Typical REI co op with a ton of open space to put products in. They have almost anything you're…read morelooking for when it comes to outdoor adventures. Well organized. Some great sales for end of the season. If it's your first time coming here recommend looking into the membership as it's for life and you get money back when you spend on full price items My friend works for this company, they have great quality items that last years and intact integrity

Saying they do the bare minimum is an over statement. Honestly shopped at REIs in Texas, Colorado,…read moreMaryland, Virginia, and was super excited for the one in Delaware. What a disappointment. Sure, they have the standard selection, albeit a little more limited than the other locations. Sure, the staff greets you and is friendly enough to ask if you need help. Sure, the prices are identical to every REI which is no sales and sucky last chance selections. What really matters is beyond this surface level obvious requirements is just how uneducated and unskilled the staff is. I have been to this location 6 times and not once did I leave in a timely manner because of some hassle. They speak without thinking and say some nonsense about how the Co-op works. News flash if you have the membership, the policies are written pretty clearly online so I know when you're speaking nonsense. The new people there don't even bother to ask so done who has been there a while to answer a question they don't know. Whoever is training the personnel needs to get removed and the whole staff needs to be remediated to know what customer service actually is and stop hassling customers and telling them half truths or making it so difficult to return something that you bought 2 weeks ago with receipts and all.... The tax free isn't worth it, go to another REI.

I had a Cabelas credit card that had over $160 in earned points that I did not spend. I had not…read moreused the card in a bit. They claim they sent me a cancellation letter in August that I never recieved. They cancelled my card on December 19th and took away my points that were the same as money in Cabelas. I did not receive that cancellation letter until mid January. They just took away the money that I earned using their card. I called the credit department and they told me they could not give me back my points or reopen my card that was dated to expire on 03/29. How can you take away something that someone earned? They should have sent me a gift card to Cabelas for the points that I earned instead of keeping my money. I do not consider this good business!

Angry I take my kids go see Santa. They tell me if you don't have a reservation. your not able…read moreto see Santa because we close at 5 I've never heard that you have to have a reservation to see Santa I never seen on their webpage I have to have a reservation to see Santa it should be like it always been first come first serve Meanwhile, you have all these adults that are in line seeing Santa does that make no sense to not me

A good supplier of hiking/camping clothing in Glen Mills. Not too much outdoors gear tho'.read more

I recently went to Trail Creek Outfitters as an alternative to REI, as my husband and I like to…read morespend at smaller businesses whenever possible. I purchased a beautiful men's full zip jacket, a women's wool blend sweater, and a Patagonia hiking shirt that was 50% off. The young man who rang me up was incredibly nice and very chatty. So much so that he accidentally rang up my purchases at full price. When he realized this, he rang me up again, saying, "Don't worry, you won't be charged twice." Long story short, when I went through my bank statement a week later, I'd been charged twice. I went in today with my statement and the clothing and Kyle was INCREDIBLE. Apologetic, helpful, reassuring, saying he'd "take care of it and contact" me tomorrow. THIS IS WHY we love smaller businesses. They are HUMAN and although like all of us, sometimes make errors, they rectified it immediately. And now I will never go back to REI unless Trail Creek simply doesn't carry what I'm looking for. #customers for life.

I went to The North Face with my sister (16 yrs old), brother (14 yrs old), cousin (16 yrs old) and…read moreother cousin (13 years old) today. My brother happily ran inside hoping to find a jacket he was looking for. I tried to follow him in, but was greeted at the door by a foot stuck out in front of me and a snarky "we're at capacity". I completely understand that they were short staffed and at capacity, however I was a little confused by the tone. I stepped aside with my cousins and sister to wait for my brother. My sister then asked my cousin " how are they at capacity with only 3 people in the store ". I was then completely shocked to hear the man with tennis ball green hair at the door start to raise his voice at her. He began cursing at us, asking my 13 year old cousin if she "had something to say since you love to stare". She had no clue what to say, so I responded with "she's only thirteen". He then said "I don't care, and I will get you bitch ass kids kicked out for not being with an adult". I then told him that I am 18 and responsible for them. He then told us to "get the fuck out" and to " stop shit talking" . My poor little cousin was in tears and so confused. I am so disappointed and frankly disgusted with the way we were treated by him. Not one of us raised our voices, yet he felt the need to curse and yell at some kids. I don't recommend going to this store until that employee is fired.

From the owner: Set foot on your next great expedition fully equipped with all the best hi-tech outdoor gear,…read moreouterwear, apparel, backpacks and shoes from The North Face. Find everything you need to take on hiking, climbing, snow sports, running and more of your favorite outdoor activities with our top-of-the-line apparel collections. Outfit the entire family in expertly designed gear so you can tackle new terrain and discover the latest frontiers together. Shop our high-performance jackets and clothing to find the perfect holiday gifts for the adventure-loving men, women, boys and girls on your list this year. Shop our innovative gear online, or head to a store location near you to stock up on all things The North Face for the holiday season and beyond.

I've been looking fora replacement Peacoat. My last $100 off brand was getting worn after 22 years…read more Found one that fit, under $200. On line, and most auction sales run between $250-450. This man sells the real deal stuff. I dealt w/ the owner w/ no problems making adeal trading in a decent but not fitting other coat. I had one size too small, and he had a selection up to 58 (XXXL?) I hope to never have to need to come back, BUT this sale TOTALLY satisfied me, and I'd come back in a heartbeat.

Great store, awesome location! They always have a large selection, in all sizes and colors.read more

This is a great place for sports stuff. It's at a great price and helmets and bats are great colors…read moreand sized well for ages

I was in this store last Saturday March 14 purchasing some workout clothes. This store has always…read morebeen very helpful until I I got to the golf section. There was a gentleman working the golf section and at the time that I walked into the department, I was never greeted or anything. I purposely walked in front of him to look at a new sets of golf clubs, which I came in to buy also, and I left in frustration. I couldn't believe it, i was about to spend $800.00 on a new golf set but I guess I was invisible. Disappointing All of the other departments were great and I did purchase my other items.

While I'm fully aware of my outdoor store addiction, I was pleasantly surprised to find this little…read moregem while walking the streets of West Reading. The store carries a nice selection. The front of the store has men's and women's apparel with all the usual brands represented - MSR, Patagonia, TNF, etc. The hallway leading to the back has a nice selection of shoes, most from a few brands. The back of the store has a ton of climbing gear and the backpacks/tents. There's also a nice selection of books and assorted items for whatever scratches your fancy. On the way out, I was pleased to note some items up front benefiting a local non-profit outdoor group (thumbs up!). The staff was also very friendly. While I definitely had to hold back on this trip, I would definitely not hesitate to spend local and visit ERO in the future.

Olivia and Pat were very kind and helpful at getting me set up with a hiking backpack- much…read moreappreciated! would highly recommend

My dad is a Vietnam vet and asked to check out an army/navy type store on his last visit. I found…read morethis place and we took a little drive. Owner was super friendly and selection was very good. Cool little shop that's worth a visit if this is your thing.

Worst experience shopping here. I brought my wife and…read morechildren to buy some cargo pants and while shopping one of the main staff followed me and my family the entire time.Giving my wife and me the creeps. My wife tried a pair of pants that she put back while I bought a pair of pants. At this point we made our exit and was greeted at the exit door by Staff Weirdo "black guy" with beard asking my wife in an interrogating manner how did the pant work out ? As if she was trying to steal them then he gave an eye staring up and down. This was a slap in the face after spending my money in this store. Horrible crappy vibes. Please Never shop here !! Warning

Crabs were seasoned good and not covered in salt, which is good. A couple were super small but it's…read morestill early in the season. Customer service was good too.

Master Baiters ripped me off. Ordered #2's a bushel at that and under a few of the top layer of…read morecrab was #1's and smaller!!! Never getting crabs there again!!!