1. West Marine

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New Castle, DE

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Updated 1 month ago

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4 years ago

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2 years ago

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4 years ago

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Eastern Marine - We stock over Several Hundred models of trailer tires, wheels and tire rim combos!!!

Eastern Marine

(11 reviews)

This place seems to always have everything I need when I choose to take my nephew fishing…read more All the fishing gear you could imagine. Staff is helpful as well. Live bait when in season

If I could give a negative I would. Placed an order for 4 trailer shackles that I needed fast. I…read morehad placed an earlier order for equalizers, wet bolts, nuts, bushings, and shackles. I needed 4 more of the shackles which is why I placed the second order. Paid to have them shipped Priority Mail. The shipping was $11 for $14 parts. I am 5hrs away from the store. 9 days later I still haven't received my order. The Post Office mishandled it. Based on new tracking it will be here in three more days. That's 12 days to go a 5 hr drive. I called the store and explained that I wanted a refund for my shipping charge. I paid the store the money, not the Post Office. It is their responsibility to deal with the Post Office since they are the Post Office's customer. Guy at the store gave me a "tough s***" attitude. Says "it's only $11". Yeah, that's right "it's only $11" so give me my $11 back that I paid you to get it to me in three days, tops. That's the guarantee of Priority Mail. On top of this, the original shackles I received were of such poor quality. The holes for the bolts weren't even round. I had to drill them out to get them round because the bolts would not even go through them. I have bought from them for years and now I have a problem and they don't want to know me. Guy even said to me he could care less about my "$20 order". The order was $14 parts and $11.02 Priority Mail. I guess he doesn't care then about the $100 order I placed three days before this, or the thousand I spent for other multiple orders.

REI

REI

(22 reviews)

$$$

Typical REI co op with a ton of open space to put products in. They have almost anything you're…read morelooking for when it comes to outdoor adventures. Well organized. Some great sales for end of the season. If it's your first time coming here recommend looking into the membership as it's for life and you get money back when you spend on full price items My friend works for this company, they have great quality items that last years and intact integrity

Saying they do the bare minimum is an over statement. Honestly shopped at REIs in Texas, Colorado,…read moreMaryland, Virginia, and was super excited for the one in Delaware. What a disappointment. Sure, they have the standard selection, albeit a little more limited than the other locations. Sure, the staff greets you and is friendly enough to ask if you need help. Sure, the prices are identical to every REI which is no sales and sucky last chance selections. What really matters is beyond this surface level obvious requirements is just how uneducated and unskilled the staff is. I have been to this location 6 times and not once did I leave in a timely manner because of some hassle. They speak without thinking and say some nonsense about how the Co-op works. News flash if you have the membership, the policies are written pretty clearly online so I know when you're speaking nonsense. The new people there don't even bother to ask so done who has been there a while to answer a question they don't know. Whoever is training the personnel needs to get removed and the whole staff needs to be remediated to know what customer service actually is and stop hassling customers and telling them half truths or making it so difficult to return something that you bought 2 weeks ago with receipts and all.... The tax free isn't worth it, go to another REI.

West Marine - outdoorgear - Updated October 2026

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