From the second I walked into Keenan I realized that every interaction that the staff has with their clients is conducted in a way that guarantees that the client walks away not only satisfied, but feeling special. Seriously. I got in a car accident on a Tuesday night and my insurance company set up a 9:30 appointment at Keenan for Wednesday to assess the damage to my car. I got to Keenan early, and the receptionist, Sue, told me that it was absolutely no problem at all and that they'd check out my car immediately. Todd came out, took a million pictures of my car, disappeared for a minute, and then came back with an estimate to repair the damages. Everything looked good to me, so I went back to Sue to set up a time to drop my car off for repairs. She worked extensively with the folks at Enterprise to get me a rental car in the most convenient way possible for me. I mean, this woman was fighting for them to pick me up at my house at 7:30am so that I could get to work on time, and I didn't even tell her that I had to be at work on time! She was a bulldog fighting for me when I didn't even ask! She also allowed me to drop my car off on a Sunday night when no one was there, and then Todd faxed me the paperwork that you'd typically fill out when you drop your car off to fill out on Monday morning. They made everything extremely convenient and worked around my every desire. Throughout the repair process I got text message updates and phone calls from Todd. He would update me with things like, "your car is finished getting painted and is now moving on to reconstruction." One of the texts I got was something like, "Your Volkswagen is happy to be here! We're taking good care of it until it comes home." It was nice to know where my car was, what was being done to it, and the estimated date of completion. Keenan made everything seriously so easy for me. This was the first car accident I've ever been in, and, dare I say it? - it was actually not a headache at all!! The 5-day repair estimate actually ended up only taking three days, and I couldn't be more pleased. My car came back to me in better condition than it was before the accident, and was detailed and everything. I think they even polished my tires! I've been nagging my husband to get my car detailed, and he's a procrastinator so he hasn't done it. Of course getting in a car accident isn't ideal, but the folks at Keenan deserve an A++++++ for service with a smile :-) -End cheesiest Yelp review I've ever written.- read more

Keenan Auto Body - Body Shops Near Me - Aston, Pennsylvania

After reading all the positive reviews on here about this place should have known it was too good to be true.. We should have taken note all good review were very minor damage... My wife got rear ended in a accident Sent car to Keenan Auto Body, they fixed car but rear defroster is now broken, she has been getting the run around for a couple months now.... Bottom line is the probably either missed it in their estimate or their SPECIAL glass guy broke it when they had to remove rear window to fix damage The proper way to do business is to fix it Whether you broke it or missed it, it still has to be fixed Stay away from this repair shop if you want the job done right...... read more

My neighbor backed into my car. Her insurance company sent me here. Wow... First, their call center people simply surprised me. They gave me the impression that this is a sophisticated enterprise... It seemed like they really had their act together. But I also didn't really believe it. But yesterday, when I walked into their location off of Route 452, I was very surprised again. Their waiting area, their very large shop... it is all immaculate. It wasn't what I expected. I had an appointment at 11 o'clock for an estimator to look at my car. He was courteous and efficient. His estimate was also more than a thousand dollars less than the other estimate I got. He says they will indeed fix it for that price, and the estimate is good for a year before the cost gets bumped up. Hmm... I think these other very positive reviews here are legit. Keenan goes for the wow factor. They've made it part of their culture. I was very much taken by surprise with what I discovered about this business. It is clear this is a top shop. Recommended. read more

Stopped by with a minor paint chip on my new Acura. I made the mistake of trying to touch up on my own. Gentleman came out and inspected car and let me know actual cost to repair- GULP- He then took my car and was back in 5 min. He had completely removed all the bogus painting I had done and now it's a simple fix. Thank you thank you thank you. read more

I took my Subaru Outlander in to have my rear bumper replaced after it had been hit in a supermarket parking lot. I scheduled a time to take it in, was about thirty minutes early. The appraiser came out, looked the vehicle over and assured me that it would be back in my possession in just a few days. They were very good at keeping me aware of the repair process, handled all of the paperwork with the insurance company handling the payment and even delivered my car when the work was finished- three days later. I couldn't recommend them any higher. read more

I can't help but rave about Keenan auto body. I've never had such a positive experience with another service company! A month ago I went to them for replacement of the front bumper. They worked with my insurance and car rental and handled everything. Sue took care of everything for me - I didn't have to lift a finger! At the very last moment I remembered that I'm due for car inspection. Although they don't provide this service themselves they took it to another company and it was all done saving me a lot of time and another trip to a car inspection place. They even did a small repair free of charge. They fixed the car in 3 days and sent me daily updates on the progress. It felt like a left my baby at a day care and they were calling me to tell me how she's doing.:) Everybody was very professional and did a great job. The car was waiting for me fixed and shining clean. What makes them exceptional was the very personable, friendly service. They go above and beyond to please you and accommodate all your requests. How often can you say that about an auto body business?! UPDATE Today I had a flat tire. I called my friends in Keenan and they saved the day. Frank arrived in 15 min, put in a spare tire, took the old one to the shop, fixed it and came back to replace it. In 1 hour in the 100F heat the guy worked out a miracle and refused to take any money. My neighbor's kid was in his way "trying to help" and he patiently played with him. Nothing but love and respect for this business. I can't recommend them highly enough. read more

Amazing and professional customer service. Todd was always willing to answer any and all my questions. I was involved in a hit and run and they made the situation as stress free as possible. They did an excellent job on fixing my Jeep and giving me updates on progress. read more

This place is awesome! From start to finish, they were as professional and as thorough as it gets. They sent me updates on every phase of the repair work. From the moment I spoke with them over the phone, I knew this was going to be a great experience. Just picked up my car, after having an accident on August 8th. My insurance company set me up with an appointment on Tuesday, August 16th at 10:00. Told them that I needed a ride home, after dropping my car off, and they did. They walked me through what needed to be done and gave me a tentative time table. They were finished in 4 days! They wanted me to have my car before the weekend. They repaired, painted, washed and vacuumed my car, to have it ready for me. You WILL NOT find that anywhere else, but HERE. They make the inconvenient experience of being without a vehicle, whether through accident, or taking care of cosmetic repairs, a pleasant one. I would recommend them to everyone. This is the most professional business I have EVER dealt with. Thanks, Sue, Tom and the rest of the crew at Keenan's. read more