 1. I received the first monitoring bill last month. I had a problem that was immediately remedied. In Bay Alarms's defense, the problem was me. However, Bay Alarm resolved the issue. I would highly recommend going with this company if you need a new security system, or you plan to change your existing system. Just note that the monitoring service is higher than other companies. And, you must be clear on your expectation and realistic about what the company can provide.

    We have a Bay Alarm system that was installed by the previous owners. We purchased the home 7 years…read moreago. We had our windows replaced and the installers saved the alarm sensors and pulled the wires through the window frames. Bay Alarm wanted over $1,000 to reconnect the sensors. I told them over and over this was not a new install and the wires are already pulled through, they offered me 1/2 off to sign a year long contract. After the installation, several of our hard wired windows were switched to wireless sensors because the "wires were too short". When the technicians left, we couldn't arm the system due to a fault in the garage door. I called Bay Alarm and had to wait another week for someone else to come out and repair that issue, I asked that technician why some hardwired sensors were switched to wireless and he didn't think the wires were too short. A couple weeks ago I received a text there was a problem with our radio signal on our alarm system. I called, as the text instructed me to, and they quoted me $150 to come fix the issue with their equipment which I pay a monthly fee to use. Ridiculous. I asked to speak to a manager, who walked me through how to run a test and it was working again so the service call was avoided, for now. I got a survey asking about my experience and the branch manager (Zachary) emailed me to set up a time to talk. I replied, that was a week ago-no call or reply. If Bay Alarm wasn't already installed in our home we wouldn't use their service.

    Horizon Security - securitysystems - Updated July 2026

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