Excellent. It is refreshing to have such an honest group of folks running a body shop. I hit a deer…read moreon 95 heading south in MD. I got a lift to DC and left my car at a gas station 20 miles from Elkton. I called Purnell the next day and they were super helpful. They went and towed my car to their shop for less than it would have cost to tow it 1 mile in DC. While the car ended up being totaled, they were very helpful and professional, and they gave me a few extra days to come sign over the title to them. I would highly recommend Purnell!

Exceptional Service & Craftmanship!!!…read more Our family has trusted Purnell Body Shop in Elkton, MD for years, and they've never let us down. As a locally owned, family-run business, they consistently deliver top-notch auto body repair service with unmatched professionalism and care. Their attention to detail and commitment to quality workmanship are truly impressive. Even after my mom moved out of state, she still chooses to drive over 42 miles just to have her vehicle repaired at Purnell- that's how much we trust them! From timely service to flawless repairs, every experience has been smooth and satisfying. Thank you, for your continued excellence and dedication to your customers. You've earned our loyalty for life!

So, when I contacted Roger's Customs about my vehicle, I was told, "Doug's on vacation, he'll…read morecontact you when he returns." December 23rd, I got a call from Doug. He was very nice and said, "Let's take care of this after the holidays and the first of the year." That was fine, the holidays are crazy. I've never heard back. I called on the 17th of January and was told, "Doug's on vacation, he'll get you scheduled when he gets back." WTF?!?! I said to the woman, "Seriously, here we go." She gave my information to Laura. Laura gave me the same BS in an email that the woman who answered the phone did. Can anyone at this place do anything without Doug??? So, now I have to wait until Doug comes back from wherever he went this time.

We had our new Suburban ceramic coated by Roger's Custom. It looks amazing! we love it so much, our…read moreother car is getting a ceramic coat this week. Not only does our vehicle look amazing, the technician was a pleasure to talk to. Laura Holt has also been a pleasure to work with.

After having my vehicle for over 7 weeks, disappointing is an understatement. The body shop repairs…read moreare well done for the most part but the total lack of communication throughout this process has been unacceptable. I was told that i would receive a call every Tuesday regarding the updates on my vehicle- I never once received a call. If i didn't call at the end of every week, i would of had no idea what was going on. My delivery date was pushed twice and was never told until i called the afternoon of pick up and then told...my vehicle would not be ready! I then had to go through my insurance to have my rental extended, on both occasions. This was a hassle! Customer Service is not their strong suit but Bonnie at the front desk was nice to deal with when calling.

Although I appreciate the effort the body shop is putting into my car repairs, the extended wait of…read moreover 1 and a half months has been challenging. I understand that quality work takes time but such a delay has very inconvenienced me. I hope they can expedite the process and improve their communication for a more positive customer experience in the future.

John will go out of his way to help you fix a problem…read more That's all I had to say. But yelp insists on more letters.

Even now, parts of my car that were worked on are loose and have either come off or have collected…read morewater inside from accumulated rain. My trunk is literally leaking. Everything done to my car was poorly finished.

Fair warning, this Moppert is NOT Porsche certified. They had to ship my Cayman to their N.J…read more facility wasting 3-4 weeks.

came here to get my 24 Honda civic bumper replaced and coming here was the greatest decision I…read moremade! they were easy to work with and everything from the cost of parts and labor was completely transparent. the gentleman Ben helped me the entire time and kept me updated on my car which made my worries go away! will recommend to friends and family.

The shop along with the customer has been holding up a job for over two weeks now that we're trying…read moreto pay cash for also tried to charge $1000 for a 13 mile tow i've been in the Towing industry for 40 years never heard of such a thing $3400 worth of damage the vehicle was drivable all but a flat tire. now they're refusing credit card payment saying that they will only accept cash. scam company I would stay away unless you want to pay above maximum charges.

ORIGINAL REVIEW: Took a vehicle to them for a simple Maryland State Safety Inspection, which…read moreultimately ended in an assault by their employee. The inspection staff and shop manager was verbally abusive when you question their work. Then a third employee decided it is ok to punch a customer in the face. I don't care how heated a discussion gets you don't assault your customers. Interestingly enough I contacted the CEO Mike Montgomery via email regarding this matter and as of 5/4/24 he has not responded. It would seem if a customer took the time to contact the owner due to issues with his employees to include necessitating a Cecil County Sheriffs response you would respond and engage said customer? I am really a pretty reasonable person, but when staff give me the proverbial middle finger when I speak to them and then another staff member physically assaults me I tend to become a lot less reasonable. Updates below in reverse order by date: 5/9/24 UPDATE: Maryland State Police (MDSP) came out and looked at the vehicle and it passed. The MDSP treated me like a valued customer. I sent a review to MDSP telling them how much I appreciated their assistance and explained that even if they failed the vehicle I would have accepted that answer because of the professionalism exhibited by the MDSP. The MDSP did not verbally abuse me, talk down to me, or physically assault me. As for the business I hear crickets, which speaks volumes to their actual business practices. 5/7/24 UPDATE: Took the vehicle to another shop for a 2nd opinion and they confirmed what I thought, which is their mechanic is incorrect. Unfortunately I guess I will need to contact Maryland State Police Inspection Folks and see what my recourse is. ORIGINAL REVIEW: If you want to risk being assaulted by their staff take your vehicle to them. They are verbally abusive when you question their work. When they get their feelings hurt then they decide to assault you. Never again will I take or recommend anyone to use this shop. I don't care how heated the discussion gets you don't assault your customers.