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    Eastern Marine

    Eastern Marine

    3.2
    (11 reviews)

    If I could give a negative I would. Placed an order for 4 trailer shackles that I needed fast. I…read morehad placed an earlier order for equalizers, wet bolts, nuts, bushings, and shackles. I needed 4 more of the shackles which is why I placed the second order. Paid to have them shipped Priority Mail. The shipping was $11 for $14 parts. I am 5hrs away from the store. 9 days later I still haven't received my order. The Post Office mishandled it. Based on new tracking it will be here in three more days. That's 12 days to go a 5 hr drive. I called the store and explained that I wanted a refund for my shipping charge. I paid the store the money, not the Post Office. It is their responsibility to deal with the Post Office since they are the Post Office's customer. Guy at the store gave me a "tough s***" attitude. Says "it's only $11". Yeah, that's right "it's only $11" so give me my $11 back that I paid you to get it to me in three days, tops. That's the guarantee of Priority Mail. On top of this, the original shackles I received were of such poor quality. The holes for the bolts weren't even round. I had to drill them out to get them round because the bolts would not even go through them. I have bought from them for years and now I have a problem and they don't want to know me. Guy even said to me he could care less about my "$20 order". The order was $14 parts and $11.02 Priority Mail. I guess he doesn't care then about the $100 order I placed three days before this, or the thousand I spent for other multiple orders.

    All hands on deck. Everyone was very friendly ,and on the ship with navigating us around to the…read moreproper location of things, lunch room, bath rooms etc. the ground crew was also friendly and kept things moving along.

    REI

    REI

    3.8
    (23 reviews)
    $$$

    Saying they do the bare minimum is an over statement. Honestly shopped at REIs in Texas, Colorado,…read moreMaryland, Virginia, and was super excited for the one in Delaware. What a disappointment. Sure, they have the standard selection, albeit a little more limited than the other locations. Sure, the staff greets you and is friendly enough to ask if you need help. Sure, the prices are identical to every REI which is no sales and sucky last chance selections. What really matters is beyond this surface level obvious requirements is just how uneducated and unskilled the staff is. I have been to this location 6 times and not once did I leave in a timely manner because of some hassle. They speak without thinking and say some nonsense about how the Co-op works. News flash if you have the membership, the policies are written pretty clearly online so I know when you're speaking nonsense. The new people there don't even bother to ask so done who has been there a while to answer a question they don't know. Whoever is training the personnel needs to get removed and the whole staff needs to be remediated to know what customer service actually is and stop hassling customers and telling them half truths or making it so difficult to return something that you bought 2 weeks ago with receipts and all.... The tax free isn't worth it, go to another REI.

    Don't bother trying to return anything here, better off shipping items in for returns. I walked in…read morewith a handful of valid returns and immediately was faced with issues... Cashier called the manager over who was a lady with short hair and she instantly started just being very rude and assumed that I was just buying gear to use on one trip and return afterwards as if REI is a rental company when I literally never said that and it doesn't even make sense when looking at my purchases and returns. After a lecture about how I'm damaging REIS community, LMAO, they finally let me return my stuff but said if I return something else im gonna get in trouble or something? I genuinely just can't wrap my head around someone going out of there way like that to stick up for a comically evil union busting corporation who had to switch CEOS in an attempt to clear their name because they support selling off public lands to big oil for money. Literally just so weird and dumb. Garage Grown Gear all the way

    West Marine - outdoorgear - Updated August 2026

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